MET Plumbing

After reading all the comments about this company, I was all set for a satisfactory experience but boy, was I disappointed. We had two toilets that were constantly running, so I made an appointment with MET on Sunday afternoon with a very friendly operator (she was the high point of the experience). She stated that the plumber would be out the next day between the hours of 11:00 and 3:00. Someone from MET called at 2:30 on Monday afternoon, to say the plumber was running late and would be there shortly. He didn't show up until 4:30, with lots of attitude but no apologies, and proceeded to quote an amount of $ 800 to fix the toilets! When my husband balked at the amount, he pulled a car salesman trick and told him he would call the owner to see if he could lower it. Sure enough, he got off the phone with a new quote of $527. Again, we declined, at which point he became almost belligerent, probably because the estimate was free, with no trip charge. We ended up using Handyman Connection (who was wonderful!) for $59, a far cry from $527!

They were punctual, explained everything they were doing in detail, cleaned up after themselves - very polite guys. We will call them again if we need something done.

I had done some of the prep work for the rebuild of the physical valve system myself, but got to a point past my comfort level and called MET Plumbing. They were punctual, professional and the work was of high quality. I would HIGHLY recomend MET for those who know nothiong about plumbing (they will treat you fairly) and those who know enough to get themselves into trouble (they make evening and weekend calls when required). Excellent service, quality and price.

The kitchen faucet was a simple problem - just needed a screw tightening which I did not know about. This they did for free. The shower head needed a new cartridge. This job needed some special tools. They did the job professionally in about an hour. They left my shower clean and took good care as they walked through the house. I am pleased with their work.

Overall, good experience. They did a quality job and cleaned up after repairs. I felt maybe a bit over priced but did respond quickly and completed all work efficiently. They even called me a couple days later to make sure I was satisfied with all the work.

Gary took his time and did an outstanding job. I appreciate the owner's apparent philosophy that it is more important to do the job well rather than hurrying things up so that he can squeeze more service calls into the work day. So far, my two experiences with MET has been very satisfying.

We have used their services three times. They are very happy, professional and timely. They always give great advice. Their prices are very reasonable. They are not happy with their work until it is perfectly complete. We are very happy with their services.

The total job took between 3 and 4 hours, and Gary's work ethic absolutely sold me on this company. In fact, it was the first time in my life that I ever tipped a plumber. I will definitely use them again.

Met Plumbing was very prompt in returning my phone call and they worked around my schedule. I received phone calls letting me know where the repairman was and how much longer it looked like he would be on the job before mine. When the repairman arrived, he was very friendly and professional. He wore booties in the house and cleaned up the area after he finished the work. He explained what he was doing as he was working, keeping me informed throughout the procedure. He also showed me some areas where I might have problems in the future due to the age of the pipes (our house was built in the '70's) but assured me that, for now, it seemed to be holding up. I thought the price was a little high but it's been years since we've had to have any plumbing work done so it just might be that we're not used to the going rates. Also, since it was an emergency type of repair, I didn't get multiple companies to come out and give me quotes. I would definitely use this company again as I was very impressed with their professionalism. Marion, the owner, seems to take pride in his company and to bend over backward to keep you informed during the day.

They were very professional. On time, explained the process and cleaned up afterwards. Overall, a very good experience.

I had to haggle price with them a bit before I would let them begin. My husband and I had put down sod two days before, so we had moved that out of the leak area before the plumbers came so they had no grass to dig through. I showed them exactly where the leak was originating (and was able to explain the pattern the pipes followed beneath the ground based on the path from the meter to our shut-off within the house). They had to dig down through the mud about 18" to reach the pipe and replace the drought-stressed pvc elbow. I shut off the water inside the house, while they shut it off at the meter. The pipe and leak were located within exactly 10 minutes (I looked at my clock). They were here a total of 2 hours. Of that 2 hours, 35 minutes were spent just waiting for the sealant in the new piece of pipe to dry/set-up properly and about 25 minutes were spent cleaning the mud off of themselves and their equipment. I replaced the sod myself. Gary was extremely pleasant, competent, and professional to deal with. Stoney (sp?) stomped several pieces of my sod into the mud to the point where I could not reuse it (he really should have just lifted it and placed it aside temporarily), so I wasn't that happy about that. Joanna, who answers their phone and makes appointments is also very pleasant and extremely professional.

Went very well - no hitches, no surprises.

Fast, efficient, professional, pleasant -- an A in all categories. An added plus, they entered and immediately put on cloth shoe protectors.

I am very pleased with the work performed by MET Plumbing. There were on time, clean professional and performed their duties in a time ly manner.

