The Computer Hospital

Amateur pc enthusiast/self-builder/father/husband checking in to thank Jaharre at "The Computer Hospital". He literally saved the day for my me, for the custom build, I completed for my son. Basically, my son was giving up 2 birthdays and this Christmas to have his custom build ready for 12/25/2021. His mother an I collected the parts over a few months (Ryzen 5 2600 w/ stock wraith cooler, MSI B450 Tomahawk, Viper ram 32g ddr4 3200mhz, wd black sn 750 m.2 nvme 500g boot drive, 550w evga supernova psu, and msi gtx 1050ti gpu). My son and I built it in November, booted it up w/ a successful post, installed windows and then shut down and put it up for Christmas (yes, he already knew what he was getting...and was super excited). Well Christmas rolls around and we go to start it up and NOTHING. Now my child, who gave up 2 birthdays plus this Christmas to get his first custom built rig, doesn't have a functional Christmas present while his 5 siblings do...he's feeling bad...me, even worse. After trying all the things youtube suggested, still nothing. I called The Computer Hospital and Jaharre answered. He was so very helpful. He took the time and listened as I explained everything and what I had tried thus far. He offered a few suggestions for me to try and never once pressured me to bring it in. We were already limited on our budget as it were. Long story short, I went home and tried what he suggested and WA-LAA(ouila!???...don't know exactly). We now had a running custom computer and I, a super happy child. Thank you Jaharre! You really saved the day. Also, special thanks to The Computer Hospital for having such epic employees. If I ever have anything out of my scope, your business will be my first choice to bring my pc too.

I took my old laptop in to see if they could repair it. The technician explained a variety of options to me and I returned a few days later to have them move all the programs and data from that machine to a new old. I love this place...the staff is very knowledgeable and professional. No hard sell, just options.

Excellent, timely service. I had previously hired (and paid) someone else, but he was unable to fix the problem but charged me anyway!! I then took my computer to the Computer Hospital and they handled in a prompt and efficient manner. So far, everything seems to be working fine. I will definitely use them again and highly recommend. I worked with Jamie and Jason, and they were great. Convenient location with ample parking.

As always, the visit was great. The technicians are very helpful and they listen, which I have found not to be the case from other businesses. This time Jason was my technician and when I explained my problem, he immediately gave me the solution. Not being technically inclined I really appreciate this company. I tried Jason's suggestion and it worked, and by the way was not charged for the visit. When I have been charged, I never felt that I was overcharged or being taken advantage of. These folks are very fair and honest, and know their business.

The people are professional and courteous. They were patient explaining to me my options, ordered the parts, andcompleted the work well and timely. All good!

We kept getting connection errors. he found out we could not just use WiFi, it had to have its own router. He already had one with him and he had is fixed in about an hour.

I was searching on-line and ended up at a bad web site which tried to scam me with a message (call here for help) that was accompanied by a loud siren sound. I could not get rid of the message and feared the worst. I took my computer to Phillip at Computer Hospital. He was able to disable the message, etc. and explained to me what had happened. Phillip has helped me before with much more serious issues regarding my computer. I have been a customer with Computer Hospital for years and can only say they have saved me more times than I would like to admit to. Thank Heavens for CH.

On-site tech came to my home office. He seemed very knowledgeable and was patient with all my questions. It was so long ago, I don't remember exactly what my final bill was, but there was no "hard sell" going on. He made a legit suggestion to upgrade the old desktop. Everything has been running fine since their visit almost four years ago.

My computer would not boot. They tested the system (which is free) and determined the problem was that my hard drives were non-functional. They offered several solutions but I opted to let them sell me a new system. They offered several levels of service in terms of salvaging the data on my hard drives. Their services were quick and efficient and the personnel were great. They explained in detail the problem and the solutions and followed up with a courtesy call a week later. I have used them several times before and they have always been fantastic. One of those companies you want to continue to use.

When I got the computer home I discovered they had removed a program they had previously sold me and installed for backing up the computer. Whatever they did to fix the problem, it included removing the software they had sold me. So I was out the money the software cost, plus over $200 for them to remove it.

