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Appliance Service of Houston

4.8(
402
)

Appliance Repair, Appliance Sales and Installation, Appliance Refinishing

About us

We service most brands and models. Diagnosis/Estimate is free with actual repair. To Schedule a Work Request click through our company's website by following link below: http://www.applianceserviceofhouston.com/Schedule-Service.html; Angie's List's Super Service Award and Honor Roll recipient from 2011 - 2018; Houston's Better Business Bureau (BBB) "A+" rating

Business highlights

25 years of trusted experience

Services we offer

(refer to company website)

Services we don't offer

(refer to company website's "Service Exclusions" page)

Amenities

Warranties
Yes
Senior Discount

20%

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.8402 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
4%
3
2%
2
2%
1
3%
Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Write a review
Showing 351-375 of 402 reviews
Robert G.
05/2015
3.0
appliance repair
  + -1 more
unknown
Description of Work: I was informed that the transmission the Maytag stackable washer/dryer was locked and that the part was unavailable. Interesting enough, my daughter found the part on Amazon. We elected to go ahead and replace the unit and noticed when moving it the drum spun freely. So much for "locked up". |My suspicion is the service tech, with no help, didn't want to or couldn't tilt the machine over. Easier to collect the service call.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$92.01
Patrick J.
05/2015
4.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Response from Appliance Service of Houston
Thanks for taking time to provide comments on our service. We completed service on your Samsung refrigerator on April 10, 2015. Due to difficulty encountered during the installation of the new dispenser assembly, we accidently created a small scratch mark (approximately one inch) on the external dispenser trim. We offered the customer one of two options: we would replace the damaged trim piece at a later date (unavailable at the time of the appointment) at our company expense or we would waive the entire remaining balance that was due on the overall service, which amounted to approximately $210.00. The customer chose to have us waive the remaining balance. We recall that we were punctual on both visits to the customers home (initial diagnosis and actual repair). Regards, Appliance Service of Houston
Lee and Teresa M.
05/2015
4.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
$139
Response from Appliance Service of Houston
We'll take a "B" rating (smile). Thanks. Appliance Service of Houston
madeline M.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Tolen is honest, courteous and takes his time until the task is completed. I use him for several rental properties.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Appliance Service of Houston
Thanks for the great review! We are happy to serve you. You are a super customer. Regards, Appliance Service of Houston
Robert M.
05/2015
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Matthew K.
05/2015
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Appliance Service of Houston
Nice ratings, but we do not show any record of having provided service for you. Regards, Appliance Service of Houston
John S.
04/2015
5.0
appliance repair
  + -1 more
Great.
Description of Work: Fixed Washing Machine
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Appliance Service of Houston
We appreciate your repeat business. Actual service was provided on January 15, 2015. As a reminder, the part had to be ordered, which entailed several days of "wait time" prior to its arrival. Additionally, we schedule service appointments with our customers in order of their requests and our applicable availability. We scheduled you as soon as possible once we received the part, based upon the aforementioned factors. Thanks. Appliance Service of Houston
James S.
04/2015
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Appliance Service of Houston
We appreciate the great review, but we do not find any record of providing service for you. Please check your records (e.g.: canceled check, credit card transaction, etc.) for the correct appliance service company. Best wishes, Appliance Service of Houston
Laura B.
04/2015
1.0
appliance repair
  + -1 more
unknown
Description of Work: It went very badly. He wasn't even able to open the front of the washing machine.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
punctuality
4.0
Response from Appliance Service of Houston
Periodically, we encounter a customer that is frustrated due to their inoperable appliance. In this case, the customer's washer as indicated by the customer, had been inoperable for approximately ten days. Our service technician arrived right at 4 PM (the scheduled appointment time), and within one minute of his arrival the customer asked if he was experienced with her type of washer. He replied that he was and that the company would not have sent him to repair the appliance if he was unfamiliar with it. There was an obvious issue with the drain pump, which required the removal of the top and front panels in order to gain access to the pump. The technician had difficulty with two remaining screws on the front panel, which appeared to be tightened/torqued too much via the manufacturer. The technician attempted to remove the two screws with several different phillips bits as well as some rust buster solution, but no luck. After approximately fifteen minutes of attempting to remove the two final screws from the front panel, as a courtesy, the technician informed the customer of the difficulty in removing the two remaining screws. As a reaction, the customer, in a very negative voice stated that she had provided the model number to us and that we should have known what to expect. The technician replied that the difficulty in removing two screws had absolutely nothing to do with her model number or appliance! The difficulty with the removal of two screws could have occurred with any appliance, regardless of the model. The customer then replied in a condescending and negative voice tone "I don't care about that just get it done". This tone of voice reminded the technician of someone talking to their child. The technician stated that she appeared to have an attitude. She stated that she did not have one and accused the technician of having an attitude. At that point, the technician decided to reassemble the parts that had been removed and leave the customer's home, which is our company policy. We do not condone confrontations with our customers. The service technician informed the customer that he was ending the service on her appliance as he was reassembling the washer parts. He gathered his tools and stated to her " have a good day". No fee was charged for the visit to the customer's home. We suspect that this customer had experienced at least one other service company that either was unfamiliar with her washer or that she probably caused them to leave prematurely with her negative behavior! It is our sincere belief that customers that rely on others to perform service on their behalf should realize that if they refrain from disrupting the technician while servicing the appliance, the results would be productive rather than non-productive. Our service technician arrived with a very positive attitude as is the case with every service appointment. We greet our customers with a smile and introduce ourselves to them, establish a friendly rapport with them, and then quickly begin to assess and resolve their appliance issues. Our numerous "A" ratings attest to that. Appliance Service of Houston
Alan P.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed spin basket in washing machine.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Appliance Service of Houston
We did not provide service for you. Appliiance Service of Houston
