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UpFront Home Services

Carpet Cleaning, Ceramic Tile, Floor Cleaning and Waxing,

About us

We are an Aggie Owned and Veteran Founded Carpet, Upholstery, and Tile and Grout Cleaning Company. Only The Best Equipment Will Be Used In Your Home By One Of Our Master Level Technicians. They Are Better Trained, Infinitely More Experienced, and More Concerned About Satisfying The Customer Than An Employee. This Is Why Year After Year We Are Ranked Among The Best Cleaning Companies In Houston. We Service The Entire Houston Area and Its Suburbs.

Business highlights

14 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.71,317 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
10%
3
4%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1251-1275 of 1317 reviews

Nora P.
08/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: Cleaned sofa and pet deodorized

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Anna M.
08/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I was very happy with the service. They contacted me immediately after I purchased the deal, allowed me to pick my own time, were very prompt in arriving and did an excellent job. I will definitely use their services again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

carol W.
08/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned all carpe9rts in my whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Cindy S.
08/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Nancy J.
08/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: light cleaning of carpet without moving furniture. it was more of a freshing of the carpet so it smells better, than a heavy cleaning to remove serious stains and dirt.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Sandra S.
08/2014
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
unknown
Description of Work: Cleaned tile and grout - floors

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$469

LINDA M.
07/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Joseph and his assistant Ryan, did a fabulous job. I purchased one of their deals on Angielist. The deal was $99 to clean the carpets in 4 rooms plus one hallway. My living room carpet was in bad shape with many stains from the previous owners as well as from our dog (who is prone to eating grass and vomiting). The carpet now almost looks new. They were very easy to work with and worked quickly. I would definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Howard S.
07/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Joseph did an amazing job! He arrived ahead of schedule and did a high quality job steam cleaning our carpeted areas. They look new and fresh! He used a pet friendly solution, which cleaned very well and kept our pets safe. He was very professional and knowledgeable answering a few questions we had. I highly recommend UpFront Home Services if you want a super quality job done by a professional who really cares!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Mark A.
07/2014
5.0
floor cleaning
  + -1 more
unknown
Description of Work: It was a Big Deal for $99 for Granite Cleaning, Polishing, and Sealing. It worked out well and I was happy with them.
Rating CategoryRating out of 5
Yes, I recommend this pro

Edda T.
07/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Mary S.
07/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned our carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Elizabeth K.
07/2014
5.0
carpet cleaners
  + -1 more
Perfect!
Description of Work: cleaned the carpets in the entire house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

virginia S.
07/2014
1.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cancelled appointment twice. Was late when they actually came. Joey said he felt badly because of the cancellations and offered to come back and redo my carpets for FREE. The quality of the cleaning was not great, but I accepted his offer. When I called them back (my carpets got dirtier more quickly than ever) I never got to speak with Joey. Anthony was rude and said he knew nothing about our arrangement. After several e mails and phone calls, Anthony said they would only reclean my livingroom and study. I reluctantly agreed. However, he stopped replying to e mail and phone calls and never completed the work as promised. I feel duped. I will never do business with this company again

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$79

Response from UpFront Home Services
Thank you for your review. I apologize if you feel the carpet got dirty faster than usual. We clean all carpets with 100% biodegrade able chemicals that leave Zero residue. When you contacted us about a free cleaning you did so almost a year later. Our records do not indicate you ever being offered a free cleaning. It makes sense that in the time frame between your original cleaning to the point where you contacted us that your carpet would get dirty again. The carpet you have currently installed is over 15 years old, resoiling in older carpet can become common especially when you decline a carpet protective treatment. We work very hard to provide the best service and apologize if you feel we fell short of that. If you have any questions please email our office.

