For over 30 years the All Starrs Stone Care service team has been providing top quality stone restoration in the Houston area. Our goal is to help provide you with quality floor care solutions that make your busy life a little bit simpler. Additional email: info@allstarrsstonecare.com.
Description of Work: I would not use this company again.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
5.0
Response from All Starrs Stone Care
WE were truly amazed at this review. Thie job was completed over a year and a half ago and the customer paid and was very happy with the work. We never heard another word until this review. WE are reputable and all the customer has to do is contact us so we are able to take care of any problems. We try very hard to satisfy all customers.
Aparna M.
12/2015
4.0
floor cleaning
 + -1 more
unknown
Description of Work: I used All Star Stone to polish and reseal marble floors on the first floor of my home. They did a good amount of prep work, covering the walls and crown molding to prevent staining. After they finished, the inside floor and our travertine front porch looked new. They removed the streaks that years of cleaning products left behind and restored the shine to the floors. The only issue I had was the price. For about 1000 sq ft of marble floor, they charged around $2100. I had misgivings when they quoted me that much, but I had trouble finding a good floor cleaning service so I accepted All Star's quote. The quality of their work and their customer service was good. The price is the only thing that would make me hesitate to use them again.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
John L.
10/2015
4.0
ceramic tile, floor cleaning
 + 0 more
unknown
Description of Work: He was not able to get the stains out of the grout in my kitchen. He did try very hard but they would not come out
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Lynn T.
03/2015
5.0
carpet cleaners, marble & granite, floor cleaning
 + 1 more
.
Description of Work: They did a great job cleaning my kitchen floor ( slate).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Shab M.
10/2012
5.0
floor cleaning
 + -1 more
My tiles were in pretty bad shape... Had them installed 6 years ago, and they weren't good quality. All Stars came in and tried very hard to work magic but there is only so much you can do. The tiles did look significantly better afterwards. The technician even cleaned the foyer tiles even though that was not in the plan... the foyer came out very nice... As for the Kitchen tiles.. I had them removed can got new ones... I give All Starrs an A for effort and trying hard to please the customer.
Description of Work: Scheduled Kitchen Tile Cleaning. All Stars also cleaned the Foyer Tiles
From talking with him I didn't like his attitude, and his price was too high.
Description of Work: I had them come out to give me an estimate, but I stopped it right there.
Rating Category
Rating out of 5
Response from All Starrs Stone Care
We are very surprised with this review, as we actually cleaned her tile and grout in August. She purchased the coupon from Angies List and that was the price of the job.
Luz B.
10/2012
5.0
floor cleaning
 + -1 more
Based on the technician's attitude, I would recommend the company.
Description of Work: Unfortunately, due to my condo's location, the service could not be performed because the necessary equipment did not reach. However, the technician that came out was very helpful, professional and gave me some tips on how I could get the grout cleaned on my own. My money was promptly refunded by Angie's list.
Rating Category
Rating out of 5
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$197
Colleen C.
09/2012
5.0
ceramic tile, countertops, marble & granite
 + 1 more
Interviewed top rated companies to seal all grout (floors, showers, tub surrounds, back splashes) and counter tops in newly constructed home for the day before we were to move in. They were $1000 less than my second choice after phone interviews of the company and were able to come on the specific day and time they were needed. They responded to calls and questions immediately and did a very good and thorough job.
Description of Work: Had the tile grout in a 3550 sq ft house with tile in large kitchen, 3.5 baths and hallway sealed as well as all the granite and marble counter tops. They were $1000 less than my other quote, were available within a week's time and did a great job. Warranty repairs of the grout a month later required re-sealing of two areas which they did at a 25% discount.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Elizabeth M.
09/2012
5.0
floor cleaning, marble & granite
 + 0 more
David did a great job. He was very courtious and was on time. I would definitely use again.
Description of Work: All Starr cleaned and sealed the tile and grount of my kitchen floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Kimberly T.
08/2012
5.0
carpet cleaners, ceramic tile, floor cleaning
 + 1 more
They did a great job. We had more tile than I orginally thought. They worked with us and gave us a huge discount on the additional square feet.
Description of Work: Cleaned all of our carpets. All the stains were completely removed. Cleaned the tile and sealed the grout on all of ceramic tile floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Jeffrey G.
07/2012
4.0
floor cleaning
 + -1 more
I hired them to clean the tiles floors. Maybe I expected too much. The tile and grout looked worse than before they came in. It was old tile, but I really expected those grout lines to be thoroughly cleaned and to pop once again. Not even close. Like I said, not sure if my expectation were too high or if the quality of the work was just bad. Either way I ended up p****** away $500 and then just had to rip out the old tile and put new wood floors in anyway. Had I known having the tile cleaned would not yield the results I expected I would have never done it. Dealing with the company was fine. Nice folks, showed up on time. Maybe my expectation were too high.
Description of Work: Cleaning tile and grout in kitchen, breakfast nook, laundry room and front door entrance area.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$500
CHARLOTTE L.
07/2012
5.0
ceramic tile, floor cleaning
 + 0 more
It turned out fine. They came and did what I paid for. The guy who came was very nice and professional.
Description of Work: They cleaned grout and tile in a bathroom. They sealed the grout as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Phoebe S.
07/2012
5.0
floor cleaning
 + -1 more
They came out right away. The man was professional and experienced. He tried a couple of things first and then told me he would not be able to do what I requested. He then called back thirty minutes later to ask if he could return. He came back and tried two other things but still could not honor my request. He was professional, prompt, honest, and really went the extra mile. He did not even charge me for any of the service calls.
