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Rain Leak Solutions

Windows, Masonry, Doors,

About us

RAIN RELATED WATER INTRUSION ANALYSIS AND PRECISION REPAIR SPECIALISTS. Window Leaks, Doors, Balcony Leaks, Door Weather-Stripping, Door Adjustments for tight weather-seal.

Business highlights

33 years of trusted experience
Emergency Services Offered

Services we offer

Rain Leak Elimination and Whole-House Preservation saving you thousands in present AND future water damage repair. Brick & stone MORTAR CRACK REPAIR, WHOLE-HOUSE water intrusion management.

Services we don't offer

ask for details

Amenities

Warranties
Yes
Senior Discount

20%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.2205 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
10%
3
6%
2
8%
1
21%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.4
responsiveness
4.0
punctuality
4.3
Showing 176-200 of 205 reviews

Suzanne B.
02/2014
5.0
energy audit
  + -1 more
The service is good.
Description of Work: I used the energy efficiency auditing service of Rain Leak Solutions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Pankaj S.
01/2014
5.0
replacement windows
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$600

George H.
12/2013
1.0
concrete repair
  + -1 more
See above!
Description of Work: This was one of Angie's List's big deal's. The provider didn't do anything. He came to my house and I explained what I wanted done which was installing a concrete stoop about 8" x 4'. He said he could do it but since the big deal went out he was swamped and he would never do one of these again. Then the weather got bad. Rained for several days. I didn't hear from him for a few weeks. I finally emailed him. He didn't send a reply for 3 more weeks. When he did reply it was a blanket statement to all of his customers that he stiffed. It basically said; please be patient and that he was under an incredible backlog. So I waited. Two more weeks went by and I sent him another email. Another be patient email came back again. It's been a year!!!! I gave up. How can a get my money back?!?

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$125

Response from Rain Leak Solutions
My deepest apology. I have made some mistakes trying to grow my business without tried and true dependable help. I also made a mistake using the Angie's List "BIG DEAL" promotion coupons, selling the work too cheap, which ran us into the ground with no profit. My help left and I was left holding the bag with too much work. I am a very good tradesman and craftsman, but not the best businessman.

Gina S.
10/2013
1.0
replacement windows
  + -1 more
unknown
Description of Work: This was a purchase for a whole-house inspection of windows and doors, in search of leaks/problem areas. _x000D_|Was in contact with the owner very quickly. He was very personable and easy to work with. Unfortunately he went through some big changes within his company shortly after my purchase. These changes resulted in missed communications a no-shows for appointments. We just gave up after a few months. _x000D_|About a year later I received a message from the owner explaining the circumstances. I was very understanding and agreed to set up an appointment for the inspection. Unfortunately once again I did not hear anything back from him.
Rating CategoryRating out of 5

HARVEY V.
08/2013
4.0
replacement windows
  + -1 more
NA
Description of Work: NA

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$50

Deanne K.
08/2013
5.0
replacement windows
  + -1 more
Did a great job.
Description of Work: Door weather striping

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Michael W.
06/2013
5.0
replacement windows
  + -1 more
to costly
Description of Work: Inspected

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Jamie T.
06/2013
1.0
replacement windows
  + -1 more
unknown
Description of Work: Tried calling them for weeks and left 3 voice messages. Never called back.
Rating CategoryRating out of 5

Darleen C.
06/2013
1.0
replacement windows
  + -1 more
unknown
Description of Work: My purchase was acknowledged with an estimate start date in January due to weather. I was asked to send photos of the work area. I don't upload pics to the computer and felt he should be willing to come inspect the work area. I postponed the work till March. Then he sent an e-mail speaking to all the complaints being lodged on Angie's list and suggesting a refund be obtained vs all the negative comments. Please obtain my refund.
Rating CategoryRating out of 5

Mike B.
05/2013
1.0
replacement windows
  + -1 more
unknown
Description of Work: Lots of emails about how far behind he was on the jobs, even came by and looked at the work to be done. But has not completed any work.
Rating CategoryRating out of 5

Greg I.
05/2013
5.0
masonry, replacement windows
  + 0 more
Randy did a great job.
Description of Work: Re-pointed mortar on our brick home plus caulked and sealed all areas where water could get in to home. Repaired old mortar work that didn't match, looks great now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Kelli M.
05/2013
1.0
doors
  + -1 more
Never got completed.
Description of Work: I bought a groupon for $99 for 3 door weatherstrippings in December, 2012. The contractor called me and said it might be February or March because they had a lot of people purchase these. I said no problem. On April 28, I texted him and he replied, "Oh my God! Yes! I am so sorry..." and I have not heard from him since. Apparently he had some staff quit but had not bothered to let me know or contact me with further information.

