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UpFront Home Services

Carpet Cleaning, Ceramic Tile, Floor Cleaning and Waxing,

About us

We are an Aggie Owned and Veteran Founded Carpet, Upholstery, and Tile and Grout Cleaning Company. Only The Best Equipment Will Be Used In Your Home By One Of Our Master Level Technicians. They Are Better Trained, Infinitely More Experienced, and More Concerned About Satisfying The Customer Than An Employee. This Is Why Year After Year We Are Ranked Among The Best Cleaning Companies In Houston. We Service The Entire Houston Area and Its Suburbs.

Business highlights

14 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.71,317 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
10%
3
4%
2
3%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1151-1175 of 1317 reviews

Catherine P.
04/2015
5.0
carpet cleaners, countertops, marble & granite, buffing & polishing
  + 2 more
unknown
Description of Work: Polished my granite countertop. Very well done and lovely result. Still looks great a month later.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Tina M.
04/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kurt B.
04/2015
4.0
carpet cleaners, countertops, marble & granite
  + 1 more
unknown
Description of Work: cleaned and sealed granite counters. Did an ok job. Didn't seem to really deep clean and seal.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from UpFront Home Services
Dear Member- Unfortunately there is no such thing as a deep clean for granite. With our process we are able to remove everyday grit and grime, as well as hard water deposits. However, there comes a point where the stone has become damaged due to improper maintenance or staining. When this happens you have few options. 1) Honing the stone (cutting the surface) 2) Wet Poultice (removing the stains) these processes are not included in the $99 package you purchased. Thank you for your review.

Paula T.
04/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Great
Description of Work: Rug cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Kerry R.
04/2015
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
unknown
Description of Work: They cleaned the grout on our tile floors in the kitchen, breakfast and master bedroom. They did a great job... I couldn't believe it was the same grout as before.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael S.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Clean carpets in 8 areas; seemed to do a good job. Wet shoes were tracked on the wood floors leaving "tracks" that I had to clean up after they left, but they did well enough that I would bring them back next time I need the carpets cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$335

Craig G.
04/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Recaulked the shower

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Iris F.
04/2015
3.0
carpet cleaners
  + -1 more
Did not use
Description of Work: I cancelled this service and used another provider
Rating CategoryRating out of 5
$500

Response from UpFront Home Services
Dear Member- Thank you for your review. In your particular case your main concern was making repairs to the granite. We unfortunately do not make granite repairs.

Phil T.
04/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Mike M.
04/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$500

thea A.
04/2015
2.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: Steam cleaned tube and tiles. The caulking was good but I cleaned afterward and there was still a lot of soap scum and dirt on the tiles. He said we needed to repolish the tiles. It wasn't worth what we paid and I wouldn't do it again. Chemicals do a better job.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$149

Response from UpFront Home Services
Dear member- Thank you for your review. We recommended using a stone scrub method for removing the years of soap scum build up from your tile and grout in the shower. With over 20+ years of build up we did the best we possibly could for you. We apologize if your expectations and the price you paid did not line up. We do our very best to make sure all members are happy and we appreciate your feedback.

Terri A.
04/2015
3.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: Cleaned carpet in 5 rooms. Very professional and courteous. Carpet was not heavily stained - just needed freshening. Afterwards, the carpet didn't smell fresh and there was a lingering 'unfresh' smell. I've had the carpets cleaned many times. Always looks, feels and smells great - not this time. .

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$100

Response from UpFront Home Services
Thank you for your review. We predominately use a fragrance free cleaner unless specified by the consumer to use a scented fragrence. In regards to feel and texture to your carpet, please understand that carpet does have a life span and it is constantly changing. If you have any questions please let me know.

RIchard S.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Recaulked master shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from UpFront Home Services
Thank you very much for your review

Julie G.
04/2015
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
unknown
Description of Work: cleaned and sealed grout - Kitchen floor and bathroom wall tile (large format tiles for both areas)...looks great and was super fast!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from UpFront Home Services
Thank you very much for your review!

