Jeff's Westside Plumbing

It went very smoothly. Ruben & Rafa performed the work in a very professional manner. They were very clean during their work and cleaned up after themselves. They arrived during the time designated. This is the second time that I use Jeff's Westside Plumbing and I would definitely use them again and I would recommend them.

l was really in need of a plumber in a hurry. My garbage disposal was leaking water beneath the sink, and thus, while not an emergency, my sink was out of commission. I called Jeff's, and they had a repairman there in three hours. They promptly removed the old disposal, replaced it with a new one, meticulously checked for any leaks, and cleaned up behind themselves. Work was completed in about an hour. All in all, I was quite pleased. You can probably find a plumber who is somewhat less expensive than Jeff's, but I doubt you will be as pleased. I have found that you generally get what you pay for. I highly recommend Jeff's Westside Plumbing. I have used them three or four times in the past, and will not hesitate to call them again next time I'm in need of a good plumber!!

It went well; they did everything according to city code

they were on time, clean, did good work, answered all my questions

Our house had high water pressure and we wanted to get a pressure regulator valve installed. We wanted it on the water supply to the house and to the irrigation system. As they were doing the job we learned that due to the configuration of the piping, we would need to install either 2 valves (one for the house line and one for the irrigation line) or dig up the driveway a little and install one there. They took a lot of time explaining the options and quoting me prices. I chose just the one pressure regulator on the house line. While they were doing the work, they suggesting adding a whole house water shut off valve. I really appreciated that they took the initiative to suggest this addition. It cost about $20 and we like being able to shut off the water to the house while keeping the irrigation system on. From what I have heard, they tend to be expensive for the area, but perform good work. I was happy with the service.

Called before arrival. Arrived on time. Quickly assessed the job. Water off - hose bib replaced - water on. All about 15 minutes. Courteous and knowledgeable.

They are fast. Their cost is medium, not too much, not too little. I haven't had any problems since. The response was quick and punctuality was fine.

Very pleasant people to work with. Described the problem and fixed it.

One of our units shut down overnight. They responded as agreed and did some minor repairs to get the unit running. They showed us the parts that needed replacement, but shared that the unit was on its last legs and may not make it through the season. The unit was over 18 years old. They quoted a fair price and we agreed to have it replaced. We did have a minor roof leak near the unit and they responded and resealed the area in question. They are always patient and professional.

Maria--receptionist, friendly and get things done. I appreciate her assistance. Henry--manager, made good estimate and scheduled well. I hired this company previously last week to replace a p trap. The work was so good, I decided to hire them to re-pipe my entire house water lines. They did not disappoint me. Hector--was the technician and Brandon--his helper. I appreciate Hector's dedication to quality work. It paying attention to details that make him stand out as a plumber. I noticed little clips he used to attach pipes to wood, so that the pipe was secure, quality materials used, wonderful workmanship. Brandon--helped a lot, and was an effective skilled team member for Hector. Hector --address my questions, and suggested solutions. He listened and delivered on my plumbing issues. My has very old plumbing and has required a whole lot of work. Hector taught me many things about the plumbing in my house that I had no clue about. He is a young man, but impressively knows his plumbing, which makes me confident in his abilities to get the job done right the first time. The quality of his work speaks for itself, along his ability to lead the team. I plan on hiring them again for a 3rd time to work on another plumbing project.

I was informed by water utilities that I had a leak, so I called Jeff's Westside Plumbing to see if they could find it. They arrived on time and did a thorough search of all areas they could get to but were unable to find the leak. They referred me to another company that had the equipment necessary to find an underground leak. They charged me for their services and left. I would have no problem calling them if I have another plumbing problem.

They were prompt and they did a good job.

I'm a senior citizen I was suppose to receive a 5% discount. and didn't even get that.

I am a new customer to Jeff?s Westside Plumbing. I did a lot of research. Since they have such rave reviews, I gave them a shot. I have a lot of plumbing issues, since my house was built in 1940s. At 8am I spoke with a nice lady, she placed me in contact with Henry who listened to my plumbing issues and scheduled me in. 10:45 I was called again and was notified that the plumbers were in route. 11:10 Hector the plumber, and Brandon his helper arrived. They were attentive listened to my concerns, were professional, and helpful. That?s what I call good customer service. With so many issues I hired them to replace the p trap. It was evident that the employees work as a well coordinated team like a well oiled machine. I believe that is what makes them very responsive to their customer. Hector designed a plan of action for my plumbing issues, presented me with choices, and I decided what worked well with my circumstances. Notwithstanding that Hector was under the house on a hot day in a crawl space most of the time. Additionally, He answered my questions. Brandon assisted Hector, he replaced my drain, and I was surprised to find him scouring off all off the rust stains from my tub (if that?s not going the extra mile I don?t know what is). My tub looked snazzy with new drain and no stains. Brandon was not satisfied until the faucet stopped leaking. Throughout the day Hector and Brandon discussed possible solutions to With plumbing issues, one does their research then crosses their fingers hoping that the company one hires doesn?t burn them.

They're terrific and great, I love them. It seemed a little high, but I've done business with them before and I only thought that they were pretty reasonable. If I'll have a plumbing problem tomorrow I will call them again.

Rep assessed the problem, offered suggestions, and completed repairs in a timely and professional manner; offered tips for future issues; clean and courteous.

