Appliance Service of Houston

He is very honest, nice, and dependable. He does exactly what he says he will. He is extremely hard working and professional. I would highly recommend their services.

I phoned Mr. Hilliard after seeing many positive reviews on Angies List. He was able to diagnose the issue with my description. He arrived on time to my scheduled appointment time. He repaired the dishwasher and it is working great. His price seemed reasonable and he charged exactly as he quoted from our phone call. I will recommend Appliance Service of Houston to friends and family and have no hesitation to recommend him to Angies' List users.

It was a two day job, but that was because we had to wait for the parts...no big deal, that is to be expected! I will call upon this company again with any appliance issues that may come up in the future. One more thing...you have to go to the company's actual website to scoop up on any discounts. Thank you again sir!!! Gloria Groover

Our Sub Zero refrigerator was making a funny noise. I found Appliance Service of Houston on Angie's List and called them. Tolen found the problem, but did not have the part to fix it. It took a week or so to get the part and then price was higher because he could not get it from the place he usually does. Sub Zero parts are apparently getting more difficult to find. Tolen replaced the part and even cleaned out the thick coat of dust on our compressor. He was very professional and kind. A few months later I had another problem with our Sub Zero and called him again. He told me that he will no longer service Sub Zeros because of the problem of getting parts. So I probably won't be using him again, at least for the refrigerator. If I have another large appliance go out, I may give him a call.

They were very inventive on how to unstop up the water despensor and they were very conciencience and friendly.

They were very responsive and I was all ready to use them to fix our ice maker, but our landlord decided he just wanted to buy a new fridge!

FANTASTIC! Mr. Hilliard returned my initial call within 10 minutes, we scheduled the appointment and he arrived promptly at the scheduled time, 10:00AM. He was very professional, knowledgeable and HONEST. Our oven starter did not need to be replaced, it was just slow to ignite. Mr. Hilliard took the time to explain how to tell if we need a new oven starter. He also gave us some tips on how to route the vent for our dryer. He also checked our refrigerator and cleaned the coils. We found his honesty refreshing! Hopefully we won't need appliance repairs but Mr. Hilliard and Appliance Service of Houston will be the ones we call! **Please visit their website - www.applianceserviceofhouston.com - they offer and HONOR discounts ** It's not noted on Angie's list but Mr. Hilliard let me know about the discounts.

Great, Appliance Service of Houston is a keeper.

Mr. Hilliard was really nice and polite. He was very thorough in his explanation of the problem with my dryer. In the end, I have to replace my dryer but I know the exact problem with my old one and can now make an informed decision. I was well impressed with the service and professionalism of Mr. Hilliard and I will definitely keep him and Appliance Services of Houston in mind should anything else break down.

Tolen was on time, actually about 10 minutes early from him estimated arrival time. He diagnosed the problem and gave me an estimate. He actually had the part I needed, so was able to do the repair immediately. It took as long as he said it would, and he left the laundry room even cleaner than he found it. I was very happy.

first visit was quick 2/18 ....misunderstanding on cost and analysis...diagnosis was wrong return 2/19 to pursue failue of ice machine...did not discover cause/ bypassed the ice line of mfg by moving lines to a direct input line...cause of problem unknown

Tolin arrived on time on Friday, and was efficient in diagnosing the problem. He gave me the option to pay just for the part to ordered , but I decided to pay in full in advance. He ordered the necessary part and returned on Monday, at the scheduled time. He made the repair, and adjusted the dishwasher to fit more securely in the space, and even gave me advice on how to clean it, and my oven. Tolin obviously cares about his customers. He takes his time, is personable, courteous, and respectful. I received more than my money's worth. He provided exceptional service. I will definitely call him again.

