Speed Dry USA Cleaning and Restoration

This job went good. We set up a date, they were on time, and they were quick. However, the quality was hard to gauge. In some rooms the carpet was wet, but I couldn't tell how clean it was. There were a few areas that were stained that I went back later and cleaned. These stains came up, but it was hard to tell if it was a quality issue or not.

The provider was very quick to respond to my request showing up the day before Thanksgiving. They were going to be earlier than our agreed upon time, so they called and asked if we could change the time which was great. The majority of the stains were removed, however, a few of them did come right back up.

Fair job for a fair price with one exception: The furthest room away from their machine did not get all the carpeting cleaned because the hoses did not reach far enough to get to the other side of the room. So the carpeting in that room did not get cleaned. They should have been up front and offered to do a different area because of the lack of cleaning in that room.

So far it's okay, I figured I will pay more and a little bit longer. They came out, they did a good job, they cleaned the duct in there and cleaned the stuff. Unfortunately they found mold in there so they turned around and treated it and caused me a lot more extra but I'm satisfied with the work. I paid Angie's List $100 and I had to pay $300 more so the total is $400. They came fairly soon from when I purchased it, they called me that day and I think they were out about a week later. They were good workers, they came in, they cleaned everything what they said they were going to do and then they actually were willing to show me, let me see what they were doing especially when they were up in the attic cleaning the parts of the air system. They pulled me up there and that's where we saw the mold, they were very thorough. I ended up spending so much money, a lot more than I would have planned.

My experience was good. Yeah, they were good. They were nice and friendly, did the job quickly and didn't try to too hard to sell me other stuff. They were friendly, we had some scheduling issues, but it was partly my fault because I had the wrong address on file with Angie's list.

. I purchased the $144 duct cleaning coupon. The lead service technician was easy to deal was helpful with my questions. They cleaned the ducts and didn't leave a mess behind the process went smoothly. During the process the technician showed smartphone photos of the soiled insulation in the air conditioner plenum/distribution box as well as pointed out dark spots in the receiver boxes in the bathrooms. He proposed an additional service to sanitize those elements and spray a sealent on them and then also seal the ducts and colors coming out of the distribution box which were very loosely connected. The proposed price of this extra service was $399. It seemed a bit steep for the amount of work they were proposing and he was very understanding that I might need to consider the proposal abit. I then checked the internet and found an article that indicated that their proposal was not a proven method for dealing with mold in a air conditioning system or that it would provide any benefit to the air quality in the home. In my research it seems there is quite a bit of skepticism as to whether there is any benefit to air duct cleaning. And the companies that offer half price or even cheaper coupons such as this one are typically primarily in the business of trying to convince you that you need to purchase their more expensive services. That seems to be the case with this company although I didn't have any problem with the service representative, he was very pleasant to deal with and not particularly pushy. I then contacted a local air conditioning company, Stans, and asked how they would deal with the issue and a ball park for the cost. Their suggestion was to replace the plenum and distribution box. That was in line with the suggestions I read online. I had a representative come out and the quote to replace the main box and the two bathroom receiver boxes was $475. A little more for a better quality repair sounded like a better deal to me.

The crew showed up on time and was very courteous. They did a great job cleaning and provided us with some great tips. Definitely will use them again.

The service was contracted as a discounted offer through Angie's List for $75. Their email response was not recognizable to me and I ended up calling them to arrange a date. They were very prompt and arrived on time. I told them that we had pet odors and stains on the carpets of several of the rooms and they agreed to treat this for an extra $70. The treatment consisted of a cursory spray of some liquid on the carpets before steam cleaning. The cleaning was acceptable but some odors remained. While the service was OK for the (discounted) price, I doubt I will use them again.

