The Computer Hospital

The tech was very professional, thorough, and shared helpful information. There was no charge for the service.

Its my business computer! SANFORD took it in - and replaced the hard drive and reloaded it with all my STUFF - He discoved a ghost drive that was taking up WAY TOO MUCH space - I remember when it was built - the guy told me something about a back up drive built in, but it doesn;t make sense to have a back-up on the same drive... DUH - anyway - done in time, in estimate and runs perfectly now. They know what they are doing.

It took them a while to fix the computer but they were able to do it, and we did not lose any of our information. Even though it took them longer than expected, they honored the promised quote. They were good to work with.

They were professional and friendly and upfront with me about the probability of recovering data and the cost.

Excellent. Prompt and courteous. Computer works beautifully after they fixed it. They were quick and great to work with. Actually completed the repair faster than I expected. Very nice people. I will definitely use them again.

Excellent experience!! The Computer Hospital - HIGHLY RECOMMENDED. The computer repair company I normally utilize wasn't available, which, I think was for the better because I was so impressed with Computer Hospital & will definitely contact them in the future. My request was for same day repair/config & I was thrilled when the scheduler worked a miracle - the technician not only made the service call same day but was on time :) The work performed was excellent & efficient. Additionally, the communication was superior with both the technician & the office. I even received phone contact from the office to followup if the visit met expectations & to answer any questions I might have. They also have remote assist available - full service. Awesome service!

I had a very hard to diagnose problem with my PC. It rendered the PC almost completely unusable. I took it to Computer Hospital and they did a free diagnostic. At first they did not find anything either, but after much digging, they discovered a vey stealthy and deep down trojan type problem. They completely "scrubbed" my PC, finding lots of other malware and put me back in action! They took the time to really dig and fix my problem. James and Sanford were wonderful and very customer service oriented. I hope never to go back (you know what I mean!), but if I have problems, they get my business! I would definitely recommend them.

While fixing the DC plug they broke a wire on the motherboard and didn't realize it. I then called them to say my computer didn't work. They found it and fixed it, but then they touched something else. They then had to replace that, but then they broke something else. I ended up having to get a new computer because of this experience. They acknowledged that the problems were their fault and were very apologetic. It even got to the point where they offered to come to my house to pick it up and deliver it when fixed AGAIN because of the comedy of errors by them. But they didn't return our money!

I was working on my Dell desktop surfing the internet when my system shut down and rebooted into blue screen. I have worked with The Computer Hospital on Travis and recently moved up here. Knowing they had a location on 1960, I took over there. I was checked in, updated regularly and got my system back promptly.

My charge was almost less than half of what most services wanted just for a diagnosis. I dropped it off and by the time I reached home, they phoned to say it was fixed. Very professional. I would definitely recommend them and will use them in the future.

Initially, I was being helped by a very nice person named Jeff. He was quite helpful and respectful of my situation. When I picked up the computer, it appeared to work in their office (although the in-store demo took about 30 seconds) and I dealt with another courteous person, but it was a quick item pick-up as it was a weekend. When I returned home, the computer did not function as in the store. I was fine to take the computer back, but I was subsequently working with two other technicians that were not nearly as nice (they seemed arrogant and had a bit of an attitude). Althought I had the same ISP as their store (Comcast), they clearly didn't understand older modem hardware and made me feel a bit insulted that I didn't know what I was talking about). It was as if I was wasting their time. I corrected my other problems with Comcast, but TCH didn't make me feel comfortable about what they did to actually clean my system (on the second visit) other than "it works here". My postive rating is from my initial contact with the original employee (who was an example of great service), as well as the second weekend employee: one of whom may have done the actual work. My follow-up made me feel stupid, although I wasn't charged for coming back to recheck the computer. I can't give anything lower than a b-rating, but I wish all the employees were as courteous as the 1st two folks.

Computer Hospital responded promptly even though it was on a holiday weekend and performed services at a much more reasonable price than the large computer store repair shops quoted to me. The CH rep was knowledgeable and efficient. I would hire them again and feel comfortable recommending them to others.

