Response from DCT Roofing Solutions Inc
This person called our office today during a severe thunderstorm that had a tornado on the ground a few blocks from our office. we were awaiting a call from my 7 year old daughter's school because the school was in the direct path of the tornado. My 75 year old mother, who is sharper than I am at 46, answered the telephone when he called. Because of the storm noise, civil defense sirens, and interference on the phone line itself, she had a difficult time understanding what he was saying/asking and asked him to repeat what he said two times. In the middle of a life threatening situation, my mother is still patiently trying to assist this man. When asked a second time to help us out and repeat his request, he commenced to verbally assault my mother with sarcastic comments, all but called her a deaf old hag, and others my mother wouldn't repeat to the point she broke down and cried. Needless to say, after comforting her to the best of my ability, I calmly redialed the last # that called the office phone and asked politely, "Yes, you just called and we had a problem with our phone?" At that point this person, who sounded intoxicated or on drugs, replies to me in a snide, sarcastic, condescending tone of voice, "No problem with the $%!* phone! The problem is THAT THING you have answering the phone, and IT didn't act like y'all want my business very bad!" At that point I informed him that was my mother who answered my office phone. I don't know who you are, and nor do I care who you are, I do know that NOBODY talks to my mother that way and no we do not want his business period and then I strongly urged him not to call my number ever again. I also promised him that if he did not honor my request I would implement another form of encouragement that he would remember and honor long after he sobered up. I did not hear from that phone number again. I can't figure out why he did what he did/said what he said to my mother who is a very typical sweet little elderly woman that wouldn't be confrontational to ANYBODY. As anyone can see from every single report I have ever had submitted by a customer of my business, I have NOTHING but 100% scores on every single category of every single report, EVER. I can get along with anyone in any situation, and I have to frequently because nobody is happy or pleased that the roof over their head has failed and many do not know what to do or who to trust. I take pride in helping people in a manor that they feel respected and at ease through the process of getting their home back to where they feel safe, secure, and happy again. Let alone is this report ludicrous, it is plain and simply slander, and defamation of character. I hope the good folks at Angie's list remove this report on the merits I mentioned above. I will take the matter up in a civil court with the posting member to recover damages this slanderous report may cause my good name to suffer. I am deeply saddened and ashamed that people that don't know me can see this and have an unfair preconceived opinion about myself and my business ethics that is simply and completely NOT TRUE. I appreciate Angie's list personnel's help with this matter.