The Maids of West Houston

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I have used this maid service for 4 years. They do an excellent job and are professional. Once they broke an item and I received a check for the item the next week. They seem a little pricey but are worth every penny.

***PATHETIC SERVICE*** Upon, reading great reviews here, I was excited to find such a top notch cleaning service. I should of known when no one returned my initial voice mails that customers are not important to this company. Last try, I called first thing in the morning & caught someone in the office, she apologized for the lack of reply & didn't know what had happened. I thought no big deal, obviously from the reviews, this service must be well worth it & the following week I scheduled their service. $130 per hour, 4 girls clean an average of 1,000 sq ft an hour. Yes,expensive but I was willing to pay to get the job done right the first time & in a quick manner. Hence, I hired them expecting the gold standard of cleaning. HUGE MISTAKE! The girls did arrive on time. The supervisor estimated cleaning would take 3, probably 4 hours. I said ok, but 3 should do it seeing as how the house is empty & I instructed them not to clean carpets or ceiling fans. 3 hours later as they were wrapping up, I found kitchen island counter not cleaned at all, 3 bathroom countertops & its trim so poorly cleaned the corners were full of dust & fuzz & actual paint chips laying on the countertop. Unbelievably, my master spa tub & shower had never even had the water turned on. It had all been "damp wiped." Is that a proper clean for a bathroom? Additionally, another set of storage cabinets had completely been missed. There is more to add here, but you get the point. I had to tell them what to clean & how to clean the next 1 hour. Ridiculous. I called back after the cleaning & their remedy is to send someone back out to clean to my satisfaction. Unbelievable. I already forced them to do this which used an additional hour that they charged me for. Should I be further hassled & inconvenienced b/c they didn't do the job right the first time? When you purchase a BMW, you know its expensive but you also know it will deliver high speed & quality performance. Not so in this case. All in all, she said she would talk it over w/ the manager & call me back this morning. It's 1 pm, still waiting for THAT call . . . This service I received, truthfully, was definitely not worth more than $250. Advice, go w/ the lower price, mediocre cleaning maid services. You will get "this same quality service" without paying an arm & leg. My fireplace mantle, still dusty . . . & I'm out $500+

The team has been here several times. They are familiar with the household and know exactly what details are very important to me. They are very thorough and work in perfect harmony to accomplish so much in an hours time! The Maids Home Service continues their standard of excellence.

They decide the price looking at how many rooms we have. They offered to give me a discount. There were about four of them here, and it took around two hours for them to do the job. They gave us a ballpark time and were mostly here when they said they would be here. They would call us half an hour before they came to make sure that we were there, and I liked that. I gave them instructions which I felt they followed. They were in and out fairly fast. I think they had cleaned well too. The communication was a little difficult because they spoke Spanish. One of them spoke English, but her English wasn?t good enough. They would?ve done the windows if we had asked them but we didn?t. They had damaged one of our devices by cleaning using a particular agent, and we were not happy with that. I have decided to try somebody else next time.

The Maids arrived in a troop of 4 and immeditately set into action! They were awesome. Yes, it was expensive, but it was worth every cent. When they left I felt like every inch of my house was clean!

I did not hire them because of much uncertainty around their prices and their bad communication. They asked me to describe my house and their estimate was based on my on-line description. After it, I got this info (only info/response) from them: "FIRST TIME CLEAN = $130 + tax per hour - Our team averages 1000 square feet per hour, depending on the condition of the home. Once the team arrives, they will be able to provide a more accurate estimate as to how long the first clean will take. EVERY FOUR WEEKS = $145 - $165 + tax - This price is a flat rate. After we complete the first time clean, we will be able to provide you a firm rate for ongoing service. This price will be adjusted according to your home." I do not like surprises (if I'm expecting a bill for $260, I would hate to get a final bill for $390), thus I asked them if they could visit my house to give me a more precise estimate. I also asked them simple questions related to products & hygiene (such as do you use "green" products? how do you handle the "sponges", "cloths" to be used in kitchen/bathroom/bedrooms? do you bring "new" sponges, cloths?). They did not respond.

