H2Oasis Pools Llc

Very good.

It was an excellent service.

unknown

unknown

Horrible contractor with extremely questionable business practices. Contractor was initially called out to fix an air and water leak in my pool in Jan 2014. Each time I spoke to the contractor there was a 'compound' failure with my system. I placed a lot of trust in the contractor initially and relied on his expertise however the costs continued to mount up. The leak test became a deck repair which then became a pool pump repair. The water seemed to be fixed but there was still air in the system. The price started at $350 and finished up at $1,500+. At no time was I ever shown any evidence of the 'leaks' (1st dubious practice) and every time something needed added there was never a quote in writing (2nd dubious practice). In April 2014 my pool started leaking water again so in the belief that I had the same 90 day warranty given by the service provider's competitor I (regrettably) called out this contractor again. Yet again from the initial price to the final price the costs simply compounded. This time the 'leak' was on the other skimmer (naturally). i was informed by the tech that the cost would be the same as before ( 3rd dubious practice - if its only quoted over the phone that quote can change). AS was becoming usual the leak wasn't a simple leak but now required a complete skimmer repair. (4th dubious practice - go for the kill). I was outraged that yet again a straightforward repair was beginning to mount into another 1,500+ repair. I was still never shown any evidence of the repair. My option again given over the phone was that if I didn't replace the skimmer the pool leak would not be fixed, there would be no warranty and I would have to pay to have the deck broken out again. Needless to say I was given no choice at all. I began to question the charges and thats when things turned downright ugly. In the previous job in Jan I was given an invoice at the end of the work which was then paid in full. I used the contractors own credit card form by which the contractor was the one who applied for payment from my credit card company. The repair that was supposed to take 2 days was now into its 3rd week and was not yet finished yet I was sent an invoice requesting full payment for all work completed. I refused and advised that as per the previous job I would pay when the work was done. The contractor advised me that due to previous problems with payment from the work in January he needed payment before he finished the job. ( 5th dubious practice - make up any fabrication to suit your argument). It turns out that in january payment as per the invoice was due on 24th Jan. (this was a friday). Payment was made on 27th Jan (the Monday) in the full amount. Remember this was the contractors form which I had completed. As Contractor predicted he refused to finish the work until I paid him (6th dubious practice - hold the customer to ransom). He left my pool looking like a building site with 2 trip hazards just in time for the memorial day holiday weekend. It took 10 days for him to come and remove his equipment and 3 weeks before the trip hazards were removed. I was left with no option other than to pay for all work completed (even though it wasn't) then wait for the contractor to finish the deck repair. Incidentally the reason I had refused to pay initially was due to the fact there was still a leak in the system even though the job as to fix the leak. David's response - the leak was "less worse" than when we started but that for more money he would continue to 'try' and find the leak (7th dubious practice - price gouge the customer). My normal position with a repair contractor is that he gets paid to fix it not to make it "less worse"). I advised David that I had relied on his representation that he was an expert professional only to be told that leak detection was nothing more than an educated guess (8th dubious practice - its never your fault if you can get the customer to keep paying). In the end I was held to ransom for a job that was supposed to take 2 days and finally finished almost 6 weeks later. David commits nothing to writing which allows him to quote any price he wants . e.g. His tech quoted me $695 for the deck repair, his office assistant quoted me the same price ($695) however David told me the price was $750. Similarly when David is questioned he starts making things up to suit his argument - I was a bad payer apparently even though it was Davids credit card system that I followed. He will change pricing and even pre-date invoices to support his argument. The best though is yet to come - Despite having spent $2,500+ with this 'professional' I do not have one single piece of equipment that he installed (and there were many - see 7th dubious practice) under any form of warranty. (9th dubious practice - always give a disclaimer about the chlorine). So after $2,500+ spent with this contractor I still have a leak in my pool although I am supposed to be grateful that it is only less-worse than before; I have no warranty whatsoever since pools use chlorine; my holiday weekend was ruined; I was held to ransom; and when finally my deck was repaired it looks as amateurish as the company responsible for overseeing its completion. Awful company, questionable individual; and very dubious business conduct. I have shared my experience of this contractor on my local neighborhood website and can only hope that anyone reading this goes to the next contractor listed on Angies List. If you are foolhardy enough to try this individual get everything in writing up front and then chances are David will be too busy to make your appointment. Update: Thanks for the response David. I still retain all correspondence and photos of the state of my pool and will gladly issue you a challenge to highlight anywhere in my text did I state anything that was incorrect. Stating that you would continue the leak detection at no additional cost is deceitful as I have e-mails from you stating the exact opposite. Please advise all of the other potential customers if my comments on warranty are valid or not. You issued a disclaimer on every single item of work you performed. I currently have no issue with any of the items you state below until they break whereupon I have no warranty from the dubious contractor who installed them. As to the timing of the review I really couldn't do anything else as you were holding me to ransom and refusing to finish the job and as a concerned member of my neighborhood I simply wanted others to be aware that you are far from the professional company you claim to be. Predating invoices, changing pricing, issuing ultimatums that you would remove the equipment you installed if you weren't paid in full is not in any way the action of a professional and more importantly all of these questionable practices are recorded in e-mail format. Incidentally I had no issue with a previous leak detection company, you happened to be closer and regretfully I chose to engage your services. It is a regret I will not be repeating.

