E & M Home Service

I CALLED AND DESCRIBED THE PROBLEM. THE LADY FELT IT WAS PROBABLY A WATER SUPPLY VALVE. THEY DIDN'T HAVE ONE, SO SHE SAID SHE WOULD ORDER ONE. IT WAS NO COST TO ME UNLESS IT WAS THE RIGHT PART. SHE ANTICIPATED 2 DAYS, SO I MADE THE APPOINTMENT. THEY CALLED A DAY EARLY, SAYING THEY HAD RECEIVED THE PART AND THAT THEY COULD COME BY THAT DAY, IF I WANTED. I AGREED. THE TECHNICIAN ARRIVED AS AGREED, AND DETERMINED THAT THE PART WAS WHAT IT NEEDED. HE REPLACED IT WITHIN 1/2 HOUR. HE WAS PERSONABLE, AND COURTEOUS. THE FEE WAS.$200.00.

Requested service to be done however the technicians for an LG refrigerator repair were booked up for the next 2 weeks. Despite not being able to come out and look at it, E&M were very helpful with suggestions on how to troubleshoot it based on the error code i gave them. Their response and professionalism was top notch! I eventually went with someone else due to the availability issue but I would go with them next time if something comes up.

Eric, the repair technician from E & M Home Service, arrived promptly and outlined several possible things that could cause the F9 error code and that it would be a process of elimination to determine the root cause. He started checking the fan and the filter behind it, which were the simplest, least expensive things to repair/replace. He found that the filter and the fan were coated with grease so they weren't providing sufficient ventilation. He replaced the filter & cleaned the fan, and so far the self-cleaning cycle runs to completion now. I appreciated the fact that Eric started with the simple, inexpensive fix, which turned out to be the solution. He was very professional and also very good about explaining what he was doing. I liked the fact that after he completed the repair & turned the power back on the oven, he also took time to verify that everything else was working correctly on my oven. Eric didn't have time to hang around for 4 hours while a full self-clean cycle ran to verify that his repair had fixed the F9 error code, so he asked me to run one that evening and call him the next day to let him know whether it ran OK or not. He was doubtful that his repair would fix it, but it ran successfully that evening and for 2 cycles since then.

Washer was too expensive to repair, so I bought a new one. I liked that the repairman (Eric) was honest when he said he could fix it, but it would cost as much as a new washer. The same repairman fixed the ice maker at the quoted price & even installed a new water hose I didn't expect. I was very satisfied with this company and would definitely hire them again.

Technician disassembled unit and declared that the sealed system (coils, condenser, etc.) was shot and would cost more to replace than the unit itself. So we need a new fridge. Nonetheless, the freezer continued to work and did get back down below zero. Tech had expressed dismay at how "fancy" and "complicated" our six-year-old GE unit was, and so since he sounded a bit intimidated by the whole thing, I sought a second opinion with a rival firm who agreed with my amateur diagnosis that the fan (and thermostat and damper, as it turned out) needed replacing. Which ended up being about $1500 less than I would have had to spend to replace an otherwise perfectly good/new unit.

After making an appointment and waiting over a week for their first available appointment the technician never showed up. I called and left a message to see if he was still coming that day. I received a call back from Lisa who stated they put me down for the wrong day (they had me on for tomorrow) but she would not be able to come until after 3pm today but would call me back when she was finished with her current repair. I never heard from her. I left a message around 6pm that day to see if she was still coming or if they were coming the next day but never heard back from them. I left several messages requesting a callback and asked if they were coming or if I needed to find someone else but I never got a call back. I have caller ID, call forwarding and my voice messages go to my email as well but I never got a call back from this company. In my opinion that is just plain rude and poor customer service. I moved items out of the way so they could work on the refrigerator and I removed items from the freezer, my husband took off work and we arranged our life to accommodate the appointment with them. They could at least contact us to let us know they are not coming.

E&M came out and diagnosed our problem. The technician walked us through the problem so we understood it fully and so we could make an educated decision about our remedy options.

