UpFront Home Services

I scheduled a grout cleaning on my 2-year-old house because it had the regular gunk build up from kids and pets, but nothing outrageous with any expectation of not being able to be cleaned in the normal course of a grout cleaning. The first day, the technician came and was very friendly, very nice. Unfortunately, when he left, we noticed all the gunk and grime had splashed all over our walls, our cabinets, our appliances, etc. Additionally, we noticed that certain areas in the grout were all of a sudden very dark, where they previously weren't. We called him back out the next day, and he apologized for the inconvenience, cleaned up the walls, appliances, and cabinets, and said the dark spots were just still drying and to give the company a call if it didn't dry in a couple of days. Additionally, there was some water damage to one of our door frames to the laundry room, to which he just responded, "I remember that door frame being damaged." Unfortunately, there is no way of proving one way or another, so I left that alone. About a week later, we called him back out, he said "no problem" and proceeded to re-clean the dark spots and said if that didn't work, maybe there would be a need to rework the grout and find a similar color. I followed up with him multiple times since then to no response. The last message exchange was on Feb. 2, where I sent pictures where the dark spots did not lighten up and asked what could be done. To which, Daniel responsed, "the next step to those areas is try to match the grout color with a color seal." When asked "when can that be done?" he simply said, "let me see." Since then, I have not received any type of response, call back, etc. My house, which was essentially pretty new, now has crappy dark spots on the grout, where there weren't any issues before. There was no actual remedy, and I got ghosted. It will now cost me another tiny fortune to fix the issue that was caused by your company.

Excellent service! Would hire again.

UpFront came in with the best price and quickest turnaround time. They were punctual, professional, and we will definitely call on them again when/if the need arises.

Daniel and his partner were amazing. Very responsive, particular, determined to get every spot cleaned! Was kind, respectful and courteous. I highly recommend them!!

They did a fine job, recommended a dry cleaning for cleaning some furniture and everything was visibly improved.

Very pleased with the result. They did a good job

UpFront Home Services looked at my tiles and said that they could not clean and re caulk them. They did not do the work, they are very nice people but I would not recommend them,

This team is what they say they are - UpFront. No up-selling, no scare tactics. The job you hire them to do will be complete, correct, and priced up front. I highly recommend this excellent team of professionals

Everything went smoothly. The serviceman came and got to work immediately and was finished cleaning 3 sofas, 5 chairs, 2 rugs, and 3 carpeted rooms within 3 hours. He also did a pet odor treatment before the cleaning and a protectant on after the cleaning. Our house smelled great!

They did an excellent job. Carpet looks great. They were very professional and easy to deal with. Prices are very reasonable and I highly recommend them.

Great service! I called at 2:15 pm on a Friday and they had someone there to perform the work by 5:00 and finished by 6:15. I never would’ve guessed they could have someone out that quickly. I’m extremely grateful for the promptness and the quality of work. We will certainly be using Upfront again.

Very well. Joseph arrived on time and we discussed the scope of the work requested. He got to work and took his time, doing an excellent job on everything - including the storage shed in my back yard, even though it wasn’t requested or included in the quoted price. Previously I’d had Upfront Services clean my carpets and they did an excellent job for a reasonable price so I felt comfortable using them again. They work like it’s their home - doing an excellent job for a reasonable price and usually going above and beyond as well. I highly recommend Upfront Services!

Arrived on time cleaned the sofa. Very nice job. Took the rugs and returned them in a week. Installed new pads and placed the rugs back very professionally. Friendly and professional.

Great job Thanks for the prompt customer service

Perfect! On time and really went the extra mile on some stubborn areas without any up charges

Excellent service. I have used upfront in the past for carpet, tile cleaning and ga e always been pleased. Highly recommend

Company wants to charge to give a quote on service.

The work was performed professionally and with a smile. Any concerns were addressed promptly and without question. The company and it's workers are trust worthy and care about their customers. I would hire them again in a heart beat!

The serviceman was very professional and polite, also he communicated with me about his timing which I appreciated. The carpet cleaning was great, made the room smell fresh. It was most important to me that I found a company who used green, non-toxic products so I’m very pleased with UpFront Services. I would probably skip on the extra carpet protectant, I spilled some liquid on my carpet two days later and it didn’t “bead”. Overall I’m really happy with the carpet cleaning service and will refer to friends and family.

I love their streamline of communication, texts, emails, and their quick response. So very easy to work with in every aspect. They have online payment which was helpful since I was out of town. Highly recommend! Oh - and they are so nice! 😁

Upfront carpet was a great company to work with throughout the process. They were responsive, prompt, and professional. We were very pleased with the work that Sergio did on our carpet. We would definitely hire them again when in need of one of their services.

They were responsive and easy to communicate via text. Justin was early and waiting for us to arrive. He managed our expectations perfectly and then got to work. He quickly got in and out. We were delighted with the results. Justin was very professional yet personable. I highly recommend Upfront Home Services.

We actually are going a different route (staining the grout) But from the three he is the only one who contacted us. Would have loved to use him. Rey professional and even called to let us know he would be a little late. Very much appreciated!

Came on time - very pleasant and friendly - did a great job - in and out quickly.

They were TERRIFIC! Joseph was very pleasant to work with and sent Philip out to measure, and Philip was exceptional at his job. Sergio and Ray did all the stretching and cleaning and I have NEVER been so pleased with a company as I was with Upfront. The quote was exactly what we paid, no hidden costs. Our stairs are lovely, the hallway looks great as well as the other 5 rooms that they did. I will be a return customer.