Diamond Quality Services

Description of Work: A number of years ago I bought an air conditioner and furnace from this business. Several warranty issues arose and all were corrected quickly. This time it was not warranty but my air conditioner failed on a very warm night. The owner himself said he would work me in and showed up by about 3:00pm and got it fixed. About an hour later we noted the unit was not working as well as it should. Called the owner. He said he would be back by about 7:30 pm. He did find the newer problem and we were back in a nice cool house that evening.

Description of Work: Fixed ac

Description of Work: .

Description of Work: Cleaned units

Description of Work: Replaced evaporator coil on HVAC unit

Description of Work: Energy Audit

Description of Work: I explained during phone call to Peggi that I needed technician ASAP (as soon as possible) to repair a serious leak from my inside unit. Peggi confirmed that technician would call me about 1 hour before arriving. Technician called me around 9 PM to confirm his pending arrival, but I never heard from him after that. The next morning Peggi called me to tell me technician (Scott) worked until after midnight the night before and it would be Monday before he could get to me. I told Peggi that was not satisfactory because of the leak. I then called another company, they arrived within 30 minutes and fixed the problem.

Description of Work: They were several hours late although we had received a call saying they were running late. However, it was after 8:00 pm when they arrived. They replaced a part for $198 but did not show us the part. They showed a picture which they said was our blown capacitor. I realize it was very hot in our attic and I felt badly about that. However, at the time we placed our order for the Angie's List special ($49) our air conditioning was still working. We purchased the special offer because the a/c was dripping water from our attic via a pipe designed for a/c overflow. By the time they arrived, the air conditioning was no longer working. Peggy was the person that we dealt with and she kept us informed about the creeping delay. However I am frustrated that it took until evening for them to arrive. Perhaps if they had come at the time originally scheduled, our a/c would not have blown an expensive part. By the time the a/c stopped working it was too late to try to find another repair company.

Description of Work: They were very late. They replaced a $200 part and did not show us the part, only a picture on their phone of what the blown capacitor looked like. If they took it out of the a/c and took it away with them. Why show us only a picture. At the time, I was very hot and tired having been without a/c for several hours. If they had come when scheduled, the a/c was still working at that time. What started out as a dripping overflow drain onto the patio turned into a blown capacitor 7 or 8 hours later.

Description of Work: AC sounded like a train going thru the house, needed new fan and motor |

Description of Work: Bought deal for AC tune up to prepare for Texas summer and avoid emergency service. Tech came out and did his work. As soon as he left the AC started blowing hot air. I called multiple times to get a tech back no one answered. Update: tech was reached and came back out to fix problem. Still not thrilled with the response time. Changed rating to reflect new information.

Description of Work: Have use Diamond many times and they put in our April Air several years ago. |Always prompt and reasonable.

Description of Work: They inspected two ac units and gave positive feedback and advice regarding flushing condensation lines . They were very professional, thorough, and explained everything I asked.

Description of Work: This is the second time we have used Diamond Quality Services. Our previous experience was excellent. This time my husband requested a service call to evaluate an air conditioning unit which had ceased to function properly. Within an hour or two the office called to ask whether Scott, the owner, could come by in a half an hour or so. He arrived punctually and proceeded, in a very courteous and competent manner, to diagnose the problem. He then replaced a capacitor chip and the engine that starts the fan on the external unit. The repair was taken care of that afternoon and the unit has been functioning properly since. Having had numerous bad experiences with other air conditioning companies, I will not hesitate to call Diamond Quality again.

Description of Work: fine no problem

Description of Work: Brandon and Rita were awesome! Easy to book appointment, showed up on time, didn't try to push unnecessary repairs. Honest and easy to do business with.

Description of Work: Arrived on time and informed us that our air ducts did not need to be cleaned. Took pictures while in the attic and showed them to us. Very professional and also helped us to know what type of filter to purchase for our new home.

Description of Work: Amazing experience! I couldn't ask for more - on time, professional, reasonably priced, and they got to me in what I considered emergency situations - TWICE on different occasions. I would recommend Diamond to anyone, anytime!

Description of Work: They only had to repair 1 sprinkler head. Everything else in my system was in good working order. The owner, Israel Solis & his assistant personally came out to do an excellent job quickly & efficiently.

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Description of Work: Air conditioner tune-up for 2 units. They were pleasant and punctual. Everything was good, and they charged me what they promised ahead of time. Would use again.

Description of Work: They came out for annual maintenance on our 3 units. These guys were through, clean, polite, they had to leave and come back to finish. We are putting our house on the market and they went above and beyond and would recommend them over anyone I have ever used in the last 5 years and we have our units maintained annually.

Description of Work: Warranty work in furnace