Charles S.
04/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff L.
04/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Carmen K.
04/2015
4.0
carpet cleaners
  + -1 more
.
Description of Work: Carpet cleaning. I thought the job went better the first time when Joseph did it by himself. Clarification was needed about the new procedure of Allergen application with or without carpet protector. I appreciate what was done. | | |

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

PETER M.
03/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They were here on time and never tried to push additional items on me to jack-up the price. We will be sure to use them next time we need our carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Lisa H.
03/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They told me that what I needed done, they didn't do, but they told me what I needed to have done, it just doesnt fit the Big Deal.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from UpFront Home Services
Thank you for your review

Philip C.
03/2015
5.0
marble & granite
  + -1 more
I was very pleased with the work.
Description of Work: I purchased a Big Deal. $99 for granite cleaning, polishing, and sealing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from UpFront Home Services
Thank you for your review

adam C.
03/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: The guys came over, looked at the work to be done and gave me an honest opinion that they would not be able to clean the shower good enough and that my shower was beyond cleaning and needed to be completely re-grouted.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kathy K.
03/2015
4.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: Steam cleaned shower. Replaced caulking in corner joints. Cleaned mineral deposits on glass shower door and frame. Gave me instructions on how to treat stained grout.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$240

June H.
02/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Andrew N D.
02/2015
1.0
carpet cleaners
  + -1 more
unknown
Description of Work: This provider failed to show-up at the scheduled time, insted he sent an email that they called my house and I did not answer, they showep up and I was not at home therefore they will find another time for me. All was a lie; I was home all morning with my cell phone in hand waiting for them. It took a month just to get an appointment. They told me February 19, between 10:00 am to 12:00 pm was the only time spot they have in my area in the month of February. So I have to cancel other appointment to wait for them and they did not come.

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Response from UpFront Home Services
Dear Member- When you only provide us with your office number it makes it very hard to reach you on your cell phone. We asked countless times for a good number to reach you at, you failed to provide one. We still went to your home at the scheduled time of arrival. We left a card when you didn't answer. We took a picture of your front door with our card on it. We are respectful of our customers time and expect the same of our customers. Simply put we don't like our time to be misused in the way that you did. All being said we still offered to reschedule you for a later date or offered for you to get a refund on your voucher. You proceeded to call us liars, even when our staff was able to show you visual evidence of us being there. Thank you for your review, we hope you are able to find a provider that you are better able to communicate with,

Mark Q.
02/2015
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: Everything they said they would and a little extra. |They were there a little longer than the cleaners who use the vacuum drying technique but not too much.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$108

Contact information

510 S Mason Rd Unit 16D, Katy, TX 77450

http://www.upfronthomeservices.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
House Cleaning,
Upholstery Cleaning,
Marble and Granite,
Oriental Rug Cleaning,
Countertops and Backsplashes,
Buffing and Polishing,
Kitchen and Bath Remodeling,
Dryer Vent Cleaning,
Bathtub Restoration

FAQ

UpFront Home Services is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

UpFront Home Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, UpFront Home Services offers free project estimates.
Yes, UpFront Home Services offers eco-friendly accreditations.
Yes, UpFront Home Services offers a 5% senior discount.
Yes, UpFront Home Services offers emergency services.
Yes, UpFront Home Services offers warranties.
UpFront Home Services offers the following services: Carpet & Upholstery Cleaning, Tile & Grout Cleaning, Air Duct & Dryer Vent Cleaning, Carpet Stretching & Repair, Shower Cleaning & Caulking, Natural Stone Polishing, Granite Countertop Polishing & Sealing, Area Rug Cleaning, Wood Floor Cleaning, Water Damage Restoration, New Carpet Sales and Installation, and New Construction Tile & Grout Sealing

Contact information

510 S Mason Rd Unit 16D, Katy, TX 77450

http://www.upfronthomeservices.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM