Diamond Quality Services

Description of Work: Scott replaced a weak capacitor in one of the furnaces.

Description of Work: Very quick and prompt services - quickly evaluated the situation and provided write up. Unfortunately the home assurance plan dealt with the issues.

Description of Work: excellent service, pleasant, helpful technician

Description of Work: Scott the owner does the work and I found him honset, responsive and practical as well as cost conscious. he correctly analyzed a problem with our AC unit another company had missed and the repair was 650 instead of 1350, as what had been estimated by other company was not actually needed. Like all smaller companies, they get overloaded on their schedule in the middle of the summere but I highly recommend Scott's company.

Description of Work: great

Description of Work: Technician came out and inspected our unit and made recommendations.

Description of Work: Work was performed as described.

Description of Work: Thorough cleaning and scrubbing of requested carpet services. He arrived on time and proceeded to work quickly. The job exceeded my expectations and I will be utilizing these services again.

Description of Work: Replaced contactor at compressor

Description of Work: Check-in both HVAC systems. The only challenge was he forgot to turn the power source back on to the main unit. It could happen to anyone.

Description of Work: The A/C Tech arrived near the appointed time carrying what he needed to check out the interior and exterior units. Overall test & inspection took less than 15 minutes. Everything reported to be in good working order.

Description of Work: The Tech was wonderful and knowlegable about my A/C. The nprice was a little bit too high for my condo.....$6,500.00. I know that I can get a better and lower price than that. But the Tech was great!! Early next month I want to get someone who can do some handy work. Thanks!!

Description of Work: cleaned our air ducts

Description of Work: I used their services for an air condition tune up.

Description of Work: Rita answered the phone at Diamond and immediately made me feel like I was the only and most important customer she had ever spoken to....this continued throughout my relationship with Diamond. She made an immediate appointment each time, even during the hottest/ busiest season for them. Alan arrived and performed full service on my A/C, explaining any issues, needed components, and future service I might need.This cost me $150. We talked further and discussed insulation issues in my attic....almost nonexistent. For $975, my attic was filled with 18" of R-49 insulation one week later...again, prompt arrival and excellent service. I saved $40 on my electric bill in the first three weeks after installation. I am awaiting an even greater savings this month! I have recommended Diamond Services, as well as Rita and Alan, to anyone who listens. Thanks guys....it's been a much cooler, comfortable summer! ~Brian (Flower Mound)

Description of Work: I have used this company previously this year for AC repair and installation of attic insulation. They did a great job a ta reasonable price.On 8-2-12 I requested a service call. Scott came out and found the problem to be a dirty filter (hadn't changed it in 8 wks); he said there was no charge since he was in the neighborhood. What an honest guy. I insisted on paying him for his time. In this day and age there are so many folks overcharging and here is an honest AC guy.

Description of Work: Started working before I arrived home - do not know at what extent he did upstairs. Checked outside unit, indicated had too much freon but made no effort to recapture the excess. Was here about 30 minutes, maybe less. No more than 45 minutes.

Description of Work: They checked three of myA/C units and added freon to one of the units that had a leak. One of the units was not blowing out cool air and he quickly identified the problem and fixed it. They fixed the problems quickly without any extra charges and fees and were punctual and professional. Would definately use them again

Description of Work: Added freon, gave me feedback about my unit. Removed metal screen so that I could clean out dead grass.

Description of Work: Great service. My compressor failed and they were able to get a replacement and get it installed for me when I couldn't even get a return call from other companies

Description of Work: I was very disappointed that I had an early morning appointment. I took off work only to find out that they had to finish up a job from the night before and could not give me an estimate on when they would arrive. So, I recommended that they reschedule to later in the evening and the latest they could commit to was 4:30. After going in late, I then had to leave early only to have them arrive almost three hours later. Then he didn't reset my thermostat and I called two more times to ask have him come back to reset. No response and he did not leave a summary of what was done and things I should watch for that he mentioned verbally.

Description of Work: The capacitor was replaced as Alan said it was out of ?? We were going to have another return vent placed in the home but couldn't find a place to do it. Also we were going to have additional vents placed in the soffits and our old galvanized venting system for the HVAC replaced with flexible venting. My husband came home on Friday and said the capacitor was checked out and wasn't that off. It was an $8 part. He also didn't want them doing anymore work as we didn't get the thorough inspection for the tune-up. I asked several time if they were going to clean the outside unit but it never got done. My husband doesn't trust this company and feels they pad the bill.

Description of Work: No problem with the company. But we bought from Angie's a Home Energy Audit, and all we got was a proposal, which several other highly rated companies did for free. $49 wasted. You should not be selling this as an audit, because it is not.

Description of Work: Took advantage of A/C tune up special authorized through Angie's List. Because of rain/thunder, we had to reschedule 3 or 4 times. When they were finally able to come out the technicians were professional and personable. Normally, when I have had an A/C check done, the techs will tell me what's up and go ahead and clean the units and add freon/coolant if needed(fee for coolant of course). These guys just told me what was wrong and scheduled a return trip to do the cleaning, etc. So, I was somewhat disappointed that I didn't really get something for my original fee for the check-ups. There was quite a laundry list of things to be done but I elected to have only a couple done. While there one of the techs put his foot thru the ceiling & didn't tell anyone about it. I only saw it later. He was new and young and probably didn't know what to do but once he told the supervisor, I think it would have been better for the company to contact me rather than me pointing it out, embarrassing as it probably was. Anyway, they took care of it quickly with no charge to me. Overall, altho' I think t hey did a fine job, I'm not too sure I would use them again.

Description of Work: They checked the air conditioner, applied 2 pounds of freon. Explain the problem. { probable leak} I was satisfy with company. Did not try to sell anything else.