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E & M Home Service

Appliance Repair, Appliance Repair - Small, Heating and Air Conditioning,

About us

Additional Phone: (817) 566-4844 & (214) 221-3931 The E&M Home Service team will repair, install, restore and maintain the air conditioner/heater/furnace and appliances for your residence, rental property, or property being prepared for sale within the Dallas / Fort Worth Metroplex. We specialize in superior customer service. We have an online portal to make scheduling a breeze for those 'hard-to-reach' residents/tenants or those that just don't have time to make a phone call.. We have a female technician on staff that works with special situations such as new moms, seniors, and women who live alone. We do not charge extra for Saturday Service.

Business highlights

23 years of trusted experience

Services we offer

Air Conditioners, Heaters, Furnaces, Refrigerators, Freezers, Ice makers, Ice Dispensers, Disposals, Cook Tops, Wall Ovens, Beverage Centers, Dishwashers, Disposals, Ranges, Washers, Dryers, Wine Chillers, Vent-A-Hoods

Services we don't offer

TV's

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8183 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
4%
3
3%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 151-175 of 183 reviews

Margaret C.
08/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced control board in oven
Rating CategoryRating out of 5
Yes, I recommend this pro

Greg R.
08/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed a broken dishwasher drain hose.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Jorge V.
08/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Overall very happy with the work performed.
Rating CategoryRating out of 5
Yes, I recommend this pro

GREGORY G.
08/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jenny S.
08/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JACULYN M.
07/2015
5.0
small appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$49

Prakash T.
07/2015
5.0
appliance repair
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$49

Leilani N.
07/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Dryer making loud noise and they replaced a part. It went excellent. The dryer has been working exceptional since the repair job executed my E&M.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$194.85

Charles G.
07/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed my washer! Service was excellent!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

John F.
07/2015
3.0
appliance repair
  + -1 more
unknown
Description of Work: This service did not fit my needs. They are very difficult to contact. It took about 8 calls to talk to a person. They are not suitable for emergency work.

Rating CategoryRating out of 5
value
4.0
professionalism
2.0
responsiveness
1.0

$44

Linda T.
07/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced heating element in dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Nancy M.
07/2015
4.0
appliance repair
  + -1 more
unknown
Description of Work: Instead of trying to fix the old ice maker, they replaced it! Great call.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$175

William W.
07/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Brenda M.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced water/ice dispenser on Samsung refrigerator. Provided excellent service and got problem fixed right the first time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Kim S.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I called and made an appointment to have my refrigerator services and got a phone call from Lisa, one of their repair tech. She told me to take a picture of my refrigerator display and text her when I got home and she would call me back. As soon as she got the text she walked me through what I needed to do to reset my refrigerator. She stayed on the phone until we were sure it was working again. Will definitely call them again.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0


Lauren K.
05/2015
1.0
appliance repair
  + -1 more
unknown
Description of Work: They came out to fix my ice maker. When they came they said I needed a new motor. I paid for the service and part of what was to be fixed. The next time they came out they said they needed another part and would be back. After that they would not return my calls.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Mona L.
04/2015
5.0
appliance repair, small appliance repair
  + 0 more
unknown
Description of Work: We were very pleased with Lisa from E & Homes service. When we first contacted them by email they said they were backed up. However I called and they came out on Saturday to fix our refrigerator. Lisa was very knowledgable. After a few questions she brought out the right part necessary to fix the unit. Installed it quickly and even installed a new fan blade from her truck. Cost was reasonable and covered by six month warranty. I would definitely call Lisa in the future if I need any more home appliance repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Janet S.
04/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$360

Cathy M.
03/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced bad part in my washing machine. Eric came out, diagnosed the problem. It took a week to locate and get the part in but he came back out and installed within 30 minutes and all is back to normal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269

Jo-Ann F.
03/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rita S.
02/2015
1.0
appliance repair
  + -1 more
unknown
Description of Work: Company did not respond to request for service.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from E & M Home Service
Thank you for adding your review. Can you tell me when you requested service? I do not see any requests with your name and address and I'd like to address it with my team. Kindest regards, Lisa

Brian M.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I had a "gas" smell in my dryer. The repairman showed up on time. He evaluated the problem, explained what could be done and quoted a price. He handled the problem very quickly and efficiently. The overall professionalism was greatly appreciated.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DELLA B B.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: My 15 year old Kenmore electric dryer quit heating on Thurs, I called E&M that night, and Lisa came out Fri afternoon (Sears couldn't get out for five days!) She quickly diagnosed the problem, replaced a relay, and we were back in business. My old dryer is running better than new. She also checked out my 15 year old Kenmore washer which has been running sluggishly, making grinding sounds, and leaking oil. She thinks it could be the transmission or possibly just a coupling and is checking on availability of parts and cost to repair. Even tho replacing the transmission would be expensive we've decided to have the washer repaired rather than replace it. We know Lisa will have it running like new and with E&M's 6 month warranty it makes sense to us to keep our old appliances for a few more years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$146

Suzy C.
01/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Greg M.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Breath of fresh air in an industry of people who don't care, these folks care. I have used them and referred them. Strong recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Contact information

PO Box 450233, Garland, TX 75045

www.eandmhomeservice.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:30 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
TACLB4033E
Trade License Locale
STATE OF TEXAS
Trade License Authority
TEXAS DEPARTMENT OF LICENSING AND REGULATION
Trade License Expiration
03/17/2017

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Heating and Air Conditioning,
Appliance Sales and Installation

FAQ

E & M Home Service is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:30 AM - 5:00 PM

E & M Home Service accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, E & M Home Service does not offer free project estimates.
Yes, E & M Home Service offers eco-friendly accreditations.
Yes, E & M Home Service offers a 10% senior discount.
No, E & M Home Service does not offer emergency services.
Yes, E & M Home Service offers warranties.
E & M Home Service offers the following services: Air Conditioners, Heaters, Furnaces, Refrigerators, Freezers, Ice makers, Ice Dispensers, Disposals, Cook Tops, Wall Ovens, Beverage Centers, Dishwashers, Disposals, Ranges, Washers, Dryers, Wine Chillers, Vent-A-Hoods
TV's

Contact information

PO Box 450233, Garland, TX 75045

www.eandmhomeservice.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:30 AM - 5:00 PM