Statewide Remodeling

I called for an appointment to get an estimate for my windows to be replaced. We set up the first appontment. No one showed. I called the company back to find out why. They said my husband had called and cancelled the appointment that morning. I told them this was impossible as he did not even know who I had contacted or the phone number. I called him back to confirm. He said of course not he did not call. I called to company back they apoligized and we set up another appointment. The day came and they called me to cancel because the salesman was sick. We set up a 3rd appointment for a Monday the 27th. On Saturday the 25th they called and wanted to reschedule because they were very busy that day. My husband told them no they can't reschedule a 3rd time. Later he told me he did not want me to do business with a company that treated us that way. On Monday I called and cancelled.

Statewide completed three smaller bathroom updates before we let them do our Master Bathroom. Happy with all their work.The indiviual contractors they used were top notch! The tilers, plumber, electrian, etc. all did an outstanding job. We had to go through Statewide to call the plumber back out because we had a whistling in the hot water faucet on the tub. It took longer than I wanted for him to come back out but when he did, we have not had anymore problems with the whistling.

I am satisfied with the work. There were some mistakes but they honored everything. They had one window that was ordered wrong. It wasn't the guys who came and measured but the guy in the office who ordered it. It didn't take long to replace, maybe a couple of weeks. We chose them because friend of ours' mother had used them and was very happy with them. I wanted aluminum windows and they told us that they don't keep out the cold and heat. We went with the vinyl windows and they are very energy efficient and sound efficient. I got lucky and they put their top guys on the job. I would use them again. They called not too long ago as a followup and do see if we needed any other remodeling done. I can only represent my personal experience. Would I recommend them? Yes, I would.

The sales rep was great and very helpful. We had a very complex design because we were joining two structures together. Their installers were fantastic at planning the pergola for what we wanted. It turned out great.

This was an eye opening experience on the type of remodeling services being offered to homeowners. I wish if Statewide wasn't interested in doing this project they would have been honest up front and communicated that to us.

The experience went pretty well overall. They were responsive and always returned my calls, but it took a lot longer than we thought it'd take (almost 5 months). Some factors were uncontrollable whereas others, such as getting the right parts, could've been done quicker. In the end, we were pleased with their work.

We found them through Home Depot. They did a great job. They did it in a timely manner. I felt like the price was a little high but fair.

Ladies, Statewide does not want to do business with women. I talked to a Statewide rep at a Dallas home and garden show in late Feb. I told the gentleman that i wanted separate estimates for two replacement window, a patio door installation and kitchen remodeling. He said that would be scheduled, and possibly a second estimator would come to do the kitchen estimate. He asked for dates when I and my husband would be available. I said I would be paying for these repairs myself, and I suggested dates to fit my schedule. A Statewide rep did come to my home as scheduled. We discussed what he was to estimate, and asked if my husband was going to join us. I said that I would be making the decisions and funding any work to be done. After measuring the rep said he would take a couple of days to work up the estimates and get back to me. He asked if there would be a time where he could bring the estimates back and explain them, to both me and my husband. I was a bit short with the rep at this point. I said again that my husband wasn't interested in a sales visit, and to let me know what the estimates were, and I would be deciding on which bid I accepted. The rep left me with assurances that he would work up a good estimate for me. I did not receive any estimate, or a call back from anyone at Statewide to date. I can only assume they do not want to do business with women.

It has been awful. The work has been ongoing, and we are still not satisfied. There is one little area that my husband doesn't think was finished correctly. I have had a phone call in with them for two weeks and they haven't called me back. At one point we went three weeks without a tub and it was a big mess. They did a shoddy job. We had to have someone else come out and finish the caulking. They are punctual. I would never use them again in the future.