Washing machine was leaking water in front, we suspected water pump unaware how expensive it would be, but we knew we did not want to buy a new washer at this time. Called, scheduled for following day, arrived on time, diagnosed problem within 5 minutes, replaced water pump and machine is working perfectly. Eric was extremely professional, answered all of our questions, provided guidance above and beyond our expectations. Highly recommend them.

It couldn't have gone any better. Called at 5:05 and they were at the house by 5:45. So appreciative of their attentiveness and also being able to fix our problem! Highly recommend them!!

Panicked that my dryer went out I searched Angie's List on Sunday and requested an appointment with E & M. Lis responded on Sunday and took the initiative to suggest alternative times (earlier) to get the repairs done. We couldn't be happier with their service and as a Realtor I am happy to recommend them to all my clients in the future. Thanks so much.

Technician arrived within specified window. A dispatcher called to let me know when he was 20 minutes out. The technician was courteous (removed shoes) and efficient. The appliance was found to be in working order so I was only charged for the call.

Terry was the Engineer that came out with one of his colleagues. Service was excellent - on time, professional and efficient. Old appliances were removed without issue (even though the double oven was extremely heavy and bulky) and the new installs were tested after completion. Recommend E & M thoroughly

My refrigerator was leaking water and E&M Home Service was prompt, effective and professional. They were in and out in an hour and located our problem. My fridge no longer leaks. Will definitely use them again if we have other appliances that malfunctions! Great service

I had an appointment for 12 to 2 pm on a Saturday. The technician called around 10:30 am and said he could come earlier which was actually better for my schedule. He was very careful about removing a screw that was rusted in and when he finished the repair he explained that he did not tighten it all the way because he didn't want the screw to break off. And he took off the fabric softener dispenser for me because I had not been able to remove it. I was very pleased with the service and glad I didn't have to take off of work during the week.

Technician was helpful and explained the problem. He replaced the motor and kept the kitchen floor clean. He also gave us suggestions for detergent to use in the future, in order to avoid a recurrence of the problem.

He found out what the problem was, disconnected wires on the motor. He was able to do the repairs his self rather having to order a new part which would have cost us several hundred dollars.

ELISSRenter just wanted a new dishwasher which was unnecessary at that time. E & M assured us that if there was further problem within a few months they would credit us with service call. Excellent customer service and information from tech and manager. I will continue to use this company.

Woke up at 9:00 on a Saturday morning and our 8 year old GE side by side fridge wasn't working. Looked on Angie's list to find a company with good reviews who would come out on a Saturday and found E&M. Called them and they were here less than 2 hours later and fixed our fridge. I'm not sure if the cost was good because I don't know how much this costs at other companies, but I do know that we didn't have to pay a fee for having them come out on Saturday. Cheaper than buying a new fridge, that's for sure!!

My clothes washer had stopped dispensing cold water into the tub. They replaced a valve and all is well. While they were here they noticed that the washer wasn't agitating properly, and they fixed that at no extra charge. They were knowledgeable and personable, and they cleaned up their work area completely when they finished. I asked for a business card, and I'll definitely use them again.

I called a specialist out and he took the dryer apart. The dryer didn't need to be replaced like E & M told me and that it was taped together at the factory. It didn't work out for me very well. I spent $49 to have that done.

Great. As best I recall, it went very smoothly. Tech was polite, appeared to know her stuff, cleaned up after herself. It was all good.

I would have used this company if they did condos. After researching several companies and choosing E&M I was not happy to be told they wouldn't come to my condo.

My refrigerator was freezing everything in it even set at the lowest setting. E & M diagnosed the problem as a bad damper assembly over the phone, told me the cost to repair, and we set up a time for them to come out. She arrived on time ready to work. As she worked on the refrigerator we talked about various things that can go wrong with refrigerators and what to do to fix them. She answered all my questions she even gave me a free thermometer when i asked where they could be purchased so i could monitor the temperature in the refrigerator.

there is no answer for asking service.

Very well. Friendly, punctual, fast and knowledgeable.