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25 years of trusted experience
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20%
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Reviews
4.8402 Reviews
Showing 276-300 of 402 reviews
TARANG P.
07/2018
appliance repair
 + -1 moreGreat work. No complaints.
Description of Work: Refrigerator Repair
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Yes, I recommend this pro
$260
Response from Appliance Service of Houston
Vaughan C.
09/2017
appliance repair
 + -1 moreIt went great.
Description of Work: Tolen was wonderful. Looked at my broken washer, gave his condolences and told me to put his fee toward a new one. I have never had that happen. He is a kind, thoughtful, considerate gentleman- best of all completely honest. I am impressed!
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Yes, I recommend this pro
Response from Appliance Service of Houston
christine F.
09/2012
appliance repair
 + -1 moreThe electronic panel is held in by (CHEAP) plastic clips which in my case broke around the screws and fell into the stove. Tolen was able to respond to my call very quickly and deteremined that the case alone was not available for replacement. He quickly secure the unit and was able to return in a few days to make this repair. I was impressed with his work, his honesty and the promptness of his response. I would recommend this company highly.
Description of Work: The electronic panel on my stove broke free and fell into the stove! Tolen came promptly, assessed the damage and gave me a reasonable estimate. He was able to secure the part quickly and restore my stove and oven.
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Yes, I recommend this pro
$280
Response from Appliance Service of Houston
Mark W.
07/2012
appliance repair
 + -1 moreTolen was professional and pleasant. He got straight to the problem and fixed it. He explained what he was doing and was receptive to questioning. He spent 1.5 hours on the repair. The cost was 189.44 including tax.
Description of Work: Whirlpool Duet washer drain had clogged, stopped draining and flashing a warning code. Tolen arrived promptly with same day service. He disassembled the drain and pump, cleaned out a load of items clogging the drain, checked the electrical function of the pump and washer then reassembled the unit.
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Yes, I recommend this pro
$189.44
Response from Appliance Service of Houston
Bridget Y.
06/2012
appliance repair
 + -1 moreThis job was for a rental property that I own and lease. My tenant called about the refrigerator having water leaks and not cooling very well. The appliance company that I used in the past was no longer in business. So I checked out the list of appliance repair companies on Angies List and decided on Appliance Service of Houston due to their good reviews and customer satisfaction. I called and spoke with Tolen and he agreed to come, take a look and call me back with the assessment. It turned out to be a fairly simple job and I felt he was very honest and professional. Charge for his service was very reasonable and I would use him again!
Description of Work: Repaired clogged freezer drain and water leak.
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Yes, I recommend this pro
$160
Response from Appliance Service of Houston
andrew W.
06/2012
appliance repair
 + -1 moreI have a Jennair oven that needed a part replacing. Tolen came and diagnosed the issue and prompty ordered a new part and came back the next day and fixed the repair.He was ontime on both occasions. What made his service stand out was his dedication to fixing the problem. The issue was easy to repair, but it took over 2 hrs to install the oven back into the fitted cabinets. It would not fit back into the original space and he had to move the down draft pump to help fit the unit back. This was beyond the original repair. He would not leave until the oven was back in place and he worked well beyond the hours that were required of him. I do not normally see service of this high standard. He also included two additional parts for free and spent a good hour sealing the airflow.I would recommend and use him again. Excellent service!
Description of Work: Repair the iginition (spark plug) on my Jennair Oven
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Yes, I recommend this pro
$250
Response from Appliance Service of Houston
Zachary B.
05/2012
appliance repair
 + -1 moreI first learned of Appliance Service of Houston from Angie's List. I called and was able to make an appointment quickly. Tolen, the technician, arrived early and was very professional and courteous. After taking the dryer apart and making some small repairs and corrections, he still had determined that the source of the noise was likely in the motor and impeller area. Making repairs to these parts would have been much more expensive, and he gave me solid advice to make a decision as to whether to repair the dryer or simply to replace it (his recommendation). He also said that as long as I could tolerate the noise, I could simply continue to use the dryer until it stopped working. He gave me some recommendations as far as brands to buy and avoid. Overall, I found him to be very honest, punctual, and very reasonable. I will definitely call these guys the next time I need appliance service.
Description of Work: Tech inspected and tested dryer to diagnose source of noise. Re-glued front felt seal and leveled the dryer.
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Yes, I recommend this pro
$135.31
Response from Appliance Service of Houston
YVONNE S.