I was given Statewide Remodel's name by someone at Home Depot while looking into some home improvement projects. I was planning on getting my covered patio screened in and requested an appointment using their online contact form. I got a call back the same day (Thur or Friday) from someone called Andy and I explained that I just wanted to screen off my covered patio and that there would be just one wall of screens required. An appointment was setup for Monday, 3/26. I was pleased that they could come out so quickly. On Friday, I got a call from some lady from their office asking me if she could reschedule. I was willing to do that and we were discussing possible alternatives when she started talking about how people ask for estimates without having a clue of how much it would cost and wasting their time. I told her that there was no way of knowing the cost without getting an estimate and that I was also looking for the same. She immediately started questioning me about what the job was about and when I explained that it was for screening one wall of a covered patio, she said that it was not going to be worth their while to send somebody out since it would not cost below $10,000 and I was better off canceling the appointment. I was taken aback and asked her if it would not be better to have someone come out and take a look and give me an estimate before we did that and she said no, let's just cancel so that's what I did. Now, after reviewing all the reports, I am actually glad I did. I don't want to have someone come out and do a slipshod job because it is not worth their time or money to take on such a small job!!!

I am going to have them a failing grade here. The installation was ok, but a month later we developed some serious leaks in the shower. We reported it 4 months ago, and still they have not come out to fix it. It looks great, but the weorkmanship, and then the follow up was not really up to standard.

This was a classic case of promises being made during the sale, and the reality was no where near what was promised. We are pleased with how the finished product looks, but based on the process don’t have a lot of confidence in the quality/durability of the products or what will happen if there are problems. We went with Statewide based on their size, the fact they had been around for so long and would be there to back their work. The salesmen repeatedly referred to the company's stability (not another Chuck in a truck) and how the company would be around to honor warranties and stand behind the products. Ironically, in hindsight, their claims about warranty backing information is not readily included in the contract and extensive paperwork you sign. I did not receive any written information on what do do if there was a problem or who to call, or exactly what specific product warranties covered or for how long. They also assured us a project manager would oversee the job on-site every step of the way and we would always know what was going on and our project would be worked on start to finish (no pulling crews for other jobs) . That probably was true until the project started. I received a call on a Thursday verifying Statewide would be out on the following Monday to begin and should be wrapped up by the end of the week. The workers on-site (who were usually pretty good ) were the only contact we had with anyone from Statewide unless we initiated a call. When the project started they worked for three days straight (Mon-Wed) , then no activity Thursday (no calls from Statewide about anything, according to the guys on-site they were pulled to finish another job). I called Friday to find out what was going on and was told a tile crew was on their way (they did not show). We have dogs we were boarding ($40/day) and we boarded them for two days with no workers, no call, and no apology or accountability. In the middle of this confusion another P.M. called to say he was being pulled in and would be helping to coordinate work on the project. That made things worse with the two PM's not communicating on what was completed and what was being done, and two people not taking responsibility for the project and both being fairly indifferent to my concerns. The guys who were there Mon-Wed showed up Saturday (no one called to let us know one way or another) and finished their part of the project and left that afternoon saying they would not be back and not sure who would be coming next or when. I received a call at 8:55 the following Monday morning from PM 2 telling me a tile crew was on their way and they actually showed up. They did most of the work then left . I had to call PM 2 to find out the plan for the next day. Workers actually showed up and finished the majority of the entire project on Tuesday and Wednesday. The last worker had not pulled out of the drive ( and had not cleaned up the job site...I know it is a construction site, but it is our house also). Wednesday afternoon when PM 1 was on the phone telling me he was on the way to do the final walk through and request payment. He made it to my house amazingly fast for that part of the project. We walked through and I pointed out my concerns and things that needed to be finished. I was glad we were almost done because based on time frames from Statewide we had workers from another company scheduled to come in the following Monday . There were four things that needed to be completed. PM 1 was adamant and persistent for me to sign off on final approval and pay. He looked me in the eye and gave me his word they would finish the punch list before the other workers arrived so as not to interfere the rest of the project. I consider myself a person of integrity and honor, so I signed off and paid with PM 1's assurance it would be a priority to get it done. Apparently integrity and honor are not as valued at Statewide. I received a call Thursday from PM 2 that PM 1 had asked him to get this wrapped up. PM 2 said and quot;his guyand quot; would call in a couple of days to get it scheduled and completed. I called PM 2 back Monday morning after his guy had failed to call me. His guy called me Tuesday morning to schedule for a week out. I told him that was unacceptable and called PM 2 and advised him I needed someone at my house to finish the project Wednesday or Thursday. He called me back later with a worker scheduled for Thursday. The worker showed up Thursday and had no idea what all he had to do. He was at the house all day, and had to work as other contractors finished their project but got it completed except for one thing he could not do because of the rain. He committed to come by the following week and finish, and followed through on his commitment. I have over 20 years of customer service experience in addition to project management and construction contractor experience. This was a primer on all of the things successful companies avoid. There was no customer contact, no respect for the customer's situation or time, no acceptance of responsibility or accountability, no real attention to details. There has been no follow up, no and quot;this is what you do if there are problemsand quot;, no and quot;we appreciate your business, thank youand quot;. I really hope we have no warranty issues, as I am afraid it would be close to impossible finding someone at Statewide to take ownership and resolve it properly. Even though we are happy with how things look, it was a disappointing experience.

