This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
With over 40 years of experience serving the greater DFW area, American Air-Customs, Inc. is your solution for all your cooling and heating needs and we are proud to service and repair all makes and models of appliances. We take great pride in our extreme professionalism, timeliness and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. We are family owned and operated. Satisfaction guaranteed!
We have used this company for years and even though the ownership and technicians may have changed, the quality and service has not and we would not use anyone else.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Maria Y.
12/2021
5.0
American Air is our to go company if any issues with AC/Heaters. We have already used them 3 times to install AC unit, repair Heater. We really like that they are very personable, great quality work, fast and always answering their phones, good prices. Thank you!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Brian A.
09/2021
5.0
I’ve been using this company for years and they always provide competent and thorough service, good communication and reasonable prices.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Matt P.
08/2021
5.0
Very responsive, called and a tech was out within 45 minutes. And they do take care of you like family, I appreciate them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Carol E.
07/2021
5.0
American Air has been my HVAC company for many years. They have always done a good job for me. Good prices, GREAT technicians.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Casey B.
05/2021
5.0
We got several quotes from "major" companies. We struggles with finding a good price and a reliable company. American Air Customs Inc. was recommended by the maintenance guy at my work. We called them out, got a quote and hired them that day. The business was easy, professional, timely and very family oriented. I felt so at ease with the discussion and it was explained so well. I never felt like I was being swindled. Absolutely fantastic customer service!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jason H.
03/2021
4.5
Very good workmanship and fixed the problem inexpensively
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Hilary E.
03/2021
5.0
They contacted me very quickly and were able to set up an appointment immediately for an air conditioning unit that quit working. Joe was very prompt for his arrival window, was very considerate and professional, and worked quickly to resolve the problem. Would definitely recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Srinivas T.
02/2021
0.5
No customer service at all, they scheduled an appointment to fix my refrigerator twice and never shown up. When I call them their standard answer is *Technician had an emergency work*. Not reliable at all. they seem to be managing reviews and posting fake reviews across. Please STAY AWAY.
Rating Category
Rating out of 5
quality
0.5
value
0.5
responsiveness
0.5
Mimi B.
02/2021
5.0
First of all, the receptionist Katherine who answered the phone was a delight, helpful and so positive! Joe was our repairman - he was courteous, knowledgeable and efficient and consulted with his boss concerning his findings. We will definitely call ACA for our appliance repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kathleen P.
02/2021
4.0
Very nice and helpful.Did not take long to find & fix problem.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Gloria S.
02/2021
5.0
Joe was curtious and respectful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Judy G.
02/2021
5.0
Prompt and courteous and knew exactly how to fix the problem quickly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Michael G.
02/2021
5.0
Great value
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Marsha A.
02/2021
5.0
They were just great: polite, well informed, careful. I will use them again and will tell my friends!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Thomas P.
02/2021
5.0
Highly recommend, fast and efficient!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
James H.
01/2021
5.0
They diagnosed and replaced a compressor in our 18-year old refrigerator. Also they replaced the door closer cam on the refrigerator door. They did an excellent job at a reasonable price. Friendly and professional. Showed up at appointed time & day. 10/10 would recommend to anyone who needs appliance repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Vera R.
01/2021
5.0
The technician, Joe was pleasant. He explained the problem and proceeded to fix it. I was not charged an arm & leg to do the work either. Thank you so much.
Rating Category
Rating out of 5
quality
4.5
value
5.0
responsiveness
5.0
Yes, I recommend this pro
David D.
01/2021
5.0
Great service company, Always prompt and courteous.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Michael H.
01/2021
5.0
Joe was on time and took care of the issue quickly. Explaining everything as he went.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Katie C.
01/2021
5.0
Great customer service, fast, efficient. Puts customer and needs first. Highly recommend them
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Brandon A.
01/2021
4.5
Have had Joe out to repair my fridge twice (two different units). I like him because he does not BS around. He provides lots of detail and provides an education on appliances. He pointed out details about my used fridge I never would have noticed. He was genuinely disappointed he could not resolve my issue (through no fault of his own). I will ask for joe every time I need repairs.