H2Oasis Pools Llc

FIND SOMEONE ELSE. Firstly, I never write reviews but this has been a horrible experience. Sold me and installed a new controller, chlorinator, Heat Pump and repaired cracked three-way valve and pool lights. Service after the sale was atrocious. Pool cleaner is NOT working and can’t get it working with the Hayward controller. They did not take enough time to explain the functionality and want $250 for a service call to come look at the problems. Owner is impatient, condescending and somewhat abrasive. Maintains, he's not going to 'come out a give a "free lesson" on how to operate the controller. Requested the manuals and warranty information for the equipment and was told to go on-line and get them. Was told to go look for YouTube videos to learn how to operate equipment.

Two years later and heater for spa has never worked. Multiple visits by Oasis and hot tub has yet to ever heat up because the heater does not fire due to a water flow error. Paid in full..then moved the heater from its previous location citing "safety" (took 6 months to do this) and still waiting for them to get it to work.

They do very well, they are very prompt and good vendor for us. I would recommend them to anyone who ius looking for a pool company in Houston.

The lack of professionalism in the staff and ownership is utterly disappointing. The technicians are excellent.

This review is long overdue! David Howard, the owner, and his team of consummate professionals at H2Oasis have provided weekly pool services and maintenance for our home in the Rice Village area for more than 6 years. They always exceed all expectations- both in quality and costs for repair and equipment. David Howard and his team are easily accessible via text and respond to all concerns and questions immediately providing assistance over the phone when possible or in person. Over the years, David and his team have replaced our three pool pumps, LED pool lights, control board and pool heater, in addition, to weekly cleaning and system maintenance. We give our highest recommendation for H2Oasis for all your pool needs.

Work began and then we were hit with Hurricane Harvey so the work took longer than anticipated obviously. This made the work more difficult than either of us anticipated but David and his crew hung in there and did a great job. The end result was a beautiful job.

The job went wonderfully. David and Paul and their team made the entire project seamless and were a pleasure to work with. They stopped by daily to inspect the progress and made timely changes to manage any unforeseen issues. They handled every aspect of the job, from design, to permitting, to installation and final inspection. The final project was exactly what we wanted and we use it every day!

Dave was excellent and did a great job! Price was good also. Will use them again.

They have been a pleasure to work with. Always responsive and always looking ahead with great preventative maintenance.

Our pool efficiency has completely improved once this company took over. We are so grateful for the quality work and customer service! We 100% recommend this company.

The work went very well and we are very pleased with the results. I would certainly hire this company again as they are very professional. They have master plumbers and electricians on staff that handle all of the installation and they will pull the required permits so everything is filed with the City of Houston.

We have used H2Oasis for both our personal pool and our hospitality business's pool for the past several years. They are always very responsive, I get a quote before the work is done and if I am not at home at the time of service, they take pictures to show the work done. I would recommend them highly.

Excellent service. Also superb for re-plastering and repairs. David Howard, the owner quickly diagnosed and repaired a problem that another company could not resolve.

I can not say enough good things about this company! They took over the maintenance of our pool shortly after we put it in. They have repaired items that the original pool company failed to do correctly. They have great communication skills at the office, and Will and Heath are dependable with weekly service.

We first asked for a leak detection to be conducted; timely & courteous during the leak detection. Because my wife and I were able to meet David (owner) personally and discuss options we trusted that he was conducting his business in an honorable fashion and hired H2Oasis to also replace our electrical lines for our pool light (hasn't worked in years). They ran new electrical (FYI: there is a special license to be able to do electrical on pools (water) that H2Oasis is licensed in. Not all pool companies electricians have that so do your homework!) They installed a top quality LED pool light and everything is running perfect! we are looking forward to using the pool light for night swims, it changes colors and has a remote! Pretty cool. We are happy with the fair pricing and the technicians that H2Oasis had on our job. No issues, just happy customers.

