Diamond Quality Services

Perfectly. Very nice and communicative tech.

The technicians were very courteous, and helped me figure out how my HVAC system was set up. Unfortunately, when the unit failed to work the next time I needed it, the office was unresponsive to my calls for additional service. That is the only reason I am giving them "C's across the board.

The owner's son came out to see why my unit stopped cooling. They had coupons advertised and he worked with me to make sure I chose the right one for the service I ended up needing. This was so nice of him because he spent time diagnosing the problem first! Service oriented businesses never do that! And he actually spent an extra 15 min explaining how I could avoid the problem in the future. When I first saw him, I was worried about how young he looked. But he was a true professional, and he took pride in the work he did. He was also so compassionate, because I asked him about an unrelated problem on his way out, and he stopped to fix that too! This company has my loyalty and especially the owner's son!

There were two technicians. They were good. They were not very informative on what they did.

Provider took his shoes off when entering the house - very professional. Prompt, couteous, responsive, professional.

Replaced the heating unit in the attic that had been there since 1979 and the AC unit outside. Arrived early in the morning and worked and finished up around 10 PM. They are a great group of people to work with.

It went great. The called within 12 hours of my purchase and scheduled for a time that worked for both of us. The tech was on time, checked everything out in about an hour.

Purchased deal and the company responded the next day with a date and time for services. I agreed and took off work to be home for services. The technician did not show up and did not call to say they would not be here. I called Diamond Quality Services two hours after the appointment time and was told that the technician should be here. I know they should be here but they are not. They then rescheduled me for the following week. I took the afternoon off work again. To my surprise, once again no one showed up or even called to tell me they would not be able to make it. I called Diamond Quality Services the next day to be told that it was the technicians fault the first time because they did not look at their schedule. My question was did he make it to his other appointments because if he did then I know he look at his schedule. They then told me the reason that they did not show up the second time was because he forgot to schedule it. I would think that after the first mistake they would have insured that it would not happen again. Company pushed blame off on to technician. Take responsibility for your actions. I would not recommend this company and will never attempt to use them again.

When I signed up with Angie's List for the $69.00 credit, they were very prompt in responding. Scheduled an estimate date and time right away. Cale showed up right on time and explained everything they would do in detail and gave us a written proposal. We then scheduled a service date and Mike was prompt and on time to complete the service. He was very professional, neat, and cleaned everything up when done.

This was a $79 big deal purchase. I was not particularly pleased with them because I had to bring someone else out here not more than a few months after that. The other company ended up putting a lot more Freon in the deal and I felt more comfortable with them. It was a fair price for what they did, if they did it. I am not they even did anything. I actually had to wait a long time for them to come out here because they canceled. Then they had to reschedule. It took them a week to get out here. When they finally did agree they showed up when they were supposed to. They were professional.

SO happy to find a service that actually inspects and adjusts the system I have. Up till now I had been having nightmares as one heating service company after another charged me to come to the house, then, instead of dealing with my complaint--the furnace made a funny sound when it came on--they tried to hard-sell me a brand new system. ONLY Diamond sent technicians who inspected the system, then adjusted it so that it ran the way it was supposed to. Will never again call anyone else for my heating/AC needs!

The serviceman was prompt and polite. A few weeks later when we used the furnace for the first time, the thermostat was not functioning properly. We called and the gentleman came out and spent over two hours working on the thermostat at no extra charge. Great service

I called Scott for issues with my heating system. He was very prompt and honest. Highly recommend this company.

Scott showed up at 945 am as promised. He was very professional and completed the repair in good time. Great service would definitely recommend.

Initial appointment was rescheduled by Diamond, but only an hour an a half later then originally scheduled. Scott arrived and was very polite and professional. He quickly determined the issue but indicated the replacement part was not available and would have to return the next day. He returned the next day with part and installed it. While it was an easy fix and an inexpensive part, the cost was some what justified by the fact he had to go purchase the part from another vendor. I have an aging AC/Furnace which has had intermittent issues in the past. Scott's professionalism impressed me and I would recommend him to others and plan on making him my first call on AC/Furnace issues in the future. Thank you Scott!

Perfect. Right on time and thoroughly checked out my old system. I feel confident now that it is safe for another winter.

When they showed up, they said I had a small leak somewhere and everything was fine. They said it would probably take about 2 years before it would leak out and they didn't need to do anything more. They fixed the problem for the immediate deal and when I spoke to him on the phone asking him why it was leaking, he said it would take multiple hours. He added that he couldn't do it that moment and would have to come back for another service call. He seemed to be doing minimal work for what he was paid for and his service only lasted me a month. A month later, we had the same problem and we ended up calling a different company to fix the Freon leak which was very visible. We haven't had any problem since then.

The technician arrived on time and proceeded to carried out inspecting the AC equipment at the attic. He then went to inspect the compressor and determined the unit was low on freon and also recommended to hose clean the compressor. He end up adding one pound of freon and hosed clean the compressor unit. I thought the hosing clean of the compressor for $ 80 was excessive (took less then 15 min) and the one pound of freon for $75 was also excessive.

They did a great job. They were also very courteous. Overall it was a real good experience

This was my second time using Diamond Quality after getting their name for Angie's List. I was impressed with the service in both instances. Michelle in dispatch is friendly, courteous, and anxious to help you get an appointment set for service as quickly as possible. She makes a great first impression for the company. Cale performed quality maintenance on both my air and heating units. He is professional, courteous, and friendly. He takes time to explained any questions you may have. Mike came with Cale on this service call, and he was professional, courteous, and friendly too. Mike gave me helpful information regarding my filters. Diamond Quality is a company with great employees that not only do a good job, but are a pleasure to deal with. I highly recommend this company.

The fan on the thermostat kept running after the air was turned off Sunday morning for another couple of hours. The initial check was just on the heater but when they came and turned the heat on the fan ran and would take a few minutes to cut off and was not kicking the heater on. So they went and picked up a thermostat and replaced it. They were professional, courteous and even early for their appointment.

After 4 phone calls, none of which were answered, I asked for a refund. I would never use this provider again

The guys that came out were friendly, professional, and did a great job.

Best contractor I have ever dealt with. He was able to explain the issues and solutions effectively and worked with me to determine the right path for me.

They came and just looked at it and told me what I needed. They gave me an estimate on a new unit. They didn't charge me anything. They just looked at it and left. They were okay.