Appliance Service of Houston

He quickly knew what the problem was and had the right part ready--efficient and knowledgeable. We will definitely call him again.

It was fixed quickly. The repair man as prompt, polite, knowledgeable, professional.

Mr. Hilliard arrived promptly on time. He was kind and courteous. He explained the repair and was fair and honest in his estimate of the work. He even recommended the less expensive option that wouldn't benefit him. I will definitely call him again if we have a repair need. I highly recommend him! He was very honest and straight forward.

mr hilliard was prompt and honest and I would have him do repairs for me any time

Tolen Hilliard, the repairman, was very helpful and trustworthy. He even looked at other issues we had in our home and gave use information on how to fix them if he wasn't able to fix them himself. I would definitely hire him again. Thank you!

Tolen found that the valve at the water entry in the refrigerator was broken. He replaced it and no more leaks

Tolen of Appliance Service of Houston is the best of the best. He's not only honest and ethical, he's more knowledgeable than any appliance repairman you'll ever find. We have a high end 8 year old GE Profile (sub zero style) refrigerator and the freezer wasn't getting cold enough. Three highly recommended appliance technicians, one of whom was a GE technician, all told us we needed a complete overhaul $2600. Tolen took 20 min to diagnose a broken freezer fan. Parts & labor was less than $500.

Tolen, does wonderful work. He has kept the washer and driers in or rental properties and home running for years. Very prompt and efficient. Great guy can’t say enough good things.

They were very prompt and very professional.

My situation was pretty complicated. Both the top and bottom ice makers in the refrigerator went out at the same time. Tolen Hilliard arrived promptly and addressed the problem: he identified 3 different parts that could have caused the problem and offered to try one at a time. After trying two of these parts with no success, the third part finally solved the problem. He had to make several trips to my house because of the trial-and-error nature of the repair process in this case. It was a bit frustrating, but this had nothing to do with him. He was perseverant in finding a solution to getting the ice maker going. In the end, it took replacing both ice makers, the main electronic control board and the water regulator to fix the problem. Even after this, the bottom (freezer) ice maker still does not work. That is ok in our situation, and we rarely used it anyway. The ice dispenser on the top is the one that's working again, and that's the one we use regularly. So, the problem was not completely fixed. But he gave a 2/3 discount on the remaining balance of $300 because of this, which was reasonable. Bottom line: I would not purchase a Samsung refrigerator again. It is 4.5 years old, and the ice makers should not have gone out this quickly. This repair was costly, but worth it.

The owner of the small company is Mr. Hilliard. When I called for service he was booked solid for a few days which is no surprise given his professionalism, friendliness, and expertise. He diagnosed the problem which is potentially one of two parts. He ordered both parts for delivery as scheduled a follow up call after he had received both parts. He returned the part that he ended up not using and only charged me for the correct part.

He was excellent!!! I called on Wednesday he had 1 appt available on Friday which was exactly what I needed. He was very proactive and asked for a picture of the refrigerator info (make, model, year) so he could ensure he had parts. He recommended this approach to avoid him having to make a second trip. He was punctual. My mom has white carpet and I appreciated that he had his own painter booties to cover his shoes. He started his trouble shooting process and explained to me the various possible issues. He definitely knows what he’s doing. I’m a firm believer that if you can explain a complex problem, without technical words, and get someone that knows nothing to understand...then you know what you’re talking about. He isolated the issue, dismantled only the required sections, and tested the problem parts. He diagnosed, explained, and fixed the problem in about and hour. He wiped down all the bins that he took out and replaced them. Overall the experience was wonderful!!!

Submitted a service request thru their website on Saturday and received an email within 24 hrs to provide options for the service call. Tolen came out and was very punctual, courteous, and cordial. He knew exactly what the problem was in a short time and completed repair the same day as he had the part with him. Up front price for the work done. Would absolutely recommend to anyone needing appliance repair.

Tolen came out to diagnose the problem and quickly worked out that the motor was broken and we needed a new washing machine. Was straight up and honest that fixing the issue was more that buying a new machine in turn did not charge for the service. Extremely pleased to find an honest tradesman.

Excellent. Highly recommend this company!

I called the owner of the service, he was very rude and hang up on me in the middle of the conversation without any apparant reason. Very rude and anti-immigrant.

On time, polite, knowledgeable, quoted price met actual price.

I reached out to Appliance Service of Houston by phone first because I don't have my tenants schedule on hand, many companies take her phone number and work with her on scheduling then work with me on payment. I called the number first and was directed to their website to submit a service order. I received an email the following day of a couple of times that were available and that I was supposed to confirm along with a model number of the appliance. I decided to go elsewhere. I shouldn't have to jump through hoops to talk to someone and go back and forth to get an appointment made.

Repairman was dependable and thorough. The price was very reasonable.

The owner, Tolen, came out. He was prompt, personable, and knowledgeable. He first tried the capacitor and relay, but eventually diagnosed as compressor failure. And while he does not actually replace compressors, he recommended someone like Sears, who is who we eventually contacted to replace it.

Service tech was very friendly explained everything in detail

The owner came out and looked at it and said honestly that it would cost more to repair than to buy a new one. Then he said no charge for the visit. Really appreciate the honesty. Highly recommend him.

Washer had been "looked at" by an LG repair person who concluded all was working. After he left, it was not. Water would stay in tub and not drain. So, I contacted Appliances of Houston via Angie's List. While my first appointment request was lost in cyber space, all went very well on next try. Opted to replace pump, just to be sure. He had to return a second time to address a hose leak and that was somewhat a hiccup. However, he promptly returned and I am pleased overall.

Water dispenser is still not working

OK -ON TME FINISHED IN LESS THAN 1 HOUR - WAY TOO EXPENSIVE >$300 LABOR