I have 3 major problems with this company. 1) My vacating tenant purchased a "deal" on Angie's List to clean the 4 rooms for $79. Upon arrival, there was an immediate bate and switch, telling me that did not include any application of solution for stains or for heavy traffic stains and it would cost $30/room more for that, but they would give me a deal to use solution on all rooms for $90. I agreed stupidly. 2) I don't know what they did or didn't do, but the next day it was obvious that they did not take out a major stain and that the "high traffic" areas were still bad. When the guys left, it looked ok, not great, but later the next day it was obvious that I could not re-lease the townhome with these stains. 3) My tenant, who originally hired this company called to ask for them to return, but they refused, saying they could do no better. I also stupidly rated the crew highly on their paperwork, being asked to as they were leaving. They were nice enough, showed up on time, and went over some spots a second time, but the bottom line is that they are not effective, definitely are bate and switchers and do not stand behind their work.

We have a semi-annual ac check up with AJ Warren and they were just here in May. They did not report any mold. I also showed the pictures that were taken by the Speed Dry technician and showed them to the AJ Warren company technician who reported that the ac unit looked exactly the same as the pictures. In other words, there was no change from May; even after their treatment. I contaced Speed Dry and requested a refund. They refused.

After I purchased the deal, they contacted me within 2 days to schedule the work. They did excellent work. They were very quick and prompt for the appointment. They also contacted me after wards to make sure I was satisfied. The technican, Adam, was really informative. He educated me on how the system works and how to prevent mold for the future. He explained everything very well.

I would grade them on a midway scale. The deal was only for 1 air conditioning unit and we have 2. So they didn't do all the ducting systems in the house; they did half of them. And they also found some mold and stuff which would be about $300 or $400 to fix it. So it didn't feel quite right. They came out within a couple weeks of me purchasing the deal and I spent above the deal amount.

It went very well. Service provided was excellent. Only reason I downgraded this service to a B grade was that the serviceman pointed out that we needed additional work to make our air conditioning unit more efficient, which we were aware of. He told us what needed to be done and said we would hear back from the company to schedule a follow up appointment but we have not heard back from anyone regarding this.

The men were professional and timely. When I purchased the cleaning service, it included 5 rooms. I have only 2 rooms of carpet and the stairs. Since I paid for 5 rooms, he included the stairs @ no cost. When I asked him about pre-spotting, he said what I purchased was the "BASIC" service, and this was not included. Relatively, my carpet wasn't really dirty, but I had a couple of coffee spots and I wanted it cleaned because I haven't done it in awhile. After the carpet dried, I vacuumed the carpet, which I was previously told to always do, to get up up any excess detergent & residue. Even after I completed this task, it still felt like residue on the carpet. I don't know if they used "cheap" cleaning detergent, but I won't use them again.

I have lived in my house for almost 30 years. Because of popular concerns about mold, some dark edges I noticed on the louvers of my registers and an Angie's Deal for $149, I made an appointment to get the duct work cleaned. The guy was on time, explained the process, then went right to work with his vacuum-brush. I had to move my furniture out of his way, though, to set up his ladder. The total length of ducts in my house is less than 20 feet, so the sweeping/vacuuming part went pretty fast. I have 10 registers that were washed, and they certainly look cleaner now. When he started talking about mold is when I started feeling manipulated. I didn't know, and I am still not sure what mold growing in my ducts looks like. The guy showed me several spots he claimed was mold growing in the pink insulation, then told me how their mold killing chemical works. He claimed he was giving me a "deal" by using 2 vials of poison instead of one vial for an additional $700. Infusing the poison through my duct work certainly did not entail $700 of work. He just sat by the cold-air return for 10 minutes letting the poison mist get sucked into the furnace, then blown through the ducts. I have no idea what 1 or 2 vials of fungicide costs, but I am sure it is nowhere near $700. If you are thinking about getting ducts cleaned, shop around and ask about the cost of their fungicide in case they find some mold. The guy kept saying I should be grateful my "problem" doesn't require mold-remediation, which apparently is far more expensive. Angie's List lead me to believe I was getting a bargain, but now I feel like it was a rip-off. I can't be sure what I got for $950, but if I notice a problem in the next 6 months, Speed Dry will come back to my house for free. I guess that might be a "guarantee." The awful smell lasted for nearly 2 days.

