Lone Star Solar Screens

.I contacted the company and the receptionist was friendly and very happy to hear from an Angie's List customer. She scheduled an appointment based on my convenience. Oscar came to our house to give us an estimate. He was punctual and explained our options. We met with Oscar on a Thursday and he installed the screens the next Monday. There were no hidden charges so the total charge was exactly the amount of the estimate. We are very pleased and would recommend Lone Star to friends and family.

It went well. There was about a 2 wk time period between the order and putting them in. They will call the day before installation. I love the privacy the screens give the house and look forward to lower a/c bills.

This company was absolutely WONDERFUL!!! I could not believe the price and the screens come with a life time warranty. I was told that if a screen is damaged in any way they would replace it. Additionally, unlike many company's, they did not want any money until the job was completed. They went as far as to tell me that if I could not be home for some reason during the installation they would just place the bill in my mail box and I could mail in the payment at a later date. I could not believe it when he told me this. I was however home and the installation was very quick. The windows look GREAT with the new screens. I am very pleased and have referred several friends.

Jesus came back out to re-screw the bottoms of the screens for better attachment. They are better than what they were before. I had solar screens installed on our windows when we lived in Arizona and I will say those companies in AZ know how to put on solar screens a lot better. The screens will suffice for now. Be sure before they leave the job you check the screen installs from the inside. Noticed the day after the install that the majority of the screws they put through the bottom frame of the screen was not attached to anything. The screw just went through the screen frame and is sticking out. I did call them and they are going to schedule a work order for them to come back out next week. We'll see how it turns out then. Luis Valencia was my initial sales person. He took the measurements for all of my windows and he was very professional about explaining the process and in getting my quote. The installers did a good job, from what I can tell as a woman, washing the windows and tracks and installing the screens. Some of the windows are upstairs so I cannot see close up from the ground. But, from what I can see it looks like they did a good job and they were very professional. The only issue I have with the company is with the office staff. I was told by Luis 5 to 7 days before installation and when I called the office staff on Friday I was told the install would occur no later than the following Wednesday, which would be about right as to the time frame Luis gave me. When I called back on Tuesday I was told they could not do the install until this Friday. I was also told that because of my location that I had to be scheduled further out. The office staff told me they don't usually do jobs out this far. I was not happy with that either as I was never told that I lived too far out and if that was the case I could have used a different vendor. I was called right back on Tuesday because they knew I was upset and advised me my screens would be installed on Wednesday as I was originally told. I was not happy with the scheduling snafu, but so far that would be the only issue I had with the company. Other than the scheduling issue I would use this company again. Also, they don't give senior citizen discounts :(

The technician arrived exactly when scheduled, measured the windows, and gave us a price. We authorized the work on the spot. A crew came out and installed the screens a week later. The price we were given was called an "estimate" but that's exactly the amount they billed us for. The people we dealt with were polite and efficient, and the installation crew cleaned up the yard after they were thru.

They came out do the estimate and that was fine. When I called to set an appointment to have new screens installed is where it went down hill. I excluded three window from original estimate because of future renovations will remove these windows. The guy seemed a little upset so the deduction was very minimal ... way below what the average cost per window was. But I agreed to the price. They already have all the window measurements so I asked when can we get it done. The best answer he had was "oh sometime next week" I then asked can you be a little more specific on the day and his response was I can call you the day before. Really? I felt that I was put on the back burner like I was wasting his time.

I started the process back in September of 2012. A Lone Star rep came to my house and gave me an estimate and recommendation for the solar screens. He followed up with me on several occasions, but I was not quite ready to move on the purchase. Then the various holidays hit and now I was into January 2013. A Lone Star rep called me several times telling me winter pricing had gone into effect and the price had dropped. In February 2013, I received another call telling me the price had dropped another 5% and decided to act. The window washing was priced separately at $130 of the total amount I paid Lone Star. They did an excellent / professional job of window washing. The installation crew of 2 people showed up on time and completed the job in an appropriate amount of time and did an excellent job. The only item that I questioned was that they did not carry off the old solar screens. Not a big deal.