For NO CHARGE, they helped me figure out the problem with my home wireless network over the phone. Jamie gave me specific, good advice that I could do myself and it fixed the problem. This is after having other IT service people come to the house, charge me lots of money by the hour, and sell me equipment I didn't need and that didn't fix the problem.

great! Would use again

I used The Computer Hospital at the Katy Freeway location (near the Campbell Road intersection). Their price was a bit higher than the competitors I talked with, but I chose them because I felt that they were offering a much higher quality service than their competitors. My WIndows 7 laptop was infected with a virus or malware. I could not get rid of it by doing scans with my Kapersksy internet suite, or a freeware tool offered by Microsoft. I originally went to Best Buy's Geek Squad around the corner. They are very interested in selling a full-service one-year contract, but they do not offer any service that simply guarantees fixing an immediate problem. I then contacted a competitor that had several good Google+ reviews. The competitor was cheaper, but they wanted to reformat my entire hard drive, re-install the operating system, and give me the problem of reloading all of my files and software packages. I talked with a third provider from Thumbtack (an online provider, somewhat like Angies List, but not as solid). I dropped him quickly when it became apparent that he did not understand a few basic concepts of how email works. I was really relieved when I talked to The Computer Hospital. I was impressed that they have 2 locations and good Google+ reviews. I was very impressed by the solution they offered. They said that they would run scans with several different tools, since no single tool picks up every virus or malware. This solution is exactly what I would expect a competent provider to offer, and I was willing to pay a little extra for it, because I know that running these scans is much more time-consuming than doing a few clicks to just reformat the hard drive. I also paid extra for a back-up, although this was probably not necessary. The Computer Hospital was also the only provider that offered an option to use remote tools so that they could work on my laptop without my having to bring it into the shop. I declined this option, however, since I know that virus scans are very time-consuming, and I thought that I would get more service if I simply left my laptop in their shop for a few days. I picked my laptop up today and I am very happy. The symptoms of the malware (unwanted popups) are completely gone. I am also confident that they removed several other less apparent malware that were not intercepted by my Kapersky tool. I reviewed the checklist of the processes that they had performed, and everything seemed very thorough. I also got a peek behind the scenes, and their shop seemed very well set up and organized. I really like this provider, and I will definitely use them again. They are very professional, and they made me feel like my nice laptop was in safe hands.

My experience with them went very well. He was very professional. He ran into some difficulties getting here as promised, but he called me and let me know what he was doing. He was very professional about that, so I appreciated that. The quality was excellent. Things really worked well after that.

exam turned out to be free

The guys offered to find replacement parts but I decides to go with a new monitor. They made some suggestions on what and where to buy, but didn't charge me anything for their time and effort. They were very helpful. Have used them before for repairs.

My computer is old. I feared I might need a new one. It had gotten aggravatingly slow. I was having to restart it several times/day just to check email and perform Google searches. I couldn't print emails and my Microsoft Office programs had quit functioning altogether. I knew from previous experience that I could trust the Computer Hospital to diagnose what was ailing it and fix it at a reasonable price. Was relieved to find out that I just needed to upgrade to a newer operating system and have Microsoft Office re-installed. The technician also recommended a more comprehensive virus/malware protection program that could better protect my computer, offered at a discounted first-year rate (less than the cost of my current program). I love these guys! They're always courteous, professional -- and more important than ever, affordable!

The service was prompt - I called late in the day expecting to set an appointment for the next day but they were able to squeeze me in for same day service which I though was great. The technician (Nick) was very knowledgeable and not only solved our immediate issues but also offered some great suggestions for how to proceed with protecting our business from fire/flood/viruses etc. as we grow. I'm pretty confident that they will be my go-to guys for anything IT related in the future.

the computer still is not working properly. Issue was not resolved

I had used them in the past with good results, and this time was no exception. It was easy to schedule the service, they completed the repairs on schedule, and they were friendly and professional. Ultimately, I had no problems with the service.

Despite multiple attempts to schedule a time, I was unable to secure a date for service with this provider.

lI seached several computer repair sites for reviews and was impressed with the comments on computer hospital. I called and talked to Paul who said to bring my computer in and he would check it out for me. He did so and explained everything he was doing. Long story short, I left it overnight, picked it up the next day,paid $54.13 and drove home. The computer works like a charm and their reputation for honesty abd good work is well deserved.

They were very good and helpful. I would recommend them.

I took my laptop in on a Sunday and described the problem to the tech who met me at the door. He listened and took notes, then had me fire up the computer. He immediately suspected a hardware problem (I was inclined to blame some sort of malware, but what do I know?), promised me a phone call in a day or so after the machine could be thoroughly checked out, gave me a written estimate for the diagnostics, and whisked the computer to the back of the store. I got a call the next morning. They told me what was wrong, quoted me a price for the new hard drive, and told me when the computer should be ready for pickup (they also said they would call to confirm, which they did). I found the entire process to be straightforward and aboveboard. I also got the sense that if I had known enough to ask difficult questions, they could have answered them (as it was, they were very nice and not at all condescending, which I appreciated). The work was on time, the price was exactly what they said it would be, and the techs were attentive and helpful.

It was an Angie's List Big Deal that I purchased. They were great. I would definitely use them again. I hired them twice since.