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ELITE REMODELING

4.4(
27
)

Kitchen and Bath Remodeling, General Remodeling, Doors,

... +11 more

About us

Elite Remodeling is an award winning full service Remodeler conveniently location in Frisco, TX. Elite has a retail Showroom & Design Center where customers can literally see and touch all aspects of their project. Elite has on staff Certified Kitchen and Bath Designers, Remodelers and Aging in Place Specialists ON STAFF. No other full service remodeler in the dallas metroplex can make that claim. Additionally, we use the latest software technology to allow our customers to visually and virtually walk through their new project to see first hand what the end product will look like and how it will operate. Our Showroom & Design Center is open Mon-Fri 10am to 5pm and on Saturday from 10am to 1pm. We are also Certified Lead Paint Renovators and our Company is a Certified Firm by the EPA.

Business highlights

23 years of trusted experience

Services we offer

FULL SERVICE REMODELING, KITCHENS, BATHROOMS, & ADDITIONS.

Services we don't offer

Generally we do not get involved with insurance restoration other than for current customers.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.427 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
11%
3
11%
2
7%
1
7%
Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.4
responsiveness
4.5
punctuality
4.4
Write a review
Showing 26-27 of 27 reviews
Sharon R.
08/2014
2.0
doors, drywall, home remodeling
  + 1 more
unknown
Description of Work: No followup from person on estimate. I got the impression they were not that interested in my business. I went with another remodeler that did followup. | |
Rating CategoryRating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Response from ELITE REMODELING
I would like to politely disagree with these comments. Ms [removed member name] was Staci Hayden's prospective customer and when our proposal was ready, Staci made repeated calls to Ms [removed member name] to come in and review the proposal. She never returned Staci's calls, so we put her project in our "On Hold" file. I believe we did the appropriate level of diligence here and were responsive and proactive.
Joseph D.
03/2012
1.0
home remodeling
  + -1 more
unknown
Description of Work: Elite did a kitchen & floor remodel in 6/11 Kelli (sales) said Elite's premium cost was due to project management skills & we would be "ready to demo in 2 weeks." It took months to begin During design there was lack of attention to detail & follow up. We weren't allowed to see material allowances, supplier management was not existent. They blamed everything on their vendors or us throughout the 7 month process They ordered the wrong patio door dimension, installed the door too low for the floors, & it leaked water Cabinets didn't close properly, they said "it's industry standard that some drawers don't close." Elite damaged wood surfaces daily and colored in with markers. They only quick fix unless you push for quality Communication is poor. A poorly planned attempt, blaming vendors, then quick fix was normal We had a bad remodel for 7 months instead of 8 weeks. We had to manage project quality every day ourselves We paid a premium & definitely didn't get premium value. Skip Elite
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Response from ELITE REMODELING
Even with difficult reviews such as this one, we do appreciate the feedback. It is important that we understand these reviews and work improve our processes based on the results of every project. I would agree with the homeowner that this project was probably the most challenging and difficult we have had in years. We pride ourselves on how we communicate with our customers and to the extent that we will go to ensure all construction items are addressed in a quality fashion. To be frank, we were not able to accomplish the former with this Homeowner. I accept that responsibility on behalf of our company. We tried but could never overcome an atmosphere of “lack of confidence” on this project. However, we built a spectacular kitchen and one we are proud of. That said, I do feel like I need to provide our point of view on a few items spelled out in the review. First, the project took 4 ½ months vs 7 months (contract signed late August, cabinets finalized first week of October, demo started the following week, per the customer’s request, we were substantially complete just prior to Thanksgiving and the final payment was received the first week of January). Second, the door that was ordered and installed was specifically specified in our contract, which the customer reviewed prior to signing the contract. And finally as far as installation, the door was installed at the correct height, the issue was the hardwood floor “edge” at the door was not a clean cut. We had our flooring partner order and install a special order transition strip to clean up the cut lines. This repair was accepted by the Homeowner and myself as being done properly.
    • 1
    • 2(current)

Contact information

2930 PRESTON RD STE 980, Frisco, TX 75034

www.elitehomeremodeling.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 5:00 PM
Tuesday:
10:00 AM - 5:00 PM
Wednesday:
10:00 AM - 5:00 PM
Thursday:
10:00 AM - 5:00 PM
Friday:
10:00 AM - 5:00 PM
Saturday:
10:00 AM - 1:00 PM

Licensing

Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Kitchen and Bath Remodeling,
General Remodeling,
Doors,
Interior Painting,
Finished Carpentry and Woodworking,
Electrical,
Drywall,
Ceramic Tile,
Plumbing,
Lighting,
Flooring Sales and Installation,
Countertops and Backsplashes

FAQ

ELITE REMODELING is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 5:00 PM

Tuesday: 10:00 AM - 5:00 PM

Wednesday: 10:00 AM - 5:00 PM

Thursday: 10:00 AM - 5:00 PM

Friday: 10:00 AM - 5:00 PM

Saturday: 10:00 AM - 1:00 PM

ELITE REMODELING accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, ELITE REMODELING offers free project estimates.
Yes, ELITE REMODELING offers eco-friendly accreditations.
No, ELITE REMODELING does not offer a senior discount.
No, ELITE REMODELING does not offer emergency services.
Yes, ELITE REMODELING offers warranties.
ELITE REMODELING offers the following services: FULL SERVICE REMODELING, KITCHENS, BATHROOMS, & ADDITIONS.
Generally we do not get involved with insurance restoration other than for current customers.

Contact information

2930 PRESTON RD STE 980, Frisco, TX 75034

www.elitehomeremodeling.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 5:00 PM
Tuesday:
10:00 AM - 5:00 PM
Wednesday:
10:00 AM - 5:00 PM
Thursday:
10:00 AM - 5:00 PM
Friday:
10:00 AM - 5:00 PM
Saturday:
10:00 AM - 1:00 PM