One Hour Heating & Air Conditioning - Houston

In July of 2022 we had several people out to quote us for a new AC for our home. Ultimately, we went with One Hour and were initially satisfied with the service, the unit, and the additional service plan that we purchased. On Sunday, June 23rd, my husband noticed a drip coming from the ceiling in one of the bedrooms. Upon further inspection, he found that the copper line in the attic was leaking. We immediately called One Hour to come out and fix it. They came out the next day, Monday, June 24th, and their technician, Michael, said that the insulation around the copper line was old and disintegrating, and had not been replaced when we got the new unit. He fixed the part that was dripping, but by that point, much of the insulation we had blown into the attic in December of 2023 in that area was decimated and there were several cracks in the ceiling due to the water damage from the leaking line. Michael confirmed that the insulation on the line should have been replaced with the installation of the new unit. When we inquired about their process to fix the ceiling, Michael shared that his supervisor told him to tell us to claim it on our homeowner’s insurance. Not satisfied with this answer, we reached out multiple times to speak with a manager. After waiting Monday evening, and all-day Tuesday, we were finally able to reach a manager on Wednesday, June 26th who was available to come out on Friday, June 28th. The manager, Carl, showed up at our house an hour past the scheduled appointment time. We explained to him the situation and what Michael found, and we told him we just wanted One Hour to make our ceiling right since the problem was due to incomplete installation. We also explained that we subscribe to the company’s service plan and at least two, if not three, additional technicians have been in our attic, on schedule, to inspect and service our unit and its parts, and no one has ever brought this to our attention, leading us to believe that we have been receiving incomplete inspections. The manager looked at the damage to the ceiling as well as the copper line that was dripping and made notes. The manager argued that replacing the line insulation is not part of the installation of a new AC unit, but as consumers, my husband and I aren’t sure why that is the case. Additionally, we can’t figure out why no one ever brought to our attention that the insulation looks corroded and needs replacing even if it’s not part of the new install. We would have had One Hour replace it, no problem, but we didn’t know it wasn’t replaced at the time of the new unit install, and for the past almost two years, we have trusted that the technicians we have over to service the unit are checking everything and reporting back to us what needs attention. They certainly tell us when we need a new air filter. We heard back from Carl, the manager, today and he said they will not be providing any compensation to repair the ceiling, which since his visit with us last Friday has gotten worse and looks like it is about to fall in. We trusted this company as AC experts and not only did they fail us when it came to a complete install, but they have also failed us in terms of making the incomplete install right. This is distressing as all we wanted was for them to take accountability for their mistake and compensate us for the damages. We didn’t want to leave a negative review, we didn’t want to cancel our service plan with them, we didn’t want to take them to court, but they are forcing our hand by not righting the situation. We understand that mistakes happen and if One Hour had stepped up to the plate and taken care of us, we would recommend them; however, because they have denied accountability and refused to offer compensation to correct the damage, we regret doing business with them from the start and do not recommend their services.

Great AC units. I bought two last August and spent 34,000 dollars. In fact, everything was removed and a total new systems were installed. The problem is the follow up-no customer service. A week later, I had a question and it took these clowns 5 days to response. I got sick in the process, because the bottom AC was very cold. Recently, I tried to call the GM and managerment in the Houston office. Getting the run around. The sales person told me I would get a free filter or two since my order was large. They never sent them. In fact, the manager there said he would charge me $254.00 for 2 AC filters, but if I come and pick them up, they would be ONLY $65.00. Scammers and not very ethical people. The sales person told me the technicians would show me how and where to replace the new AC filters, but I was never shown (somewhere in the attic). Go to someone else and Jimmy and Derrick are jokes.

We contacted One Hour Air Conditioning & Heating based in Houston to address a persistent odor originating from our AC unit. Despite their minimal efforts, the source of the smell remained elusive, leading them to dispatch another technician for a closer inspection. A salesperson, who claimed to be a tech, very lightly inspected our AC unit and recommended a complete replacement, stating that it was too small for the house. However, this suggestion was not relevant as the problem was only related to the odor and not the unit's cooling or heating performance. We were initially introduced to the company's Comfort Club Membership program and advised to opt for a subscription to benefit from discounted visits and a free annual inspection and cancel the membership after three months. However, upon canceling our membership today, we received a $50 bill. According to the terms of our "membership deal," the service calls and yearly inspection were included. It appears that the tech who recommended the membership misled us, and upon speaking with customer service, they admitted that this is a common practice among the company's technicians to encourage customers to sign up for the membership. Despite the company's knowledge of such unethical practices, we were held responsible for the charges. We called a reputable company for a second opinion and they performed a regular service that resolved the smell. Also, no need for a $24K ac replacement is needed. Do not call or trust this company!

Obviously a company has overhead, but to charge $650 to swap an $20 capacitor in under 15 minutes is flat out highway robbery, my AC guy was not available until next week so I had to use them, had it not been the middle of summer in Texas I would have waited, live and learn

Went very well. Work started on time and finished the same day.

It worked fine. It was awesome. It run all the time and you would not hear it. It was wonderful. It does everything.

have been using them for 16 years They were polite and knowledgeable. They did a bunch of work for. It was all exceptional.

They were professional, courteous, on time, affordable and dependable. I would highly recommend them to anyone who needs their services.

The technicians at this company are kind of hit or miss. I was sent one that was extremely rude to me, lied to me, and lied about me in the notes on my receipt. And then forged my signature on the receipt.

Very well. Everything was explained in detail and made clear.

Excellent service. Abel was quick, professional, and described the problem, which he fixed in five minutes. He made recommendations for future service, but did not push sales. His guidance and service make us confident in using One Hour in the future.

Very thorough and courteous service.

Great! They came early- fixed the problem - gave me some tips. In and out - I was so relieved!

The service was excellent. They have a first class representative who was very knowledgeable.They helped me with a situation with some problems we can nothing to do, I was very very grateful.

One Hour in my home Sunday before 8 am. Identified issue in 10 minutes. I have service contract with them. These folks do what they say they’ll do!

One-hour A/C was very responsive and offered a number of options as I tried to keep my old system running. 100+ temps finally did it in and we had to get a new system . There prices were competitive and I enjoyed working with them.

Chris Payne arrived quickly after I called and quickly unstopped the French Drain. He was a true professional and I will be using One Hour Air again and I signed up for the Comfort Club so I can have my air conditioner checked out twice a year.

Great. After 3 attempts I finally got my tech that has service my units the past 15 yrs.(Ivan Valdez). He immediately diagnosed the problem and fixed it. He is the best and the reason I continue to do business with the company.

Alan Aguilera found the issue to be drainage problem and the censor turning off the AC system. A new drain pad placed in pan. He recommended a plumber to clean clogged drains.

Technician showed on time. He quickly diagnosed the problem and replaced the part. AC unit came online and works well. Very efficient, professional, clean and pleasant. Would highly recommend them again.

better than I had anticipated. I called on Monday, Mr Hawkins came on Tuesday. I had to work on Wednesday. On Thursday morning July 4th, the workers came to install my new unit.

The technician Chris arrived at the top of the arrival window and was quick to identify the issue. He explained all aspects of what need to be done to get the system running again as well as the recommendations for additional services without overselling. He was efficient and very courteous. .

Complete waste of time. The lady on the phone spent about 10 minutes asking questions about my house, phone number, email, and ask sorts of equipment not related to the problem. Once she finally got to letting me know whether they had somebody available, it turned out they didn't. Complete waste of both her and my time.

Very professional. Diagnosed problems d repaired it fast.

Excellent service by Carl, the technician.