Rating CategoryRating out of 5
value
5.0
responsiveness
1.0
punctuality
1.0

$99

Jason H.
05/2013
1.0
replacement windows
  + -1 more
unknown
Description of Work: I scheduled an appointment with the provider for Feb 23, 2013 and they never showed, never called to say they would not show, nor called afterwards to reschedule even though it has been two months. Although I debated contacting them again even though they wasted my entire day waiting for them to show, I have elected not to based on their recent reviews and poor responses to those reviews.
Rating CategoryRating out of 5

Michele E.
04/2013
1.0
replacement windows
  + -1 more
unknown
Description of Work: I emailed Randy several times and he emailed me back and asked that I be patient. I emailed him I could wait. Finally I emailed him then called him about 3 weeks ago and set up a Friday appointment for him to look at the job. I already sent him pictures back in December. He never called me or came by. I wasted the whole day waiting on him. I tried to email him to set up another appointment that follwoing Monday but he never responded to my email.
Rating CategoryRating out of 5

Chris O.
04/2013
5.0
masonry, replacement windows
  + 0 more
just great
Description of Work: they repaired cracks in the brick wall. they blended the repairs so well, you can't see them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

James M.
04/2013
1.0
roofing
  + -1 more
not good.
Description of Work: I received random phone messages stating he was in my area and ready to do the work on that day. Since I work away from home, I was not available at such short notices. On the one occasion I actually spoke to him, I gave him a two week window to come by and do the work, but he was a no show. So I got nothing for my money. nothing.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$60

Response from Rain Leak Solutions
In spite of all of my efforts to grow my business, I have failed. My own brother needed a last chance to get on his feet after a life of alcoholism came to work for me, stole my ideas, my forms and left me with a pile of work that I simply lost control of. He is now an Angies List service provider. My sadness and lack of desire to continue has contributed to some people not getting their work done or missed appointments. My apologies if you did not recieve service. A kind simple phone call does help me. Some of us are very fragile out here and would appreciate a break. Just a quick call instead of straight F's would have been a lift.

Steffanie P.
03/2013
1.0
replacement windows
  + -1 more
unknown
Description of Work: I called rain leak solutions multiple times to schedule service after several weeks an appointment was made. The company never came for the scheduled appointment and never answered any calls after the missed appointment.
Rating CategoryRating out of 5

Nancy L.
03/2013
5.0
handyman service, replacement windows, doors
  + 1 more
It went well.
Description of Work: Chip and John were on time; extremely professional. I would use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

Khanh-Hau M.
03/2013
1.0
replacement windows
  + -1 more
unknown
Description of Work: It took too long to get him scheduled to do any work.
Rating CategoryRating out of 5

Response from Rain Leak Solutions
I RESPOND BETTER TO PHONE. I KNOW THAT'S OLD SCHOOL BUT EMAIL IS DIFFICULT ON A LADDER! Again we will not chase you down and try to get you to update Angie's List info that is sent to us! Email is not always a good communication tool. Pick up the phone and call! Leave me a good number to call you back if you get VM.

