Stark Services

It wasn't expensive and they were very nice. The gentlemen were cordial and got right down to work. They were personable and did not dirty up the house. I would use them again.

We were satisfied with the job they did. They were very professional and their price was competitive. They were prompt in showing up and getting to work.

Their service turned out very well. The house is much cooler and more efficient now that the vents have been redone. He was able to save me some money by showing repairs on some faucets instead of replacing them.

I requested a GM to call me a week ago. When he called me a week later he was rude and condescending and stated that he did not want to refund my money. After a lengthy conversation he agreed to refund my money but said it would take over 30 days to receive my refund. It only took 1 day to take my money so I am not sure why it would take 30 days to refund my money. At this point I am extremely disappointed with the level of service and the overall attitude of all their employees starting with the GM all the way down to the technicians that came to my home. Over one week we had 5 different technicians to come to our home to attempt to fix the problem that was created by the technician that came to our home in May 2013. I was disappointed by the supervisor that tried to sell me on purchasing additional duct work as he stated that was the issue with system. This was the day before Stark sent a final technician to our home and took over 4 hours to fix the issue and it did not require us to purchase the additional $3500 in duct work.

Since we pay service contract of $179 per year we getI 2 service calls. plus $48 repair calls and discount on labor and parts. Cost of freon and repair part $1700 Called Efficient Air for second oppion. Found on Angie's list. He did repairs for $1040 with 2 year warrantry.

Response was excellent. Technician was able to restore our level of comfort while waiting for part. The part was expedited and arrived much earlier than expected. The technician was able to restore full function in four hours. Only problem was that I was quoted a much higher price initially and if I hadn't checked my original installation and found out that I was in the warranty period on parts, it would have been significantly higher. I am one of their service agreement customers. In all fairness to Stark, I am in the ninth year of the ten year warranty and they have recently changed ownership, so record transfer might not have included older systems, but if I hadn't caught the error, they probably would not have done so.

They were excellent. I was only in town for a few days as we were in a short period before buying the house and moving in. They came out promptly at the appointed time, checked out our system inside and out, and gave us some recommendations that we could act on. During the time we were out there, the plumbing went out and they mentioned they had a newly formed plumbing service. We were able to call and get the plumbing division out quickly to solve our problem. They were fast, accurate, and professional both for the plumbing and the HVAC work. Both technicians gave me several options that I could work with and gave me an accurate assessment of what the facts on the ground were. Our system is older but is still functioning well, and now I have a much better idea of what we are working with for next year. The plumbing repair only cost me 200 dollars, and the A/C was only the trip charge hourly rate.

Great service- profrssional, fast, compeyant

Stark Heating & Air were thorough, they cleaned up, and I was very pleased. Their price and professionalism were excellent. I used Stark Heating & Air before to install my unit which they did a very nice job.

I am a member of the Stark $14.95 /month customer program. I called out Stark for a routine Summertime "make ready." My Air Conditioning was working fine when they got there. By the time it was all over, they 'somehow' managed to loosen the cap on the freon pipe causing the freon to run out and the air to blow hot. They then proceeded to try and sell me a $7,500 system after they let the Freon out. I understand that my unit is old --but it was working when they got there. Seemed like their whole intent from the get-go was to sell me a new system at all costs. I'm cancelling my monthly membership and will never use them again. I had to spend $400+ with another company to replace ALL of the freon that Stark let out.