Description of Work: I called because I wanted them to remove a stain in our grout. I saw a special on Angie's List and decided to give them a call.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JC H.
07/2012
5.0
floor cleaning
 + -1 more
They did a great job. They used a machine to clean and sealthe grout. The floor now looks brand new.
Description of Work: I purchased a Big Deal for $195 for Tile and Grout Cleaning and Sealing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
patricia C.
07/2012
5.0
floor cleaning
 + -1 more
They did work in a kitchen, large sun room, two bathrooms, a hallway, and a laundry room. They came out within a week of calling them. The experience turned out quite well.They were professional, prompt, and knowledgable. They steamed the floor, hand painted the grout, and then sealed it. It looks amazing and I am really happy with the work. At first, I was leery but so far I am really pleased. I feel I never have to worry about the grout again. They even cleaned several of my rugs. He was also very honest and when he returned with my rugs he also returned some money. He explained he did not originally honor the deal within the final cost. I was very impressed and pleased overall.
Description of Work: We just moved into a home with white grout. I originally purchased a Big Deal for $195 for grout cleaning and sealing. After speaking with them I decided to have them hand paint the grout as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Jonathan O.
07/2012
5.0
floor cleaning
 + -1 more
They did a deep cleaning of the kitchen tile floor and sealed new grout work. They even threw in a few extra square footage at no additional charge. They were also prompt.
Description of Work: I purchased a Big Deal for $195 for Tile & Grout Cleaning and Sealing,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Toni D.
07/2012
1.0
floor cleaning
 + -1 more
It took them several days. I even had them return to fix things. I eventually gave up because I so disgusted with the situation. Originally, they assured me they could do the work. They did tell me of certain troubles with the floor and I assured them it did not have to be perfect. However, the floors now look worse than they did before the work.
Description of Work: They were supposed to strip my stone floors in my kitchen and foyer but they really botched it up.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$2,500
Bernard N.
07/2012
4.0
floor cleaning
 + -1 more
The experience was favorable but I decided to higher someone else for the work.
Description of Work: I received an estimate to clean the stone floors in my home.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Alicia M.
02/2012
5.0
floor cleaning, marble & granite
 + 0 more
They were very helpful in helping me decide exactly what look I wanted the tile to have. They then cleaned and polished a sample area for me so that I could be certain I was happy with the polish. The travertine was very dirty and scratched up from a dog, but the men made the tile look great. The were pleasant, professional and thorough. Highly recommended.
Description of Work: Had 450 sqft of travertine tile cleaned, polished and sealed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from All Starrs Stone Care
The former owners abused the floor. Body oil from dogs was absorbed in to floor. The floor was very dull. There was no way for the member to know what could be done with out seeing it. We offer members a chance to see what it could look like by doing a small section. If they are happy we are happy and the work will be done. If not there is no charge for the sample. We appreciate the member for letting us know how pleased they where.
jeanne S.
10/2011
5.0
ceramic tile, floor cleaning
 + 0 more
This was for ceramic tile flooring. I got a coupon that only honored 250 square feet. They did additional work for me and they ended up doing 1,000 square feet. He did more than he bargained for himself. The guy who came out made my tile look brand new.
Description of Work: They cleaned our tile floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$695
Response from All Starrs Stone Care
Looks like NEW.These are the words our company likes to hear! Thanks for the great reveiw.
Vikki E.
08/2011
5.0
floor cleaning
 + -1 more
They are excellent. They are very efficient. They were in and out and on time. There was one guy that came in and told me what he was doing. He explained it would be noisy, that they're be some water and what he was spraying. He didn't hold me up at all. He was in and out in about an hour.
Description of Work: They cleaned the grout on my bathroom floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Susan R.
08/2011
5.0
carpet cleaners, ceramic tile, floor cleaning
 + 1 more
Tech arrived on time and performed the grout cleaning/sealing efficiently and professionally. Additional cost was incurred since the coupon cleaning price was for a smaller area than I had needed cleaned.
Description of Work: Using "My Big Deal" coupon, the vendor cleaned and sealed the kitchen floor grout. Looks like new! Very pleased.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
02/2011
5.0
carpet cleaners
 + -1 more
We have used All Starrs Carpet Care for several years for carpet cleaning and grout cleaning. This last visit we had a new employee clean our home, Joey and he was very professional and super friendly and most important ON TIME. We have a dog and a baby so our carpets are always in need of cleaning. Our experience has always been positive. I live in Bellaire and many of my neighbors use All Starrs Carpet Care and have all had a positive experiences.
Description of Work: Carpet cleaned in our game room and in a second room as well as the hallway
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Floor Cleaning and Waxing,
Ceramic Tile,
Marble and Granite,
Buffing and Polishing
FAQ
All Starrs Stone Care is currently rated 4.7 overall out of 5.
Sunday: 9:00 AM - 1:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 1:00 PM
All Starrs Stone Care accepts the following forms of payment: Check,MasterCard,Visa
Yes, All Starrs Stone Care offers free project estimates.
No, All Starrs Stone Care does not offer eco-friendly accreditations.
No, All Starrs Stone Care does not offer a senior discount.
No, All Starrs Stone Care does not offer emergency services.
Yes, All Starrs Stone Care offers warranties.
All Starrs Stone Care offers the following services: Residential & Commercial Cleaning, Polishing & Sealing - Marble, Granite, Travertine, Terrazzo, Limestone, & Slate. Tile & Grout Cleaning. Turbo Pressure Washing. Restain Grout.