Renee W.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: fixed the oven.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Appliance Service of Houston
We cannot locate information regarding such service on your behalf. Apparently, you have mistaken our company with another one with a fairly similar name. Regards, Appliance Service of Houston
Audrey L.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: replaced a kitchen faucet and unclogged a toilet
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Response from Appliance Service of Houston
You have confused our company with another one that obviously provides such service. Please take a moment to visit our website at www.applianceserviceofhouston.com and click on the "Service Exclusions" page. You will see that we do not provide plumbing service. Regards, Appliance Service of Houston
Bill R.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Made a service call on my may tag front loader washing machine. It would have cost $500 to fix. He suggested that based on the age of the machine and heavy use, that we purchase a machine.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Appliance Service of Houston
Thanks for the nice review. You are a great customer! We believe in suggesting to our customers when they should "throw in the towel and purchase a new appliance". Best wishes, Appliance Service of Houston
David M.
04/2015
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from Appliance Service of Houston
We certainly appreciate your patronage and great review. You are a super customer. We were pleased to resolve your appliance issue. Best wishes, Appliance Service of Houston
Sudeshna S.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Changed the thermostat. Diagnosed correctly and did the the right fix. |Potential for improvement: Had to make 2 trips - once to diagnose and second to come back with part. Since I had described the problem and given serial number, make and model - would have been nice if they had brought the likely parts with them. Would have fixed the issue on 1st day instead of after 7 days, also would have been cheaper as they do not waive the diagnose visit fee if they do the work.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Appliance Service of Houston
Sorry, but our company does in fact waive the diagnosis/estimate fee if we repair the appliance. It is obvious that you have mistaken our company with another similar-sounding name company. Regards, Appliance Service of Houston
Gloria D.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I called to find out what was wrong with my Maytag washer. The gentleman that came out was here quickly and told me it was the transmission and it would be about $500 to replace. I thought that was a little steep but researched found that he his price was good. Decided to buy a new one. I thought his pricing was competitive. I would recommend him.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Appliance Service of Houston
Thanks for taking time to write a review. However, we do not show evidence of providing service for you on the specified date or any other date near the listed date. Regards, Appliance Service of Houston
Cecilia R.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They check but there was nothing to be fixed |Recommended to clean the vent |I do not remember exactly the date of the service nor the price, both are approximations
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Response from Appliance Service of Houston
We certainly appreciate the great ratings! Keep us in mind in the future. Best wishes, Appliance Service of Houston
J B.
04/2015
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Appliance Service of Houston
There is no evidence of our company providing service for you. Please review your records for accuracy. Regards, Appliance Service of Houston
Carole P.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired my washing machine with new drain pump , etc. They ordered the part and the next day installed it. They were very cooperative and did their best to accomodate my schedule as I was leaving town for two weeks. A very pleasant and professional experience
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Appliance Service of Houston
We do not show any evidence of having provided service on your appliance. Please ensure that you have the correct company. We only use the name "Appliance Service of Houston". Regards, Appliance Service of Houston
Marie F.
03/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired non draining dishwasher
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Response from Appliance Service of Houston
We were happy to resolve the issue with your appliance. You are a great customer! Keep us in mind in the future. Sincerely, Appliance Service of Houston
Mary L R.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced the computer on the refrigerator. Great guy. He checked several of the usual suspects that would cause a refrigerator to quit cooling and determined it was the computer. He located a replacement, went and picked it up the same day and returned to install it. Also,he was punctual. A super star rating in my book.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Response from Appliance Service of Houston
Thanks for the "A" ratings! You receive an "A" rating from us too (smile). We were happy to resolve your appliance issue quickly and efficiently. Regards, Appliance Service of Houston
Joan P.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: The repairman was very professional and competent. He fully explained what was wrong and how he would repair the problem. He was here over 2 hours working on our refrigerator and bow all problems are solved.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$460
Response from Appliance Service of Houston
We truly appreciate your "A" ratings of our company. You are indeed a great customer. We were pleased to resolve your refrigerator problems. Best Wishes, Appliance Service of Houston
Terry B.
02/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Tried to fix a leaky dishwasher.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$100
Response from Appliance Service of Houston
We are sorry to hear that the leak with your dishwasher was unresolved. However, we show absolutely no record of providing service for you. Apparently, you have confused our company with another appliance service company. Regards, Appliance Service of Houston
ElizabethS B.
01/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: They made good an a 1 year warranty. There was no haggling or issues.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Appliance Service of Houston
We appreciate the fine ratings, but we show absolutely no record of providing service or an appliance sold to you. Our typical warranty is 90 days for parts and labor, and the same warranty for pre-owned appliances purchased by customers, not one year (we provide a one-year warranty for brand new appliances from our inventory). You have apparently confused our company with another appliance service company. Please note that there are companies in the Houston area with somewhat similar names. We suggest that you carefully review your receipt/invoice, a business card, a bank or credit card transaction, etc. to determine who actually provided service for you, in order to give credit where it is due. Best Wishes, Appliance Service of Houston
John M.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Inspected the most probable causes and found the problem quickly. Had the part on hand and fixed the problem. Also cleaned the back of the refrigerator without being asked. Was very courteous and gave us some very helpful advice.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$154
Response from Appliance Service of Houston
Thanks for the wonderful review. You are a great customer! We were pleased to be able to resolve your refrigerator's problem promptly and economically. Regards, Appliance Service of Houston