This is a difficult review to write. We've been satisfied customers of Stark for a number of years and have often referred friends to them. However, since Ben Stark's retirement and the sale of the company, we've noticed a change in focus with the company. It is as if they are more interested in upselling customers, especially if the customer has an older HVAC, than they are in anything else. On 30 May, a technician for Stark came out to do the Spring tune-up and check. When he arrived, he asked if we'd had any trouble. We told him that several weeks earlier, the outside condenser had frozen up briefly but that there had been no other instances of trouble and that this was the only time in years it had happened. He instantly went in to check the furnace and coil and then came back to tell us the coil was so dirty it needed to be replaced and that we should replace the furnace at the same time. We chose not to authorize the replacement without discussing it further and asked him to finish the Spring check. He said he would and went outside to the A/C unit and left after leaving us with paperwork that showed only that he had made the replacement recommendation and we'd refused it at the time. After discussing the issue, and based on years of satisfied service from Stark, we decided to have someone come back out to give us an estimate on the cost of the replacement. A salesman came out on 3 June. He went over our options and listened as we expressed some concerns since we'd examined the paperwork left with us by the original tech and realized he had not left the checklist Stark has been using for at least a year nor had he noted anything being done except telling us to replace the two pieces of equipment. I was also concerned because the outside unit did not show any indication that the condenser had been cleaned as it was supposed to have been done. The salesman set up to have a second tech come out to check the unit for us. The second tech came out on 4 June and did the check we've come to expect from Stark. He was hear approximately an hour and he did fill out the check list that the first tech did not. When we specifically asked him if there was anything we needed to be concerned about, he said no. Concerned by two very different reports, I called the office and the CSR manager who fielded the call said to believe the first tech because he was so much more experienced. She also said she would have a supervisor call but that it would be the following Monday before he could and he would probably be so busy after having been off that we shouldn't expect a call before Wednesday. Tuesday (6/11) came and went without a call so we called 6/12. We explained to him at that time that we had been forced to call another company for our peace of mind if nothing else. They came out, did a thorough exam of the unit and said not only that the coil wasn't as dirty as we'd been led to believe (3 - 4 on a scale of 1-10) but that id didn't need to be replaced. Because this company was responsive not only to our initial call and request for information but did not try to sell us something we didn't need, we chose to move our business to them. Even knowing this, the manager for Stark we spoke to yesterday said he'd still like to come out and see our unit. We arranged an appointment for 2 today. At 1:50 we received a call from yet another Stark employee to say Clint, the manager we'd been expecting, was tied up and couldn't make it at 2:00. We then arranged for him to come at 4:00. At approximately 3:20 we received another call form the same employee saying Clint couldn't make it at 4 and could he come tomorrow. We declined. This was the final straw. Waiting until 10 minutes before an appointment to cancel or reschedule when you already know the customer is unhappy and ready to move their business to another company is not the way to solve a problem.

We wanted to upgrade into a more efficient a/c unit. Wes presented very professional. This was the only company who provided a heat load calculation to make sure our a/c was sized appropriately (not too big or too small). I've called half a dozen places and they didn't know what a heat load calculation was. Our a/c was sized too big after he did a thorough evaluation of our home and our a/c needs. I was very impressed how knowledgeable he was. Estimate is priced good as it included 16 seer two-stage complete a/c unit among other additions like unit filter AND Reme purifier, seal all boots/grills (since ours wasn't done right), ductwork, and much more. Although their estimate is more than other companies we've seen, it would be worth it as it included a lot. Unfortunately, we couldn't move forward with the company based on what we can afford right now. I get the impression their work and service is high quality, reliable, and professional. I would use their service again in the future and recommend to family and friends.

Called Stark the night before at approximately 800pm. They had a service representative there by 300PM the next day. The service person did a thorough inspection of the system and corrected the issue.

Their sales associates were excellent and seemed to care about what was going in our house. The install crew was very professional, and it went well. They did great work. Were very punctual.

It didn't. See above.

I called ahead and let the Service Manager know that it was a very old system and the wires did not match to modern thermostats. He assured me that his technicians were experts and could handle the job. The tech originally installed them as a conventional system which did not work since it is a heat pump system. He did come back out 2 more times and brought a heat pump expert and eventually made sure it was fixed correctly. Although it took a while and we had 2 nights where we had to shut off the breaker because the system would not turn off, they were very persistent and finished the job. I was very pleased that they honored our Angie's List coupon and did not try to charge more. I have very mixed feelings about the B rating. The rating is really based on the fact that I called ahead and gave them information that should have been passed along to the tech before they got there so they didn't have to start from scratch. That and the techs left the panel off an outside unit that got rained on before I found it and replaced it. I really am not sure if I would use them again because you can't really have someone just "figuring it out" on an older heat pump system. They really need to know what they are doing. If this was a standard quick thermostat replacement, I think they could handle it very quickly and professionally so they would be fine for things like that.

Very well. Quick response, professional, no delays, fixed right away.

