Luke's A+ Moving Services Inc

HORRIBLE

They were very good

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I will definitely use this service again.

I should of known it was not going to be smooth when they told me the just got done with a 3rd floor move to a 3rd floor move. Both of them hit it hard at the storage room then they went down hill. I could tell they were both beat. A lot of the items ended up in the garage so I could get everything unloaded before they ran out of time. I had to call Luke the next day because they had left something on the truck but did not even bother to call me about it. This is after I gave them a $100.00 tip. Luke was nice enough to bring the item over to me. One of the guys worked his butt off but the "supervisor" just stood around and talk a lot after we got to the apartment while the other guy kept busting his butt. I'm not sure I would use Luke's again. I found another company that offered less money with 3 guys and they also have a A rating on Angies List. I think I will try them next time.

Luke's movers were hard-working, considerate, and a pleasure to have around! I call them the "happy movers" because they had such great attitudes! I decided to let Luke's move my piano in addition to my furniture and household items after Luke told me that they had many years experience in moving pianos. I saved several hundred dollars by not having it moved by a piano mover, and the piano arrived at my new location without a scratch. They were careful with all my items, yet the move took even less time than what they had quoted. Thank you for being true professionals! Laura M.

The three guys that showed up to move us were on time and very quick to get started. Even though it was 104 that day these guys kept it going and were happy and pleasant to talk with. Not one thing was broken and they made our move SO MUCH EASIER. We will be using them again in the future!

Lucas arrived on time for our estimate. He even called to say he would be a few minutes late, but he wasn't. He was very professional and knowledgeable. He told us how we could prepare to save man hours on our move day. We had other estimates, but he is the only person that came out and actually viewed our property. Although he wasn't the cheapest, his professionalism convinced us that his staff would do a quality job. On our move day, the crew was 30 minutes late for our 9am appointment. They did NOT call to say they would be late. I've heard so many stories of movers not showing up, I started to get nervous. I called the office & received a recording. As I was leaving my message the trucks pulled into the driveway. The move supervisor (Josh, I think) was apologettic about being late, but didn't give any real reason. His excuse was "crew issues". (I don't know exactly what that means, but as the day went on I realized that no one knew each other. They would reference each other as "hey you" or "tall guy" or "buddy".) Anyway, Luke had quoted 6 men, not to exceed 9 hours. They were training a new guy so we got a free bonus mover. Each one walked up and introduced himself and shook our hands. I don't remember all their names: Rory, Chris, Kevin?. (Sorry, it's been a month & I've been busy unpacking!) It was a hot day! All of the movers were very pleasant and appreciative that we kept the AC on. That was shocking! Who doesn't leave on the AC for people doing hard labor in Texas? They must have had some really horrible clients. And, the poor trainee was wearing jeans. He must've been dying! Anyway, they all worked hard and only asked for a single 15 minute break and of course, lunch. They got it all done in 6.5 hours. Chris was the most experienced and would get on to anyone doing something wrong. There were some pretty hilarious "conversations"! Not a single item got damaged or lost, so whatever works! The only hiccup we had was a small hole that got knocked in the wall of our new house. They said they would take care of it and they did. They put me in contact with someone named Gary (who doesn't work for them). He came out the following weekend & did an excellent job, too. We're even using him for some other work! I think as far as movers go, it doesn't get any better than Luke's!

