Carpet Connection

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation,

About us

We are a family owned and operated business. We have been in the flooring business for over 25 years.

Business highlights

34 years of trusted experience

Services we offer

Carpeting, ceramic, porcelain, specialty floors, vinyl plank & wood flooring.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.774 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
7%
3
5%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 26-50 of 74 reviews

Stella H.
11/2016
5.0
carpet installation
  + -1 more
This was over ten years ago. They were just fine. I would use them again. It was an excellent job. The workers were good.
Description of Work: Carpet installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!

Mary K.
11/2016
5.0
carpet installation
  + -1 more
It was fine. It was a long time ago, we already removed the carpet, and replaced it with hardwood floors. It was good.
Description of Work: Carpet installation.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!

Nancy W.
11/2016
5.0
carpet installation, ceramic tile
  + 0 more
Great job. Did a good job. Pretty reasonable.
Description of Work: Carpeting and new tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!

Paul W.
11/2016
5.0
hardwood floor
  + -1 more
It went well. They did a good, clean job. The workers were friendly.
Description of Work: We bought wood flooring from them and they installed it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!

Charles B.
11/2016
5.0
flooring contractor
  + -1 more
Techs were good. Local business and all the people there are local and know what they are doing.
Description of Work: Laid some floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Carpet Connection
Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!

Paige N.
11/2016
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Excellent! Carpet Connection is top knotch from sales through installation! Professional, punctual, and honest!
Description of Work: Removed and installed new flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!

Jeffrey M.
10/2016
5.0
carpet installation, flooring contractor
  + 0 more
The installation was contracted out. They had very good guys install the carpet and we were completely satisfied with the purchase and service we received.
Description of Work: We had all of our carpet replaced. They were very professional and knowledgable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!

LARRY & KATHY W.
10/2016
5.0
hardwood floor
  + -1 more
Most of the work was planned and coordinated by phone. They also had to coordinate their work around painters we had also scheduled. All work was done exactly as requested. We couldn't have been more satisfied.
Description of Work: Replaced carpeting with hardwood flooring in the family room, three bedrooms and two halls. Work was performed after closing on the house but before we moved in and while we were living in another state.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Carpet Connection
Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!

Shirley M.
10/2016
5.0
flooring contractor
  + -1 more
Excellent. I was totally satisfied both times. Installing crew was professional, did an excellent job, and completely cleaned up the mess!
Description of Work: I had flooring installed - on two separate occasions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!

john K.
10/2016
5.0
hardwood floor
  + -1 more
The job was a step above. They did what they needed to in a timely manner and in budget. A true pleasure to have worked with them.
Description of Work: Hard wood floor purchase and installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Carpet Connection
Thank You very much for your kind report and your business. We strive here at Carpet Connection to be the best that we can be. We also strive to have the best customer service out of anyone. Again, Thank you for your business!!

Nikki S.
01/2016
4.0
carpet installation
  + -1 more
The experience was mostly really good. We did a home addition and the company was really good at the order. We ended up in kind of a crunch with multiple contractors here at the same time trying to finish up because the project was about two weeks behind and we had to finish. The lead installer was not a great team player as far as working with and around the other contractors. But he did great work. On his own the carpet stuff was good. The ownership of the store apologized later that he'd made things a little difficult. The carpet itself has been good quality and the workmanship to lay it has been good quality as well.
Description of Work: They did carpet installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You [Member Name Removed] for your kind report and your business. We strive here at Carpet Connection to be the best that we can be.

Maryland H.
01/2016
4.0
carpet installation
  + -1 more
They did a good job. The price was reasonable. They had to re-do a little area that somebody messed up on. I might use them use them again however, I am not going to be using anymore carpets. I probably wouldn't use them again because I think that I could get a better deal somewhere else.
Description of Work: They put some carpeting in.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Response from Carpet Connection
Thank You [Member Name Removed] for your kind report and your business. We strive here at Carpet Connection to be the best that we can be.

Thomas R S.
12/2015
2.0
flooring contractor
  + -1 more
This is the second time I used the company. The first time I was happy with the service so I hired them again. The installation of tile is unsatisfactory. The flooring they installed does not butt up again the walls. They didn't caulk at all. The workers could not get out of here quick enough. I would not recommend them.
Description of Work: They put down vinyl flooring.