After the estimator measured the house, he told us that prices in December are the lowest, and that Stark had come up with an unbelievable low price. After checking around for this Goodman 13 SEER unit (Goodman sells the least expensive units of all brands), I'm not convinced I was given such a great price. Stark is a responsible company, and I can see paying a small premium for their services, but they've been consistently on the higher side of pricing. As of this writing, I'm experiencing short cycling and occasional loud compressor stops. I called a couple of times and was promised call backs, but nobody called. After my third call, they sent a technician, who essentially said he couldn't check much because the unit was heating the house properly (this is true). While he didn't say the noises and short cycling were normal, he inferred that in describing how the compressor works. He did not check the system. He did recommend turning the unit into Emergency Heating when the outside temperature is below freezing to avoid the compressor short cycling. Being the skeptic that I am, I researched this on the Internet and found that all self-described experts said the only time to use Emergency Heating is when the outside unit is not working and you're waiting for service. This makes the Stark technician's advise quite questionable.

Details removed. See review for Stark Heating & Air.

Crew of six people came out on the first day and removed old equipment and made sure that I had air conditioning before leaving for the day. Came out again on Monday and finished.

When my unit froze up, I called them to come out and they told me that it would be like a 48-hour wait and that I would have to pay. I forgot how much I would have had to pay but it also included a service cost. I didn’t have them come out. I guess there is some history with me in Stark Air. They came out and did a check for the winter thing and they said everything looked fine and that I didn’t have any leaks or anything. When my AC froze up in April, I called them as I thought I would get some preference or priority treatment since I am with their plan as well as date of service, but that was not the case. So, I decided that I was not giving them anymore of my money because of their lack of service, and that’s when I called the Warranty Company and they caused problems and didn’t do anything for me, so I have to use somebody else.

On Tuesday 5/29/12 we called Stark and they showed up early evening. I felt they were very responsive. They discovered there was a bad evaporation coil and it was leaking refrigerant. They said they would have to check on the availability of the part and could not get to it until Thursday or Friday. They said they thought the part was in warranty. Tuesday night, Wednesday night, and as it turned out Thursday night without AC. A little history - we have used these people for MANY years and are a Silver Customer with them. We have purchased THREE NEW AC units from them, worth many thousands of dollars, so one would think we would be viewed as a valued customer. The "cost" to do this job was never discussed, & ( shame on me) I didn't ask as I felt like the labor to install the part & the refrigerant cost would be "reasonable" as jobs with them in the past have been. The TOTAL time on the job, both trips, was roughly 3 hours, give or take 15 minutes. The work was completed and the bill presented. My wife and I were both VERY SURPRISED by the price, to say the least, and I told Andrew (lead installer) the price of $1,036, was not acceptable & I wanted to talk to the owner. He was in a meeting and unavailable. Later that day I connected with Clint, the service manager, and the long and the short of the story is he said there "was more than just the labor to consider" in the bill. He said "he had to keep up with all the warranty issues & other things", and that he was "working for me even after the job was completed". I said I felt like all I should be paying for was the services rendered and not his other overhead. He asked what I felt the cost should be & I responded that I felt comfortable around $500 and my wife had originally said she thought it would be around $400. There was NO DISCOUNT offered even though we should have gotten the senior discount. There was a pause and really no comment back. I told Clint he had to do what he felt he had to do & that I would do likewise. I wiil say they have run off a LONG TIME customer as I will now find another HVAC company with which to do business. If you do business with them I suggest you get your price up front !!!!! I WOULD ABSOLUTELY NOT RECOMMED THIS COMPANY TO ANYONE IN THE FUTURE !!!!!!!!

We found out about them through Angie's List as well as Facebook preferences from some friends of ours who had used them before. We had our air conditioning unit serviced by another company who actually had messed it up. The guys came out, diagnosed it and worked on it one night and finished up all of it by the next afternoon. They worked with the warranty that we had previously purchased on our air conditioning system that actually got to us for just the cost of the Freon. There were two guys working on it and they were very technically competent. They were very professional. They dealt with the manufacturer of the original air conditioning unit to get us completely a new set of components replaced under warranty. I took out a service contract with them and I was so impressed with the work they did.

I love these guys and have been using Stark Heating & Air for years. I give them $30 a month and then twice a year I get a free inspection of the system and any money that isn't spent goes into future work.

The service was wonderful..... Our A/C was out so we called for service. They came out the next day and we found the compressor was out. This was a 19 year old system. The following day (a Sunday) the representative came out to discuss options. After going over the entire system with my husband we went over all options. They offered a number of units and many prices. After all was said and done they gave me the best value with a warranty no one could match.