Appliance Service of Houston

Very well! Chris has come out to our house several times over the years for my appliance repairs. He has done repairs extremely well and at a very fair rate. On a few occasions he honestly said the repair wasn't worth it. He could have been dishonest and charged me, but actually saved me money! He is probably the most honest and knowledgeable repairman I've encountered! Will always use his company and recommend it.

Awesome! The technician was very efficient and knowledgeable. He fixed both issues on the first try. It's been a month since the repair and we haven't had the issues reoccur.

Very well and cleaned up around service area after installation.

Went very well. He was very thorough and I decided to have some other parts on my dryer replaced to extend the life of the dryer.

Dealing with this company was an absolute delight from the initial contact to completion of the repairs. Work involved an initial visit to diagnose and a second visit to install the defective water inlet valve, vacuum 5 years of accumulated lint from inside the dryer cabinet and lubricate the dryer. Service appointments were kept promptly and work was done efficiently. It was a delight to have Mr. Hilliard in our home.

We had already ordered the part and Tolen installed it. Everything works fine now.

Had a 1:00 appointment confirmed and no one called and no one showed up. Wasted my time off from work.

Service tech was very knowledgeable

I'm extremely disappointed given the reviews on here. While the service wasn't all bad, I most certainly wouldn't contact this company again or recommend this company to anyone. I feel like I paid nearly $400 for nothing but aggravation. Appointment Scheduling: I contacted the provider through their website to set up an appointment to come look at my refrigerator. I received an email back that was sent to myself as well as other customers with everyone's email addresses visible. No much for privacy but not a huge issue. I replied and never received a response. When the date/time I requested came around, Mr. Hilliard showed up at my door. He apologized for not responding and we rescheduled the appointment with the promise that he'd discount the labor by 20%. The Service: Mr. Hilliard arrived promptly for the rescheduled appointment. He worked on the fridge seemingly testing and diagnosing the issue. He told me he would need to replace a couple of parts and gave me the cost including the discounted labor. I told him to do it if that's what needs to be done. He completed the work and stressed that there was a 90 day parts and labor guarantee. Prior to leaving he told me to leave the fridge unplugged overnight to let it finish defrosting and then it should be good to go. This obviously gave me the impression that the work he did would fix our issue. The Issue Returns: The fridge worked great for about a month before the ice began to return. I sent Mr. Hilliard another email asking when he would be available to come by and take another look at the fridge. He responded with "We have exhausted our efforts to resolve the issue with your appliance. You may want to contact the manufacturer for a "fresh look" at the appliance, or as an option, purchase a new appliance." Needless to say, I was pretty upset. I was under the impression that Mr. Hilliard diagnosed the problem and resolved it with the work he did previously. I questioned him about the 90 day warranty and was told that "The warranty covers the actual part that is installed, not the issue." I have no idea if the parts were installed properly or whether the parts are still functional but Mr. Hilliard does not seem to care.

No answer of plains call. Just an answering machine.

Tolen is an incredibly courteous gentlemen, good at communicating my options, and totally focused on his work- definitely a keeper!

Mr. Tollen was friendly and very knowledgeable. Great job. Moving.

James arrived on time and came fully prepared. James quickly determined my washer wasn't leaking, it was a plumbing problem....water was backing up & out the drain pipe. So I need to call a plumber to snake the pipe. Thank God I asked Appliance Services to look at my dryer. James discovered the ducting from the dryer had been torn when the last Village plumber pushed back the dryer forcing the gas flex into the ducting. Yup, the dryer was venting inside the house. James also replaced the gas coil. I really appreciate James professionalism and taking the time to explain each issue he found giving me info I needed to make decisions. So now I have peace of mind knowing my old Whirlpool washer/dryer set will go on for another 12 years. Thank you Appliance Services!

Superior service- will definitely call this company again

Mr. Tolen was fantastic! He came with the required parts and replaced the ice maker. Highly recommend!! We will definitely use this company in the future.

On time, very knowledgeable, willing to explain the process. Gave suggestions on keeping my appliance in good repair.

Excellent! This is 2nd time I've used this company & they are punctual, professional & courteous. I'd highly recommend to others.

Very well they did a great job and were very professional.

Excellent service and very professional and timely.

Excellent service, timely and quick response time. Will happily recommend.

I felt grayed. they fixed the problem out changed on absurd high fee for a simple 20 min procedure I had to choice but to pay bk my food war spoiling.

Technician arrived on time. He quickly and efficiently identified the problem, gave me the options, and price quote for each. Excellent job.

Tollen arrived at the appointed time. Replaced ice maker promptly and efficiently and charged me exactly what he told me it would be in the estimate. I would definitely use him again and highly recommend him.

He asked for model nos. so he could have the right parts. He immediately knew what was wrong with both appliances & fixed them in one wait.

This gentleman is more organized and efficient than almost any other service provider I have worked with. Both my spouse and I work so we particularly appreciate someone who knows their trade, shows up timely, and does the work in a quality manner at a reasonable cost. Excellent communication throughout the process via email that made it easier to get scheduled. Use this company!!! A++.