Diamond Quality Services

Cale was here right on time and fixed what was wrong. It is an older system and a couple of parts had to be replaced. The Diamond advantage Plan saved me money and I am very pleased with this company and their employees.

Great! They were timely, professional & did a great job. They found one part that needed repair (run capacitor) and did a great job explaining the repair as well. I have also gotten a quote from them (as well as other companies) for a new AC unit on another occasion, and we plan to use them when we take that plunge. The owner is very genuine and honest, and I look forward to giving him our business in the future.

Excellent job will use them next time.

The morning of the scheduled visit, they called me to ask me if we can change the time as they had another job they needed to do. I replied that I took the day off of work to meet them and I could not support a change. They said they would call me back. I never got a call back and nobody showed up.

They responded to me on Angie's List on a Sunday night at like midnight and had someone out in 12 hours. They were very considerate of my financial situations and seemed dedicated to helping me get the max life I could out of these old units. I signed up for their annual maintenance plan and don't plan on calling anyone else for my HVAC needs. I couldn't have asked for better service.

They are very knowledgeable about what they do and very thorough. They are willing to go to great lengths to make sure the customer is satisfied.

The job went very smoothly and the team did a great job. It was a large job replacing my entire duct work, suspending the new duct work, adding several new vents and duct run to my master, along with plenums. All of the work completed was in order to improve my air flow and efficiency. From the free duct work inspection, receiving the estimate for work, scheduling the work, and the complete installation was all professionally completed in a reasonable amount of time.

The guy was great and punctual. It turned out to be less of a tune up and more of a diagnostic trip with a repair sales pitch. The quotes seemed super high - $2800 for a 'not guaranteed' coil replacement and $9k for a 4 ton unit. Those prices seem pretty high, and I felt disappointed that no real tune up occurred. As it is, I know that my coils need cleaning. I wish they would have quoted me for doing that service, but I think it's too small to keep them interested.

UPDATED REVIEW: Well, I first thought this company had given me a solid information. They told me I needed 4 lbs of Freon and that I needed to replace my AC unit. I chose not to get the Freon because I didn't want to pay that kind of money, if I needed to replace the unit. But after having a couple of other AC vendors come out to check my unit, they told me that I was only down 1 pound of Freon (which I could have gotten from this offer, if they were truthful) and that I just needed to tighten some valves, to stop the leakage. One guy that I had come out actually showed me the gauges hooked to the unit, so I could actually see the amounts and temperature of the unit, so I knew he was being truthful. I am disappointed with the service of this vendor. I will not hire again and will most likely rely on reviews outside of Angie's List to determine the reputation of a vendor. I basically paid $99 for something and because I was led to believe the Freon would be a very temporary fix and would have to pay several hundred dollars to get more of it, I did not get it, when this issue could have been easily resolved by the 1 pound of Freon that came with the offer.

They do our check ups and service calls. There is one or two people come out to complete the work. It takes them an hour. They're great it's one worker I have all the time.

The motor went out on Friday. My only complaint is they don't work weekends so even though they had they part we didn't get it fixed until Monday afternoon....Not kewl.

It was great from beginning to end. Scott was courteous, professional, punctual, and knowledgeable. He went above and beyond to keep my family comfortable in the summer heat. We really appreciate him.

Everything went fine but I did have to remind them that they had forgotten to replace some ceiling insulation that they had moved after I inspected the work.

I found Diamond Quality Services through Angie's List. They were here February 14th of 2017. The one duct was in a real hard place where I had a hard time changing filters, I had to get a high step ladder, and they moved it to another area for return air, for it to be more easy for me to change filters every three months. Total cost was $975. The workers were friendly and professional. There was a couple of things that I had to mention to them, you know as far as things they overlooked. One of them was that they forgot to put the insulation back they had moved. They had to come back for something else and I told them about it and they fixed that. They should have caught that. They left the area clean when they were done with the work.

I called Diamond Quality to report the problem. the dispatcher forwarded my call the Cale, the tech. Cale told me he could be there around 3pm. DQ called back saying he was running early and would it be ok for him to come by at 2. Cale then called to say he would be there in 25 minutes. He quickly diagnosed the problem as a bad start capacitor. He also said it was about a pound low on freon. He worked quickly to repair the problem, was timely, and professional. Cale answered all my questions. I would use them again

Arrived on time, police, work done quickly, no problems

Excellent services. Our technician was right on time. He was here for about an hour but discovered that a bit of mud was clogging a valve that he initially thought needed repair. He knocked the mud off and the unit worked! He only charged a visit fee when he could have told me he had repaired it! So professional, honest, punctual and nice.

Scheduled for Friday and technician never called or showed up. Tried calling the main telephone listed on the Angie's List and left two voicemails. I called again the following week and finally reached someone and they said their phone and internet have been having issues. Would not recommend.

The valve would randomly start working and stop working. The first time I called them out, it started working when they arrived. They couldn't find the issue, but said if it happened again to call them and they would come back out at no extra charge. And they did! These people are great. Everyone from receptionist to technicians were friendly, thoughtful and courteous.

They charged only labor as the part was under warranty. They some extra for me. They made sure everything was done correctly by contacting the manufacturer because the design had changed after the fact. They didn't charge me any extra. They get an "A" across the board.

This was a $5400 job. They're price and professionalism was hands down, better than anyone. They came in $2000 less expensive than the next bid. Very professional. A's across the board.

OK, I guess. I'm not sure that the units in the attic were thoroughly checked as not a lot of time was spent up in the attic. The outside units were checked. He indicated that one of the outside units had a capacitor that was out of spec range and keeping the unit from performing optimally. The charge to replace it was $200. I had him replace it, though it seemed rather expensive for a capacitor. I did not notice any improvement in the cooling after the repair. As I was skeptical about the capacitor in the first place, I felt more so after I experienced no improvement in performance from the unit.

He did the good job at first sight. Later, the repaired portion shows different color than the rest of the tub. Contacted the vendor and complained but he said it is the light caused the different look. I do not agree.....

The tuneup showed that the system was very low on refrigerant. After adding 6 lbs the technician did not want to add more if there was a bad enough leak, just to have it leak back out. He suggested that I have a leak test done. So one was scheduled. The leak test did not indicate a leak at all and he felt that someone may have removed the refrigerant while the house was vacant. Both technicians showed concern for the customer and to keep costs low by not doing work that would not produce a better outcome. I give them an A+ for that. While the cost of this service might seem high the majority of the cost is for the refrigerant that was added at over $100/lb.

Same day service. Cale arrived to the appointment early. (He called ahead to ensure I would be home). He was friendly and knowledgeable. He completed services in a timely manner. He happily answered questions. Price was very reasonable. Will call again. Two thumbs up.