Geek On The Go - On Site Computer Tech Support

If you are looking for a great Computer repair service, check out DFW Geek On The Go, http://www.dfwgeekonthego.com/, James Duncan in Dallas, TX. Very personal customer service, knowledge and reasonable costs. I love doing business with local independent businesses and James is great! I run my own Recruiting Firm, TMS Recruiting and my hard drive indicated it was going to fail after I ran some diagnostic tests and realized I had to act fast. I called James at DFW Geek On The Go on Saturday and left a message, got a call back the same day and made an appointment for Monday morning to have James come to my home office and work on my laptop. I had previously called another IT repair chain but the costs were not only high but turn around time was 3-5 days and running my own Recruiting business, I couldn't afford to be with out my Laptop for up to 4 days. When I read the reviews about DFW Geek On The Go on Angie's list, I was pleased to find that local, great customer service still exists and the results were so cost effective. James took all the necessary information from me on Saturday, purchased a new hard drive for me so I didn't have to, showed up on Monday morning as promised with the new hard drive and was able to clone my old hard drive to my new one, ran tests to make sure all was working well and was in and out of my home office in around 2.5 hours. I didn't have to leave my home office and I was up and running again as if I hadn't missed a beat. Great job and reasonable costs. I will definitely use DFW Geek On The Go the next time I have any IT related issues and will recommend them to my friends and colleagues!

I only had about 2 GB of space available on my MacBook Pro, so it was not performing properly. I had about 4K pictures and videos that were taking up massive space on my hard drive. I purchased a network external hard drive, however it was not communicating with my computer and I could not transfer the photos and videos to the external drive. James helped set up the external drive and got the ball rolling on transferring about 20GB worth of pictures and videos to free up space. He was very knowledgable and patient. I have already passed along his card to friends and family. I highly recommend him!

James Duncan arrived timely, worked efficiently and was an excellent instructor.

Very well. Arrived on time. Assessed problem with printer immediately. Cleaned & tuned laptop. Connected wireless printer. Showed me how to clean & tune my own computer on a monthly basis. Has capacity on his cell phone for a credit card. Very quick.

James was great. - told me clicking sound was a dying hard drive. took my computer - bought a new drive - backed up everything and reinstalled my data on new drive. He would have brought it back the same day, but at 4pm, I told him it could wait until next day as traffic is terrible and he was coming across town. I am so happy to have someone I can call and know my computer will be fixed and up an running ASAP. Highly recommend!!!!.

I called James on Wednesday and we scheduled a meeting on Fricay. Something came up at the last minute and James was very accomodating. Now, less than 48 hours from making the call everything is working great@@@

My wife died recently and I have been trying to coordinate and sync her iPad, iMac, Kindle and so on with my iMac, Macbook, iPad mini and iPhone. It was just too much for me to manage, given the press of other events. I found Mr. Duncan here on Angie's list and made an appointment. He showed up on time, took time to understand my rather jumbled explanations, and proceeded to put everything in order. As a fillip he installed a clever bookmark sync app and recommended another. It was altogether a very satisfying experience.

I had issues with 2 laptops and a desktop unit for quite some time. I had some experienced, tech savvy family members try to resolve the issues to no avail. Called Geek on the Go and Mr. Duncan quickly responded and set an appointment. He was prompt, professional and was able to resolve all issues with all devices. Although it took some time, he was able to de-install some corrupt programs and then installed a free virus protection software on 2 of the units. Everything has been working wonderfully! I have used one other computer service and would highly recommend Mr. Duncan over the other service! Great Job! Karyn Farthing, Sachse, TX

I e-mailed Mr. Duncan late one night and he called promptly the next morning and we set an appointment for the next business day. He cleaned out several trojans that were hi-jacking my computer, causing it to run slowly, ran a virus scan stronger than what I have and checked for available space and other problems. He is very knowledgable, calm and professional. He also explained how to set up my new printer and that I would need to get an OS upgrade soon. I would recommend him to anyone looking for computer help. My cat came out to greet him and he never does this with anyone else. Cat made sure there were no extra "mousies" in his briefcase too.

