American Air-Customs, Inc.

appliance repair, heating & cooling contractor

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

With over 40 years of experience serving the greater DFW area, American Air-Customs, Inc. is your solution for all your cooling and heating needs and we are proud to service and repair all makes and models of appliances. We take great pride in our extreme professionalism, timeliness and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. We are family owned and operated. Satisfaction guaranteed!

Business highlights

29 years of trusted experience

Amenities

Free Estimates
Yes


Accepted payment methods

CreditCard

Reviews

4.8258 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
7%
3
0%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
responsiveness
4.8
Showing 1-25 of 258 reviews

Wynne L.
01/2025
5.0
They were the first to call and send someone right away. Joe showed up, diagnosed the problem, gave me a fair quote, and fixed it the same day. Joe was very respectful and friendly. I would highly recommend this company.
Rating CategoryRating out of 5
$375

Vincent B.
01/2025
5.0
Joe was great and quick. Repair done within time frame.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mary P.
12/2024
5.0
Thank you, Joe, for being so awesome!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Clement C.
11/2024
5.0
AAC...an absolute class act!!! Two-hours for quote, booking, status and service. Joe was Awesome...a true servant spirit and tenacity like no other!!! He has this dryer humming like the first day we got it 😀

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Bernardo F.
11/2024
5.0
Excellent and experienced service for a fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Donna K.
10/2024
5.0
Technician was knowledgeable & offered appliance maintenance suggestions

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$395

Richard L.
10/2024
5.0
Prompt service. Friendly technician.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$232

Peggy L.
09/2024
5.0
They are friendly, they get the job done quickly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jeremy C.
08/2024
5.0
Very knowledgeable and very helpful and nice. Would recommend to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sandi K.
08/2024
5.0
Our washer was leaking. Joe came to check it out. He identified the problem quickly and got it fixed up. The pricing was reasonable and Joe was very nice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jerri C.
08/2024
5.0
Our refrigerator was not cooling and I was able to schedule a service the same day. The technician Joe came out within an hour after scheduling. He was professional, explained the issue and made the repair. I would recommend their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jerri C.
08/2024
5.0
Our refrigerator was not cooling and I was able to get scheduled the same day. Less than an hour later Joe the technician contacted me he was on his way. He was very professional, explained what the problem was and made the repair. Very punctual, friendly and thorough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$233

Virginia E.
08/2024
5.0
Very knowledgeable service technician. Showed and explained problems so I can make decisions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol Ann M.
05/2024
5.0
they handed the job quickly and efficiently

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Susan E.
05/2024
5.0
I called American Air because my A/C was blowing warm air. They were friendly and quick to come out. The technician diagnosed the problem, showed me how and where (the condenser) and subsequently fixed it. I would recommend American Air for the fast and friendly service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50,000

Bob G.
05/2024
5.0
The whole situation was really good and experience this kind of things.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0


Robert B.
04/2024
3.5
Very nice

Rating CategoryRating out of 5
quality
3.5
value
3.5
responsiveness
3.5

Yes, I recommend this pro

Shaniqua S.
02/2024
5.0
The tech that came outâ s name is Joe he was excellent, he came in about 20mins from the time I called and had it diagnosed and fixed within the next hour. He was very knowledgeable and kind. I hope to never need to, but if I do I am sure of who Iâ d call.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kathryn I.
02/2024
5.0
Joe was very thorough troubleshooting problem I had with washer overflowing. He went the extra mile and made sure to check all possibilities. Took a lot of pictures to determine the source and found no problems with machine. He explained that the problem was with the drain pipe and that I need to call office and have them flush and resolve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Chihiro K.
01/2024
5.0
Joe seemed very experienced and confident in his diagnosis of the issue (bad circuit boards). Unfortunately the repair would've been so expensive that it just seemed like it'd be better to just buy a new fridge. However I feel like he would've done a good job had he done a repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ken S.
01/2024
2.0
The repair person was not familiar with nor prepared to repair LG refrigerator so I wasted $90 for a diagnosis. I then had to call a LG certified repair vendor who came out same day and repaired the refrigerator the same afternoon.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Rene C.
01/2024
5.0
They explain it all very well

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jim H.
01/2024
4.0
Prompt service, accurate diagnosis and correction of the problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Chihiro K.
01/2024
5.0
They called me immediately and showed up when they said they would. The technician Joe was knowledgeable and experienced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ken S.
01/2024
4.0
Joe was professional and although he was not able to repair my refrigerator, he was helpful and offered his advise on alternative options.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

335 N Briery Rd, Irving, TX 75061


Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed

Service Categories

appliance repair,
heating & cooling contractor

FAQ

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

American Air-Customs, Inc. accepts the following forms of payment: CreditCard
Yes, American Air-Customs, Inc. offers free project estimates.
No, American Air-Customs, Inc. does not offer eco-friendly accreditations.
No, American Air-Customs, Inc. does not offer a senior discount.
No, American Air-Customs, Inc. does not offer emergency services.
No, American Air-Customs, Inc. does not offer warranties.

Contact information

335 N Briery Rd, Irving, TX 75061


Service hours

Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed