Double Eagle Sprinkler

Contract was agreed to on July 16th. Work wasn't completed until September 11th. I sent half of the $3200 to Robert at the time the contract was sent. No contact for weeks until someone came by and did the mark up on the house. I was told I would be given a 2 day notice so I could leave that back gate open. That didn't happen. When I called Robert to ask what the deal was, when they would come by, went to Voice Mail. I then called his brother who gave me the quote, Chas, who said oops, Robert dropped the ball on that let me have him call you. When I finally got a call back from Robert, I got excuses and a bunch of talk about how he has never had this happen to him in all his years of this business. He agreed to improve communication and said they would be out the next week. Next week came, went, had to hunt him down again. Again, excuses and a promise to show. The following week they show up finally, and start the work. When asked how long, we should be done today which was Tuesday. The next day they work a little still not done. I go out of town leave the check with my brother to pay them in good faith they would have the job done and correctly. They have a conversation with my brother (who is not who is paying nor is he on the contract to do the work) that they can't do something. My brother tells them he isn't authorized to tell them they can do anything different than what I asked them to do. I get back to a house with dirt all over the place cause they have started some of the digging but still not done on Sunday. Monday comes and goes. Finally I call Robert again going to voice mail...informing him that his team has only completed 50% of the work what is going on. The following day, no call from Robert but twice as many guys show up and I talk to them, should be done today I was told. Today comes and goes...still not done. Finally they finish the next day and ask to be paid. My brother gives them the check because I am not there, but they show him how to work the system. The guy showing him isn't one of their guys and tells my brother these guys don't know what they are doing, he is just a sub-contractor working for them. When I get home, what I thought was a drip system was not the case. Walking the property I see sprinkler heads and thought that was odd. And there is still this hole out in the front yard I am being told by my brother will stay there until the inspection guy comes. These guys are THE WORSE. I have talked to several people and this should have been a 3 day job max. The drip system was not installed instead I got a hybrid install without any written or formal communication that my work had been changed. I paid for a drip system which I am sure is more costly than the system I got. Overall...horrifying customer service. I called Robert last night and sent him an email. My experience on Angie's list is that you still need to do some research on even these "top" rated guys. I am definitely not renewing my Angie's list...word of mouth is probably still the best referral you can get and it's free.

He talked a good talk, but when I compared him to our regular sprinkler man, it was evident he did not know sprinkler systems very well. One section would not sprinkle and his determination of why it wouldn’t was correct at all. He suggested replacing a part in the controls for a major cost (I think over $200) but our sprinkler man repaired it for next to nothing. Our sprinkler man had everything he needed to to the job with him. This Double Eagle guy was going to have to come back (and after the two or three days he promised to return), I simply wrote him off and called our regular service provider.

Everything was fine and he did a great job. He fixed what was not working and set the system to work. Everything has been working fine. He called me to tell me that he was going to be a little late because of traffic and he was very professional. He got the job done in about 45 minutes.

The service went very well. They repaired a sprinkler head and made sure everything was working fine. They were very responsive and easy to schedule. One technician came out for the service and completed the job in about an hour. He was very professional, efficient and did a great job.

Everything went excellently! I purchased the Angie's List "Big Deal" Saturday evening. Double Eagle promptly contacted me at 8:00 the following Monday morning, and arrived before 9:00 to fulfill the purchased service. Clinton the technician was very professional, and is an expert in sprinkler systems. I will definitely call Double Eagle for any of my future service needs. I will also highly recommend Double Eagle to anyone needing sprinkler system service.

First, I liked the way I was treated on my initial phone call. I felt as though I was being well accommodated and all my questions were clearly answered. Second, we scheduled the time and Clint was due first thing in the AM. As it turned out he had car trouble so called to tell me that he would be late but was still coming. He also offered a time later in the day when he would be in my area anyway. I thought that was the best for both of us. He called again to tell me when he thought he'd be here. Then again when he was on his way. Then again to give me an exact ETA. I LOVED being in touch so that I didn't worry. Poor guy arrived limping badly. He'd hurt himself on another job. Despite his pain, he soldiered on! He checked everything, adjusted some heads that were misdirected, and replaced the totally broken head at no extra charge. While I've had my doubts about the initial installation (done by another company) he told me that the system was all in good shape. I wouldn't hesitate to use them again. In fact, I have a sticker that I'm going to put inside the control box so I know who best to call the next time I have a failure. THESE GUYS ARE GREAT!

Everything turned out well. They arrived on time and did the work as promised, and I haven't had any problems with the repairs.

I would not use them again. They charged us to look at our sprinklers and did not adjust anything. The sent 2 young men out to do the job. They just tried to sell me a $10,000 package and they did not do a thing. They were at my house for maybe 5 minutes. I wanted to make sure that our system was efficient and they just said we needed and new system. The deal was a complete waste of money.

I am very happy with the results of my project. Robert was very responsive, professional, and flexible in working with and around my landscaping contractor's schedule. He was also willing to work in Little Elm when many other closer irrigation contractors wouldn't make the trip to my house. He was very timely in responding to any of my requests and always displayed a "can do" attitude towards me as a customer. His lead irrigation supervisor on my project (Mario) was very thorough and did a great job installing my irrigation system. He customer installed my new system to completely replace the inefficient and broken irrigation system to help improve my irrigation coverage and be more efficient with water. I will definitely use them for any future projects.

I had 3 routers that needed to be replaced. He gave me an estimate, we could not afford it, so he gave us some else information. I appreciated his honesty.

Went well. The guys showed up early, figured out the problem and the work was completed in about 30 min. It was a little expensive though for the work that was performed. Other than that, I would recommend them.

Phone when he would not be on time. Did not know what was included on the deal, explaned deal. Turned sprinkler system on and watched the sprinkler come on. Programed the system for the times that I requested and left. I had also requested a quote for sod, the area was measured by footsteps and I was given a quote. I requested the quote be in writing and include details of what would be done. I had also requested a quote for sod, the area was measured by footsteps and I was given a quote. I requested the quote be in writing and include details of what would be done. Never received quote After thinking about what was done and what whs described in the deal, I called the company a couple of weeks later and talked to the owner and indicated that I was not happy with the service. I also requested the quote for sod in writing, indicated that it would be sent. Not received. Owner indicated that he would send his son out to perform the service. Scheduled for 8/1. The technician called to say he was running late. When he arrived it was the same technician from the first call who insisted that he had performed the service the first time. After several conversations with the owner and technican, I walked the sprinkler system with the technican and we found 2 broken sprinkler. I asked about replacing the sprinkler heads he indicated that it would be cheaper for me to replace them myself. He left soaking wet as was I from walking the system with the sprinkler on.

My experience was okay. The work they did do was good. The guys did not stick around long enough to figure out what was wrong. The owner called back and said they could come back out to check on the sprinkler system at a later time.

Scheduled service was for 7AM. Service provider called and advised would be a little late due to traffic and travel time longer than expected. Arrived at 10AM. Completed service by 11AM. I knew there were two heads that were broken. I was also aware that one rotor was spraying windows / house - he adjusted pattern. He found the two bad heads and adjusted pattern on rotor. Also fixed 1 of what I thought were two low spray heads. He thought the second one was high enough. I wanted to raise it but he did not. He was careful not to get anything muddy. Was prompt and professional once he arrived. Biggest disappointment was that he was three hours late for appointment. I booked the 7AM slot thinking I would be able to get to work by 8:30 but as it turned out I missed 3 hours of work due to the service provider being three hours late. Any savings on big deal were lost when I lost 3 hours at work. He at least called to inform he would be late but it seems to me he should have looked up address and calculated travel time the night before so he would know what time to leave allowing him to arrive at promised time. This late arrival was not my only issue. I also thought he should have raised the 2nd sprayer. It seemed like he was in a hurry to get to next customer - probably three hours late for them also. If you are late for the first appointment of the day it throws the whole schedule off. In this case I got the double whammy of missing three hours of work and not getting a sprinkler properly adjusted and raised.

Installer was reminded that on one of the heads, it was probably too low since we have quite a bit of growth coming up at that location, and he said that he would adjust it if that happens. When it did, we were quoted a hefty service call charge. I ended up having to buy an extension at a hardware store and installing it myself. Upon completion of the system Robert said he would be providing a diagram showing where all the tubing and wiring was located, so we would know where - and where not to plant trees, and where not to dig, etc. We requested this a number of times, but we never received a response - nor were we even told that the Company would not provide the diagrams after all. We really would have liked to had a reply - one way or another.

Old sprinkler system at our new home needed assessment as to whether it was working. Double Eagle was prompt in coming for assessment. The man showed me how the main water out by the street was stuck in a closed position and the whole thing would have to be replaced. The next day the workers came out to give the estimate. I can't remember the total they quoted just to get the water flowing again, but it was in the thousands. We decided to call a different company who came out and had no trouble assessing that the water was already turned on. Either Double Eagle was incompetent or they were trying to scam us.

It was okay. I wasn't here when they did the work, but they did what they were supposed to do. For what he did, I thought the cost was high.

It was alright. The technician came out, looked at the system and changed one sprinkler head. I thought he could have adjusted the heads. I told him that it sprayed onto the street and he told me it would dry.

THE LINE WAS CUT-OFF, AND AN ENTIRELY NEW LINE WITH NEW VALVES INSTALLED FOR LINE 6. INSTEAD OF RESTORING PRESSURE TO THE SYSTEM, THE REPAIR ACTUALLY CAUSED ALL LINES TO FAIL. THEN THE PROVIDER ADVISED THAT THE CORRECT REMEDY WAS TO REPLACE ALL VALVES FOR AN ADDITOINAL CHARGE OF $1200. WE ADVISED THE PROVIDER THAT THE RESULT OF THE REPAIR WAS TO DE-STABILIZE THE SYSTEM, WHICH SHOULD HAVE BEEN FORESEEN. IN HINDSIGHT, THE PROVIDER SHOULD HAVE REASONABLY KNOWN THAT REPLACEMENT OF THE LINE WOULD PLACE STRESS ON THE ENTIRE SYSTEM AND CAUSE ALL THE VALVES TO FAIL. THUS, THE PROVIDER SHOULD HAVE REPLACED THE VALVES RATHER THAN INSTALLING A NEW LINE, AND SEE IF THAT WORKED, RATHER THAN A SURE REPAIR NEEDED AFTER LINE REPLACEMENT OF THE ENTIRE SYSTEM. IT APPEARS TO US THAT THIS WAS A BAIT AND SWITCH PROCESS TO LURE US INTO SPENDING OVER $2500 FOR THE REPAIR WHCIH WAS NOT IN OUR BUDGET AND WE WOULD HAVE REFUSED IF THIS OPTION WA PROVIDED UP FRONT AND SIMPLY LIVED WITH 7 OUT OF 8 FUNCTIONING LINES.

The staff did a fast, professional job. A few adjustments were made and results have been good.

The guy was very professional and I was happy with them. They got the job done in about 30 minutes. The scheduling was all good.

Everything went fine. They were punctual and did a good job.

Everything was fine, they inspected the system and made some adjustments for better coverage.

We know we had some problem areas that might require head replacement. The Technician basically came and walked around testing the heads. He came back and reported we had a bad valve that would require someone else from his company to come out. He presented us with a bill because our Angies deal was for the first half hour only

It was scheduled promptly. The work was fine, I'd give them an A and hire them again.