Linda F.
03/2013
3.0
replacement windows
  + -1 more
see above
Description of Work: The company did an excellent job repairing the crack in the brick exterior of house. They forgot to repair the crack in my sidewalk and I had to call to remind them to come back and finish the job. It took two weeks and the repair left a lot to be desired.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$99

Ralph H.
03/2013
4.0
replacement windows
  + -1 more
Very good
Description of Work: Except for the fact he took on too much work and could not even start the work on our home for over two months the experiece with this contractor was excellent. Very responsible and very high quality work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
4.0

Yes, I recommend this pro
$2,200

Response from Rain Leak Solutions
Thank you for your kind words under the circumstances! We were hit with over 140 BIG DEAL Coupon Purchasers! That's like 3 Greyhound Busses of customers in a four day period of time! Someone had to be number 1 and someone has to be number 140. I think your job was about number 80. We have about 40 BIG DEAL customers still to finish. I can only hope that number 140 reviews us with the quality of character you have expressed. Patience is a virtue that has been rewarded! A Joy to meet you and your wife.

William B.
03/2013
1.0
replacement windows
  + -1 more
See above
Description of Work: If you take a look at the recent reviews for this company, it seems that something has happened. Their grades have fallen from A to F in recent months. My experience was an F. I contacted Randy and set a time for him to come by. He didn't show. I called and the explanation was that he had had to fire one of his helpers and was behing. He said h\that if I could wait he would get back to me in two weeks. Haven't heard from him since.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Rain Leak Solutions
Thank you for your kindnes and understanding while we try to work through a difficult time. Thank goodness most of the 40 or so coupon purchasers understand what has happened and are patiently waiting! The members we have finished are very happy they waited!

Xuelian 'Sue' L.
03/2013
4.0
doors
  + -1 more
.
Description of Work: I purchased a big deal for a Door Weatherstripping of 3 Exterior Door.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

Robert M.
03/2013
1.0
masonry, replacement windows
  + 0 more
It didn't.
Description of Work: Just an inspection and a lot of talk. No work. They even told me they don't do Masonry on fireplaces and would send someone from another company to look at my fireplace. That never happened.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
1.0
punctuality
1.0

$125

Response from Rain Leak Solutions
Why was I given an "A" for "Professionalism"? We were hit with over 140 customers all at once! Try coordinating that! We actually came to your house and scheduled the job for two to four weeks out (weather permitting). The next thing I see is the review! A call would have been nice. You are a young man with a whole life of lessons ahead of you. Practice patience. Count to 10. Be kind. Your fellow man might have heavier burdens than you.

Dennis G.
02/2013
1.0
replacement windows
  + -1 more
unknown
Description of Work: The servicer sent a couple of general emails to all who had purchased the service, making excuses why there had been no contact. I replied to the first one indicating that not having the work done immediately was OK. After a couple of months I emailed saying I was going to ask for my money back. His response was less than pleasant. These folks are not anywhere near professional.
Rating CategoryRating out of 5

Response from Rain Leak Solutions
Complete fabrication. We tried calling this member three times and a sweet very old lady answered the phone two time and begged us to please have Dennis call her! I EMAILED HIM TO GET A TELEPHONE NUMBER THAT WORKED TO CONTACT HIM AND TO TELL HIM THAT THIS OLD LADY DESPERATELY WANTS HIM TO CALL! WE STILL GOT NO RESPONSE!! CRAZY!

Contact information

2825 Surveyors Ln, Flower Mound, TX 75022

http://www.rainleaksolutions.com

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Masonry,
Doors,
Roofing,
Energy Efficiency Auditing,
Handyman Services,
Home inspection,
Unfinished Carpentry,
Exterior Painting,
Finished Carpentry and Woodworking,
Chimney Repair,
Concrete Pouring and Repair

FAQ

Rain Leak Solutions is currently rated 4.2 overall out of 5.
Rain Leak Solutions accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Rain Leak Solutions does not offer free project estimates.
Yes, Rain Leak Solutions offers eco-friendly accreditations.
Yes, Rain Leak Solutions offers a 20% senior discount.
Yes, Rain Leak Solutions offers emergency services.
Yes, Rain Leak Solutions offers warranties.
Rain Leak Solutions offers the following services: Rain Leak Elimination and Whole-House Preservation saving you thousands in present AND future water damage repair. Brick & stone MORTAR CRACK REPAIR, WHOLE-HOUSE water intrusion management.
ask for details

Contact information

2825 Surveyors Ln, Flower Mound, TX 75022

http://www.rainleaksolutions.com