05/2012
appliance repair
 + -1 moreMy Jenn Air range stopped heating; the unit is 21 years old. I called Tolen who came out and worked two hours checking out everything to find the problem. He decided that the oven temperature switch and one other switch might be the reason the oven would not heat. When the parts came in Tolen called and set an appointment to return to put the parts in. This time he worked four hours. He tried everything. When it was obvious the new parts were not going to cure the problem, he put everything back in place, took out the new parts, and cleaned up. I am not one to give an A to a company which does not do the work. However, I feel that if if had been a normal repair, the work would have been done. I was pleased with the professionalism and expertise he exhibited. I was refunded the amount of money I had paid as a deposit for the new parts; I paid only for the initial diagnositc visit which I thought was very fair.
Description of Work: Although, he was not able to repair my stove, I give him an A for effort.
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Yes, I recommend this pro
$75
Response from Appliance Service of Houston
Richard C.
05/2012
appliance repair
 + -1 moreVery prompt. Very professional. Very friendly. Did an extra task for no charge. I would highly recommend Tolen to anyone needing major appliance repair.
Description of Work: Diagnosed problem with clothes dryer quickly. Replaced two broken thermostats.
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Yes, I recommend this pro
$205
Response from Appliance Service of Houston
Theresa C.
04/2012
appliance repair
 + -1 moreTolen of Appliance Service of Houston was prompt, polite and expedient. He fixed our dryer problem in less than an hour and was neat and professional, we couldn't be more happy or impressed with this company.
Description of Work: Repaired/replaced dislodged belt on Samsung dryer.
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Yes, I recommend this pro
$157
Response from Appliance Service of Houston
Cindi W.
04/2012
appliance repair
 + -1 moreI already desribed this above. Sorry. He changed out the cold and hot water sensors and replaced the front door seal.
Description of Work: I have a front load washer. It was filling up with water even if the water was shut off. I discussed my problem with the tech on the phone. He seemed to know what was wrong and was picking up the parts before he came out. I also needed a new front seal as mine was mildewed and making my clothes smell, as well as the laundry room. I was skeptical as to the serviceman knowing what was wrong just from talking on the phone. He asked me if the water was cold or hot in the machine. It was cold and I usually always use cold. He arrived on time, was courteous, and was sure to wipe his feet and check his shoes. I appreciated that. He changed the cold water sensor and installed a new seal. The seal was difficult to install. It has already had a new one put on before. This man continued to work with the seal. He didn't get upset, or act rude or annoyed. When he finished, he was still smiling and was very pleasant. He also offered tips on keeping the seal clean and mildew free. I had been following these tips already, but it didn't help. However, the new one is made better and I have had any problem with smell or mildew. It turned out the next day the washer was doing the same thing, leaking water inside. I emailed him and he was out the next day and installed a new hot water sensor. He was very apolojetic and explained it is hard to know if the part is working or not prior to just replacing it. Our hot water takes a long time to warm up so was not hot when I checked it. Because he had to come back out, he didn't charge me for the second trip, not even for the part. This was a real shock! I have not had a service tech be so nice, yet totally professional and a very good attitude ever before. I will call them again should I have any problem with any of my appliances.
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Yes, I recommend this pro
$325
Response from Appliance Service of Houston
Susan C.
02/2012
appliance repair
 + -1 moreHe came out on a short notice. He fixed it quickly. The price was reasonable. He is very informative. He had a good manner. He was positive and upbeat. I enjoyed dealing with him.
Description of Work: He came out to repair our washing machine and dryer.
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Yes, I recommend this pro
$75
Response from Appliance Service of Houston
Thressia R.
02/2012
appliance repair
 + -1 moreKenmore (LG) Bottom Freezer Refrigerator after 13 months from the date of installation was making noise of a fan blade hitting ice. The freezer section was showing ice build up on the back wall in the area of the noise. I was truly distressed since the appliance was no longer under warranty and was told by Sears that they were unable to "accommodate" me for another two days before they could take a look at it. I called Tolen Hilliard of Appliance Service of Houston as my first choice after calling Angie's list and consulting the monthly booklet. Tolen set my mind at ease, showed up the day I called, accessed the problem and explained the need to order parts from out of town that would take a couple days at the earliest. We managed to get by in the meantime and Tolen kept in touch with updates. As soon as the parts were in his hands he headed to our home and finished the repair. Tolen was thorough and professional and even reimbursed us for a part he found at a lesser price. What a gem!!
Description of Work: Kenmore (LG) Bottom Freezer Refrigerator needed replacement of controller assembly (temperature sensor and fuse assembly. The freezer was icing up along the back wall where the controller assembly was located and the fan blade was hitting the ice. The noise alerted us to the problem.
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Yes, I recommend this pro
$220
Response from Appliance Service of Houston
David A.
01/2012
appliance repair
 + -1 moreTolen arrived exactly when he said he would and he proved to be courteous, friendly, knowledgeable, experienced and efficient. Our refrigerator is now working fine.
