Appliance Service of Houston

I mentioned to Mr. Hillard that I had paid for an extended warranty, but the company where I bought the machine was giving me the run-around and not responding so I was just going to have to pay to have the machine repaired or buy a new machine. Mr. Hillard not only called the company, but he went by the company and demanded to see the manager. Long story, short--I now have an appointment to have my machine repaired under the warranty--all thanks to Mr. Hillard. This is going way beyond any expectations and I do appreciate all he did.

I first read Tolen's reviews on Angie's list, I was looking forward to making contact with him. I thought "here is a person that understands the value of reputation and knows how to build a business." Now, after our correspondence, my thinking is " here is an appliance specialist who does not even know what an induction stove is and can't even be bothered after I send the link explaining it. Here is a person who does not know what they are doing." Hopefully Tolen's other work is more reflective of his actual performance. I, for one, am rather disappointed.

Very smooth! Everything was done in a highly professional manner accompanied by very helpful explanations and insights. Appliance Service of Houston is now our go-to provider.

Had all the correct parts with him, we provided the make and model prior to. He didn't have to order anything. Came on the day and at the time agreed to. Made the repair cleaned up and at a fair price.

After waiting over a week for an appt with another company that never informed me they wouldn't unstack the dryer before servicing the washer or restack it when they were done, I called Tolen (based both on Angie's list and BBB). He returned my call almost immediately and confirmed that the stacked unit wouldn't be an issue. We made an appt for the next day and he showed up exactly when he said he would. Since he had requested the washer model and serial number, he had the part with him and replaced it right away. He was very friendly and professional. I've already recommended him to several neighbors and would definitely call on him again.

He originally came to fix the ice maker and water dispenser. Ice maker repair was not worth the price. The water dispenser discharge was extremely weak. That was fixed, but then got very weak again and there was a leak in the supply line. He came back and fixed the leak, but then the flow got very weak again, and recently there was a leak in a different location. He did not charge for subsequent visits and was always exactly on time - not a time window either. But we are going to try someone else to get the weak water flow repaired.

Tolen was wonderful! Not only did he arrive on time but he immediately got to work. He ran into what could possibly be an issue but was able to fix our water dispenser! He was very polite and didn't even mind having my dogs around him which is always a plus. I really appreciate the service and would definitely recommend them in the future. Thank you for great service!

I had a really good experience with them. I didn't have any issues with them.

Excellent service. On-time for appointment. Quick diagnosis. Next day returned with part and repaired problem. No mess, no fuss. I didn't really want to spend $231 on dishwasher repairs, but Appliance Service of Houston got the job done without any additional aggravation, which is all I could ask for. Pro Tip: enter your appliance model number in the internet service request so that they can check availability of the part you will need.

The communications and appointment setups all went well. I first left him an message that I need repair on Samsun and Subzero refrigerators. He called me back and told me that he had experience on Samsun but not Subzero and referred me to a Subzero specialist company, he didn't even try to get my business to fix the Samsun, not even to pretend that he knew Subzero which was a very costly job. I was impressed by his honest and called him back that I need him to just repair the Samsun. Can't complain about the appointment, the schedule service on his website was actually easy and helpful to enter all the details (model, serial number, etc). He made two trips to my house. Both time he arrived just exactly on time on the minute! He dived right into the problem and made the precise diagnosis of the root cause. He explained to me the problems, his reasoning of the possible causes, and what he was going to do. The ice maker wasn't making ice, but he found the actual culprit was the fan motor. Also the temperature of the freezer was set too low, it caused lots of clogs. He cleared up all the clogs and replaced the fan motor. He spent about 2.5 hours for the repair job. He's very honest, friendly and professional. Would definitely recommend him to all my friends.

The whole experience was great. The washer needed a water temperature sensor as shown by the error code on the panel. Tolen responded to the initial call, gave an estimate, and arrived the next afternoon at the appointment time. The repair took about 45 minutes and everything was done. The price was the estimate and everything works now. Great job.

Very unprofessional attitude. Overall very rude. Did not seem knowledgable at all and could not get the freezer door open 9which I was able to open myself as soon as I got home). Seemed very hurried and having being at the house 15 minutes said he had to leave to go to his next call. What service repair person allows only 15 minutes to repair an appliance??? I highly recommend that you do not use them for anything. (the only good thing was that he did not charge us for doing nothing).

Tolen was punctual, and he more or less took the whole thing apart, found the source of the noise and also identified the problem with it not working. He was amazing, very professional in every way, definitely knows his business, and I'd recommend him wholeheartedly. We'll be using his services again in the future for sure.