Terrific - they were marvelous! The tech also discovered a drainage issue with one of the units (thank goodness) and his discovery of that prevented costly damage. So friendly, professional, and did an all around great job. The tech who was supposed to come was unavailable so they brought in someone from Houston and he was on time and did an absolutely amazing job. His recommendations were solid and I felt very honest and he showed before and after photos for inspection before asking me to sign the receipt. It was pricey; however, the AC tech who came out later to service the issue that the duct cleaners found commented that I would not have anything to worry about for several years.

loors. Only half of my living room has carpet. However they did clean my carpets Everything went very well. I was told they would clean four rooms. They did not tell me until the employee arrived that they count the square foot for each room. He said my living room was counted as two rooms. Only half of my living room has carpet. I think when someone advertizes "four rooms they should indicate that they will only clean ---square feet. Then a buyer knows exactly what rooms will be cleaned.

It went fine. The dryer vent and the inside air conditioning vents are all clean now.

I HAVE SUPPORTING DOCS AND RECORDINGS: They submitted invoices with multiple prices/invoices for the same work that they DID NOT DO. They breached the contract on multiple accounts; broken items at home, failed to pay for the item they broke; refused to leave home when I asked multiple times; misrepresented owners of the company as a policy. Additionally, they wanted to send out their agents vs. unbiased company to fix the problem they created in the broken pipe, but did not want to follow state law on the type of person required to fix that type of problem (they wanted to send a journeyman vs. Master). They were overpaid by the insurance company because of all of the multiple and misleading invoices sent and represented verbally by SpeedDry. The insurance company, SpeedDry and I agreed to a resolution payment amount to resolve all matters. As a result, they were to send me a check for the overpayment and the amount to fix the broken pipe. Once again, they reneged on the agreement to submit a check to me. They are coming after me for more money because I did not let them continue to work for me as a penalty. They still felt I should let them continue to work on my home. At this point, we are headed to court.

The technicians were on time and professional. No complaints.

the service was excellent thank a lot

Went well. Asked if he could clean 2 small closets, 1 hallway, and a couple of swipes in the dining area, and somehow or another this equaled the amount limited on the coupon. Also, had to use OUR WATER!

Highly professional every step of the way, from the first contact to the last inspection of completed work. Speed-Dry president, representatives and office personnel provided excellent communication. They were available to answer questions, even outside of normal business hours. The dry-out process was completed promptly. The workers who came to our home were respectful and skilled in repair, drywall replacement, finishing and painting. It was obvious they took pride in their work. They were very careful to protect or move furniture, draperies, wall hangings, ceiling fans, cabinets and appliances (including the refrigerator) so these would not get construction dust or paint on them. They matched our paint color perfectly. They cleaned up after their work. We were surprised at how quickly the work was completed and are very satisfied with the whole experience. Representatives including estimator also understood exactly what was required by our insurance company and because of their thoroughness our claim was processed smoothly.

About a third of the way through the first bedroom, the gentleman announced that the man who had the equipment before him was new and didn't do something right. The machine was only putting water on the carpet; no cleaning solution. He added that "this is really not our thing", referring to cleaning carpets. They do mostly restoration and flood work. He stated that "they were trying it out in Austin". He made a few calls and attempted to fix the shampooer twice and said he was successful after the second time. The house smelled great when he left, but we soon realized it was because of the deodorizer he used, not clean carpet. It was not dirty carpet, as we have it cleaned about twice a year, but they did not remove any stains. We don't think the machine was fixed. Also, we have always had two men clean carpet. They move the furniture, then put pads underneath and move it back. This man only shampooed around the furniture in the bedrooms, and moved the family room furniture only because my husband asked him too. He left all of that furniture in the main hallway of our home when he left. This is the first time we used someone from Angie's list and we were extremely disappointed. Not your fault, of course, but had higher hopes since they were referred as a special deal.

Showed up on time and did professional job. Carpet cleaned up better than had in past with dry clean.