Diamond Quality Services

It went very well. I was very pleased with the service and their reliability. They were very upfront with just what we needed. They came out within a couple of days after I purchased the deal. I was very happy with them but it wasn't a wonderful, life-changing experience. From my experiences, they are reliable. They seem to be very honest. They give you a straight deal.

Scott did a great time, even though he had to come back several times for additional issues. He stayed with it until everything was running smoothly.

Went well. Very responsive and did a thorough job.

The phone call went really well, the woman (I unfortunately don't recall her name, but she was a hoot), was professional and very nice to work with. When the service techs arrived, they arrived on time, introduced themselves and removed their shoes when entering my home. I told them about the master bedroom not keeping up with the heat of the day and they starting searching. It took them less than 5 minutes to find the problem, the A/C unit in the attic that covers the floor that bedroom is on was missing it's filter door, thus causing the unit to try and cool air from the attic instead of cooling air from inside the home. Once they showed me what it looked like from the other unit, I remember when moving in we found something in a closet that looked just like it. They installed the door, completed the system audit and said everything else is working just fine. The room now mostly keeps up with the heat of the day, much better than it was. I would absolutely recommend this company to others.

The provider was responsive to initial phone call to set up estimate. Provider arrived on time and was very knowledgable. I really liked his rationale for his recommendations to help insulate our house. He concluded the appointment promising an email in 1-2 days with the detailed estimate. Two weeks passed I never heard a word from him. I called the dispatch number the morning of 9/11, was promised a return call that day once the provider was reached as well as the promised estimate. Never heard back from anyone, never received an email. At this point even though we would have liked to use the provider, we will go elsewhere for the service. Very disappointed in the lack of follow through, did not expect that given the quality of the initial interaction. UPDATED IN REPSONSE TO PROVIDER'S POST: There was no verbal agreement between the provider and myself that cost was beyond our budget at the time of the estimate. I asked for a written estimate for both services, stating we would choose between the two options. The provider was very clear that he would email that to me, even verifying my email address before he left. As to the phone call on 9/11, I was promised a same day return call by the dispatcher on the phone. I did not ask for that but was told by the dispatcher that someone would get back to me that same day to make sure this was handled. She told me she was setting a reminder for herself for the end of the day so she would be sure to update me on the progress before close of business that day. My expectations for follow through were set directly by the provider.

He did a thorough inspection. he was punctual he answered all questions

Provider was on time. Checked the A/c unit which was not running. He found the capacitor went bad. I asked him to replace it and he replaced it. I was charged for parts + labor (service fee) = 199 + 79 = 278 The main problem with the provider is the pricing of their parts. They charged me $199 for a capacitor which costs around $25-$80 in the market. A simple online search will show the price. This is a rip-off. The only reason Scott could give for their pricing is that they are charging this as an overhead for their "marketing", "stocking"... I cannot understand an 120-170 overhead on parts. This is a rip-off. Scott and his company can easily say that I could have chosen not to go with their capacitor and could have bought my own. That is true, but the point is their company is charging exorbitantly high price for their parts. I called them to have the AC fixed and not to have a diagnostic check and obviously this provider is taking undue advantage of the time constraints that customers usually are in this type of situations.

It could not have gone better. Everything was explained clearly, done professionally, and repaired.

Scott is very professional. Knows his business. Would use him again.

Prompt response. Had to move the original appointment, but was prompt, courteous and professional. Cost much more than the Angie's List special rate due to other issues.

Did not complete job left without adding the 1 pound of refrigerant had to pay someone else to come out and add 3 pounds , he proposed some work that needed to be done prior to finishing the job that was incorrect , even though he was friendly it would've been nice to get what I paid for.

Our son has a house just 3 years old and while the AC was under warranty last year he called and the installers said it was fine. It went out and when he called back they told him it was no longer under warranty and it would be a couple months before they could come out. Another company said it would be a few weeks. So I called Diamond and they came out the same day and had it up and running in no time. I really appreciate their quick response with how hot it was and I will use this company the next time I have a need.

The service went well the technician was focused, professional and courteous. He completed his job and I am back in my home enjoying my air conditioning.

I think Scott at Diamond Quality is one of the best HVAC people in the metroplex. I've used him many times over the years. He is polite, thorough, smart, and very reasonable. On this job I had a unit that had a coil leak. I had another firm take one look at it and say, "nope you need a new unit" claiming that a new coil for my unit was unavailable anywhere. Scott was able to find one in 10 min, giving me the option to replace the coil, potentially saving me thousands. I ultimately decided to replace the whole system, but that was my choice. Scott always does right by the customer and in 5 years of using him I have never felt overcharged. Highly recommended.

These people have the right technology to be able to correctly charge an A/C system. Other providers I've used in the past haven't invested in the newer technologies and have messed up my A/C units before. So I've used Diamond before to charge my A/C unit, and this time as well they charged it with the proper amount, and the system cools well. My problem with this time was that I paid a $50 "diagnostic fee" (their term) but they didn't come into the house to check anything. Granted, I told them up front I knew it needed a charge, and that's exactly what they came and did, but I was told I had to pay the diagnostic fee anyway. At the end I asked if they would come inside and check the temperature of the air coming out of the vents, but they said they didn't have that equipment on the truck that day, which I found odd considering they're an HVAC company. So in the end I felt like they did a good job but I paid a "diagnostic fee" that didn't get used.

They fit me in right a way...same day! Tech was right on time... quickly identified problem, had part on truck, replaced and verified fix!

The service was great and I would use this provider again in future.