Description of Work: Our refrigerator quit defrosting, causing ice to build up around the freezer coils which blocked air circulation to the refrigerator compartment. Tolen Hilliard replaced the defrost timer, the defrost heating element, and the defrost thermostat.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$205
Response from Appliance Service of Houston
George G.
01/2012
appliance repair
 + -1 moreHe was the nicest person you would ever want to meet. He put everything back together like it was supposed to be. He said he'd be here at one and he was here right on time.
Description of Work: I had some re-installed my regrigerator doors and hooked up the ice maker and all the digital connections.
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Yes, I recommend this pro
$151
Response from Appliance Service of Houston
KAREN B.
11/2011
appliance repair
 + -1 moreI have recommended him to several people. His name is Tolen Hilliard. There were a bunch of parts that needed to be fixed on my stovetop. He went and got parts and came back the same day. He stayed until he completed it and it took most of the day. He did more than most appliance guys would do. He has a service charge of $80, which is reasonable. It is applied towards the repair if you have him do the repair. He was very responsive.
Description of Work: I used Appliance Service Of Houston to repair my stovetop. It was an electronic problem that he diagnosed. The downdraft wasn't working properly so he had to tear it out to repair it. It was on a Friday and came back on Saturday to finish it up.
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Yes, I recommend this pro
$250
Response from Appliance Service of Houston
Jane A.
11/2011
appliance repair
 + -1 moreHe was absolutely fantastic. He was very thorough on finding out exactly what was wrong. I would definitely use him again. He was very very honest, kind and courteous.
Description of Work: He fixed our oven.
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Yes, I recommend this pro
$125
Response from Appliance Service of Houston
Henry N.
11/2011
appliance repair
 + -1 moreMy refrigerator quit cooling on a Friday, and I called Appliance Service of Houston on Friday afternoon, around 4 p.m. The earliest they could get to me was Saturday at 4 p.m. I really would have preferred sooner, but I think 24 hours is actually pretty good, considering it was a weekend. The repairman was on time, he knew what he was doing, and he repaired my refrigerator in about 30 minutes (bad relay). In addition, I asked him about a problem with my dishwasher, and he took care of that while he was here
Description of Work: My refrigerator was inoperative, not cooling, due to what turned out to be a bad relay.
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Yes, I recommend this pro
$119
Response from Appliance Service of Houston
Ba N.
08/2011
appliance repair
 + -1 moreAfter having a bad experience with Washer Dryer Repair, I called Appliance Service of Houston in hopes that someone could come fix my dryer in the same day. Tolen Hilliard of ASH went above and beyond when he promised me that he could come by at 7pm on a Friday night. I was afraid he would be late, but the man was there exactly on time. Tolen took apart my dryer and examined why it wasn't heating. He inspected the venting, inside the house and outside, and he checked the fuses and every other part that was relevant to the heating issue. He then told me his assessment and did not try to sell me service and labor and parts I didn't need. After the machine was fixed, he suggested a game plan about what I should look out for, and he told me that if I needed him to come back out there would be no additional charge (so long as the next service call was directly related to the heating issue and was within a week of this call). All in all, he was incredibly professional, knowledgeable about his craft, punctual, and affordable (not looking to make up work to squeeze me for money).
Description of Work: After having a bad experience with Washer Dryer Repair, I called Appliance Service of Houston in hopes that someone could come fix my dryer in the same day. Tolen Hilliard of ASH went above and beyond when he promised me that he could come by at 7pm on a Friday night. I was afraid he would be late, but the man was there exactly on time. Tolen took apart my dryer and examined why it wasn't heating. He inspected the venting, inside the house and outside, and he checked the fuses and every other part that was relevant to the heating issue. He then told me his assessment and did not try to sell me service and labor and parts I didn't need. After the machine was fixed, he suggested a game plan about what I should look out for, and he told me that if I needed him to come back out there would be no additional charge (so long as the next service call was directly related to the heating issue and was within a week of this call). All in all, he was incredibly professional, knowledgeable about his craft, punctual, and affordable (not looking to make up work to squeeze me for money).
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Yes, I recommend this pro
$75
Response from Appliance Service of Houston
Kristi S.
06/2011
appliance repair
 + -1 moreThis was just fantastic! After having two very horrible experiences, this was such a refreshing change! Knowledgeable, fast, professional, friendly - there is hope for the service industry!The cost was reasonable and the service could not have been any better!! WOW!! They are definitely the first company I would call for any appliance repair.
Description of Work: The water dispenser stopped working the refrigerator and there was extreme heat on the edges. The service provided was a replacement of the plastic lines and a new motor on the fan.
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Yes, I recommend this pro
$225
Response from Appliance Service of Houston
Karen L.