Mr. Garcia and others from Jeff's Westside have always been professional, fair, upstanding, clear, communicative, quick, and they have always done solid work. We've used them many times over the past eight years, and have never had a complaint. It's no news that plumbing work is not very cheap, but plumbing done poorly or cheaply can be a do-over disaster at double the cost. I've always been confident that the folks at Jeff's will do the right thing, the right way, the first time, and they've proven themselves time and again. The phone and office staff are superb, as well. They are top on our list. Thank you all, once again.

Came right on time, had both problems fixed in a jeffy ;-)

Very professional, prompt, courteous and clean.

Hector was very professional. He worked by the hour, but did not work slowly, rather he was pretty swift. He was very straightforward, and explained in detail what was wrong and why. I will surely call Jeff's Westside Plumbing again in the future.

Sunday morning, when running the garbage disposal, the two kitchen sinks started backing up. Then they stopped draining. I tried a plunger, I tried Drano, I tried baking soda and vinegar. I worked on it all day, but in the evening another sink started backing up (and all the yucky stuff in the pipes backed into it- Yuck!). I kept trying to fix it myself, but at 11 am Monday I gave up and called Jeff's Westside Plumbing. I have used them before and feel they do good work. I was told that if I would be patient, they would try to work me in that afternoon. That sounded great. Around 12:30 pm, Karen called and said Hector was on his way. Hector arrived around 12:45, and ended up being here almost two hours. He had to run 75 feet of snake twice. After the first time, the kitchen sinks drained, but then started backing up again. Hector could not believe the clog would not go away after the first "snaking", but he remained patient and professional. Finally, the kitchen sinks drained, and stayed clear. Hector did a great job, and I was thrilled with how quickly they responded. The price is probably in line with all plumbers.

I live in Dallas, TX and had to locate a plumber for my mother in El Paso. Since I was not local and able assess the work to be done or to deal with the provider directly, I appreciated their willingness to work with me and explain the services to me over the telephone. They were very prompt both in providing the service and getting back to me via telephone. They were very professional and thorough in dealing with my elderly mother who was initially reluctant to deal with a provider that she was not familiar with. Ultimately, she was very satisfied and pleased with the workers. While I am unable to view the results of the work myself, my mother felt confident that the work was done well. They even went beyond expectations to patch the wall after the work was done. It was a nice surprise that their actual effort came in below the number of hours that had been quoted.

The company was very prompt and responsive in fixing the problem. I was disappointed in the detail, explanations, and articulation given as to the genesis of the primary and secondary repairs done to the pipes in my front garden. When pressed for more clear information and explanations, the representative lacked clarity and specificity. I left the conversation feeling no better educated about the pipe leakage problems despite the successful repair. Never did get a solid explanation as to pressure variance sounds coming from the geographic location of the pipes and why they might be occurring. They simply seemed focused on the singular problem (the leak) rather than helping me better understand the possible causes of the two previous leaks (and to prevent future leaks). I found it rononic that for years I had no problems and then had two incidences in the same geographic area within 5 to 6 months of one another.

Had the guys troubleshoot a shower leak for me. They started by removing a piece of the ceiling in the closet where the most water damage was to try and get an idea where the leak was coming from. After about an hour of trouble shooting, the gentlemen tried to tell me it was the shower drain causing the leak because it and the area below the tile wasn't sealed correctly. The recommendation was that I was going to need to remove all the tile from a large section of the shower to find the source. Having just had the shower built last year, and knowing tile showers suffer some cracking, I refused to believe it was the drain. More importantly I refused to tear apart a show that I had just built. (My house is over 100 years old, and having inquired on the "This Old House" website, several people told me I likely was dealing with small cracks in the tile). With that in mind, I had them get a hose and feed water directly into the drain, and of course there was absolutely no leak coming from the drain. I then had them point the hose and run some water where there were some minor cracks in the tile, and within seconds the leak was found in 3 locations. 2 the front of the shower, and 1 at the back of the shower where my bench was. After learning this, the solution was clear, I needed to recaulk the entire shower, with special focus on the cracks. Unfortunately, they didn't have the right caulk to match tile grout, so I had to go to Home Depot and do this work myself, which was simple but unfortunate because I would have gladly paid them for their time. Either way, after recaulking and sealing the shower, there isn't a leak anymore. It was ultimately disappointing that they tried telling me the problem was something I knew it couldn't have been, which would have resulted in thousands of dollars in repairs compared to the $190 they charged me for the 2.5 hours they were with me. However, when I suggested we try and find the direct source of the leak, they did everything they could to help me. In the end I feel like I paid for peace of mind. They told me my pipes were solid, which is reassuring in such an old house, and they helped me confirm my suspicion of cracking in the tile. Although the direct repairs were left to me, I'm happy they came. If I had to do it again, I would call them in a heartbeat. Making an appointment was easy, they were friendly over the phone, and they came on time. When doing the work of cutting a hole in the closet ceiling, they took special care to make sure the area was clean. On top of everything else, they were incredibly friendly in person, and when it came to the bill, they broke everything down for me. Living in an old house is great, but it comes with it's caveats. Having used a couple of plumbers in the past, I can safely say Jeff's is by far the most professional and best service I have used. The only reason I didn't give them an A was because in the end I had to fix the problem myself.

I was very pleased with derive and professionalism.