Overall the job ended up extremely well. This was a pretty extensive remodel. David took the time to make sure it was done correctly. The initial quote did not include drainage work, but once the old deck was removed and he realized how bad our drainage system was in the back yard, he immediately advised us that we should have a professional engineer take a look and give us a plan. This was a really smart move as our lot is very flat and has a lot of drainage issues. Since there are a lot of "unknowns" when it comes to a remodel, there were things that had to be added to the scope as they were discovered. We had a very detailed estimate from David, so it was easy to see what was an addition and what was in the original scope. David took the time to explain any scope changes. It was easy to see that the additional work was needed and priced fairly. David was very patient with us as we took a lot of time to make sure the colors were "just right". The finished product is amazing. The pool and deck have transformed out back yard from an eyesore to a really cool family space. I would not hesitate to use H2Oasis for any size job

I chose this company of several bids because of their high rating on Angie's list and a competitive cost estimate. While I appreciate the fact that they did work with me when there were issues, in my opinion, many of these could have easily been avoided. They showed up without notice when no one was home 5 days before they were scheduled to start and tore out the old plaster. Three days later without notice, they woke us at 7:30AM on a Saturday morning to do 1 hour of cleanup. The spa was torn up for 5 days and the first call I received was asking for the payment that they were supposed to collect before starting the work. I wasn't told until they were re-plastering that the tiles in the spa would need to be replaced. I asked them to match the color and they replaced rust colored tiles with cobalt blue tiles. They did not turn the pool pump back on or put the jets back in when they left so it sat stagnant for 2 days until H2Oasis followed up. I was told the jets were to be left out for 7 days while it cures and that should've been on the invoice. It was not. I agreed to split the cost with H2Oasis and pay an additional $974 to have them re-plaster the spa instead of replace the tiles. I was told they would call to schedule this, but again they showed up without notice. Fortunately I was home because they were told to only replace the tiles and not re-plaster the spa. This time they left the jets in while chiseling out the old tile and while they re-plastered. I was only able to remove two of the jets so I asked them to come remove the other four. I noticed there was only 5 jets sitting out and when I contacted them, was told that one broke off and they would replace in a week when they put them back in. After 3 weeks, no one ever replaced the jets and I was emailed the $974 bill. I mailed them a check and hired another company to remove and replace the broken jet.

I wouldn't trade them for the world. They do a sterling job, and are always on time. Very thorough.

We sought a second opinion/estimate from H2Oasis based on Angie's list reviews. They responded in a very timely manner, and provided excellent service. Their estimate was lower than the other company's, and the service provider was extremely knowledgeable. Both pumps were replaced and working within just a few days. While the deep clean we needed was expensive, the pool has not looked this good since we installed it 8 years ago! Finally, when we detected a leak (unrelated to the repair service already provided), the company sent out a service person ASAP, and the source of the leak was detected without the need for the more sophisticated (and much more expensive) leak detection procedure. All in all, we are extremely happy with the services provided!

I have been extremely frustrated with them running up the bills. I feel like they took advantage of me.

Within a few hours of sending work request I was contacted by phone. When I described the problem, I was given a list of things to check to eliminate an unnecessary service call. The accessory pump required replacement and the job was completed within 2 days of my initial contact. The cost of service was the lowest of any pool services I'd checked, and the quality was excellent. I would highly recommend H20asis and will continue to use their services.

We thought our pool pump motor went out. However, after the serviceman looked at it, he found it was just the capacitor and fixed it.. They were here and fixed the problem in 30 min's. I called 4 other pool companies and they said it would be at least a week before they could get out. This company was quick, efficient, priced right and very professional. Will definitely use again.

We phoned them at 12.30pm and they send someone at 1pm. The team was vitreous and find the issue and repair it in 20minutes (faulty breaker) and advised the rest of the system was good so no other work was necessary. As per quote in the phone, only the service charge was invoiced. Very fast, polite and efficient, will definitively use them again.

H2OOasis came out and fixed my spa on short notice on July 4th weekend. They were fast and polite. They recommended some future fixes that I will have to do to other systems while they were out there, but didn't pressure me. They cleaned up and recaulked the area and made it look good. I will call them again when I have to replace the other parts (the ones that aren't broken yet, but are starting to fail).

After each weekly service they e mail me all the chemical readings as well as a picture of the pool surface to show us how clear and clean the water is. We also have a small spa adjacent to our pool and they service it exactly as they do our pool. The water in both of swimming pool and spa have never looked this clean on a consistent bais since we had our pool resurfaced about eight years ago. I would highly recommend H2 Oasis Pool Service to anyone who is seeking a new pool service company.