Get matched with top countertop and backsplash pros in Irving, TX

"CrossRoads Concepts did an outstanding job. I highly recommend them if you are in need of some remodel work. From the get-go, they were responsive, timely and professional, and very easy to work with. I had a mess of a kitchen in dire need of updating. Because my kitchen was so bad, my original estimate came in way above the cost for my home. They worked with me to get the cost down to a reasonable amount while maintaining an impressive result. My home is a bit older and they were even able to match my 50 year old crown molding, along with making my kitchen now flow the way a kitchen should. I never liked cooking in my kitchen before but now, it's a pleasure just to be in there. Debi Franklin, their designer, was incredible with her choices and colors, and listened to me - steering me in the right direction so it all remained tasteful. I can't say enough about how impressed I was and still am, with their work."

"Once again Alan and his team did a magnificent job! This time they remodeled our Master bathroom. I am so pleased with how it turned out! They are such a pleasure to work with. They are punctual and timely! I had worked with them 3 years ago and they remodeled the kitchen! I was happy with the results , so I used them again."

"Once again, Trend did a wonderful job for us. After suffering from 5 break-ins in the early days of the Covid shutdown, many of our large windows were broken. We had to board them up and that made the inside of the church like a dark cavern. We managed to raise the money to have the security screens put on all of our doors and the sanctuary windows. This time, a year of so later, we raised the money to do two of our office windows and the windows in the fellowship hall. Trend and their employees know exactly what they are doing and sell an excellent product."

"If you don’t want to deal with BS, Ted is your guy. He shows up and works hard. He does all the work himself, and he does a good job. The quality of his tile work is definitely expert level. His pricing is very transparent, as he provides an itemized list for everything he charges for. He’s just a real solid, old school type of guy that you can trust to do what he says he is going to do. He’s also very up front about anything that he doesn’t feel qualified to do. He keeps his job site clean and hauls off all the debris and waste. He’s very flexible and easy to work with. I messed up and bought the wrong kind of tile for the floor, but Ted worked with me to get it all straightened out. I would advise you to clear anything you are going to buy with your contractor first before you buy it. Overall, I highly recommend Ted."

"5 Stars – Absolutely Outstanding Kitchen Remodel Experience with Max! We recently completed a full kitchen remodel, including a stunning quartz transformation for our island and countertops — and I can confidently say that working with Max was the best decision we made. From the very beginning, Max went above and beyond. He spent time with us, guided us through selecting the perfect stone at the warehouse, and made sure every choice aligned beautifully with our vision. What truly stood out was his deep knowledge and genuine care throughout the process — always advising us on what would work best and what to avoid, never rushing, always thoughtful. Once the project kicked off, Max was incredibly hands-on. He was there every day, closely supervising the work, ensuring everything met the highest standards. His crew mirrored his commitment — precise, professional, and clearly passionate about their craft. The final result? Absolutely stunning. Our kitchen came out better than we could have imagined — elegant, modern, and full of warmth. It has completely transformed our home. If you’re thinking about remodeling your kitchen, stop searching. Trust Max. He is truly one of the best in the industry, and it was a pleasure having him lead our project. Can’t recommend him enough!"

