Diamond Quality Services

Description of Work: They did absolutely nothing I just wanted my insulation and Freon pressures checked. Instead they tried to sell a unit based on bad airflow. Horrible experience I kicked them out of my house!

Description of Work: We purchased a $59.98 heating system check-up through Angie's List. We had been having a minor problem with the furnace failing to light every once in a while (it would just turn itself off). A friend of my husband who is a plumber, had told him there was a sensor that needed to be "cleaned off" with an emery cloth but my husband was unable to locate the sensor. We called Diamond Quality Services on Friday and the service man was here at 9:00 a.m. Monday. He checked the system out, cleaned the sensor, pointed out to my husband one part that was probably going to need to be replaced in the not-too-distant future (but did not pressure him to do it right away) and we were good to go. We have had no problems with the furnace since the check-up. We would certainly use Diamond again.

Description of Work: Good service.

Description of Work: Company solved our long-standing a/c problem! Our house was cool this summer for the first time in 4 years. They provided top quality work, on time & for quoted price. HIGHLY recommend this company.

Description of Work: They repaired a broken fan blower for me at my rental house. Arrived on time and coordinated the schedule with my tenant. Later in Dec another rental had an issue with the furnace and they were not able to fit my work quickly into their schedule but recommended another company which was able to complete the work that same morning so my tenants did not have to go without heat! Thanks guys!

Description of Work: Tech was to service and test both systems. Only able to test one system. Said he couldn't get the upstairs unit started and that we needed one or more MAJOR parts. Approx $359 dollars for the part plus labor. Part would have to be ordered'. And if I had a home warranty, their service would void it. Not a good thing. I called my Home Warranty company, technician was sent out (for an additional service fee). He corrected the system setting in about 5 minutes or less, fully tested the system, which operates just fine and indicated NO part was necessary at all! Left insulation on my carpet from the attic door and then 'forgot' one of his instruments in the attic and had to go back up and retrieve it. Not professional in appearance or attitude. I did not call the office to report this, but will not recommend or use this group again. Very poor experience and service. Not sure tech was trained.

Description of Work: I purchased the air duct cleaning deal but needed more work after inspection of the A/C unit and vents. I wasn't prepared to spend that much but it was definitely needed given the state of things and they were very fast and efficient in their work. I would definitely recommend. They let me know what the cost would be for each item of service and given the work needed they were wonderful!

Description of Work: Their services were used for a big deal for a seasonal heating/AC tune up.

Description of Work: The technician was very good , showed up on time , was friendly , & went over everything with me & even told me things I never knew about my unit . I would call them again !

Description of Work: My closest friend who is disabled needed to have freon added to his A/C unit. John was unable to use his A/C at all and was sweltering in the heat. I called Diamond Quality Services as they had a coupon for a discount at the time. The woman to whom I spoke on the phone (the owner) went out of her way to be helpful. When I explained the circumstances she told me that if my friend could wait two days, there would be a new offer specific to freon and much more affordable. At the time I was broke; nonetheless I could not let my friend suffer in the heat. He had no trouble with the two day wait as I had to pull out all the stops to persuade him to let me pay for this on his behalf. I printed the coupon in the morning of the day it was issued; the owner had pencilled in an appt at the time I called. John was relaxing in the comfort of his air conditioned home by the end of the same day. John was very pleased with the technician who performed the service. This is the first time i have reviewed a vendor (shame on me). By and large I find customer service to be abysmal. My experience with Diamond Quality Services was an epiphany in customer service.

Description of Work: The technician evaluated and tuned up the furnace.

Description of Work: I purchased a 'Big Deal' for furnace inspection. As far as I know, the quality of the work was good. I did, however, for the first time since purchasing my house in 1998, accompany the repairman into the attic. I asked a number of general questions and the worker was very polite and answered everything in easy to understand terms. The only thing that kind of surprised me was that although he inspected the intake register, he didn't bring a new filter. But it didn't matter because I always have a supply of my own and had always refused the ones the company I had previously used offered. So to the best of my limited knowledge, I give this company an A.

Description of Work: Furnace maintenance. Only negative was that they suggested further work be done and were going to send me photos, details, and itemized list of costs. However I never received this email/information.

Description of Work: I was in the midst of selling a home and they gave prompt service. They checked both my air conditioning and heating. I was very pleased with their service. Nice people to deal with.

Description of Work: I purchased a big deal for an Air Duct System Inspection, Cleaning and Sanitizing.

Description of Work: The work was performed in my attic so it's difficult to give a fear assessment on the technician's performance. However, I was able to rate the other areas

Description of Work: Maintenance and check up for AC. Service person was very professional, answered all of our questions and got the job done. He was very thorough. Would definitely use this firm again.

Description of Work: We purchased two UV air purifier units, then had Diamond do a periodic checkup of our AC units. One of them was found leaking sowe had it replaced on warranty. Service was complete, professional, and agreeable.

Description of Work: Furnace & vent check

Description of Work: We had 3 bids for air conditioner replacements and chose Diamond Services. They were very reasonably priced and did the work when promised. Everyone was friendly and knew what they were doing. We will use them again.

Description of Work: Thoroughly checked out my heating/air conditioner unit. Very prompt and professional.

Description of Work: inspected furnace in preparation for fall use.

Description of Work: Annual maintenance of two air conditioner units for summer season. They did quality work.

Description of Work: They insisted it takes at least one hour assessing the system before giving me an estimate. I agreed and I squeezed 2 hours (added 1hr for driving from/to office) from a very busy schedule. I requested to be punctual. At the time, he didn't show up, instead called me saying "45 min away". I thanked him but said "no thanks". Probably I trusted the Angie's list too much - that is my mistake but from my experience I would say they are arrogant, inflexible and not punctual.

Description of Work: I purchased a Big Deal for air conditioning services, and they've been out a few times. The service has been very good overall!