Total Air Services LLC

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Total Air beat two other providers in response time and cost of diagnosing the problem. The Total Air technician came at the appointed time and correctly diagnosed the problem. He provided a very reasonable quote for the cost of the part and the installation, which was scheduled for a few days later. The installation had to be postponed by one day because the parts supplier apparently misplaced the part. However, Total Air worked with the parts supplier to have the problem resolved promptly. The technician had informed me that the shaft of the blower motor sometimes sustains damage if the blower wheel has been loose for a long time, which then requires the motor to be replaced also. He inspected the shaft during the blower wheel installation and found it in good condition. I was glad to have avoided a more expensive repair but also glad he had looked for this possible additional damage. Overall I was very pleased with the work performed by Total Air Services, their response time, and their reasonable pricing.

Very professional crew. Always punctual, and did a great job. Any time I called afterward for service, they came immediately, even on the weekend. Brandon Brooks is very professional and helpful.

Went very well. Did as they said they would and even more.

After soliciting five quotes, we selected Total Air to install refrigerated air conditioning and a new furnace. They were chosen because they were the only company that took the time to understand that we wanted a system with excellent price performance - not the best, not the cheapest, but the system that would provide the best comfort and efficiency at a reasonable price. Their sales rep answered questions for at least an hour before specifying a system. (Other sales reps specified a system and then tried to convince us that was what we wanted.) The chosen system had equal or better technical specs than others quoted costing several thousand dollars more. The installation took one long day, starting at around 8:00 in the morning, and lasting with our permission until about 8:00 in the evening, so that we would have cold air that night. Every member of the crew (actually several mini crews) were professional in their conduct and workmanship, and at the end of the day we had cold air circulating through our house. We feel that the workmanship was outstanding, neatly and completely done, and the worksite was cleaned upon completion. The next day, the air circulation/balance was checked, and we were tutored on the operation of the thermostat and other aspects of the system. Since that time during a hot summer, we have not had a single problem, we have been totally comfortable, and our electric bills have been very liveable. For these reasons, we have been more than completely satisfied with the heating and air conditioning system and installation provided by Total Air. Important note: Their current business address is 200 Sunset, El Paso, TX.

Great service, will definitely seek service with them again! Joe, the technician was quick and very informative. Even though there was a miscommunication with his service call, Brandon made sure it all worked out. Once Joe finally arrived, he had our air conditioner up and running right away. Very thankful, that they proved to be dependable.

Excellent. I couldn't ask for better service.

They were professional, organized, and reliable. Their prices were comparable to others. I'm satisfied with the quality of their work. They were on time. My overall experience with them was excellent. I have a lifetime guarantee with them. I would tell anyone to go with them.

They were recommended to me by my friend. They were couple of hundred dollars higher than others. They were sitting with me an hour explaining me everything and that’s why I was with them. They did really professional job. They did the job pretty quickly. I would use them in the future.

I called Mr. Brooks on July 14th or 15th for an estimate on converting our evaporative cooler to refrigerated air. He can out Saturday morning, July 16th promptly at the agreed time. My husband and I both liked Mr. Brooks. He was very personable, professional, and just seemed like a good person. On July 18th I was notified that my department at work was being closed. My husband called Mr. Brooks back and asked him for a estimate on just replacing the evaporative cooler and heater with something comparable to what we currently have. He gave us a ball park figure over the phone. I was still reluctant to spend any money until August 15th when our cooler stopped working. Our local highs are still around 100 degrees. I called Mr. Brooks again Tuesday morning, August 16th and asked how soon he could replace the cooler. He said he needed to check with his supplier and would call me back. After not hearing from him I called again Wednesday afternoon and left a message just asking him to give me a call. Today is Aug 28th and I still have not heard back from him. I did get the job done by a someone else but am very disappointed in Mr. Brooks. I may have scared him off by telling him I had lost my job because he does not require any prepayment but only mention it as an explanation as to why we were not going with the conversion.

They came at the appointed time. They were considerate in answering any questions i had, I was very happy with the process of how they worked together. When they were finished I felt Brandon took the time to help me understand how to use the new equipment. I chose his company because I want to be able to call him in the future, for any additional servicing, i may need with air conditioners or heaters in my home. Great job done

Everything was completed on time and profesionally. The owner was on site to make sure we were completely satisfied. As indicated above they did a evaporative to refrigerated air conversion in one of our rental properties and replaced an old furnace and refrigerated unit in our home.

The workmen were very careful with everything, protecting the floors, following each worker with a vacuum to clean up any debris that fell from the walls or floor, and actually left the house cleaner than when they first arrived. They arranged for the electrical upgrade necessary for the job, got the crane on site to lift and move the equipment and did the whole job with three barking dogs in the next room all day long. I was completely satisfied with the recommended solution, the quality of the work and the professionalism of the crew. Best of all, Brandon accepts all major credit cards without surcharge and doesn't even ask for a deposit -- payment is due only when the work is done to your satisfaction. A company has to be pretty confident of their work to offer those terms!

Brandon was very professional and ethical. He gave us an accurate estimate, was punctual and professional in doing the work, and clean up was good. We have been very happy with the work.