"In August 2022, after hearing about DFW Improved on a home improvement radio show, we entered into two contracts with them for a roof replacement and interior water damage repair. These contracts were based on insurance-approved scopes following the 2021 ice storm. DFW Improved began the roof replacement project first. Following the replacement, the roof continued to leak due to their failure to replace the flashings. Despite corresponding work items in the insurance scope (confirmed later by the insurance adjuster's email), the DFW Improved salesperson insisted that flashing was not part of the roof. He threatened legal action if further payment was not made. Prior to this, they presented two identical model shingles as choices, which their own roof subcontractor on-site disclosed. Upon our inquiry via email, instead of addressing the issue, the salesperson accused us of defaming their company. Furthermore, they quoted $900 for a non-existent siding hole and estimated $25,000 for a bookcase, which their own designer valued at $6,000 to $7,000. While the roof leaking issue was still unresolved, DFW Improved began interior work. Instead of submitting the agreed supplement request as agreed, they skipped necessary steps to cut water-damaged drywall. To prevent wasted effort, we instructed workers to stop. The salesperson responded, stating that workers would not proceed with any work not approved by insurance. However, he emailed the insurance company claiming that the work had already been completed, causing significant confusion for us. During the halt period, we sent out numerous issues such as broken air pipes, cracked roof rafters, missing insulation, roof holes, missing felt paper, and a leaking roof. However, we received no response other than prevaricate explanations and demanding for money. We escalated to the DFW Improved upper manager who responded that they are their best team members and disregarded our request for an alternative project team. DFW Improved abandoned the projects and warranties, and initiated separation in December 2022. Both parties engaged in negotiations over separation costs. During this process, DFW Improved unexpectedly sent four individuals to our house, claiming to inspect texture work and demanding payment. Subsequently, DFW Improved placed a lien on our house, and their lawyer sent a demanding letter stating they would auction our house and (quote)“sue Vigorously” if payment was not made, despite the mediation/arbitration clause clearly outlined in the contracts. Under this pressure, we filed a claim in Tarrant County Small Claims Court, where the lien was placed. Later, their lawyer filed a motion to transfer the case to Collin County, where DFW Improved is based. We refused to comply with a demand for $5,000 and the confidentiality requirement during mediation. DFW Improved filed a new case simultaneously in the higher Tarrant County District Court, demanding a new amount of $59,845 and seeking to enforce the lien, providing no explanation for this amount. According to their co-owner's email, their accounting book calculated that we owed them a total of $1,260 (detailed below). During pre-mediation discussions, their lawyer attempted to justify their request for $8k, citing that a significant portion was allocated to attorneys' fees. We did not engage their lawyer to send us a threatening letter containing false statements about suing us without mediation. Their lawyer also declined $65 public mediator service provided by the Tarrant Small Claims Court. Additionally, they unilaterally escalated the dispute to a higher court. We have never been late with their payments. In fact, DFW Improved made a math error by crediting the blind work twice. When we brought this to their attention, DFW Improved spent extra time correcting the invoice, and their salesperson initiated an internal investigation. Any delay was certainly not caused by us. DFW Improved filed a lien attempting to collect the costs again, despite already receiving payment. See the invoice they submitted, which completely overlooks the $35,895.76 payment we made (supported by our bank transactions). —-------------The payment schedule on the contract has major math errors—--------- Payments for the work are due as follows: Contract Total $ 194,972.33 $ 19,497.23 deposit is due at initial design meeting.(10% of the Contract Total) 20% of the Contract Total is due at the preconstruction meeting. 30% of the Contract Total is due at start of drywall repair. ←– we requested halt at this phase and according to texas property code Sec. 28.003. EXCEPTION FOR GOOD FAITH DISPUTE; we can WITHHOLDING up to 110% of the difference between the amount the obligee claims is due and the amount the obligor claims is due. 30% of the Contract Total is due at start of countertop/trim installation. ←–we don’t even have any work for countertop 17% of the Contract Total is due at walkthrough. Remaining contract total is due at completion. 10%+20+30%+30%+17% + Remaining is more than 107%! DFW Improved needs to refund the incorrectly collected funds. -------DFW Improved co-owner's calculation based on their accounting book--------- ROOFING PROJECT Contracted amount: $52,364.74 Approved Credits Total ($3128.51) Xactimate difference ($1499.88) Line #18 R&R Chimney Flashing ($438.29) Line #25 Digital satellite ($49.24) Line #27 R&R Window Screen ($649.38) Line #53 Window Bid ($491.72) Payments to date: ($36,655.32) Roofing Project Balance due to DFW Improved $12,580.91 Line #20 Step Flashing Line #21 Flashing - L Flashing Additional credit discussed above of $1,478.63 brings this amount to $11,102.28 <--- DFW Improved never passed the city inspection and provide completion list and promised warranty INTERIOR PROJECT Current payments ($35,895.76) Current Costs to Date $28,432.84 Demo crew $550 Demo crew $150 Plumbing crew $690 Drywall crew $19,200 Insulation company $3000 Home Depot - misc. materials $104.03 Total for labor and material $23,694.03 <---this amount is already paid 20% per insurance standards for Profit and Overhead $4,738.81 Interior Project Credit for exhaust fan duct ($150) Interior Project Balance due to homeowner ($7,612.92) Total amount due(combine both contracts) $1,260 —----interior invoice from DFW Improved(removed detail name of subcontractors)---------- 11/12/2022 homeowner:2022-August-Interior Insurance Rest Remodeling $ 150.00 11/17/2022 homeowner:2022-August-Interior Insurance Rest demo $ 550.00 11/17/2022 6013751 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.27 11/17/2022 6013734 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.02 11/25/2022 816725 homeowner:2022-August-Interior Insurance Rest Drywall $ 19,200.00 11/21/2022 2014093 homeowner:2022-August-Interior Insurance Rest Home Depot $ 115.46 11/22/2022 1200043 homeowner:2022-August-Interior Insurance Rest Home Depot $ (57.72) 11/29/2022 34736796-$690 homeowner:2022-August-Interior Insurance Rest Plumbing $ 690.00 11/30/2022 10-85062 homeowner:2022-August-Interior Insurance Rest Insulation $ 900.00 11/30/2022 10-85061 homeowner:2022-August-Interior Insurance Rest Insulation $ 2,100.00 $ 23,694.03 They attempted to inflate the amount to $22,835.94 by falsely claiming work on the wall texture extended from the actual 10% (bottom 1 foot of each wall) to 100%. Their lien is invalid, and their claim is baseless according to the evidence in their own submitted invoice. We are uncertain about the extent and duration of the legal battle DFW Improved and their lawyer will continue to pursue. It has been nearly two years. Instead of assisting us with the aftermath of a natural disaster, DFW Improved attempted to extort money from us and our insurance provider. This has resulted in substantial legal fees, emotional stress, and significant delays in repairing our house, necessitating prolonged rental expenses. Despite our efforts to settle amicably, they persist in prolonging and escalating the dispute. This inci"

"Jonah was great to work with! He was very efficient and knowledgeable about every step of the process. I would definitely hire him again."

"They did a great job and it was easy to work with them"

"Haim and his crew exceeded expectations, stayed within budget, and got the job finished fast. After a broken water heater flooded half our house, we needed new floors and the walls, which had been “flood cut” two-feet up all around had to be repaired, replastered and repainted. Haim was very helpful, explaining the process and various options. He gave me good advice on why things we could do to make improvements without braking the bank. I also really appreciated how he found a way to fix the problem that had led to the flooding in the first place - devising a way to add a drain pipe where there was no obvious exit. His whole crew was hard working, dependable and great at their jobs. There was one section of drywall that was really difficult to patch as it received a lot of natural light and was right under a bright ceiling light, which tends to expose even the smallest flaw. Haim’s drywall expert worked on it over and over until it wasn’t noticeable at all. All in all, they went above and beyond painting several additional walls and doors for me just to make sure it all came together perfectly. The cost was very reasonable, in line with other quotes I received and in some cases less. I highly recommend GH. Give ‘me a call!"

"Elliott did an amazing job! We were looking for a kitchen demo and new drywall so we could have cabinets installed. Elliott was very thorough with his assessment of the room and made sure the job was done right. He notified us of problems he found along the way and managed to keep us in our budget. We will definitely be using Loviolette Enterprises in the future!"