Rating CategoryRating out of 5
quality
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$950

Response from Carpet Connection
Hi [Member Name Removed], If there was a problem, you should have called us and we would have been more than happy to take care of it. As far as I can see in our records, we only did a Laminate job for you and not a tile job. I went back on our records and there is one job we did for you, not 2. So please get your facts straight before you start slamming our reputation please. Thank You [Member Name Removed] for your misguided report. We strive here at Carpet Connection to be the best that we can be.

cathy M.
01/2015
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
They were excellent. They have like a hole-in-the-wall kind of a place but when you walk in, it’s got beautiful stuff inside, and I told them that, I told them that your outside doesn’t match the inside of this door at all. They worked with me on the timelines and it was great. They were really good about that. They brought enough equipment and did it all in a day. They came in and were gone. The people that they hired were very friendly. It was real nice. I felt safe with them in my home. I would definitely use them again. They were really good in pricing; I checked around too. My floor is just beautiful now.
Description of Work: I had a problem with my cat that was spraying in my dining room, so I tore off the carpeting myself and I needed somebody to come in an pull out the little tags that are on the sides and then I wanted them to come in, take that out and give me a week to paint it, spray it, disinfect it so I could get all the smell out. Then they came back and laid the wood.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Carpet Connection
Thank You [Member Name Removed] for your kind report. We strive here at Carpet Connection to be the best that we can be.

SUZIE B.
01/2015
5.0
carpet installation, flooring contractor
  + 0 more
Rug on schedule. Installed. All went well.
Description of Work: Custom cut an area rug for my dining room.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$404

Response from Carpet Connection
Thank You [Member Name Removed] for your kind report. We strive here at Carpet Connection to be the best that we can be.

Charles C.
12/2014
3.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
Never got contacted from this site or message that was left and were in the midst of getting several bids on approx. 2100 sq ft of upscale carpeting and 3 baths and a mudroom in tiling. Went with Lowes who came in with low bid.
Description of Work: Nothing.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Carpet Connection
I'm sorry that you feel that way. If we would have received the call we would've taken care of you. There is no job too big or too small for us to come out and bid. Thank You [Member Name Removed] for your report. We strive here at Carpet Connection to be the best that we can be.

Judi A.
07/2014
5.0
carpet installation, flooring contractor
  + 0 more
Darrell was very helpful in providing us with information regarding types of flooring and making a decision regarding what would work for us. The removal of the old carpet and the installation of the new carpet was completed without any problems. The installers were very nice and did a good job. The price of the job was very reasonable.
Description of Work: Installed new carpeting in the living room and master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Carpet Connection
Thank You Mr. and Mrs. [Member Name Removed] for your kind report. We strive here at Carpet Connection to be the best that we can be.

Tammy C.
04/2014
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
We started the job with a big box retailer and the entire process, experience and results were horrible. We had the big box retailer come out and remove the flooring and then we went to Carpet Connections. Darryl at Carpet Connections help me select flooring that was perfect for my home and had it ordered and in stock within one day. His installers were on time every day, courteous, and respectful of my home. They did a fantastic job and my floors are amazing! They also made me a custom area rug for one of my rooms. And, Carpet Connections did the job for about $9000 less than the big box retailer! I will ALWAYS use Carpet Connections for my flooring needs!
Description of Work: Carpet Connections installed over 2000 sq ft of engineered hand scraped hardwood floors, both upstairs and downstairs, and the staircase.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Response from Carpet Connection
Thank You [Member Name Removed] for your kind report. We strive here at Carpet Connection to be the best that we can be.

Ed L.
09/2013
5.0
carpet installation, hardwood floor, flooring contractor
  + 1 more
It went well. They said they understand and would be available when I needed them. NO PRESSURE
Description of Work: They gave an estimate of services and had QUALITY merchandise. After talking to them I had and have trouble with the insurance company and have done nothing yet

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You [Member Name Removed] for your kind report. We strive here at Carpet Connection to be the best that we can be.

