One Hour Heating & Air Conditioning - Houston

Great - very thorough

Great, very professional

On time. got work done.

Great job, well informed

Fine. All checked out.

Professional friendly service

THEY QUOTED US $1,440 FOR A REPLACEMENT WATER HEATER. THIS SEEMED QUITE HIGH, BUT THEY EXPLAINED THAT THEY NEEDED TO DRILL THROUGH OUR FLOOR FOR A NEW DRAIN TO BRING THE UNIT UP TO CODE. THEY ALSO HAD ADDITIONAL FEES BECAUSE WE ARE ON A SECOND FLOOR AND ALSO AN ADDITIONAL $88 FOR ''CITY PERMITS''? WE ENDED UP HAVING ANOTHER PLUMBER DO THE WORK FOR LESS THAN $600.

VERY POLITE, NEAT AND ON TIME. I DO NOT KNOW HOW REASONABLY PRICED THEY WERE - THE PRICE FOR EHT MAINTENANCE WAS GOOD ($89.95), BUT THE PRICE FOR THE HEAD START KIT SEEMED HIGH ($263). THE WORKMAN KEPT TRYING TO SELL ME THINGS - FROM A MAINTENANCE PLAN AND A FLOAT SWITCH, TO SWITCHING MY ELECTRICITY SERVICE FROM RELIANT TO DIRECT ENERGY. I WAS NOT HAPPY ABOUT THIS...

PLUMBER WAS POLITE, PRICED REASONABLY, EXPLAINED WHAT NEEDED TO BE DONE, AND COMPLETED THE JOB PROMPTLY.

SO I HAVE SCHEDULED A SECOND SERVICE CALL. THE COMPANY ALSO REPRESENTS AN ENERGY RESELLER AND OFFERS TO SWITCH ONE'S ENERGY PROVIDER, PROVIDE A DISCOUNTED COST OF ELECTRICITY, IN ADDITION TO TWO ANNUAL INSPECTIONS, FOR $180/YR, WITH PAYMENTS ADDED TO ONE'S ELECTRICITY BILL. TAKING THIS DEAL, COUPLED WITH THE ANGIE'S LIST COUPON, REDUCED THE SERVICE CALL CHARGE TO ZERO. THE TECH WAS POLITE AND FRIENDLY. HE DIDN'T MIND THAT I FOLLOWED HIM AROUND. HALLMARK'S RECOMMENDATIONS ARE BREATHTAKINGLY EXPENSIVE. THE TECH SHOULD HAVE INCLUDED SIMPLY ADDING FREON AS ONE OF HIS RECOMMENDATIONS. FOR THAT REASON, I'M NOT SURE I SHOULD TRUST THIS COMPANY AND I'M WORRIED THAT SWITCHING TO ANOTHER ENERGY PROVIDER WILL BRING ITS OWN SLATE OF PROBLEMS. MY RATING OF FAIR FOR THIS COMPANY IS REFLECTS THE HIGH PRICES QUOTED AND THE FACT THAT I HAD TO SET UP A SECOND SERVICE CALL TO HAVE FREON ADDED TO MY SYSTEM. IT'S NOT A REFLECTION OF THE QUALITY OF WORK DONE BECAUSE, TO DATE, NO WORK HAS BEEN DONE.

JARRELL PLUMBING WAS ABLE TO SCHEDULE, AND SEND A REPAIRMAN ON THE SAME DAY. EDWIN ARRIVED AS PROMISED. HE FOUND THE SOURCE OF THE LEAK THAT WAS DEPOSITING WATER IN THE 1ST FLOOR ROOM, FROM THE 2ND FLOOR BATHROOM. HIS WORK WAS VERY THOROUGH AND PROFESSIONAL. THE WORK AREA WAS CLEAN UPON COMPLETING THE JOB. I WAS ALSO ABLE TO USE THE COUPON.