Luke's Moving Service was apparently overbooked but took my job anyway. They sent a sub-standard crew and a 35-foot rented truck that was unable to hold the contents so it required two trips. The crew worked from 9:30 am to 7 pm but didn't complete the job. They took two hours attempting to connect the washer and dryer and were unable to complete that. Because they were so slow and inept, I dismissed them. I had to take off work on moving day to oversee the move, and the next day to complete the items that the movers didn't complete. It was the worst moving experience of my life. My wife called me from work to oversee the job because she was so frustrated and angry. The crew leader was unprofessional and patronizing toward my wife and me, and was disrespectful and condescending toward his crew. There was damage to furnishings and to the dryer vent. They failed to place twenty boxes of books in the attic after being asked to do so. The crew members and leader all received tips, but the crew leader failed to acknowledge or express appreciation for his (the total cost reflected above includes tips). The other two workers thanked me for their tips. In defense of the owner, he offered to send the crew back to finish the work, but I didn't want anyone from his company back. He contacted me to let me know that he acknowledged the errors and appreciated my feedback. He freely sent a furniture repair person to our home to make the needed repairs at his expense, and it will be a significant expense. He could have turned it into an insurance claim but has attempted to make reparations. A show of good faith, in my opinion. The workers scratched the washer and dryer, chipped master and guest bedroom furniture and gouged hunks from the dining table, as well as miscellaneous other chips and dings from fairly new good quality wood furniture. Despite their claims of superior service, their hourly rate was 35% higher than my other mover. Their ability to carefully and safely work in my home near my spouse was poor. Their ability to care for my furniture was poor. Their policy is to wrap every piece. On my job, they wrapped some pieces. Several pieces that were wrapped were also damaged. Careful handling of items could serve as a substitute for plastic wrap as the wrapping is costly and time consuming. It was our fault for allowing this mover to do our job by the hour. It was also our fault for allowing this crew to start the job as they presented themselves as a ragtag group in a rented truck and should have been turned away at the outset. But, you know how it is on moving day. Luke is a nice guy and expresses good intentions. This is probably a good moving company, but I had a very bad experience. Their website is very professional and graphically represents a quality moving experience, a sharp contrast to my move. Their work on our move was incongruous with their rating on Angie's List. I cannot recommend their service nor would I use their service again.

Luke and his crew took on a job many movers declined. They were punctual and professional. They did what they said they would when they said they would for the price estimated. I would definitely use them again.

100% satisfied with Luke's. Three men moved my one bedroom apartment in three hours flat in 95 degree weather. Dean, John and Rory were very professional, friendly and accommodating. They surpassed my expectations. I will definitely use Luke's again.

Great. DeLeon and Brian were my movers, and there were extremely nice and courteous, even going so far to call me to let me know they would be late (a whopping 8 minutes, simply due to having trouble finding the unit). I was very impressed by the demeanor, work ethic, and overall commitment to excellence. From door to door, it took 45 minutes, and that was with them taking extra care to ensure nothing went wrong, bumped anything, etc. They even moved a table in chairs I was preparing to do myself. I would call them again in a heartbeat; very impressed.

Luke was friendly and professional in assessing our needs and going over our options. While other companies could not guarantee the ability to help us with our situation of have a day and a half lapse between being out of one house and in the new house, Luke assured me they could work it out. I felt the estimate was reasonable and very fair. The 3-man crew showed up on time and got right to work. They were all so friendly and very careful with our belongings. They worked very hard and even asked if there was anything else we needed upon their completion of loading the truck. Because we couldn't be in our new house for two more evenings, they kept our stuff locked and stored until they could come unload at the new location. Again, they arrived on time and got right to work. Taking furniture and boxes to appropriate rooms upstairs and downstairs, and reassembling furniture. Luke's made this moving thing a total breeze for us. They were so friendly and professional from beginning to end, there is NO other company I would use. I called SEVERAL places, and am so pleased I chose Luke's A+ moving. I strongly recommend them to anyone needing moving services. I sincerely thank them from the bottom of my heart for making our move less stressful!

We were very impressed with Luke's. We would use them again in a heartbeat. They were punctual, professional, and hustled their butts off. The job supervisor "D" made sure the move went smoothly and quickly. They take great precautions to make sure the house does not sustain any damage from the move (they even covered the banisters), and all of our things arrived in great condition. They also sell boxes and moving supplies at a really fair price. We ordered some before the move and they delivered them to our house for free. You really can't go wrong with Luke's.

Very friendly and professional staff quickly took care of our items, including antique furniture. Each item was wrapped well and they moved the items out of the house with no damages. Quote was accurate and service was great. Will certainly use them again for our full move

Luke was easily one of the most professional people we've ever worked with! I would definitely recommend him for your move. What sold us, was he gave us a quote that said, " not to exceed $780" and ended up charging $80 less. His crew was friendly and worked very hard. A definite A+

