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Willard Heating and Air Conditioning

4.6(
63
)

Heating and Air Conditioning, Air Duct Cleaning

About us

Online Financing. Lennox * Trane * ACCA * BBB * Free Estimates

Business highlights

18 years of trusted experience

Services we offer

Air Conditioning Contractors & Systems,Air Conditioning Equipment & Systems,Air Conditioning Service & Repair,Heating Contractors & Specialties,Heating Equipment & Systems-Repairing

Reviews

4.663 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
11%
3
2%
2
3%
1
8%
Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.6
responsiveness
4.6
punctuality
4.7
Write a review
Showing 51-63 of 63 reviews
Michael H.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$30,000
Betty R.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: I have used this company for years and am always very pleased with their service. I am a contract customer and they check both my heat and air each season. If I needed a new unit I would use them for this service also.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Christopher C.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Did a good job. In and out in one day. Good quality and professionalism. Partnered with Lowe's on the equipment sale part of it.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,800
Brent S.
05/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed a new TRANE XL20i. Initial installers did not perform quite as well as expected, but Randy Willard & his installers came out & completed the job. I'll continue to use Willard & recommend to F&F.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Donna D.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,088
Monika S.
03/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: A few years ago they replaced an expensive part inside the house. I did not find out until later that the door to where the air filter goes was sealed shut preventing tenants from replacing the air filters. Once I found out they did come out and correct it, however, later when I had more AC/Heating repair needing done they quoted me twice as much as another long time competitor. Overpriced and I question the competency and follow up on work performed.
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Response from Willard Heating and Air Conditioning
I am not sure about her response we have reached out several times to resolve this with out response I have verbally and emailed a apology for our mistake Willard uses straight forward prices calcutaed by a 3rd party company. The tech chose the wrong price for the repair by mistake I called mrs Simmons after I was made aware of this and apologized and refunded the service call to her even offered a maint policy for a year for Free for our mistake . What else can I do mistakes happen but I believe have you handle the mistake is a true testimate of the integrity of a company Willard is prepared do within reason to make all our customers happy 100% of the time I am sending a copy of the email I sent mrs Simmons trying to resolve this This is what I sent I don't understand the comment that you made , we reached out and apologized for our mistake offered the call for free and explained to you what had happened that the technician it made a mistake and quoted the wrong amount in his flat rate pricing guide , the tech felt so bad he offered to go and apologize in person but I didn't think that was necessary we thought you understood and accepted our apology but I guess I was wrong. you still gave us a negative comment , that hurts the integrity of my company. I want you to know myself and all of my employees at Willard Heating and Air strive every day to uphold and deliver the highest level of honesty and integrity to our customers. Again let me tell you I am very sorry that this happened and that I would like to make this right so in the future we could continue or business relationship. As a business owner yourself I'm sure you understand that's all I can do is offer my apology and hope we can work it out. I would like to meet with you in person if possible to apologize and work through this. I always stress to my employees always be honest with our customers if we make a mistake own up to it that's how you tell the true integrity of a company how they handle their mistakes all I can do again is apologize and hope we can work this out Thank you ! Randy Willard Willard Heating and Air Conditioning COMFORT SOLUTIONS FROM PEOPLE WHO CARE ! Office 972-564-9785 TACLA007382E This was from my office manager Monica I understood from Margaret’s conversation yesterday that we were just going to credit the charge from all the confusion. I have already voided the Invoice and have marked it in the notes that if we happened to receive the check to return to sender, so I am so glad it showed up. I was unaware of your dissatisfaction with Willard and want you to know we personally are striving to give each customer the best possible customer service around. I hope in time we can earn your business back. We look forward to serving you again in the near future, Thank you, Melissa Franklin Office Manager Willard Heating & Air 972-564-9785 Melissa@willardac.com
Sally S.
03/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Evaluated Heat and airconditiong system. Found leaks in Air Conditioning core that could not be fixed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$110
Kim P.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Lowe’s was offering special financing and so I had contacted them. For the estimate, they sent out a representative from Lowe’s and from Willard Heating and Air Conditioning. I have been impressed with them so far and have hired them for the replacement.
Rating CategoryRating out of 5
Yes, I recommend this pro
MELINDA R.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
good
Description of Work: REPLACED AIR CONDITIONER
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$6,000
Cara O.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gayle K.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed a new HVAC system to replace my 35 year old system. I really liked this company. They had to work in my very hot attic in July but no complaints and they were very tidy and professional.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,200
Jean T.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$39
Michael H.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
Serviced AC unit
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
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    • 3(current)

Contact information

11820 Classic Ln, Forney, TX 75126

www.willardac.com

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Air Duct Cleaning

FAQ

Willard Heating and Air Conditioning is currently rated 4.6 overall out of 5.
No, Willard Heating and Air Conditioning does not offer free project estimates.
No, Willard Heating and Air Conditioning does not offer eco-friendly accreditations.
No, Willard Heating and Air Conditioning does not offer a senior discount.
No, Willard Heating and Air Conditioning does not offer emergency services.
No, Willard Heating and Air Conditioning does not offer warranties.
Willard Heating and Air Conditioning offers the following services: Air Conditioning Contractors & Systems,Air Conditioning Equipment & Systems,Air Conditioning Service & Repair,Heating Contractors & Specialties,Heating Equipment & Systems-Repairing

Contact information

11820 Classic Ln, Forney, TX 75126

www.willardac.com