CONSIDERING HE WAS BEING PAID HOURLY, THE PROJECT SEEMED TO TAKE TOO LONG. I ENDED UP ASKING THEM TO STOP, BECAUSE I COULDN'T AFFORD TO PAY THEM SO MUCH FOR SO LITTLE WORK. IT TOOK WEEKS TO GET A PARTS LIST FROM THEM, EVEN THOUGH I HAD PAID FOR THIS.

RESPONDED QUICKLY, WAS VERY NEAT, VERY COURTEOUS.

WE CALLED ABOUT A POTENTIAL LEAK. JARREL GAVE US A VERY GOOD REFERRAL FOR A LEAK DETECTION COMPANY, THAT DID A VERY GOOD JOB OF DIAGNOSING OUR PROBLEM AND RECOMMENDING A SOLUTION. WELL DONE TO THIS COMPANY.

VERY COURTEOUS AND GAVE US A COUPON. WE HAVE USED THEM BEFORE.

THEY CERTAINLY WERE PROFESSIONAL, FAST AND INCREDIBLY POLITE WHILE TRYING TO RIP ME OFF. TO ADD INSULT TO INJURY, I HAD PRINTED OUT A COUPON FROM ANGIE'S LIST. THEY WOULDN'T ACCEPT IT, BUT TOLD ME I CAN FIND ONE FROM THE MAGAZINE, SEND IT IN, AND THEY'LL REFUND THE MONEY. I JUST SENT THAT IN AND I CAN'T WAIT TO SEE IF THEY WILL FOLLOW THROUGH WITH THEIR PROMISE.

PLUMBER ARRIVED ON TIME, PERFORMED WORK AS REQUESTED. PRICE SEEMED HIGH FOR AN ANNUAL INSPECTION.

DID VERY GOOD THOROUGH JOB. ARRIVED ON TIME, WAS PLEASANT AND POLITE. PRICE WAS REASONABLE EVEN MORE SO WITH AN ANGIE'S LIST DISCOUNT COUPON. THANKS ANGIE.

THEY COULD NOT FIX THE KITCHEN FAUCET WITH THE CARTRIDGE THAT I PROVIDED. THEY BLAMED THE PROBLEM ON THE INSTALLATION OF THE FAUCET. I HAD TO GO PURCHASE A NEW FAUCET AS I THOUGHT THEIR PRICES WERE TOO HIGH FOR A NEW ONE OF THE SAME MODEL. THEY INSTALLED THE NEW ONE AT A REPAIR PRICE SO THAT WAS NOT TOO BAD. THEY HAD TO RETURN ON THE MASTER SHOWER AS HE HAD INSTALLED THE CARTRIDGE BACKWARDS.

HALLMARK IS USUALLY VERY PROMPT; WILL GENERALLY COME THE DAY OF THE CALL OR THE DAY AFTER. THEY ARE VERY RELIABLE AND THEIR WORK IS EXCELLENT.

COMPANY HAS A "SILVER PLATTER" MAINTENANCE SERVICE WHICH KEEPS THE A/C AND HEATING UNITS WORKING FOR THEIR FULL LIVES. ALWAYS GIVES PROMPT AND ACCURATE SERVICE.

WE KEPT BOOKING TIMES AND THEY KEPT CALLING TO RESCHEDULE. THEY CALLED AGAIN ON THE SECOND DAY TO RESCHEDULE AND I TOLD THEM TO COME TODAY OR NOT AT ALL.

THEY FOUND THE PROBLEM AND FIXED IT. THEY ALSO CLEANED UP AND REMOVED ANY REMAINING MILDEW.

WORKED QUICKLY, RE-LAID THE SOD AFTER THE WORK WAS COMPLETE. I REALLY ENJOYED WORKING WITH THIS COMPANY.

THE PLUMBER WAS PROMPT AND VERY POLITE. HE WAS KNOWLEDGEABLE ABOUT THE JOB.