Well, first I had forgotten to leave my phone number, so they kindly tracked me down. Next, they weren't going to be able to come until after July 4th weekend and I was concerned that with the overflow drain dripping, the a/c wouldn't make it through the weekend. So they did some adjusting and came to see me early. My only complaint would be that the $49 prepay diagnostic service did not apply to the service. That being said, we were only charged an additional $125.00 for the drain cleaning.

Probably would have been a better deal had I had something wrong with our A/C; but I feel kind of like I paid $80 for someone to come over and up-sell me. Maybe I came into this with higher expectations when I bought a "tune-up" deal; but when I think tune-up, I was expecting filters to be washed, knobs to be turned...something to optimize it, make it colder, more efficient, something. Maybe this deal should have been labeled *$80 for A/C inspection* and I wouldn't have left with a bad taste in my mouth. The guy who came over was on time, prompt, professional; no problems communicating with the company. Just set my expectations too high.

The main dispatch lady isn?t polite and didn?t care at all that I waited an entire week in the middle of July for service. She was irritated with me when I mentioned additional repairs. I wanted to figure something out and maybe use the amount paid for repairs, but she was very unhelpful. However, the technician was really nice.

This is a difficult review to write and I don't usually have any problem writing reviews so, let's just do this on the pros and cons PROS: * They were very responsive, which I didn't expect during the heat of summer * At first they said it would be 9 days before they'd get to our order. I wasn't too surprised but then she asked, "Are you having an issue with the unit"? I replied that it wasn't an emergency but the AC just isn't keeping up with the heat. Set the therm at 78 and during the hottest part of the day it might slowly climb up to 79 or so. She said she's see what she could do and promised to call me right back. She did and squeezed me in 4 days later. Impressive and excellent customer service! * Tech did indeed give me a 30-minute heads-up that he was on his way. Very helpful - I was able to go to work, come home and go back. * Tech was very punctual - the window was 10a - 11a (VERY rare to get a 1-hour window - another huge plus) * Tech was very friendly, pleasant and willing to explain what he was doing. * Tech seemed thorough in what all he was checking on the tune-up part Now for the CONS: * Tech was extremely young and inexperienced. As such some of the info he gave me just did not add up, at all. Example: He tried to convince me that installing a replacement system, whenever I wanted to do that, is more efficient if put in the attic. NO way this is true. At the end when he was testing temperature of output versus temp at the cold-air return he said it needed to be 15-degree difference. Flash alert: If the unit is in the attic where the temp is easily 120 in the summer does this mean the temp of the air at the registers is acceptable at 105 degrees? Another: Tech guessed at the age of the unit instead of taking my word for it that I had been given the exact age by a close friend that owned his own HVAC company for 30 years. I felt like he was just trying to sound like he knew what he was talking about versus really looking it up or just telling me he doesn't know. * Second Con and reason I gave a "C" on quality: He said it only needed 1/2 of freon and, in the end, my AC is not working any better. Yes, the temp at cold air return is 18 degrees wamer than what is coming out of the registers closest to the unit but - this AC used to keep up when temps outside were only in the high 90's. Only once it got up to over 101 did it start to lose ground. So how is this? He said everything on the tune-up end looked great - contacts barely pitted, all electric checks were good, everything is great...except it's not as cold as it was, even last summer. I did put I would use them again but I'm not positive I would. They had a lot of positives but if the end result is that you're no better off than before, what now? You decide. Am I being picky? Don't know. UPDATE: Shocking to me, they called and asked to come back and double-check the first technicians work. This time it was the owner! Now, that is service!! In the end, he spent a LOT of time educating me on all of the points I had questions about ... the young fella was spot-on.

My husband did some research and concluded that the capacitor must be broken. So we purchased a new one for $20. Since my husband did not have all the needed material to replace it and we already had scheduled the appointment we thought changing the capacitor might not be too expensive, max 100% more than the $20 we paid. It took the tech about 10 min to do the job. What a surprise as he quoted us $199. We asked him how that could be. He said we need to keep these parts in our track. At the end he gave us a 10% discount. We think that the price for something simple and inexpensive like this is a compete rip-off.

If you're going to offer a really great SPECIAL on Angie's List for $79 for a tune-up and a free pound of refrigerant - make sure you have the staff to support such an offer!!! When I called Diamond Quality Services today (Jul 17) to set up an appt, I was told the earliest date a technician could arrive was to manage my A/C problem was July 28 (12 day waiting period). Two weeks is completely UNACCEPTABLE (The Diamond rep argued 12 days is not two weeks) nonetheless, 12 days is NOT an acceptable time-frame to have a technician come repair ones' A/C. Diamond should either add a disclaimer stating there is a VERY LENGTHY 12 day (or more) waiting period for this offer or remove it!! I Instead called (the VERY reliable) Frymire HVAC, they're coming out tomorrow afternoon (Jul18) to service the faulty unit. . . and they're ALSO are providing a special offer!!! Buyer beware, if it LQQks to good to be true, it usually is!! Just SAY NO to Diamond (not so) Quality Services!!!

Excellent service provider and we will definitely use them again for our HVAC service needs.

the technician called to let me know that he was delayed a little on his current job and would be there a little later which I appreciated so that I was sitting there waiting for him to show up. After arriving, the technician determined my freon level was low and put two pounds into my system. Afterwards, the indications were that the system still wasn't right. He determined that the coil was still probably frozen, so he told me to leave the fan running to defrost the coil and that he would return in a couple of hours after his next service call. He called approx 2 hours later to inform me he was on his way back, which I definitely appreciated. Upon arriving, he hooked his equipment up again and verified that the system was running optimally once again. Diamond Quality Services are the best! They are punctual, professional, courteous, and charge a fair price! I highly recommend them for all of your ac and heating needs.