Allied Powder Coating

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I found there add in the paper. You can find something cheaper but thats what your going to get. All of their stuff is custom built. They are very great people to work with. Their price is very reasonable for custom built furniture. I highly recommend them.

Initially all seemed well. I was advised only after they picked up the furniture there were fixed delivery dates and times based upon your neighborhood (something that was waived later in my experience). Within two weeks, the delivery person began calling to schedule delivery. He operated off a script, but was pleasant. After two additional weeks, we agreed upon a delivery date and time--dictated by their schedule. Unfortunately, they delivered the wrong set. In the meantime, I began receiving calls from the collections department as I "hadn't paid yet" for my set. I spoke with the sales representative; he was apologetic and polite. This happens rarely. At least they appear to have little experience in tracking down errant sets. With the second delivery of a completed set--which was again the wrong one--we began to realize that someone had received the set and must not have noticed they had the wrong furniture. About this time came the second call from collections regarding my "failure to pay". Again, the accounts receivable had no idea my set was missing. Ultimately, the sales rep and I spoke of reimbursement for a replacement set. This took awhile to work out, but I am ultimately satisfied with the outcome. I hate to grade this company at a C, but can't quite come up with a "good" rating in terms of overall experience based upon slow response. They did fine from a service recovery standpoint. I would rather have been able to grade them based upon their work, and hope that another Angie's Lister weighs in. My recommendations to future customers: take photos of your set; get the name of the pickup person; know that you might be able to negotiate for a different delivery date; have your receipt from purchase in case of negotiating; on delivery of the completed product--really look at the set they bring you. After all this is said and done, I would consider using them again, given the steps I recommend above. They were truly nice in the end.

The furniture was picked up, and then brought back in about two weeks. Slings needed replacing and the metal was sandblasted and refinished. The furniture looks like new, and we couldn't have asked for better workmanship.