This move has been so stressful, I am so happy I chose Luke's moving. They were one of my "wins" in this move. I felt good about the entire experience with Luke. I wish I had more reasons to utilize their company, and I will definitely recommend him to friends and family. I've moved many times in my life. I've had nightmare movers - that have dropped things, stolen from us, showed up hours late to the job. I had to file a BBB complaint on one local mover. Needless to say, I was nervous. From start to finish Luke was patient with my questions and wasn't dodgy about answering and addressing my concerns. Luke is a great communicator, very honest and I love the "not to exceed" bid process. It's not an estimate where you can end up out several hundred more - and like I mentioned above, it's broken into various categories. Supplies, Packing labor, Moving Labor. If any of those take less time than the estimate you pay less. (Which mine did.) I set up for Luke to come out on the 30th to give me my bid. He showed up on time, gave me our bid, explained it and presented a copy of his insurance coverage. The packers - a team of three - were scheduled for the two days before the move. So the 5th and 6th I had guys packing us up. They moved fast and were finished well under the estimated time. Friday the 7th the movers - a 4 man team with 2 trucks - arrived on time and started packing us up. They were at our new house an hour away by 5pm after a dinner break. (Meals/breaks are all off the clock) Around 8:30pm, Luke showed up with another mover to help unload since it was getting late, and some of the guys had been there since 9am and were losing steam. The move was finished by midnight. Luke even offered to come back a day later and help put two beds together that had NOT been put together at my previous residence - on his own time. Luke's team wasn't perfect - a few boxes were left blank. Mystery boxes! One of the moving trucks had a flat, but they called it in - and instead of it affecting my move, other guys came out and handled it, so my movers could keep loading without it slowing down my progress. When the move went long and guys had been working a full day, I could tell they were losing steam - Luke showed up with pizza for his guys and (without me asking) brought in two additional movers. The moving in did run long, but it was hard to be annoyed about that when it wasn't costing me anything additional and I could see his team was working hard. One of the guys on the team, when Luke wasn't there, Dean - he was really impressive. I don't know how to explain, he just has very honest eyes. He was friendly and an incredibly hard worker. How he kept powering up those stairs after working 9+ hours is a mystery to me.. but he did. Luke said they call him "Dean the Machine." I swear he does the work of two guys on his own. He had actually been there packing and did my move. He apologized when things went long, and it was Luke's team that knew to let him know stuff was running long and ask for help. Great teamwork there. Overall, the job was well done with a few tiny bumps. Items were packed carefully, but not excessively, the packers and movers were all well spoken trustworthy guys that Luke made a point to tell me most of his guys had been with him for years. Everyone has a background check and has been vetted. No day labor. They pointed out damage on the doorway/stairs before they started - which I thought was smart - that way I wouldn't have that knot in my stomach wondering if they had caused it. (You won't always notice everything) They didn't damage my new home or old home - they have special cushion "clamp" looking things they put on my main doorway for added protection and cloth on my stairway.. extra steps to keep things from even getting the smallest scratch. Stuff was taken care of. I assume because they have great insurance - they won't want to have to use it and have rates go up! I did have a glass picture break, it was a simple human error.. it had been moved to bring inside and they moved the truck, it fell. Luke basically offered me whatever I wanted to make it right - name the value. I choose to have them help me move some additional furniture (this place feels empty right now) because I planned on calling them anyway. Any issues or concerns that I did have Luke addressed personally, which was very reassuring. Right now it's got that "Mom and Pop" feel of quality, personal service. Did I mention they even got a replacement cord for my dryer when the plug was different in the new house and felt pads for my furniture (because I didn't think of it) that was going on wood floors! They only charged "cost" for those items. Extra touches that made the service fantastic. "A+" Indeed. I plan on using Luke's whenever I can. They do small jobs too - like pickups for large Craisglist purchases and charge an hourly rate for a truck and two movers -- I want to say $75 an hour? But I am not positive - I just remember it was less then renting a UHAUL (which usually ends up around $200 + gas/mileage), driving it myself, and trying to bribe friends to help me lift. :) I haven't used them for this yet but I plan to. I've also already given a total stranger one of his cards! I would recommend him to anyone that has a move coming up. Moves are stressful enough, you don't want to worry about your movers damaging your stuff, stealing from you, damaging your home, fleecing your in pricing with "surprise" costs or other deceptive practices. I honestly believe you can't go wrong with Luke's if you're moving in the DFW+ extended area. I hope this helps someone else find a good mover.

Start to finish it was awesome! They did everything right.

The experience was awesome. They promised they would be done in 3 1/2 hours which we did not believe at first but they did it right on the dot. It was on Sunday of Memorial Day weekend and not very many other companies were willing to do it on that date. Not one thing was damaged or scratched. They were able to hook up the washer and dryer connections. We didn’t have any problems.