They did a good job. They were prompt, efficient and were in and out very quickly.

I have no problem with the actual work done. The work was of high quality and anything that wasn't done correctly the first time or broken during the installation were corrected. The cabinets, while not done properly the first time, were taken care of and all problems were solved. I understand things happen in the construction process and didn't have a problem with this as long as they were fixed - which they were. The tile back splashes are very nice. The counter tops are wonderful as well. I did have a few problems however. During the sales process I was told it was going to take two weeks. It ended up taking a full month. I was also somewhat not quite satisfied with the communication that went on during the construction process. I seemed to be the one that had to initiate all of the phone calls and if I hadn't then I would have never known what was going to happen and when. I was also told things during the sales process that turned out to not to be true. It didn't affect the project work or the contracted labor, just the way that he handled things reflected very poorly on their company. The salesman told me one day he submitted my paperwork to the office one morning and when I didn't get any information back, I called the company the next day - they said they had only gotten it that morning. (24 hours later than initially told) I decided after booking the job with Statewide, that I would also re-do the tile floors as well (using another company) and they were willing to work with me and work around that contractor to make all the work happen so that was a plus in their corner as well.

They did not put up molding or faceplates on the outlet.When I brought this to their attention, they came out and installed it. Since then, I've noticed problems with their work including no doorstop to prevent the door from hitting the wall, the sink stopper does not plug the drain, and a half-inch gap in the floorboards. The paint job is awful. The paint is starting to flake off between the mirror and the light. The originally installed the towel holder in the wrong spot. When they raised higher on the wall, the didn't patch the first holes properly. I called Dusty, the project manager, on January 12. I left a message with Blaine, but no one has returned my call. None of the managers have come out to my home to inspect the job, but I'm hoping someone will.

Initially, the salesman was very nice and knowledgeable of the products that were available from his company. I should have known things were fishy when he had to call his "supervisor" for how to fill out the quote but all in all the salesperson experience was acceptable. Then the problems began. I received 3 separate phone calls, each during the workday, from different "groups" within statewide remodeling all asking the same questions and trying to set up the same appointment to come and install the barrier. Turns out this initial appointment was just to go out and remeasure the attic to confirm the initial measurements taken by the salesmen. During the sales job I had been promised multiple extras, like blowing the insulation off the eaves and installing a barrier to keep the insulation, or any subsequent insulation, from being blown back over the eaves. This second measuring contractor had no idea what I was talking about and we basically had to go through the same process and explain everything that had been discussed during the sales job. Then after another excruciating scheduling debacle, comes the big installation day, and much to my surprise it is not even a statewide remodeling crew that shows up to do the installation. It is a non-English speaking Champion energy crew. I do not mean that in a condescending manner, but it was difficult to communicate with them due to both of our inabilities to speak each others language. The crew was extremely efficient and managed to complete a job that was quoted as a full two day job in just 8 hrs. I wrote this off as another Statewide blunder. The gentlemen left and I was not invoiced for the service and no paperwork was left what so ever. About two months later I get a call from Statewide about a final inspection. They come and of course tell me that the job was done incorrectly and that they will have to come out and fix the installation that was done. The workers showed up in an unmarked truck, dispensing cigarettes in front of my house just before the walked up with a broken window covered by a black trash bad. I could seriously go on for another 1000 words to describe the unprofessionalism and my overall disappointment with Statewide remolding. I will never use their services again and strongly encourage anyone else to do the same.