06/2011
appliance repair
 + -1 moreI called Appliance Service of Houston to repair a broken dishwasher. Tolen was able to schedule the service for the same day. He showed up exactly on time. I can't remember the last time a company actually did that. He was able to diagnose and fix the problem quickly. He even showed us what to do if we had the problem again in the future. I would recommend this company without reservation and will use again.
Description of Work: The propeller had seized on my GE Dishwasher. Tolen was able to free the propeller and get the dishwasher working again.
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Yes, I recommend this pro
$105
Response from Appliance Service of Houston
KATHY S M.
05/2011
appliance repair
 + -1 moreAPPLIANCE SERVICE OF HOUSTON - 713-553-9233 We were so impressed with this company's service! We called another company first, they did not show up nor did they bother to call and say they were not coming. After studying Angie's List, we called APPLIANCE SERVICE OF HOUSTON. Best service we have ever had! From answering our call, to showing up at the scheduled time to diagnosing and fixing our problem. If we have have any large appliance problems, APPLIANCE SERVICE OF HOUSTON is the company we will depend on again. On top of the great service, Tolan is a kind, concerned and extremely nice person. (Please make sure when you look for this company to double check the name; there is another company that has a very similar name - that is the company that did not bother to show up for our service call.)
Description of Work: Our 4 year old Jenn Aire stopped working, We did all did all the troubleshooting as the manual suggested, still it would not come on. We called APPLIANCE SERVICE OF HOUSTON 713-553-9233.
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Yes, I recommend this pro
$275
Response from Appliance Service of Houston
Kenneth B.
03/2011
appliance repair
 + -1 moreWe had a refrigerator with a top freezer where the freezer was working fine but the refrigerator would not cool below 70 degrees. Mr. Hilliard went right to the source of the problem - a bad fan - and replaced it. He was very courteous, arrived exactly at the time he said he would and resolved our problem in a very efficient manner.
Description of Work: Replaced a bad circulating fan that cools the refrigerator area of the appliance.
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Yes, I recommend this pro
$184
Response from Appliance Service of Houston
mary S.
02/2011
appliance repair
 + -1 moreOver all, it was a pleasant experience. The owner was on time and performed the service that I needed. He was knowledgeable and diagnosed the problem accurately. My washing machine is working well and I am very happy.
Description of Work: My washing machine would not drain. Tolen, the owner came and diagnosed the problem and ordered a new part. My washing machine works perfectly now!! Thanks for a job well done.
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Yes, I recommend this pro
$300
Response from Appliance Service of Houston
JOANNIE P.
11/2010
appliance repair
 + -1 moreI am extremely impressed. Not only did he do a good job, but when he returned the machine, he gave me a refund saying he had overcharged me!
Description of Work: Both my washing machine and my dryer were needing service/repair. The dryer had a problem I never thought about, and was easily solved! But the washing machine had major problems, which I was expecting from web research, so Tolen had to take it to the shop to take it apart and rebuild it with new parts. (The machine was only 3 years old, but unknown to me when I bought it, it was a "branded" machine, not one made by the company with the name on it.)
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Yes, I recommend this pro
$950
Response from Appliance Service of Houston
Contact information
P.O. Box 300613, Houston, TX 77230
http://www.applianceserviceofhouston.comService hours
Monday:
10:00 AM - 4:00 PMTuesday:
10:00 AM - 4:00 PMWednesday:
10:00 AM - 4:00 PMThursday:
10:00 AM - 4:00 PMFriday:
10:00 AM - 4:00 PMSaturday:
10:00 AM - 4:00 PMLicensing
Insured
Licensed*
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Sales and Installation,
Appliance Refinishing
FAQ
Appliance Service of Houston is currently rated 4.8 overall out of 5.
Monday: 10:00 AM - 4:00 PM
Tuesday: 10:00 AM - 4:00 PM
Wednesday: 10:00 AM - 4:00 PM
Thursday: 10:00 AM - 4:00 PM
Friday: 10:00 AM - 4:00 PM
Saturday: 10:00 AM - 4:00 PM
Appliance Service of Houston accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Appliance Service of Houston does not offer free project estimates.
No, Appliance Service of Houston does not offer eco-friendly accreditations.
Yes, Appliance Service of Houston offers a 20% senior discount.
No, Appliance Service of Houston does not offer emergency services.
Yes, Appliance Service of Houston offers warranties.
Appliance Service of Houston offers the following services: (refer to company website)
(refer to company website's "Service Exclusions" page)
Contact information
P.O. Box 300613, Houston, TX 77230
http://www.applianceserviceofhouston.comService hours
Monday:
10:00 AM - 4:00 PMTuesday:
10:00 AM - 4:00 PMWednesday:
10:00 AM - 4:00 PMThursday:
10:00 AM - 4:00 PMFriday:
10:00 AM - 4:00 PMSaturday:
10:00 AM - 4:00 PM