Mr. Duncan was professional and knowledgeable and offered various solutions. Ultimately it was determined that is was cost prohibitive to try and clone the HD over to a new one due to the unknowns of whether the existing HD would survive the clone process.

The W key on my keyboard had been sticking for months. I had tried to clean it multiple times which helped for a little while, then it went back to sticking. Finally, while cleaning, the key broke off and the area beneath the key was unresponsive. I was afraid that I might just have to get a new laptop at a time when I really didn't want to have to do so. However, when I called James, he put me at ease and let me know that it would simply be a matter of replacing the keyboard. He went out of his way to look around town to find a local vendor that had the keyboard in order to reduce my down time. Within two days, he had a new keyboard purchased and installed on my laptop, quickly, efficiently, and affordably. I will be using James in the future and I have no problem recommending Geek on the Go to others!

Very smooth process. James returned my call within 24 hours and we were able to set an appointment within the week.

He did a good job but I did not get a receipt. He was pretty good at communicating with me and arranging service. The price was reasonable and he got back to me in a reasonable amount of time.

AWESOME! After the visit with the Geek Squad, and knowing my husband had lost a lot of business data and information that would take a very long time for us to research and re-create, I felt awful. Gave the hard drive to James and within a few hours - SCORE! What a relief to have the valuable information and know that it is backed up - James even set it up to save to the back-up drive on a regular basis - I hadn't been able to figure out how to do that. James is a life saver...or at least a computer and business saver!

Mr Duncan arrived approximately on time, asked what problems I was having, and began work immediately. Even though I'm a "zero" when it comes to understanding computers, he was obviously very knowledgeable and professional. Explained why I was having some of the problems due to no longer available updates; why I would be forced to upgrade within a year or less. Fixed everything possible and explained why not on the impossible. I will definitely call him to set up new computer and transfer data from this old one. (This computer is actually only 2 yrs old; was built for me by FORMER computer tech as I wanted XP, but has been nothing but expensive trouble from day one.)

James was on time, professional, and Very smart! Great Service !!

I called James Duncan and told him what had happened to our computer. James came to the house and cleaned the nasty virus off our computer and got us up and running again in a short amount of time. We have called James a couple of other times with computer issues and highly recommend him to repair computer problems. James is very knowledgeable and arrives at your house when he says he will. Being knowledgeable and punctual is a big plus with me!

Came by, started immediately without wasting time, or running the clock, cleaned my computer, ran diagnostics, got it perforoming to optimum quality. Payment was made, gave me his card, and off he went. Has been in contact with me every since..

I found GEEK ON THE GO through use of Angie's list. James returned my call promptly, at which time an appointment time was determined. Arriving promptly at the appointment time, he appeared professional and was courteous. He worked quickly and quietly. The work place was left clean and neat. The price of the work was influenced by James minimum charge. I was satisfied, in every regard, with my experience with James Duncan at GEEK ON THE GO.

Everything was excellant and I highly recommend .

I was pleased with Mr. Duncan's assistance, fairness and professionalism. He helped me get a task done and went over it so I would be able to perform the procedure in the future.

James came to my home to work on a laptop and a desktop. I had been having problems with my computers running very slow and crashing so I purchased "System Mechanic" from Office Depot in the hope that this would solve my problems. Unfortunately, although it did seem to speed up the workings of the computers, it apparently changed some settings that resulted in my not being unable to connect to the internet wirelessly. This was with both computers. While attempting to find some settings on the laptop to repair this problem I got the computer to not work at all. James came in, diagnosed the problems and got both machines running like new. I WILL be using him again as well as recommending him to others.

James was here about two and a half hours and things went very well. He worked on two computers, removing several serious viruses & installed better virus protection on both. He was very professional in his work.

Mr. Duncan was very professional. I needed someone who know Windows 7; as old data was from W-XP. W-7 is very difficult to transfer saved files/addresses when installing any email program. The tech completed this task in a matter of minutes. No files were lost in the transfer process. I will use James again in the future.

Mr Duncan arrived on time and immediately began the procedure.Since these technicians charge by the hour, I was a bit dismayed when I realized it was well into the second hour before the job was completed. I was prepared to pay him for two hours, but he only charged me for one.