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Roger Romero Roofing LLC

Roofing, Gutters, General Remodeling,

About us

Featuring Energy Savings Cool Roofs Elastomeric White Roof Coatings Metal Roofs Roof Maintenance/Repairs Insurance Claims Energy Saving Solar Powered RoofVents/Solar Tube Skylights

Business highlights

39 years of trusted experience
Minority Owned & Operated
Se Habla Español
Family Owned & Operated

Services we offer

Residential & Commercial Roofing; Repairs/Maintenace And Re Roofing Low & Steep Slope Roofing; Composition Shingles; Tile; Asphalt; Modified Bitumen; Energy Efficient Roofing Accessories; Re-Coats; Built-Up; Blown Insulation; Duct Cleaning;

Services we don't offer

Asbestos Removal

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
CreditCard
PayPal
Zelle

Reviews

4.8111 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
4%
3
2%
2
3%
1
12%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 101-111 of 111 reviews

bea B.
01/2015
4.0
roofing
  + -1 more
unknown
Description of Work: The seal around a skylight was leaking. Company was very prompt. However the |leak continued and they had to return to redo area. I thought the price was |expensive. But the problem was resolve and the owner was very courteous.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$530

Franklyn P.
12/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Repaired water damage both on the roof and inside the house. Roger was great and did everything that I asked. Price was fair, and plan on using him in the future

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,900

Aiden P.
11/2014
1.0
roofing
  + -1 more
Details above.
Description of Work: Reached out to his company on three different occasions. Left detailed messages with my contact information, the job I was inquiring about, and my name. All calls went unanswered - all voicemails were not returned. I would have appreciated a call or message to let me know he was either too busy, or otherwise. If this is the type of response I can expect from a simple phone call. I would not want to deal with this roofer in any other fashion.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Roger Romero Roofing LLC
Member called some time mid September, I talk to him an set up a day and time to look at his roof. However he called the day of appointment to cancel, stating that he had hire some one to do the repairs. We really appreciate that he took the time to call and let us know. When he called back in November we were not sure what he wanted, he's message was to return his call Normally this time of the year we are not very busy, however due to some recent storms we are extremely busy And his call was probably not return in the matter of time he expect it I just hope that he had not hire some one that was not responsive and was calling back seeking our services to repair bad work

Ruth P.
07/2014
5.0
roofing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Jacob R.
05/2014
5.0
insulation, roofing
  + 0 more
unknown
Description of Work: Highly professional, considerate, hard working. Beautiful job took only the weekend to finish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Sal N.
04/2014
1.0
roofing
  + -1 more
Never returned call.
Description of Work: Never returned my call/voicemail.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Roger Romero Roofing LLC
We have no records of this member ever calling or leaving a message

George C.
09/2013
5.0
roofing
  + -1 more
Already sent a report.
Description of Work: Already sent a report

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Margaret S.
03/2013
2.0
roofing
  + -1 more
DIDN'T USE !!!!!
Description of Work: I called this office for an approx. estimate, and Roger answered the phone himself. I live alone and have never in my life had to redo a roof, so of course I had a lot of questions. He didn't offer any suggestions, or solutions to what I might need or want. Roger seemed grouchy from the beginning, but as the conversation continued, he actually sounded irritated. Finally after about 10 minutes, he says, " you have my figures, and my number, you decide and give me a call back, I have other phone calls to take!" If this man has no time to answer my quesstions, WHAT KIND OF JOB is he going to do? I certainly hope he doesn't always answer his own phone! I think I would try to do it myself before I use this company !

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
2.0


Response from Roger Romero Roofing LLC
When Member called, yes. I personally answer the phone which I normally do unless I’m busy with a customer or on a roof. Her first question was if we install metal roofing to which I answered yes. Then she was a little more specific asking for an approximate estimate for a roof for a mobile home. I asked her a few questions in reference to the existing roof type and size of her home. She stated that she was not really sure but that the insurance adjustor had made an inspection and told her that she needed to replace her roof in order for her to continue receiving coverage. Then I asked her why would she wanted a metal roof when there are other materials such as shingles, that are more affordable but she insisted on a quoting a metal roof. Normally we don’t give estimates over the phone because this can mislead a prospective customer especially without knowing the current condition of the existing roof. However since she kept insisting I made an exception and I gave her approximate estimates on three different options for her roof. With real basic information. Base on my phone record we spoke for over 11 minutes. I felt that I gave her plenty of time and information, plus the option to set up a time to physically look at property.

rocio D.
08/2012
5.0
roofing
  + -1 more
Very Pleased overall
Description of Work: Very please overall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,350

patricia W.
04/2012
5.0
roofing
  + -1 more
l
Description of Work: Very professional. Fair price. I was impressed that he asked for no money down and sent me an email that he was finished. He wasn't at my back door asking to be paid even before the job was finished. He also left the area clean which so many contractors do not. I was very pleased. Thank you Angie! Pat Webb

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Rosa B.
01/2012
5.0
roofing
  + -1 more
Very well from begging to end.
Description of Work: Mr. Romero and his crew replaced our roof. He was very prompt and professional in all aspects of the transaction, from submitting the bid, explaining the work, providing samples and the actual installation. The crew arrived promptly on the scheduled date, cleaned up after each day and performed the work as promised. I would definitely recommend this contractor and will hire him again if we ever need this type of work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Contact information

10902 Lakewood Ave, El Paso, TX 79935

www.rogerromeroroofing.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Gutters,
General Remodeling,
Roof Cleaning,
Homebuilders,
Insulation

FAQ

Roger Romero Roofing LLC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Roger Romero Roofing LLC accepts the following forms of payment: Check,CreditCard,PayPal,Zelle
Yes, Roger Romero Roofing LLC offers free project estimates.
Yes, Roger Romero Roofing LLC offers eco-friendly accreditations.
No, Roger Romero Roofing LLC does not offer a senior discount.
No, Roger Romero Roofing LLC does not offer emergency services.
Yes, Roger Romero Roofing LLC offers warranties.
Roger Romero Roofing LLC offers the following services: Residential & Commercial Roofing; Repairs/Maintenace And Re Roofing Low & Steep Slope Roofing; Composition Shingles; Tile; Asphalt; Modified Bitumen; Energy Efficient Roofing Accessories; Re-Coats; Built-Up; Blown Insulation; Duct Cleaning;
Asbestos Removal

Contact information

10902 Lakewood Ave, El Paso, TX 79935

www.rogerromeroroofing.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 4:00 PM