I thought they did a real good job. They were good at communicating with us to figure out what we wanted. They knew everything to do and how it do it correctly to make sure everything was constructed very sturdy. They were very diligent in working with my wife to make sure it was exactly what she wanted. I would recommend them. I was very happy with the work and that they knew exactly what to do.

I have had two experiences with Statewide Remodeling. I have never used them but had called them two times for quotes on bathroom renovations we were planning on two separate baths at two separate times. The main reason we did not use them was because they were very and quot;pushyand quot; when it came time to so call and quot;seal the dealand quot;. Both times they were very friendly when talking about their product and how superior it was and just assumed that we were going to sign with them right then and there. After they gave us their quote (which I personally though was a little high for what we wanted done) we told them we wanted to think about it and wanted to get a few more quotes. Both times their personality changed and they became very irritated. I know that they may feel like they wasted their time (they were their about 1-1/2 to 2 hours because that is about how long it takes for them to talk about their product and examine your baths) but I thought that is what a and quot;free estimateand quot; mean and not that you have to sign with them that very day or else something is wrong with you and that is just how they made us feel. I do not like to be pressured into making decisions at the and quot;spur of the momentand quot; when you are spending large sums of money without taking time to think on it and getting comparisons from other companies. No matter how great a job they do as far as their quality of work is concerned, I would never call them again because of the pressure they put on me and how quickly their attitude changed when we did not sign that very night. The first time we thought may be it was just because of the person but after the second time with the same experience of being pressured I think they may be that is just their tactic. Give me and quot;Chuck in a truckand quot; as they like to say about their competitors any day over high pressured tactics! For those who have signed on the first visit, they will never have experienced this change of attitude and high pressure tactics.

He gave me a quote and started the work probably about one or two weeks later. He is coming out on Monday to give me another quote for the living room.

Statewide contractors called ahead of time and were on time. We had updates to our powder bath, and two upstairs baths. There were four contractors over about two weeks who were all very professional and honest. My husband and I were really happy with Craig, who paid close attention to detail and wanted everything right. I didn't like the tile selection I had made and wanted to change out the powder room vanity. With a few phone calls, we were able to successfully make the change. I watched all that was going on and let me say, they work hard for the money! I thought we had overpaid, but watching them tear through a wall to replace the shower fixture, and the plumbing to the fixture....it was a fair deal all the way around. The project manager was good about calling me back in a reasonable time and has been very nice. I did have many questions along the way so I really appreciated that. We love our updates and are looking forward to them completing our master bath with a scheduled start date in two to three weeks.

Talked to Statewide Remodeling at the NARI home show concerning a patio cover and a kitchen remodel. They called to schedule appointments 2 days later. It seemed strange because the lady kept asking me if both my husband and I would be at the appointment -- even though I had told her that we were getting 3 bids on both jobs before we were making our decision. We set the appointments (2 separate contractors), then I had to wait for a third party verifier to come on the line and verify the times of the appointments. I found this odd. She also said we would be getting a confirmation call the day before and if they didn't talk to us to verify the appt. or if we didn't return the call, then the appointment would be cancelled. Again, odd. The patio cover rep showed up exactly on time (even without a verification call the day before). He showed us pictures of jobs, measured our patio, wrote down a price on the back of his card and slid it over to us. No pictures, no drawings, no details. And the price was about $2,000 over a previous bid that we had gotten for a cover that was 100% better looking than this was. In fact, this patio cover was so cheap looking we won't install it regardless of the price. We told him we would think about it (too speechless to tell him how over-priced and under-whelmed his product was). Haven't heard from him since. As for the kitchen remodel: They didn't call to verify the appointment. They didn't show up for the appointment. I would not recommend Statewide Remodeling for any work. I wouldn't even recommend them for getting an estimate -- it is a waste of time.