Tolen is a fine example of why we love using Angie's List. To begin, he set a specific time (vs. giving us a 4 to 6 hr window like so many other service companies do) and he was right on time. Secondly, his pricing is very fair...particularly given the time he took and the trouble he went through to find the problem. However, the quality that sets Tolen apart from his competition is his honesty. As I mentioned before, we were having a problem with our defroster. Upon assessing the situation, the thought we might heed a new heater and thus he ordered the parts and once they arrived, arranged to come and install them. However, upon assessing the situation once again, he realized the only problem was that the thermostat had needed adjustment and that the problem had resolved. Neither my wife nor I had given the freezer a second thought after his initial visit and thus Tolen could have just as easily installed the new heater and charged us for the parts and labor and we would not have been the wiser. After all, he made made the drive to Sugar Land on a Saturday morning after going through the trouble of obtaining the necessary parts. Yet, instead of installing the heater, he suggested that we wait and see how things go. Moreover, he didn't charge us any additional fees and in fact gave us a 90 day grace period on the diagnostic fee. Thus, if the heater needs replacing in the next 90 days, he'll only charge for the parts/labor. Thanks again Tolen for your integrity and professionalism....you've gained a customer for life.

Very professional and will use again if we every need repair again!

Gonna buy a new dishwasher. I would use these folks again!!!

This was one of the best repair experiences I've ever had. Tolen is an excellent communicator and therefore there were absolutely no surprises. He made a courtesy call to inform me he was going to be a few minutes late, what and how the washer would be repaired, costs and tips to prevent future mishaps - a dollar bill was trapped in the drain screen and likely burned-out the pump. A stellar experience overall.

Tolen was on time and very courteous. The overall repair was very quick and simple and Tolen explained how I could perform the repair myself in the future. I really appreciated his honesty and will definitely work with this company again.

As soon as I realized the refrigerator wasn't working properly, I got on Angies list to find a repair service. This was on a Sunday and I certainly didn't expect someone to answer the phone, I was prepared to leave a message. Tolen answered the phone and spent the time necessary for me to explain the problem I was having with my fridg. I made an appointment for the following day and we agreed that he would call me when he was on his way. I work relatively close to home and with notice I could be there within 10 minutes. When Tolen called, I left my office and by the time I arrived home, he was waiting for me. He spent the time necessary to really look at what he thought might be the problem, explain it to me in terms I could understand, and took the time to make sure his diagnoses was correct. He thought he had a part on his truck to temporarily fix the problem. He put the part in and he would check with me the next day to see if the fridg. was cooling properly. When he called the following day, I explained how I thought it was working and he told me he needed to pick up the exact part from the manufacturer and he would be back the next day (Tuesday) and there was no charge for the second visit. Not only did he return the next day, he arranged his day so that I wouldn't have to take any additional time off from work and arrived at my house after 6:00 p.m. He had the permanent fix and was quick to complete the repair. From Sunday to Tuesday, I had a working refrigerator. Sunday, I was prepared to live out of ice chests and take all the frozen food to the office. The price for his service was less than I expected. The customer service was more than I expected, very rare in today's market. I have no reservation recommending him to anyone for appliance repair and service.

It went well! They did an excellent job. The only thing that I think is important to know is that they don't do any carpentry work. They did a fantastic job on what we needed. They are cost effective. Tolan was just great. He is very helpful and has great customer service.

The oven of my Frigidaire electric range had decided to go kaput just as my holiday baking was getting underway. I called Mr. Hilliard and was able to get an appointment quickly. (This was truly an appointment -- none of that "between 8:00 and 12:00" business.) Mr. Hilliard actually arrived a little early. I explained the problem, and he got to work on the diagnosis right away. He explained what he was doing, and what he was finding every step of the way. The problem was identified as a faulty electronic control panel. Mr. Hilliard called for availability and pricing of parts and gave me a price for the repairs. I agreed, and we made an appointment for his return visit. Again, he arrived on time and got to work replacing the part. Within a very short time, I was back in the cookie-baking business. There is a plastic overlay on the control panel, and the new part did not include a new overlay. In removing the overlay from the old part, because it was glued down so securely, it did not peel away cleanly. Everything worked fine, but the display was not perfect. Mr. Hilliard said he would get a new one and come back out and replace it at no charge. He did exactly that, and now the range looks as good as it works. I could not have asked for a better repair experience. Mr. Hilliard was prompt, professional, courteous and friendly. I would not hesitate to recommend his services.