Overall the result was satisfactory. They look good and serve the purpose we bought them for. I wish I could say that it went flawlessly, but while the original visit with Jason went well and we elected to go with Lone Star because they gave better value for our limited dollars, we did have some issues that could have been avoided. Issues: 1) The measuring crew spoke just a few words of broken English. (This comes into play later) 2) The measuring crew mis-measured the eyebrow window for the Master Bedroom it was inches smaller than needed. 3) Once installed, the screen for the eyebrow window for the Master Bedroom, was installed over a temporary board I had blocking it, even after the crew was told it was temporary and needed to be removed before the screen was installed. I am sure the issue was the language barrier. 4) The original screens over my double hung windows were removed and tossed aside, resulting in some damage to them. Jason did come out personally and fix the eyebrow window. I have nothing but praise for him. But the work crew Lone Star used did not have the same level of customer care and concern for the property during the work performed. I give Jason an "A+" I give the work crew a "C"

These guys make it SO easy!! This was the third estimate we got from Angie's List referred companies. They were by far the least expensive. I won't say cheapest because their work is in no way cheap. I think they can do that because all they do are solar screens and they know what they're doing. Andre came out, gave me an estimate without specifically measuring each window. (all the other estimates took forever because they measured every window). Really, that's what an estimate is, right? He gave me the prices with and without a grid. By the way, we went without a grid, and in the end the estimate price is exactly what I paid. We called and gave them a green light and a few days later my husband noticed them leaving our house (he assumed they were there taking measurements, as we weren't home). About a week later, 3 guys showed up, did all the screens in about 30 minutes, and left a receipt on the door. My husband forgot to tell them I also wanted the little window on the back door done, so I called them and asked if we could also have that window screened. They said sure, and told me it would be an extra 16.50 for that window. About a week later, they had come out and measured and put up that screen. We left the check in a location they would find while doing that last window, and we were done. Overall, this was the best experience I've had with having work done to the house. It was so easy. I will DEFINITELY recommend this company to everyone I know wanting to get solar screens.

A rep came out to give me an estimate within a day or 2 of my initial inquiry. He made really good recommendations regarding screen and frame color selections. Screens were installed approx. 1 week later. OMG! My Lone Star screens are really beautiful and my indoor climate is much cooler. An added bonus is the curb appeal they add to my property. I should have called Lone Star a long time ago!

It went well , the way Jason describe the service would be is the way it happened, no surprise.

I found them to be excellent. I had no issues or problems. They were very knowledgeable, and they did everything right. I didn't really look at other solar screens, but I thought it was a fair price for a good amount of work. I have huge windows all over the house. They came out and measured everything, and then they made the screens to order. Several of them were not correct. They were going to try to make it work. They left and several days later, they came back with all the proper sizes, and they were done.

You won't be disappointed if you choose Lone Star! DO - Check the per window price (total cost by number of windows). It's a few dollars difference between companies BUT it's the way the companies count the number of windows on the house. For example, I have two large windows on the front of my house divided into three panes. Other companies counted those windows as three windows each, 6 windows total. Lone Star counted as one window, hence a much lower total cost. DON'T - wait until the hottest part of summer to get screens like I did.

The contractor showed up on time for the estimate on a Saturday morning. I agreed to the pricing and gave approval to move forward. The contractor had about a 2 week wait as this is the busy time of the year for sun screens that have to be custom made. Once they were made the installer arrived for the installation and one screen was a 1/4" to large, the installer told us that the screen would not be installed and he would install it at a later time. All other screens were installed and he was on his way telling us not to worry about payment yet as the job was not complete. Today the installer came back and finished the last screen and since we were not home he left the invoice for me on my front door. The company and installer were very professional and the screens fit perfectly. I would use this company again any time.