They were very punctual and came when they were supposed to. I wasn't real happy with the guy. He didn't leave me anything in writing as far as the quote. He didn't leave me any brochures to look at. He wasn't very informative about the whole thing. I told them to call me back in 30 days and they haven't called back. That's fine because I'm not going to use them anyway.

the crew sent out to do work was contracted and not at all well experienced. I had issues with both of the large sliding window units not closing, not being able to remove the screens etc. Minor problems were fixed by one person who came out within a week of the work being finished. I have never had anyone come out to remedy the two large sliding windows. I do get follow up calls once a year and I again try to have someone to fix these windows. I get NO responses to messages left to have someone to call reference the work that needs to be done. my heating and cooling bills improved once the work was done and no more problems with excessive noise from outside, water,dust,insects coming in through or around the windows, so the windows are fine. the install sucks UPDATEand gt; The company had a new rep who called me for the annual check up. She was quite shocked that I had not been able to get hold of anyone and that the previous rep had not followed through time and again. She gave me updated phone numbers etc for the company since the ones I had were no good. She got me in contact with the repair crew and had a workman scheduled who arrived and worked on both windows that were giving me problems, At first he was thinking the larger window problems were just minor and easily fixable, yet he could not get the window to open or close correctly and could not get the screen to even budge. He spent better part of day getting it to work and close correctly. He worked on the smaller of the two also (less of a problem , needed slight adjustment since it was not level and had quite a gap). As I said before, The windows are nice. I was more concerned with energy efficiency, noise pollution, weather proofing etc. and not so much with appearance, These windows have actually improved all of these, including overall appearance of the house. These two windows take the brunt of the weather that hits this house and have survived several episodes of small hail, driving wind and rain. I doubt seriously other window units would have survived without glass breakage. ( the other two windows on same wall are protected under patio). I believe the responsive problems arose from the original REP I had who did not return calls or forward my request for repair work and always seemed to be in a hurry to get off the phone. Also the phone #s I was given originally for who to contact had changed. The new Rep was generally concerned and professional and the problems were resolved quickly and she called afterward to make sure the work was done. The price of the windows and sliding door were a bit high but the quality of the actual items are very good. These are not windows you would find at a big box store or even many window replacement companies. I had this company come out, recently, for an estimate on the back patio but cannot swing that right now, will have to wait a bit to have that work done. (glass and screen enclosure).

Since this was from Home Depot, I was useing their credit card with 12 mos. no interest that was to start when the job was completed.The foreman never got back to me and Home Depot started billing me. I contacted Home Depot and was told I signed offon the job.They sent me a copy of the final report and it was forged. I never signed it. I made the first payment to protect my credit and contacted Statewide and they said the foreman no longer worked for them and they were not the least bit helpful. I contacted Home Depot and they said since I made a payment they could no longer dispute the account.It is 3.5 years later and I still do not have a proper patio enclosure or any satisfaction.i WOULD NOT RECOMENT STATEWIDE TO ANYONE FOR ANY REASON.

We are very pleased with the quality of the windows as well as the color choice, which blended perfectly with our trim. We're also very pleased with the energy savings that we've enjoyed as a result. We're less pleased with the workers who did the work. The job was scheduled for a certain day and then had to be rescheduled for some reason. The workers didn't show up on time but did work diligently while they were here. They didn't a decent job of cleaning up but left some glass shards in the carpet, which we found later and cleaned up ourselves. After they completed the work, I had to paint some new trim that they installed. (They don't do that.) In the process of doing that I discovered that they had not caulked the tops of four windows that were hidden by overhanging trim. I called and asked for that to be done, and it took about two weeks for the worker to come back and complete the work. In discussing the issue with him, he told me that they never caulk windows like that but mount them tight to the top instead, because it's too hard to get the caulk into such a tight space. I'm a stickler for detail, and I was disappointed that they did this, so I told the salesman who dealt with us. He said he was unaware of that and would report it to management.