Summerlin Landscaping

After two times of them rescheduling, they did not show due to a personal reason. While we are sorry they didn't perform the service, it didn't make sense for us to hire them for a plan in the middle of summer.

Sean and the crew arrived on time and were very hard working. They left each day with their items stacked neatly.The work was completed on time and we are very happy with the results. Sean is very good about returning phonecalls and is very pleasant to work with. We would definitely use them again.

His work really sucked overall. Our yard has gone from low maintance to trying to recover. This started because we answered an AD on Angies list. For $100 he was going to provide us with a rendering of what he could do in the back yard. He just complained because all he was getting out of the deal was $30 and that Angie's list had him going out side of the area he wanted to work in. We could have had him finish some of the things he supposed to do but we were afraid that things would only get worse and after a month we had to put an end to everything. I would suggest being careful about companies on Angies List that has no reviews. If there are no reviews on Angie's List it is because there sales team is out there working and they have no idea of the quality of work that they preform.

We purchased his landscape design deal on Angie's list and scheduled a time for him to come out an meet with us. He rescheduled the first appointment because his other job was running over. Then he did not show for the second appointment. We were patient and scheduled a third appointment, he was late. Then he told us his plan and bid would be back to us in 3 weeks, 5 weeks later, nothing. We called and e-mailed, nothing. He finally agreed to refund our money.Save yourself some frustration, go with a different service.

They were busy and said they had lots of responses for this deal. We purchased the deal on March 18th. They never set an appointment, they kept saying they'd have us set up next week or next month and nothing ever happened. Finally, in the middle of June, they said we'd give you a refund and that they would contact Angie's List but they never did.

After purchasing the $99 big deal in March for a consultation and landscaping design plan, I've yet to get my plan. Met with Sean on April 21. Really knows landscaping. I was impressed with his ideas. Unfortunately, anything positive about Sean and his company has long since faded away. He promised to have me a plan in three - four weeks. Said he was swamped due to the promotional. I agreed that three - four weeks would be fine. It has now been over nine weeks since I met Sean. I've sent emails with no response. This guy is clueless when comes to customer service and following through with what was agreed upon. Doesn't matter how will you know the business if you can't provide even the most basic customer service. He deserves to be put out of business. Avoid. I am seeking a refund and will sue him if necessary to make my point.

Two months rolled by after I bought the Big Deal. I finally got in touch with them and set up a time. They then canceled and after they rescheduled. They then canceled again and again. The gentleman finally showed up and didn't really have much to say about the landscaping. I haven't heard from them since. The individual who came stated they would get back with me.

We attempted to call him 3/29/12 and two times after that. The message always said he was busy and would get back to us. He never did. He eventually emailed us, saying that he was over booked and the he would get back to us as soon as possible. We attempted another call on 6/15/12 in which he was very disrespectful. Claimed that he hadn't been paid, that he didn't have to talk to us. We were surprised at how such a highly recommended provider could be so rude.

They arranged the appointment by email and because their schedule was busy, it had to be at least a month out. That was fine with me. They seemed to want to work with my schedule and agreed to a slightly earlier time. When the date of the appointment came, they did not show up. I contacted them by phone-- no response. I contacted them by email -- no response. It has been well over a week and still no response. I contacted Angie's List and got my refund within 12 hours. Very unprofessional behavior by Summerlin.

He was supposed to give us a plan for our backyard. We have not heard back from him since. He was going to give us an estimate for building our deck in our backyard and for the design of our flowerbeds.

I bought both the landscaping design and the patio/deck design Angie's List Big Deals on March 20th. In early April I scheduled an appointment for May 16th, which was their soonest appointment. Sean came to my house at the appointed day and time. He looked at the lay of the land, made some suggestions, took measurements, and told me he'd get back to me in a couple of weeks with design drawings and costs. It was a little bit difficult to talk to him while he was here because his cell phone rings constantly and he takes the calls. Still, he was polite, professional, and told me he would quote me with a couple of different deck materials so I could plan the project budget. I didn't hear back from him, so I emailed him on June 12th. He emailed back with this reply - Hello! It was great meeting with you. The Big Deal went too well, if you know what I mean. I am so swamped, that I cannot think. If you want a refund I totally understand, you would need to contact Angie's List directly as I cannot issue any refunds. I did look over everything and your project would be around $14,000 for normal deck Installation (2 level) for area we talked about (wood deck). If you did want us to install the deck, we would not be available until August, at which time I could provide you a design and a detailed estimate.. So sorry, but we cannot take on any more work of any sort currently. I was disappointed with this reply. Since he already came to my house, I didn't feel that my job falls into the category of "new work." In any case, his reply caused me to check his current Angie's List reviews, which are not good. Now I've lost the advantage of cooler weather, I didn't get what I paid for, and I won't be able to within a reasonable time frame from purchase. Also, it's really hard to remember what we discussed in May by the time August rolls around, so we'd have to start over. As a result, I'm going to take Sean's suggestions and request a refund for both of these Big Deals. This is the second time I've purchased a Big Deal that overwhelmed the service provider. I guess you get what you pay for, so no more Big Deals for me. I want good work and timely service more than I want a bargain. As for Sean, he was punctual and polite at the appointment - except for the incessant cell phone. But he's young and I don't think he has the business experience to anticipate the problems that "over marketing" can bring. I'm sure he was just trying to get his name out there. He replied to my email very quickly, and he was very honest that he's swamped. It's not what I wanted to hear, but I think it just might be the nature of the beast for Angie's List Big Deals. I hope Sean gets caught up, and I wish him well. He might want to make future offers more limited - to the first 25 or 50 customers, for example. That would protect what was his very good rating before the Big Deal feeding frenzy. I'll chalk the whole experience up as disappointing - both with Sean and Angie's List.