Scheduled an estimate and got an appointment for the next day. The man was punctual and took the time to answer all of my questions. He was patient and relaxed while remaining professional. There was no pressure to buy. He left me with an estimate - very reasonable - and I called later that day to place my order. The screens were ready about a week later and was pleased to discover that they were installed while I was away during the day. It was a nice surprise to come home and see the change. The installer had not been informed that I had dogs and was not able to access my backyard so the installation was incomplete. The office was very concerned about my satisfaction, apologetic about the misunderstanding and rescheduled quickly.I am very pleased with the product and the service. My house is considerably cooler and the screens have given my house a facelift. Several neighbors have commented that they screens look great. I would definitely recommend this company to others.

Our experience with Lone Star was excellent from the start of the process to the end. First, a representative was sent out to explain the product, give an estimate, and answer our questions. We founds Ricardo to be efficient, informed, and well prepared. He made a couple of suggestions that we took and are very glad that we did. The office that I dealt with as far as scheduling service was very pleasant and helpful. My husband and I have been amazed at the difference that the screens have made! We have a couple of rooms that we simply didn't use because the number of windows combined with the sun made it unbarebly hot. We can now enjoy every room in the house in comfort. Adding solar screens was the best decision that we have made concerning upgrades to house. My husband and I used another company at our old house. Very, very disappointed. We got the 90% coverage but felt that the screens didn't make much of a difference. Basically, was a waste of money. I highly recommend Lone Star! I can't say enough good about them.

Awesome. They did a great job. One screen didn't fit so they took it away and re-made the screen, rather than trying to force a fit. Their prices were about 1000.00 less than the other two quotes we received.

Overall, all went well. Now just need to find a place for the old screen. I will definitely use them again to do the remaining windows when we are ready.

Both experiences were excellent. They are very reasonably priced and completed each aspect of the process with professionalism. They were timely and did exactly what they said they would do and followed up quickly with warranty information and detailed receipts as the work was completed while I was not home.

Got a free on-site quote for solar SCREENS for all of my windows. The person was professional and was not high pressure, he demonstrated the various colors and percentages of darkness of the screen. He took measurements and gave me a quote for material and labor. They do have a bit of a lead time, so if you agree to purchasing the screens that day, they have to make them and I received a 2-3 week ETA. You do not have to be home for them to install the screens. I was not home when the installer came, and the person left all of my old window materials securely in the backyard. I did not compare quotes, but I felt like the price was fair, and the fact that you receive a lifetime warranty on the screens. They have been around for a while so I figure they will honor any problems, which I have not encountered. I am pretty happy, they block a lot of the sun and provide privacy which I like. Unfortunately, I got them as soon as I got my house so I could not do a "before and after" of my electric bills, but so far my light bills have been reasonable, which of course is all relative ;)

Very happy with the screens. They were a good price and they were made and installed in a very short time frame.

Great. They came, they measured, they installed, left the bill (which was just what they said it would be) and the screens do what I wanted, block the morning sun.

I called Lone Star Solar Screens in Houston and another company to come out and give us estimates for putting solar screens on all of our windows. I had planned on being there for the appointment but something came up and I couldn't make it so my husband arranged to be there and he liked Lone Star so well we went with them and didn't even get the second estimate. The salesman showed up on time and within a week, we had the screens on our windows. They were great!!

I called to schedule an appointment for an estimate on installing solar screens on my windows. The lady who took my information was courteous and professional. I had an appointment set up for Friday 3pm. However, on Friday morning the guy scheduled to do the estimate called me and said he wanted to move up the appointment since he didn't have any more clients scheduled for the day. I told him I had to work until 3pm, which is why I scheduled it at that time in the first place! He said he could reschedule for next week, but I was busy. He said he would stop by the house and drop off samples, which he did. My point is I made an appointment at a specific time for a reason. And if I can't move the time just because you don't have anything else to do in the mean time, that shouldn't mean you should cancel the appointment. I certainly hope the other employees are more professional than this guy was. Eventually, I decided to go with replacement double pane windows and couldn't be happier with that investment.

We were happy. They did what they said they were going to do and they had the lowest price of the different companies I spoke to.