They arrived with 5 women, one of which was the supervisor, brought their own gear and cleaning supplies. I was stunned because I thought, goodness, what are they going to do with 5 of them in this 2 bedroom condo? I pointed out the fragile items and left. Well, when I arrived back home, the place was spotless, they even cleaned the baseboards in the closets. They charged more on the first time and then about $120 for regular cleaning. I waited to review them because I asked them to come back every 2 weeks. Still amazing cleaning, I receive a call the day before making sure that I remember that they are coming the next morning, they clean, they automatically bill and I am happy!

I thought they did a very good job. Only one of the attending cleaners could speak English, but that was not a problem. The quality of the work was very good. I would use them again. It's not an inexpensive service, but the work was worth it.

A team of 5 employees cleaned the house in detail prior to me moving in. They were very professional, hard-working and got every nook and cranny, corners, in and out of cupboards, bathrooms etc

They have been great. Positive experience.

There were 5 women that came over. They brought their own supplies and one of them spoke English. They came in, got busy, and within a couple of hours they had accomplished all of the cleaning. I thought the price they charged was fair or at least a price I was willing to pay. Overall, I think the quality of work was pretty good though there was one closet shelf that they neglected that had construction dust on it that I thought they should have cleaned.

My experience with them has been good so far. I like the fact that they usually send a supervisor to over see the work. I also like that their office personnel is good about returning phone calls and resolving any issues. I have no complaints about their cleaning.

The cleaning was fine-very clean. However, communication to set up appointment was poor, a lot of unreturned calls and missed messages. After the maids completed their cleaning, they proceeded to put fliers on the houses in our immediate neighborhood. I did not appreciate that. After the cleaning, there was no follow-up either to make sure we were satisfied, nor to set up regular cleaning (I was originally looking for weekly cleaning). With no further communication from them except for a warning not to hire one of their workers independently, we moved on.

The company failed to respond to both a phone call and an online request for an estimate. I called again a week later and got an almost immediate response. We scheduled a deep-cleaning job, including windows, for a few days later. The four-person team arrived within the one-hour window they had promised. Upon arrival, the leader gave us an estimate of 3 hours, 20 minutes. We OKed it and they started immediately, finishing in 3 hours, 10 minutes. They brought all their own equipment and supplies, followed my fussy wife's instructions very well, and did an excellent job. They charge $130/hr, and bill in 10-minute segments. They have given us an estimate of 1 hour, 10 minutes for a regular cleaning every two weeks, which we will probably accept.

Overall, they did a great job. I appreciated the fact that they work as a team; the job gets done quicker and they seem to work together very well. There were a couple of areas that were missed, but overall I couldn't be happier. I intend to have them come regularly. This is my first experience with a cleaning service and was very positive. It cost a little more than I had expected, but not outrageous.

The bright yellow car arrived on time and 5 women started toting in their equipment. The service provided all of the cleaning products and everything needed to clean, vacuums, mops, etc. One of the women was English speaking and the team had a list from the job scheduler of all the things I had asked to be done in order of the importance to me: kitchen shelving to blinds. The team performed well and were in and out in 1 hour and 20 minutes. The only quibble was that someone forgot to clean the closet shelving in the study.

They do a fantastic job of cleaning our home and we are completely satisfied with their work.

This is a terrific team of four people. They are in and out in one hour and they do just great. They do particularly good with the floor. I am super happy with them. They are also willing to work out a flexible schedule with you. I cannot pinpoint what they charged me at this time. I do not know what there table of pricing is; I think they go by square footage. They will give you a figure. They also charge by the hour. First they will start with a deep cleaning and it is very well worth it. I think the idea that there are four of them is what really winds it for me. They do offer other services, but, I have not taking advantage of those yet.