Verizon

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Absolutely AWFUL.....not once have we been pleased in a years time!!!!

They are a little pricey. I have good coverage with my cell phone.

I tried other providers and I could not get coverage in and around my house. Verizon was the only one which had coverage in my house. I don't know if that is the case even now.

I like it because they put everything together. I used to have another cable company years ago and they were also good. Then Verizon came up with a deal and it saved me a few hours. I took it and now I took the cable package again and saved money. They were good when they came.

My overall experience with them has been good. It does the job.

I have been using them for 10-12 years. The service in general is decent. I haven't really had problems with it.

They are good and I have a contract with them. I will use them again in the future.

the police reports are being submted at this time and we are reporting them to board of utlities and fbi and all forms for my payroll to return my funds

Very poorly! Verizon landline technicians did not show-up to keep their scheduled appointment (that was scheduled between the hours of 8AM to 12PM). They kept me waiting and when I called, they transferred my call around to different CSRs, Installation technicians, and supervisors. Depending on the representative you spoke to, they all had a different understanding of the services that were scheduled to be provided. Some Verizon reps were clear that a service call required an installation tech visit to do wiring, while other reps claimed that it would be only necessary to send a signal from Verizon to my residence. All the CSRs I spoke provided poor customer service, disinterest, and insensitivity that I waited all day for a technician that did not arrive. Given this experience, I would not consider giving my business to Verizon in the future.

I am having problems with my internet service and made an appointment for them to come out on 12/23/09. They gave me a window from 8am to 7pm. They never showed up. Most technicians call when they are on their way and I never received a call. I called several times and one lady told me they don't have a way to communicate with their technicians while they're on the road.

Their service is always breaking down. They always tell us it is our fault and it always turns out to be there fault.

They are fine. I haven't had any problems. We use the customer service online. They can fix problems from there. There is nothing out of the ordinary.

My experience with them has been good and I have been satisfied with them. You always run into places where you don't have a signal but when you're tied to people with other companies, it doesn't seem any better. It has been good so far. Sometimes we have their customer service executives call and try to sell me the more expensive plan. I ask them in turn if I should be taking that plan based at my usage and they are not aware of my usage. This is not a complaint. I am only sharing my experiences. I have the cheapest plan. Everything seems good but I'd like their coverage to be better. There are a lot of dead areas where there is no signal but I guess there aren't enough towers in some parts of the country.

Everything has been fine. I have had it for 25 years and I haven't had any problems.

I have tried other carriers and I am very happy with Verizon. I don't loose any calls and have better reception than the other carriers.

The experience was fine. I have no problem except that I am in an area where the reception is not that great. I have to step outside on my front porch to use the cell phone.

My experience with them has been terrible. They came out and fixed the outside of the house. On a couple of occasions, I would ask them to come out one day and they didn't show up. They said they came out another day. I was having problems with the phone lines and nobody came into the house but they billed me.

I am a caretaker for my father and he had sent a money order to Verizon and the money order apparently got lost. He was then being double charged. They acknowledged that there was a problem and that the bill had been paid, but it took them about 3 months to get the problem straightened out. I also tried to get a lower package for them that was advertised. It turns out they could have had this lower rate a long time ago. They are in their 80's. I think that Verizon could have informed them of this lower rate a long time ago, rather than making me or them have to call in to check on things.

I called to setup my home phone and DSL services right after moving. They pretended that a technician has to come and do the installation. I mentioned that last time I setup those services with Verizon, nobody needed to come. They insisted on sending somebody, but they only offer Monday to Friday 8AM to 5PM with no time window in the day. I ask how am I suppose to do that when I work full day - their only answer was that people do take days off for this kind of setup?

We keep losing our internet because of our Verizon connection. They are the most un-reliable service I have ever had. I would not recommend them or use them again. Every time I call them I get a foreign person on the phone.

I finally decided to cancel my DSL line. They then said they would send out a representative, but I told them I still wanted to cancel it. They then told me that I had a new service contract that I would have to pay to get out of even though I've never received any of the service. I never authorized anybody to increase my service, they just did it. I told them not to send a service rep but one came anyway. I'm canceling my telephone service with them as well. They then had a marketing company call me with a ton of questions and I told them that it was unsatisfactory. I'm livid over the whole thing. It was a very frustrating experience. I was actually hung up on once because the representative's shift was over.

The tech support with Verizon is amazing. They even ask you how you would rate their helpfulness at the end of the conversation. Its not every day you run across a place like this that will stop everything to help you. They did and so I think they're wonderful.

First, I had to deal with a talking machine instead of a person. The recordings do everything possible to intimidate the caller into thinking it's the caller's problem and they'll have to pay a lot of money for Verizon to fix the caller's problem. I finally found a way to get to a person and she wanted to schedule a tech visit for 7/30. I said that day didn't work for me. I then got a lecture about how it was first come first serve and that other customers were ahead of me. I told her I wasn't asking for them to come sooner, I just couldn't do 7/30. It was finally set up for the afternoon of 8/1. At 3:30 on 8/1 the tech wasn't here. I called and the recording assured me that the tech was scheduled to come. At 5:30 I called, got a person who told me what I knew, they didn't show and I would have to reschedule. I went onto the web site and found that the tech was scheduled to come at 7pm on 8/2. The tech final fixed the network problem around 3 pm of 8/3.