I originally made an appointment for one day during the week, and had to cancel due to work obligations. I called the morning of the appointment, to cancel, Tolen was very nice and let me reschedule for Saturday. Tolen arrived as scheduled, on Saturday, quickly diagnosed the problem and fixed it. He was professional, courteous, and knowledgeable. The perfect service person. He made sure I was aware of what the problem was, and what the cost would be before he started the repair. He is definitely not a rookie, yet he has up to date equipment and technology, very professional. He took the time to clean the interior of the washer, when he did not have to, the washer looks better than it ever did. I am in the service business, you do not see service like this very often any more. He is worth every dollar I gave him.

Appliance Service of Houston was very professional in answering emails, phone calls and diagnosing problem relating to refrigerator. Although I opted to get a new refrigerator instead of repairing the old, I will definitely use ASH for future appliance repairs, if needed.

Overall it went fine, though I found on my own research that the issue was with the Machine Control Electronics circuitry and not the Console Electronics and Housing, which he had suggested for replacement (very different electronic components in different locations with different functions, the former on the left side, the latter in the front). I was able to get the Machine Control Electronics board as a used part at $64 from eBay, and do the labor myself (easy if you have replaced circuit boards in computers). So we saved about $250 by fixing it myself ($150 on part and $100 on labor). The dryer is running fine now. Tolen does seem to know what he is doing and was very communicative about the whole process. He is blunt, which can come off as very unprofessional at times. He mentioned multiple times as to how I didn't know what I was doing - until I told him I had an engineering degree (besides three other graduate degrees, including a Ph.D., which I didn't talk about) and was comfortable studying technical manuals and doing electrical and mechanical repairs. It was irritating because I knew what I was doing, and he only re-confirmed my diagnosis, and finally I did fix the problem myself. There are many do-it-yourself people who can fix things themselves. Sometimes you call a professional because you don't have the time, or the tools, or the inclination, and want to get something done more quickly (spouses appreciate that!!). So while the overall experience with Tolen was fine, if you are a do-it-yourself type, you may not get much sympathy from him. This was the only negative as far as our experience is concerned and will make me hesitant to hire him again (it is a Maybe right now, even though I checked Yes to Hire Again question above). He has many excellent reviews I am sure he will do a fine job for many people. Personally I expect service personnel to be consultants and advisers, along with having the ability to fix things, not people who look down on others who try to do things themselves. A $90 (approximately) charge for diagnostics was reasonable as he was patient and didn't rush through things.

Overall it was a great experience! We called late on Friday afternoon and made an appointment for Monday morning since it was not an emergency. Tolen Hilliard, the owner of the company, arrived on Monday 10 minutes early. We were not sure whether to repair the old machine or replace it with a new one so we asked Tolen for his advice. He was very honest and told us the pros and cons of buying new vs. keeping the old. It was very helpful to hear his advice. After weighing our options, we decided to repair the old machine instead of buying a new one. The cost for replacing the lid switch, the drive coupling assembly and almost 2 hours of labor was $210.72. Tolen also cleaned inside and under the machine while he was working on it. All in all, we couldn?t have asked for a better repair service! We got a senior citizen discount as well as a new customer discount which made the price of the total repair very reasonable. Tolen is friendly, very knowledgeable and honest about his work. We would heartily recommend him to anyone looking for appliance repair.

He arrived on time. Based on our description of the problem, he had a suspicion that the problem was the control board. Since our model had several different control boards, he could not bring one of each on the initial visit. So, he came to the house and figured out which control board was needed. He was then able to fit us into his schedule later on the same day to complete the work. He was very informative and cooperative in his approach to solving our problem ASAP.