James S.
11/2011
5.0
carpet installation, flooring contractor
  + 0 more
They are fantastic. They gave us a quote, then two weeks later they called us back with a lower quote! They are very quick. They come out when they said they would. They are more like a friend to you than a contractor. They are very friendly.
Description of Work: I used CARPET CONNECTION to get a quote for carpeting three rooms.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Response from Carpet Connection
Thank You [Member Name Removed] for your kind report. We strive here at Carpet Connection to be the best that we can be.

Leona M.
10/2011
3.0
hardwood floor, carpet installation, ceramic tile, flooring contractor
  + 2 more
I went back to them feeling confident, but it was a different outcome this time. There was a problem with flooring in the two baths and with the seams in the carpet in the den and living room. I was told I must be mistaken about the flooring and the seems in the carpet would even out over time. I went there and I called; the owner would never talk to me. The salesperson said he did not understand why he would not call, but it has been 10 years and no phone call.
Description of Work: I have bought flooring from Carpet Connection twice. I replaced kitchen and bath flooring and was pleased with the installation and the product. Shortly after in 2001 our home was flooded.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
1.0
punctuality
3.0

$5,000

Response from Carpet Connection
[Member Name Removed], If there is ever a problem with anything that we have done, we take care of it head on. we don't run from anything. I'm sorry you didn't have as good experience as you did the first time, but we Do strive to be the best on customer service. Thank You [Member Name Removed] for your report. We strive here at Carpet Connection to be the best that we can be.

Nancy W.
09/2011
5.0
carpet installation, flooring contractor
  + 0 more
It was a very good experience. They did a great job. Don was very good at coming out and measuring everything on time. They have a wide variety of options to select from. Their work ethic is very good and they were very helpful. I needed something different and they were able to accommodate me accordingly.
Description of Work: They installed new flooring and new carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You [Member Name Removed] for your kind report. We strive here at Carpet Connection to be the best that we can be.

Mary K.
09/2011
5.0
carpet installation, hardwood floor, ceramic tile, flooring contractor
  + 2 more
The work turned out good. He was thorough and he did a good job. The quality was great as well. They were very professional.
Description of Work: He installed some tile and flooring for us, and also removed carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet Connection
Thank You [Member Name Removed] for your kind report. We strive here at Carpet Connection to be the best that we can be.

PAT C.
09/2011
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
The work turned out excellent. They did a fantastic job. ic cant say a negative thing about them. The price was what they said it would be. They had an excellent installation crew, they knew exactly what they were doing and there was no wasted time.
Description of Work: They installed wood floors throughout the whole house. They removed the old carpet; they did everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Carpet Connection
Thank You [Member Name Removed] for your kind report. We strive here at Carpet Connection to be the best that we can be.

CRAIG P.
04/2011
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
It was the first wood floor that I’d ever had. It’s an actual store and the prices at the time were very good. They helped me select an appropriate floor. They made recommendations based on the fact that I had told them that I wasn’t going to stay here forever. They showed up on time. The work was very clean. They explained that there was a dip in the floor and there was only that much that could do with it. As I went along, they let me know what they could deal with and what they couldn’t deal with. There were no games played. They finished on time and just like they had told me. The floor has held up very nicely. I spent $3000 with the materials. They did what they said and their price was competitive at that time. I don’t know the current prices. They moved all the stuff in and out. They did a nice, clean job. I had no complaints about them whatsoever. I would like the floors to be cheaper, but wood is wood. I would use them again in the future.
Description of Work: I used the services of Carpet Connection about 3 or 4 years ago for wood floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Carpet Connection
Thank You Member for your kind report. We strive here at Carpet Connection to be the best that we can be.
    • 1
    • 2(current)
    • 3

Contact information

1706 FM 1960 Bypass Rd E, Humble, TX 77338

http://carpetconnections.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 4:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Carpet Cleaning

FAQ

Carpet Connection is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 4:00 PM

Carpet Connection accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Carpet Connection offers free project estimates.
No, Carpet Connection does not offer eco-friendly accreditations.
No, Carpet Connection does not offer a senior discount.
No, Carpet Connection does not offer emergency services.
Yes, Carpet Connection offers warranties.
Carpet Connection offers the following services: Carpeting, ceramic, porcelain, specialty floors, vinyl plank & wood flooring.

Contact information

1706 FM 1960 Bypass Rd E, Humble, TX 77338

http://carpetconnections.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 4:00 PM