Contact information

P.O. Box 300613, Houston, TX 77230

http://www.applianceserviceofhouston.com

Service hours

Monday:
10:00 AM - 4:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Insured
Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Appliance Repair,
Appliance Sales and Installation,
Appliance Refinishing

FAQ

Appliance Service of Houston is currently rated 4.8 overall out of 5.

Monday: 10:00 AM - 4:00 PM

Tuesday: 10:00 AM - 4:00 PM

Wednesday: 10:00 AM - 4:00 PM

Thursday: 10:00 AM - 4:00 PM

Friday: 10:00 AM - 4:00 PM

Saturday: 10:00 AM - 4:00 PM

Appliance Service of Houston accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Appliance Service of Houston does not offer free project estimates.
No, Appliance Service of Houston does not offer eco-friendly accreditations.
Yes, Appliance Service of Houston offers a 20% senior discount.
No, Appliance Service of Houston does not offer emergency services.
Yes, Appliance Service of Houston offers warranties.
Appliance Service of Houston offers the following services: (refer to company website)
(refer to company website's "Service Exclusions" page)

Contact information

P.O. Box 300613, Houston, TX 77230

http://www.applianceserviceofhouston.com

Service hours

Monday:
10:00 AM - 4:00 PM
Tuesday:
10:00 AM - 4:00 PM
Wednesday:
10:00 AM - 4:00 PM
Thursday:
10:00 AM - 4:00 PM
Friday:
10:00 AM - 4:00 PM
Saturday:
10:00 AM - 4:00 PM