My brand-name computer stopped working, so I had The Computer Hospital diagnose it. They said the motherboard had gone out. Johnny laid out the alternatives: spend a lot of money on a brand-name motherboard, buy a new computer, or buy a generic case and motherboard and move all the rest of my computer components into the new case. After some thought we opted for the third option. This was all very quick and painless and Johnny and the other people at the 1960 location were very helpful and responsive. I checked N/A on quality only because we only brought the computer home last week. Everything seems ship-shape but if it breaks next week I might feel differently! But so far this has been a good experience and I plan to use them again.

They came out and did the job. They charged what seemed like a competitive price. I would certainly use them again.

This company is the best. Prompt, curteous and professional - I couldn't find a better company.

The quality of their work was good, and everything works fine now. I had another problem afterwards, and I took it back to them. I just had a question, and they helped me. They were very nice people, and I feel like they were trustworthy. I have gone there 3 times, and I would definitely use them again in the future.

They are wonderful! They are professional, prompt and are a very well run organization. I will absolutely continue to use them in the future.

Exceptionally pleased. I called them when I did not get a call back after 5 hours from another company. They answered the phone right away. They went through a checklist of items on the phone with me to see if anything could be done right then to resolve the problems but could not. I requested a home visit. They explained their rates to me, I spoke to scheduling office who said he could have someone at the house within the hour. Tech called me to inform me he was on his way and arrived shortly after. He spent time working on the router and the modem trying normal steps to re-establish connectivity. I had done many of the same. Finally he just had to go back to default settings and re establish everything again. he did that and it all worked then. he asked if I had anyother problems or questions. he helped answer some questions I had about security software on the PC. He did an invoice and checked out with his manager, who then also asked to speak to me to verify if I was satisfied and if I needed anything else done. Excellent customer service and attention to deal.

The encounter went well. I was at the FM 1960 store. The fellow there was not too knowledgeable about iMac's, but he was very competent and had an Apple guy he could call at the other store. I am very satisfied with the exchange.

The technician showed up on time and told me that when the Mac operates so slowly I should unplug the modem for 20 seconds. He did that and everything was fine. I'm annoyed that the guy who answered the phone didn't make what would seem to be an obvious suggestion before scheduling an appointment which required me to take off work. I realize fully that I am largely computer illiterate, but that's why I need a vendor like this and a recommendation to reset would have been appreciated. Let me repeat that the technician was on time and professional and my problem is not with him. This is the reason my ratings above are all over the map.

They were very, very good. They were very, very professional. They did the work in a fairly short period of time. I really liked that they came to the house to pick the computer up to work on it and brought it back. The price was reasonable.

I brought the drive into the shop on Travis Street, and was told all the contingencies from best to worst case scenario. I myself suspected the worst case scenario, that the drive was damaged beyond my ability to repair it, and that data recovery services would be required. The techs confirmed this diagnosis, and gave me quotes on how much it would cost to recover the data I absolutely had to have, and to recover the entire disk. I chose the latter option. The drive was taken in on Monday 10-27-08, the data was transferred to a new drive and returned to me on Wednesday 10-29-08 with all data--including files I had long ago deleted!--intact and with no apparent defects in any of the files. The only negative comment I would make would be about customer communication, I had to call the shop to inquire if the drive was ready or not, rather than the shop calling me to let me know it was ready for pick-up. Other than that, top-notch service from start to end.

It was great. I thought they were professional and very helpful. They answered questions beyond the job and went out of their way to help with other things, too.

Mac was no problem. Very helpful. Unable to resolve laptop issue. Taken back to the shop for $150 but no satisfactory resolution.

Greg, the gentleman who helped me, took the computer and was very professional, efficient and knowledgeable. He diagnosed the problem and we agreed on a solution. It took 30 minutes total while I waited. He said if the solution didn't work, to call back. I did and he was able to help me on the phone. He also called this morning as a follow up to make sure I was satisfied. I would highly recommend this company.