These people are wonderful. David kept me informed throughout the entire process. The repairs and replacement were very involved, including a gas line leak that he called in someone else to fix. They leave me a special note on a door hang each week. They are always prompt. Totally reliable. My pool has never looked so clean and clear. I am so pleased with all their service!

Work was performed timely and efficiently. David is extremely knowledgeable. He is easy to reach and to communicate with by phone or email.

My return line collapsed after the skimmer, under the pool deck. H2Oasis used a camera feed to find the collapse, and strategically located the area above the pool deck and made a cut in the deck to repair the line. They also replaced the flex line all the way to their new skimmer. The pump works amazingly well now, strong, and unimpeded. They patched the work they did with concrete texture and color as best they could match. Would do business again.

I was pleased with the service provided from start to finish. David explained exactly from a process standpoint what they would do and how they would complete the work. I do all of my regular pool maintenance including installation of new filters and pumps. It was nice to have someone who understands that I am capable of doing most of my own work, but were happy to complete this leak detection and repair. The job required breaking out an area of the deck, cutting out the broken PVC and repairing the same, and then repair of the deck. The deck repair was done by a subcontractor, but all the other work was done by Saul and David. I was completely satisfied with the work and would use them again.

Have been very happy with the responsiveness of the owner, David Howard. He has been very patient in answering my questions an explaining things in detail. Takes care of requests and special services promptly. His service techs are very cordial all all speak English.

The whole experience from start to finish with H2Oasis was top notch. David was very responsive and communicated extremely well along the way to be sure I understood the schedule, cost, and scope of what he would need to complete. We had a couple of pool lights completely replaced, and I was confident that David was the right choice, as he has actual certified electricians on staff, and followed our local permitting requirements to a tee. Small things, but several other pool guys I worked with did not do this, leaving me exposed. I will definitely stick with H2Oasis for any future pool work. They were far and away the best pool company I have worked with.

I've been pleased with the service. Once I didn't feel like it was cleaned to my satisfaction, but I called the owner and he sent the guys back right away to take care of it. Very responsive.

Great company, always do what they say at agreed to cost.

This is a very well run organization they really know their stuff. Very reputable and great to work with.

We really like them. They came out and got rid of an acid stain for us, back in August. Now they do pool maintenance for us. They normally come once a week on Wednesday. 2 technicians come out, but sometimes 3 and they bring their own chemicals and supplies. They do a great job and I heard about them from the internet.

They were fantastic. I used them last year and I had them do repair work and did maintenance on the pool. I was not there when they did the repair work, but they were great to work with overall. They were prompt and were always there.

They come out when we have a problem. A couple of months ago they put in a new pump and new timer for our pool. We have been using them for about 6 months now. They are always on time and they do the job that we ask them to do. Normally 1 or 2 technicians come out to do the work.

He came out and worked on my jacuzzi. He was professional and courteous. He was very good, but this was done over a year ago. He was present and timely. He was also really knowledgeable and he really knew how to do his job. I found them from the local yellow pages. I was very happy with their service.

They come out for me every month. They are very responsive. They do a variety of things, but mostly they maintain my pool. 1 or 2 technicians come out to do this work. The chemicals they use are included in my monthly price. I have been using them for roughly 9 months. They are better than any another pool services I have used. The owner, David Howard, is very responsive and I can always reach him by phone. I wished Angie’s List would let me give them an A+.

They have been great. I have been using them for close to a year now. I have them do a weekly pool service. 2 technicians come out to do this service.. I heard about them from a friend. I like how they do their service in pool maintenance and they supply the chemicals.

They clean our pool every week. Normally 1 technician comes out, but sometimes 2 come out. They always leave a door invoice to let us know what they did and when is the next time we can use the pool. They are always there at their appointment time. Their office is easy to deal with; we did set up the automatic payment. This is also a family owned business and that was very important to us. They are also very easy to communicate with as well. They also serviced this pool for the other home owners before we moved in not to long ago; and they were the ones who recommended this company to us. The pool stays beautiful.

The owner, David, is great, but the service guy sometimes does good work and sometimes doesn't. I have high standards and I think they can work on cleaning the leaves out of the pool when the leaves come into the pool around this time of year. The pump has to run that gets the leaves out. It cleans it most of the time really well, but leaves get on the drain it clogs it. The way that you get the leaves off of the drain is you turn off the pump and you sweep them away. This technician doesn't turn off the pump and sweep the leaves off the drain to pump them up. There are some other details that he sometimes misses. The owner David, is great though, because he does make sure to take care of everything and always tries to correct it.

We did not hire them. We had them come out and provide an estimate for monthly pool service and maintenance. We felt like they saw our house and decided that we could pay far more than the going rate. We found a company far more reasonably priced and they have done a fantastic job. We did not use this company.

I am extremely pleased with their continuing service

I have been using them now for 6 months