I called to schedule an appointment, and they told me that it would be at least 3 months until they could help me. They actually suggested that I get a refund for my big deal, and I felt that they were aggressive when telling me to do so. I will not be using their business.

I made an appointment. He never showed up. I made three phone calls to the office that were never returned. On the fourth call, I talked to the owner. He appeared to be surprised by the whole thing. He said he would call me back, but never did.

The story is too big too tell.All comments can be supported by photographs and site visits. Here are areas of work Incomplete, poor quality work and reflecting NO experience. Fencing - Poor and Incomplete, No planning for cost, detail on gates like high school work. Partially Capped only. Fences pulled up in an anger fit on last day. Sean was caught removing items he put in place, deconstructing fences and gardens. Decking- Had to call in another company to complete. ZERO EXPERIENCE iN STAIN Or PRESSURE WASHING Landscaping - Clueless about design, never turned soil laying new plants with added soil and mulch. Did not raise new gardens used plants client advised not to use. Did not complete work in any sense. Under tooled, poorly planned and no experience.Removed items from garden when wanting more money. Sprinkler Systems - Sprinkler System never installed per contract. Several broken during work, never repaired. Just say no my friends. Honestly, this man is inexperienced, has character issues, anger management and financial problems. Run the other way..Angie's list has better providers. Sean Summerlin using ANY Alias...is bad news. All comments can be supported by photographs and site visits. Update May 24th relates to two concurrent company names of same providerSummerlin Landscaping & HLE Services both of Humble Texas

SIGNED CONTRACT APRIL 2 FOR APRIL 9 START DATE. LETS LEAVE IT AT THAT AND TOUR THE YARD

He was really nice, but as the start date came closer I still hadn't see any drawings - although he'd taken 1/3 of the total estimate ($1500) upfront. I spoke with him again just before the 15th & he said he'd have to postpone the work by two weeks. I'd set my schedule to be around for the service & an event around my new patio & landscaping. The postponing was obviously inconvenient. I asked for my deposit back & it doesn't sound like it'll be a problem to get it. I think he's just way too busy. I really wish he would just told me that up front. He always responded right away when I called - it just wasn't with the best of news.

He came to my house and did an evaluation of what we wanted. I wanted plans for some landscaping and putting up some fence. While he was there he talked about the work and told me that he would get back with me in two weeks. It has been almost a month and I have not heard back from him.

He came out in early April and I took off work for the appointment. He did not show up and I called and he forgot he had an appointment. He tried to reschedule. He apologized and said he was overwhelmed. I told him it would of been nice to call, so he apologized numerous times. Said he would get the design to me by the end of April. I called him yesterday at 8am to make sure we were still good to go, and he said yes. Called back and said he just got back from vacation and wanted to reschedule. Never called me back yesterday to reschedule. Called him this morning and he said he was going to get me scheduled and wanted to email me this design and estimate. I said ok and when would he email it and he said by Thursday. I gave him 3 extra weeks to get the design.

UPDATE: I originally sent the above report before the work had been completed because he seemed like a very nice young man. I did not receive the cedar mulch he promised me. He told that the cedar mulch was not available and instead used a lower grade mulch. He did pull up almost all of the dead plants but he failed to plant all new plants in their place. He did not put the oriental tree back into the square shape it was originally in. Several of the plants that he planted have died and they are watered all but two days per week. I do not believe that all the mulch was put down by hand so that it could be interworked into the soil to encourage earth worms as promised. I believe I overpaid for a job that didn't live up to the original agreement.

See the above description - I can't get Sean to even show up for appointments he sets and confirms the day before.

I had an appointment with them last week and they were half an hour late, I called and they said they could come out in 2 hours after the scheduled appointment, I told them rescheduling would be better. They rescheduled for yesterday, they called and canceled and told me that it be about 5 more weeks before they could get me in. They seem overbooked for the amount of Big Deals that were purchased. I called Angie's List for a refund.