Elizabeth T.
07/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpets throughout the house. Was very good. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$100

sonia H.
07/2014
5.0
carpet cleaners, floor cleaning
  + 0 more
excellent!!!
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Charles C.
07/2014
5.0
carpet cleaners
  + -1 more
Excellent!
Description of Work: cleaned carpet in three rooms and one set of stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Sophie S.
06/2014
4.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Response from UpFront Home Services
Thank you for your review. If there was anything we can improve we would appreciate your feedback. In a previous review you gave us 5 stars stating the following. "My carpets were nasty. I was ashamed at how bad they were. Upfront did an incredible job of cleaning them. They surpassed my expectations, and I won't have to replace the carpets as soon as I thought I'd have to. "

Mary D.
06/2014
5.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: Cleaned kitchen and bathroom tile. Tile looked better but stains reappeared in about 30 days.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from UpFront Home Services
Dear Member- thank you for your review. Stains do not reappear with Tile and Grout Cleaning. Perhaps you are not using the right cleaning products for weekly maintainance of your tile. We recommend us a neutral pH cleaner. It is quite possible that if improper cleaning products are used that your tile will revert back to it's previous state. If you have any questions please let me know.

Celeste F.
06/2014
3.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: It went ok. The worker used a buffer, like a car buffer, to spread the sealer into the granite. The problem was, the spinning motion of the buffer slung bits of the wax/sealer onto the walls, cabinets, shower glass, whatever was nearby. As it dried, it was hard to remove. Although he cleaned as he went, I still had to clean after him. The job was beautiful, though. But I won't use him again.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

$140

Response from UpFront Home Services
Hello- I apologize for any mess that was left behind. This job was particularly difficult because of how small the quarters were. Typically it is a very very easy clean up. In your particular case I was without my helper to ensure the work was done without the mess. It is our goal to provide he absolute best service experience. I apologize if it was subpar on this particular instance. The equipment that we use is top of the line polishing tool meant specifically for granite countertops. I'm happy you are happy with the final outcome of the job. I remember yours being especially difficult to complete. If you have any questions please do not hesitate to give me a call.

Matthew B.
06/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RALPH A.
06/2014
1.0
carpet cleaners
  + -1 more
unknown
Description of Work: I do not know what you are talking about, I tried to get the man who would do your flower beds all that go with it and he never called. I also did another one for carpet cleaner and paid for the cleaning and never received my money back nor did the man ever call about cleaning my car pets. I wrote Angie a letter about this and never received a reply and di not get my money credited to my charge account.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from UpFront Home Services
Hello- I'm not exactly sure what this member is talking about. All customers are contacted the same day they make a voucher purchase through the Angie's List message center. We however don't do flower bed installations and are unclear how this info were placed in this review. If you have any questions please give us a call.

Esther H.
06/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Leslie H.
06/2014
5.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: I purchased a big deal for cleaning and sealing the grout in my kitchen floor. I was contacted within 24 hours of my purchase I and a time was scheduled for the work to be performed. | |Upfront was on time, they reviewed the process including the drying period for the grout. The two of man crew was professional and the work was completed on a timely basis. I am pleased with the work performed a d would definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Chris C.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned, polished and sealed the granite in my kitchen. I had a spot that I couldn't get out. He couldn't get it out either but gave me some suggestions. He was very nice and worked quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Crystal C.
06/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Contact information

510 S Mason Rd Unit 16D, Katy, TX 77450

http://www.upfronthomeservices.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
House Cleaning,
Upholstery Cleaning,
Marble and Granite,
Oriental Rug Cleaning,
Countertops and Backsplashes,
Buffing and Polishing,
Kitchen and Bath Remodeling,
Dryer Vent Cleaning,
Bathtub Restoration

FAQ

UpFront Home Services is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

UpFront Home Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, UpFront Home Services offers free project estimates.
Yes, UpFront Home Services offers eco-friendly accreditations.
Yes, UpFront Home Services offers a 5% senior discount.
Yes, UpFront Home Services offers emergency services.
Yes, UpFront Home Services offers warranties.
UpFront Home Services offers the following services: Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Contact information

510 S Mason Rd Unit 16D, Katy, TX 77450

http://www.upfronthomeservices.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM