Statewide Remodeling

We were not happy at all. Time wise, there were just all kinds of problems. They didn't have things that matched. The work was sloppy. They have people come back and still it was not always done correctly. That project should have never taken too long. It took them about 3 to 4 months. I felt it was not done by professional people that knew what they were doing. Otherwise, a lot of these errors, mistakes and sloppy work that they had to come back and redo sometimes. It was unwarranted. You had to wait another several days before they redo the things they need to do. There wasn't anything that I can recall that they did the first time that was done correctly and professionally. The whole total thing was just a disaster. They said they like to order their stuff and have it all ready to go. So when they come out to start doing the job, the customer doesn't have to wait but that did not happen to us. It was that type of thing that just went on and on. We were just extremely dissatisfied.

It turned out just perfect. It is beautiful. I am so proud of my bathroom. I take everybody that comes over in to see it. They made a small bathroom look huge.

The salesman was a little late but very apologetic. When I scheduled the appointment, I was told the salesman would have a variety of options for me to see. He had lots of notebooks but very few options. The books were filled with information about the company and comparative studies of Statewide's products with their competitors' products. It was very informative but I felt completely exhausted after 2 hours of that. He finally got around to measuring the windows and writing out the quote. Both my husband and I felt it was exorbitant for 19 windows. We found it interesting that if we signed immediately, we could drop the $27,000 price to $21,000 or we could confirm the sale within 30 days for $24,000. It was definitely a hard sale tactic which was a total turn-off. Repeated explanations of the price/quality/warranty connection did not soften the price blow so we are moving forward to get another quote from another company. Would I use this provider in the future? I selected no because I only had two options but the jury is still out on that one. A hard sell and a high price will still have to be weighed against the overall quality. And I have to consider the reviews that indicated a problem with the actual work completed.

On time and continually worked to finish the job.

During the sales pitch in our home, I perceived a red flag. I was informed that I, as the homeowner, was expected to go to a local hardware store and provide replacement wood and insulation should any rot be found during demolition. This seemed odd because I was paying $8240 to do the remodel. I contacted Statewide Remodeling and insisted that they provide the necessary material. I was promptly mailed a letter stating they would provide the necessary materials should any rot be found. When the installer arrived, he came with 2x4 lumber and a roll of fiberglass insulation. Demolition revealed damp lumber and insulation but no wood rot. After a problem with the drain installation that required the plumber to leave and retrieve a heavy duty electric hammer to break through the concrete, the 4 piece, vacuum formed, heavy polymer, faux tile remodel was completed in 3 days. When asked who would get the permits from city hall, let them get whatever permits are required. They know what is needed, and you are paying for them as part of the remodel. We were asked to spray bleach on the wet lumber and let it soak overnight instead of the promised Kilz product I was assured would be used as part of the remodel during the sales pitch. The Microban anti-mold treatment built into the polymer and silicone sealant used during installation should keep scrubbing to a minimum provided the cleaning instructions are followed.

MY EXPERIENCE WITH A REP FOR STATEWIDE REMOLDING. Home Depot put me on their red beacon. I received a call from a phone rep. After I told her what I need done. She told me that bathrooms are 10 to 15 grand. Huh they don't even know the size of my bathroom. To make it short the walk through was a piece of paper he circled on. For example counters he circles. Next the estimate. 30 day price two bathrooms already done just need cosmetics. Easy stuff. kitchen, stain custom made cabinets already installed and granit counter tops. Total 30 day price 30,996. Sign right now 29,887. Where this number came from. I CANT SAY. He would look at circled paper then use calculator. Nothing broke down and nothing in detail. He told me any fixtures I purchased my self the contractors would put in. I pay labor. Ummm what the labor charge. So if I just wanted to pay each room this is the 30 day price master bath 14,916. Sign right now 11,932. Guest bath 30 day price 14,944. Sign now 9,351 with out walk in shower, leave bath tub add tile on wall. With walk in shower no tub no glass doors 10,460. Kitchen 30 day price 9,560. Sign now 8,604.They do not break it down. For example, like floor trim this much. Tile floor this many sq-ft this much. Then on the estimate sheet at bottom it says and quot;Do to high demand for our product we are not able to hire enough designers personnel to see everyone who inquire about our product. We do not like to miss any appointments this up sets many customers and they will not reset their appointment. To maximize our coverage we have authorized our designers personnel to offer a discount to those who are willing to make a decision on their first visit it seems fair to those customers who help us save money that we pass the saving back to them. We appreciate your help in this matter. This offer must be further accepted or declined on the day of initial appointment. Thank you for your considerationand quot;. Then below you sign accept or decline. I told the guy I was not making any commitments today. This was an estimate visit. And I felt pressured by just the writing. But then the difference in the price. The better deal I would think I would get. I stepped out, took a picture of the estimate sent via text to send to my boyfriend so we could discuss. The rep told me that people that don't sign the today price never call back. Well duh it's the hook and reel process. If the fish comes off the hook you lose it. So you HAVE to get it the first try. An this gives you NO chance to get other estimates. So the price stayed in the 10 to 15 grand range. They new from the first call I had no problem with this amount. Then he Lolly gagged me.... Came back with a high ball price an made it look good in lowering it, making me think I am getting a deal if I sign now. But really I would be getting rapped and not know it. My bathrooms are small. So is my kitchen. No way am I going to pay Home depot to get their cut then statewide remodeling cut. Nah I am cool. I can spend 2 to 3 grand on each bathroom and have it done pretty much the same way. There is no break down in the numbers. My opinion For example. The job is 2 grand in reality. Statewide remolding offers 6 grand they discount maybe 1 grand and you think you are getting a deal so you sign right there. I am thankful I did not sign. I believe I saved my butt A LOT of money....... Search Statewide remolding ripoff report and its the one from Garland... You will then know part of why I decided to share my experience with Angie's List and any other search engine I can find.

They came out, and I did not really trust the guy. The price was okay, but they just wanted to sell me something then and there. They were not patient. If we did not use somebody, we probably would have gone with them because it was the best deal.

Went with a private designer/contractor

Everything was handled smoothly. They had many options for products to choose from. Though there was a slight disconnect between the person who sold the job to me and the project manager who performed the work, everything was cleared up and handled appropriately. I am very pleased with the final product!

The man that came out did an excellent job. And he did a good job following up as well. He was also very helpful and gave me some advice. I highly recommend him. He was courteous, efficient and clean.

Overall, this was a very poor experience with this company.

These are the people walking around Home Depot trying to get your business. They wouldn't make an appointment with just me. They required that my Husband be there too. I got multiple calls regarding the appointment - A little excessive. And they kept asking me about the and quot;sunroomand quot; estimate that I needed. I needed a bathroom remodel, not a sunroom -- Get it right. The estimator showed up on time. He listened to what we wanted in the bathroom remodel. THEN we sat down to listen to his speel. He immediately went into the whole thing about an average bathroom remodel costs $50K...blah, blah, blah. He spent 15 minutes telling us more than we ever needed to know about the company, the history, etc. Then proceeded to show up tile samples that we could choose from. I asked what the price per square footage was and I got a blank look. He then admitted that he didn't know. So, if you don't know how are you going to provide us a quote. He said the price is and quot;built inand quot;. Ok, whatever. Yada, Yada, Yada...got to the quote and it was TWICE as much as any of the other quotes that we got for the same scope. HOME DEPOT you should be ashamed of yourselves for partnering with these crooks.

Overall my impression was that I thought I was buying a car. He could not give me an itemized quote. The numbers kept changing. I had a meeting to actually sign the papers to do the work at his convenience. I took off work and he was not prepared and did not have my paperwork. He was very unprofessional. I kept questioning why numbers were being pulled out of the air and nothing was ever on paper except for the final figure.

We were at the FW stock show and discussed a bathroom remodel with their representative. They scheduled and appointment and arrived when they agreed to. The young man they sent was extremely knowledgeable about the product and the company. He measured the bathroom and quoted us a price. We are sure we could have had a cheaper price, but with the warranty and large company ‘Statewide’, we chose to move forward with them. They followed up letting us know when the products were arriving. Scheduled the install and were here when they agreed to be. They were concerned that our hardwood floors were covered. Installation was a major task but handled professionally. We are very pleased with the installation.

My husband stopped in their store at the mall while he was waiting for something else at the Mall. He spoke to the representative, and then called me and I went to speak to the representative at the Mall and asked lots of questions which she had answers for. We set up a date for the Salesman to come and give us more details on the windows and take measurements. The process went very smoothly. The City Inspector came the next day and inspected the job we did not have any issues, and now we have clear beautiful windows. Overall the time from asking questions to the installation took approximately 4-5 weeks. Statewide remodeling in on your (Angie's List). We did receive discount because they are on Angie's list.

They were prompt, cleaned up after themselves, gave us advice on how to maintain everything moving forward, excellent service and professional employees.

2/2012 This was our second or third estimate on a redo of our master bath, home built by us in 1980. One of our neighbors had the same job done quite well several years prior for around $16,000.00, and has the same floorplan as we do (same builder, same vintage). We spent around 3 hours with the Statewide sales person with the first 1/2 hour dealing with how wonderful Statewide is. When all was said and done, our first estimate from Statewide was for $37,000.00. With our home recently appraised for $155,000.00, it would have cost us 24% of the value of our house to have the job done by Statewide. With some more discussion and several offers from them to drop the price because we had recruited them at the Home and Garden show, we ended up with a price of around $19,000.00 with only half of our needs met. We ultimately had the complete job done by another contractor for around $18,000.00, and done to our satisfaction, although it took twice as long as we were told (par for the course I guess?). I have heard from others that Statewide gives quite high estimates, and I do believe it. Would definately get several estimates and references before signing a contract. I am sure that Statewide does excellent and professional work, as the plan from them looked great, but at a primium cost.

2/22/2012 Signed Contract -~ 3/2 Final Measurements by Rvan 3/3 Credit Card Charged (Home Depot) $12,184.00 3/27 Left Message with Statwide Need to hear from someone by 5pm regarding the project 3/28 Received Call from Grayson and quot;Stated product was being orderedand quot; 4/5 Left Message for Grayson Stating and quot;I needed to know when the project was going to startand quot; 4/11 Tear out began. Plumber showed to hook up took extension for the faucet lines to be moved. Problem was found with the water lines (location). Dry Wall was put up and tapped and bedded. Drain had to be moved. 4/12 Floor jack hammered and drain moved. Message left on home phone that they weregoing to re-route main 4/13 Statewide left message on home phone they were going to re-route main water lines Game play was going to be make about the water lines would have an 4/18 Received Call from Grayson answer by tomorrow Ryan came out to take more measurements so see what they could do. Received call from Ryan with the new game plan. It was too expensive ($700.00) to move the water lines. I stated at that time that I was not going to pay any additional money that they had given me a bid and the 4/19 installation should look like the picture that has been drawn. New plumber came out to install the tub and move the drain line again. He could not complete the install due to missing parts. There were no faucet handles and the wrong grab bar was sent. (There were 2 faucet 4/20 and 4/21 set ups) 1---- I Need to dissuess the issues that I was having. I was never given a new drawing what the final install was going to look like. Asked what could 4/22 I went to Home Depot to ask what I could do if I did not like the fix to cover up the main water lines. 4/23 Plumbing inspection is scheduled to be done. May be cancelled if faucet handles don't arrive before the inspector. 4/24 Dry Wall - built new skirt around tub to cover pipes 4/25 Ryan called and stated that the skirt aroung the tub needed to be torn out 4/27 thur 4/29 Plumber came out torn down skirt and moved the pipes (riser) 5/1 Electrician came to put pot light in. Ryan wanted me to sign off on the paper work 5/2 Electrican back out to finish job. I signed off on paperwork and left it under the door matt for Ryan to pick up

It was great. The city was supposed to come and inspect the finished work so they could close out the permit, but they have not yet. They did quick, great work.

It turned out real well. It was a little expensive, but the work was good. They did everything they said they would. They were very clean, polite, and they did a very good job.

My husband and I had a Statewide Remodeling rep come to our house to give us an estimate on windows. Probably the worst consult I have ever had with a contracting company. The rep was very condenscending to me, when we were talking about what we wanted done exactly (doors and windows) I mentioned that I would like a storm door from the laundry room to the garage enterance. The rep's response to me was and quot;Now why would you want that?and quot;. This was his attitude towards me through out the entire consult. When we went on to discuss price, he wrote some figures down on a form. When we told him that we couldn't afford that amount that day, that we still needed to have some other companies come out to give us bids. He grabbed the brochorues and estimate that he had written out and pratically ran out of the house slamming the door behind him. I will never go with Statewide Remodeling. And, having spoken to other contractors and looked at other brands of windows. It looks as if Statewide's prices are twice as high as everyone else's so far.

Don't pay them, especially if you have another contractor involved, without a complete accounting of what you are paying for. I do not believe this company is ethical. At all.

1. Estimator was 10-15 minutes late and did not call to notify me he was running late. 2. He did not seem very interested in being there and seemed quite irritated that I was asking questions. 3. I told him exactly which windows I was looking to replace at this time. When he measured he completely skipped two of them, even though they were on either side of a larger window. 4. He said he would email me the estimate - others have given me an estimate right then and there, even if it required logging on to their computer and taking a little time. 5 I never received the estimate - I checked both my inbox and my spam folder - no email. 6. I had been told twice that this process would take an hour to an hour and a half. He was there 15 minutes max.

I requested a quote from Statewide to completely redo my wood siding with Hardie Board. The appointment I was supposed to have on Friday was for the quote. What I got instead was a hard sell on a different product. The salesperson showed up about five minutes early. My wife was at home and invited him to get started. He declined while he waited for me to arrive. When I got home, the salesperson came inside rather than taking measurements or beginning any sort of estimate. For the next half hour, the salesperson tried to explain to us why Hardie Board is a bad product and why we should purchase Statewide's vinyl siding instead. All I can guess is that Statewide's margins on the vinyl are higher than the Hardie Board--hence the effort to push us towards a different product. After the sales pitch, the salesperson showed us a sample of vinyl panel and left. He did not take measurements. He did not even look at the back of the house. Statewide makes a big deal about both spouses being at home for the quote. My wife asked why, and their answer was that they find they have to make a second trip to answer questions if one spouse isn't there for the appointment. Well, now we would have to have make a second trip to get a quote because the salesperson did not do what he was asked to do. Further, if I am going to spend $20K on a project, then two trips to answer questions should not be an issue. Finally, I found that the salesperson was very disrespectful to my wife. He essentially acted as if she had no role to pay in the this process and as if I was the only person he needed to address. That was a gross miscalculation. All in all, the appointment was a complete waste of time that required my wife and I to take off work for a sales pitch on a product we did not want notwithstanding the fact that we invited Statewide out to give a specific quote on a specific product. I won't be dealing with a company that wastes my time, treats my wife poorly, and cannot fulfill a simple customer request.

When I had any questions or needed help with things they were right there for me. Even after they had shown me how to work my windows they came out again to answer some questions for me about how to work the windows. They were very good to work with and I would recommend them.