We got the Angie's List special and scheduled April 14th for him to come out. 30 mins. after our scheduled meeting time, I called him to discover he had entirely forgotten about us. He apologized, and we rescheduled for the following Wed. (4/18). I asked multiple times for confirmation that he would be able to make the appointment, because myself and my wife work and we had to make arrangements in order to be there. He game me his assurances. The day of the appointment, I called him multiple times during the day to confirm. Each time, I left a voice mail. Twenty mins before our scheduled appointment time, he had his secretary call us to reschedule. How long does it take to make 30 to 60 second phone call? I do not recommend using these people and frankly cannot believe Angie's List allowed them to issue a special. These people are unreliable, unprofessional, and uncourteous.

We took advantage of a Angie List special this provider offered for a landscape plan. He agreed to an appointment at our home and then did not show up. He never called or returned calls to try to see what happened or reschedule. I reached him today, 4/11/12 and his excuse was that the ad did much better than anticipated and suggested I ask for a refund. He never apologized for missing the appointment and offered to come sometime in June at the earliest. My advice is call someone else since this company is unreliable.

We are really, really, really disappointed in the quality of the work performed and feel completely taken. I called and spoke with Sean and he seemed very nice and professional on the phone so I asked him over for an estimate. He came over the next day, and again seemed professional and very knowledgeable about the work we needed performed. We discussed installing a drain line, weeding and mulching a large garden bed, pruning established plants, clearing two separate areas of brush and some unwanted ornamental trees, installing a 20x20 fence, staining a deck, and extending an existing front patio. We settled on a price and paid half up front as requested. He began work on February 22nd. The work was expected to be completed in less than a week but, due primarily to rain, it was heavily delayed. He completed his first day of work and was already asking for more money although he clearly had not completed half of the work. A day later i lamented and gave him the additional funds requested. At a later date he again asked for half of the balance owed although we had already agreed the full balance would be paid upon completion. He left messes throughout the duration of the project, leaving trash all in our yard. He used my garden hose, which I don't necessarily have a problem with, but he didn't once put it up, got concrete all over it, and at some point it was slashed so i had to trash it and get a new one. The Tuesday he claimed to be complete with the work, we came home to a disappointing mess. The first obvious disaster was the concrete patio. It was clumped, un-level, and looked like someone had run a rake through it. He termed this a "brush" finish. It's already cracking and it's less than a month old. The mulch that was laid is a complete waste since he didn't kill/pull the weeds, and only weedeated them. They are already strongly coming through the mulch. The drain he installed doesn't work very well, and he didn't completely bury the pipe so it juts above the ground. He didn't fully clear the brush, or prune existing plants as per our agreement. I had mentioned to him that the doors to the fence were a little flimsy and asked if he could sturdy them. I was concerned my dogs might get out since they had blown open a fews times. He said, sure no problem, that he would take care of it. I didn't think anything of it after that...I thought he would handle it. I saw him Tuesday, the last day he worked before "completion", and he even said he had brought the materials to correct the problem. Again, I though nothing more of it as i believed it would be handled. We got home late Tuesday evening so we couldn't review the work until the next day. There was still a mess, he didn't put anything back as he found it. Nothing had been done to the entryways of the fence as promised, there is still some brush to clear, and my plants had not been pruned. He texted me asking for the remaining funds ($350.00), and I asked him to call me. I asked him if he was done when he did, and he was immediately defensive. I questioned why he had not done anything to the fence entryways as we had discussed and as he said he would. He said he didn't think there way anything wrong with them so he didn't need to do anything. When I brought up my concerns regarding the patio, his response was "I don't know what you want me to do." He did finally lament and said he would be back in 6-8 weeks to address my concerns about the patio and would "knock the other stuff out" at that time. I don't have any expectation that he will keep his word, but we probably wouldn't have him back if he did. We'll have to have someone else who knows what they're doing fix the concrete mess. To sum up a pretty unpleasant experience, this is a company that stops caring about their customers (if they ever did) when they have the majority of their money. Typical contractor in the negative sense and we would recommend this company to absolutely no one. Throughout the project, he stated several times how he likes to give his customers solutions. This is complete lip service. Actions speak louder than words and we received no solutions...only more problems. This was proved to us through the quality of the work we received. We feel completely taken and it's not a good feeling...

Sean has been great. He came out to meet with my husband and I to discuss all of the projects we would like to accomplish around the house. He made reasonable suggestions that will work within our budget and helped us determine some solutions for upcoming projects down the road. He is very professional and punctual. Our yard looks so much better! He has really gone above and beyond what we had originally asked him to do (he even hooked up my rain barrel for me and has thrown in some extras as he saw fit during the project). He understood our needs regarding our landscape (we have no real ability with plants) and worked with us to create a landscape that will suit our needs. His prices were very reasonable and I could not be happier with the work. We intend to keep working with him on those upcoming projects.