I thought that the co. employees were very professional and polite. Gary went way out of his way to get me a part on warranty and even went to downtown Houston to get the part in a terrible storm. Then, he brought a helper back with him and they installed the new thermostat in almost exactly the estimated time. Afterwards, they did a thorough job of describing what had been done and thanked us for our business. I was very impressed. I highly recommend this company.

Great experience. Arrived on time, pinpointed the problem and was able to give a very inexpensive alternative to reworking all the pipes. I was so impressed that I signed up for an annual contract for inspection of plumbing and water heater service. Very polite, knowledgable and efficient.

Very well. They showed up a month before and provided an estimate. Since it was a rental unit they said it was okay to wait until the tenant moved out to do the work. They showed up right when they were expected and completed the job right on time. They said I could transfer my service contract to my new unit when I moved out.

Everyone was professional and knowledgeable, work was done on time to my total satisfaction. The plumbers made sure everything worked and was totally cleaned up. i was very happy with their work and will continue to use Met Plumbing in the future.

I called Marion for what I thought would be a simple job - replacing the faucets/handles/shower heads in my two bathrooms. I also wanted him to look at my water heater and fix the repair job I did on the water main coming into my house. He and his team came out but after seeing the parts I wanted installed informed me the bathroom would be a lot more work than I thought since it involved replacing valves, not just cosmetic parts. That's what I get for not opening the boxes - I would have seen the kits included valves. He called a few places to see if he could get cosmetic replacements but since my house is 33 years old replacement parts aren't made anymore. Since it was a big job, he gave me an estimate on the faucets, water heater and water main and we scheduled a follow up appointment to fix everything. He didn't charge me for the initial visit even though I wasted his time by my lack of understanding of what was needed. They were punctual and friendly the whole time, too. The team came back and spent a day replacing doing all of the work. The water heater needed to be brought up to code and there was a brief time where they thought they were going to have to replumb the garage because of the type of pipes used, but they called three different inspectors and 2 agreed that the current pipes were fine. (whew!) We now have a brand new shiny water heater that heats up super fast. They replaced the shower faucets/handles/shower heads without damaging any of the existing tilework. They accessed the valves from behind the shower via the sheetrock. The only downside is that I have large pieces of sheetrock missing, but they warned me when giving the quote that they don't do sheetrock repair, and I'd rather have that damaged than the tile. They took care not to get the carpet dirty and to clean up after themselves. They even took away all the trash from the water heater box and the old water heater. I am very happy with their work and when the time comes to replace the bathroom vanities, I will be calling them again.

I decided no to do the work at this time, although if I were going to do the work I would probably use them. They seemed very knowledgeable. They dealt with me in an honest way. They gave me a lot of different options. They also gave me options about whether I wanted to buy the sink through them or what I needed to look for if I were going to buy the sink myself. Overall, they were very pleasant to deal with.

We contacted MET Plumbing for an estimate on a bathroom remodel job and spoke with Marion, the owner on Tuesday, April 12th, 2011. He stated he would come out the next afternoon between 3:30 pm and 5:00 pm. He did not come out the next day, nor did he call with a reason or to reschedule. When we subsequently tried to call him our calls went unanswered.

They came out and fixed it. I took a picture, emailed it to the owner and he messaged me back in five minutes. He gave me an assessment and an estimate. He was right on the price. He came out in a day or two, they explained everything. They didn't push products on us. They told us about maintanance going forward. Initially they put in a wrong part. They modified it when the came back out 6 months later, they completely replaced the system they put in earlier at no cost. They were very apologetic. They showed up on time. They called ahead of time. They were punctual and reliable. It was excellent service.

Answered phone promptly, punctual, friendly, courteous, and knowledgeable.

One week ago we could not use our washing machine because the utility room would be flooded due to the clotted drain. I read some reviews on MET and felt that I could give it a try. Mr. Tucker was very responsive. Since both of us had a busy schedule, so finally I could stay home this afternoon for the service members. John Simmons came with Stonie. It seems that Stonie is his assistant. John Simmons is very friendly and pleasant. Both of them put their shoe covers on when they enter the house. John is very young but he knows the nature of the business. Before he started the work, he told me how much it would cost and what they were going to do. They first tried to work on the drainage pipe very close to the washing machine. Unfortunately it did not work. They then tried at kitchen drainage pipe out side of the house. It didn't solve the problem Finally they got on the roof to try. Now we can use the washing machine! I also told John that we had a leaky sink. He quickly fixed it with bare hands. He did not charge me for that. Although it took longer than they expected to solve the problem, they only charged me the flat fee. If I have any plumbing problem in the future I will definitely call MET Plumbing.

MET was professional and did a nice job with the work. I would say that they are the type of plumbers that I would want to use in the future and recommend to anyone.