Response from Preservation Tree Services Inc
WHEN OUR ARBORIST REALIZED HE HAD MISSED THE INITIAL APPOINTMENT WITH THE MEMBER, HE IMMEDIATELY SET UP ANOTHER APPOINTMENT AND MET WITH THE MEMBER. THE INITIAL CALL FOR SERVICE CONCERNED WEB WORMS IN THE NEIGHBOR’S TREES THAT OVERHANG THE MEMBER'S YARD. UPON INSPECTION, THE WEBS WERE VERY DRIED UP AND THE ARBORIST TOLD THE CLIENT THAT WORK TO CONTAIN THE WEBS WAS REALLY NOT WARRANTED, IN HIS OPINION. AT THE MEETING, THE MEMBER SAID SHE WAS CONCERNED ABOUT LIMBS FALLING ON THE KIDS. OUR ARBORIST RECOMMENDED PRUNING FOR WEIGHT REDUCTION AS A SOLUTION. SINCE THIS CONCERNED THE NEIGHBOR’S TREE, HE TOLD THE MEMBER THAT WE WOULD NEED PERMISSION FROM THE NEIGHBOR. HE WOULD WAIT TO HEAR FROM THE MEMBERS ON WHAT THEY AND THEIR NEIGHBOR AGREED TO DO, AND THEN SUPPLY THEM WITH AN ESTIMATE. AS HE NEVER HEARD BACK FROM THE MEMBER, IT WAS SAFE TO ASSUME THEY DIDN’T WANT THE WORK ESTIMATED. IT WAS ONLY MONTHS LATER WHEN WE DID HEAR FROM THE MEMBER AND WE AT THAT TIME EMAILED HIM A LETTER REMINDING HIM THAT THIS WAS A SITUATION CONCERNING THEIR NEIGHBOR’S PERMISSION AND THAT WE WERE SORRY FOR THE CONFUSION BUT WE WERE WAITING TO HEAR BACK FROM THEM ON THEIR DECISION TO GO FORWARD. WHEN TREES FROM NEIGHBORS IMPACT YOUR PROPERTY, THE COMMUNICATION MUST FLOW BETWEEN NEIGHBORS BEFORE A REPUTABLE, PROFESSIONAL TREE CARE COMPANY WILL CONDUCT WORK ON THE TREES IN QUESTION.