The repair call progressed really well. Tolen is a professional and I found him to be friendly and a trustworthy individual. He dived right in to solve the issue at hand. So far everything is working as it should with no problems. I will continue to call this individual for any future issues with my refrigerator or any other appliance that he repairs.

Got to the house right on time. Very knowledgable and detailed. Told me everything that was going on and what he was doing. I would definitely use him again!

Never could get a repair time so do not know the quality of their work.

Tolen was the technician that came out to my house. He was right on time and extremely professional. I would advise anyone that is looking to have an appliance repaired that they request Tolen to do the service. I know if I have any other issues come up then that is what I'm going to do.

It went well. They were definitely on time. They were thorough in their install. They cleaned the refrigerator filters and that type of stuff. The price was reasonable.

I'll save you some trouble: stop looking for another company and go with these guys because they're honest. They'll actually tell you if it makes more sense for you to buy a new appliance rather than getting it repaired - even though that means less money for them. I had the (mis)fortune of having trouble with two major appliances at pretty much the same time. Both my front loading washer and washing machine are about eight years old. I contacted this company in two separate occasions about a week apart. Both times, Tolen was able to estimate the cost of the repairs based on my descriptions of the issue. This saved the cost of an actual onsite visit. Unfortunately, both times the estimated costs were more than half the price of getting a new appliance. In the end it made more sense for me to purchase new appliances, but I've come away from the experience knowing who to call the next time one of my other appliances has a problem.

Tolen arrived a few minutes ahead of time. Checked out the dryer and explained what was wrong. He had a thermal fuse on the truck and was able to fix it right away. I would definitely call him again. This was the second time I have used him and would call him for all my appliance repair needs without hesitation. Both times I used his website to set up an appointment and he responded very quickly.

My dishwasher had stopped draining and Mr. Hilliard was able to quickly diagnose the problem with my dishwasher. During the inspection process, Tolen explained every thing that he was doing and why he was doing it. My dishwasher was 12 years old so I appreciated his honesty in telling me that I may want to consider purchasing a new dishwasher instead of investing the money in the repair for the drain pump considering the age of the appliance. Mr. Hilliard gave me a week to think about whether or not I wanted to repair the dishwasher and also offered to apply the diagnostic charges toward the related service/issue within one week. Appliance Service of Houston also offered to offset the diagnostic cost for the defective appliance. I chose to replace the dishwasher instead of repairing the dishwasher. I definitely would recommend Appliance Service of Houston and will use them in the future should the need arise.

In the midst of a mountain of laundry, the seemingly trusty machine that came with our pre-owned house agitated normally, then stopped without advancing the cycle. I waited until Monday to place a call to Appliance Service of Houston. Tolen returned my call promptly. From the moment I spoke with him, I felt confident he would be able to get us up and running in no time. As impressed as I was speaking with him on the phone, I was even more impressed when I met him in person. He was polite, professional, communicated effectively, and exhibited a thorough working knowledge of our machine. He even commented that it was a very reliable, well built model. This was music to my ears because my husband advised me to leave our almost new equipment in our old house when we moved because our pair had an electric dryer and this house had gas connections, which are more efficient to run. I was momentarily regretting that decision.) You Tube and internet appliance help websites almost had me convinced I could attempt this repair myself, but that usually proves to be a frustrating experience that takes longer than it should and almost always results in lots of bandaids and some bleeding. I'm so glad I paid a professional. Tolen arrived on schedule and quickly and efficiently diagnosed and repaired the problem. He even had all the necessary parts on his truck. I'll gladly call this provider for any future appliance repairs. Thank you Angie's List, Appliance Service of Houston, and, most especially, Tolen.

We recently moved into a new home and I found that the dishwasher didn't work. I was upset since the inspection report prior to purchase of the home said that it was operational. I called Appliance Service of Houston to schedule a service appointment. I don't know who I talked to but he knew immediately what the problem was and saved me a service call. That was very much appreciated and I will be calling this company for my future appliance service needs.

Tolen was punctual and efficient with his time while in our home. He was able to quickly diagnose the problem with our refrigerator/freezer. Unfortunately, he was not able to fix the problem given that we had a coolant leak, but we appreciated his honestly and guidance in terms of whether to invest the money in repairs or getting a new refrigerator altogether. He was also able to provide some tips on shopping for a new appliance and offers his services in terms of guidance while shopping. He also gave me the name of an excellent electrician, who I have used and was very happy with!

Tolen is great. Communicated well, price was very reasonable. Dryer is like new now. This is not my go to service company.