Crossroads Concepts LLC

Description of Work: I first waited 6 weeks just to get an appointment to talk to someone. I then waited 8 weeks for a quote. No calls, no communication of any kind. I called and it took 2 more weeks for them to inform me they would not be able to even provide me a quote. Unreliable is probably the nicest thing I can saw about this organization.

Description of Work: They didn't do anything-couldn't get them to give me a quote!! First it was 6-8 business days, then another. Called them several times, finally the estimator called back and told me he would have it to me by the next Monday. That's been a week ago.

Description of Work: They responded right away and sent someone out, but never sent us an estimate or returned our calls. It would have been nice to just have a reason.

Description of Work: I asked Crossroads to give a proposal for several home improvements. They came out and met with me on July 2nd. The worker told me that I would get a detailed proposal for the work within 5-8 days. I waited for almost two and a half weeks thinking maybe the July 4th holiday slowed them down. I called and spoke to the man who did the proposal and he stated that he submitted it to the office staff so I should have it soon. It is now August 7th and I have heard nothing, no follow up calls, and definitely no proposal! If this is just the proposal process I'm scared to find how slow the work would get done. Very disappointed

Description of Work: Gentleman came out and wrote up details on renovations we wanted but never got back with us again.

Description of Work: did not use

Description of Work: Eric came out several months ago and discussed our needs and desires for our master bath remodel. He suggested several different designs and layout options that we had not even considered. He worked up a few different quotes to give us different options based on our budget range. He was always very patient and understanding when we had questions or changes. He even took the extra time to work with our homeowners insurance to see if a claim could be modified to include more of a realistic estimate and coverage. We finally decided on the work we wanted done. All of the workers took extreme care to cover our floors, protect the elements of the bath that were not being affected, and clean up after themselves. I was always able to reach either Eric or the project manager if I had questions or concerns. The bathroom turned out even better than we could have ever imagined. We would definitely use Crossroad Concepts for any other home remodeling projects we may take on.

Description of Work: Rep came by to assess my bath remodel. Said I would get an email or contact within a week, have not heard from them and called the office today and left a message. Still no response. Very irritating as I need to start this remodel very soon. Will look elsewhere. I joined Angie's List just for my bath remodel, I think I should have saved my money and just went by personal word of mouth.

Description of Work: I learned about Crossroads Concepts LLC. from Angie's List. I called their phone number and spoke with Eric. He was fantastic to deal with. I also learned something new: what the clear hose was that is running under the vanity in the hall bathroom - A/C Drain Hose! I had another "contractor" and the owner in there around the same time and they asked me what it was! I told them I did not know. The gentleman (I use this term very loosely) said he has never seen it and had no idea either! I also learned that there are some good contractors out there, but unfortunately there are a lot of riff-raffs and crooks running around out there that have very poor business and human ethics. However, Eric is one of the good ones; he was pleasant, professional, courteous and a helpful contractor and business owner. In my dealings with Eric, I can say I would feel very comfortable with having him work on my home. He is great with returning calls and taking the time to explain things to you and helping you understand what is involved. I did want to use his services, but unfortunately my budget is somewhat restrictive right now. He was willing to help work with that, but I did not have much room to increase my budget. In the end, I did let Eric know that if I do not go with his company it would be due to my budget, not at all due to him or his company. He was still kind enough to offer his expertise regardless if I went with his company. I would highly recommend Eric and Crossroads Concepts LLC.

Description of Work: Left phone message and sent two emails asking to be contacted about a kitchen remodel. I received no response. I can understand if they are too busy to get to my job but I think they could at least respond and let me know that.